Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

customer problems


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-24-2010, 01:40 PM
JMADEWELL09's Avatar
JMADEWELL09 JMADEWELL09 is offline
Member
 
Join Date: May 2009
Posts: 54
Rep Power: 7
JMADEWELL09 is on a distinguished road
Default customer problems

Hi I am from Nevada, I am 30 and have been doing yard care since I was 12, I have hired a guy to help me out this season I have around 113 yards so far this season. But I got a call from a customer yesterday complaining about my guy I hired. She did not like the way he was driving my riding mower she said he was driving it like he was in a race but I was right there doing the weedeating. I told her he wasnt going that fast but now she does not want him back on her yard she wants me and me ONLY. So what should I do should i dump the customer or not let me guy go with me on her yard?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-24-2010, 03:11 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would schedule your guy in another area for the day ,as long as the work is worth it to you .If the lady appears to be a problem,be prepared to walk away,sometimes you just cant please them .
Reply With Quote
  #3  
Old 04-24-2010, 04:01 PM
pj7714 pj7714 is offline
Junior Member
 
Join Date: Apr 2010
Posts: 16
Rep Power: 7
pj7714 is on a distinguished road
Default

How did your last conversation with her end? Did you agree not to bring him back? Otherwise could you get a few minutes of her time and explain you are very busy and he is needed help and you will keep a closer eye on him then just explain to him what you had to do to keep her happy?
Reply With Quote
  #4  
Old 04-24-2010, 06:26 PM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 7
NewLeafca is on a distinguished road
Default

If you really need his help on the job you could see if she would let him work with you as long as he was not the one on the mower. does he know how to do the other stuff? Just a thought.
Reply With Quote
  #5  
Old 04-24-2010, 08:53 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

We pick up a lot of jobs because of this very issue, guys on ZTR's seeing how fast they can get her done, send him to another site and keep the speed down if the client is home.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 04-24-2010, 09:50 PM
mhatkins's Avatar
mhatkins mhatkins is offline
Junior Member
 
Join Date: Mar 2010
Location: Powhatan, VA
Age: 47
Posts: 23
Rep Power: 7
mhatkins is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I would schedule your guy in another area for the day ,as long as the work is worth it to you .If the lady appears to be a problem,be prepared to walk away,sometimes you just cant please them .
Ah, yes, young Padawan. Some poeple just can never be satisfied, no matter what you do to try to satisfy them. Sometimes you just have to placate the customer. If the helper is doing a good job on ALL jobs including the one in question, just chalk it up to a complainer who is never happy and deal with it the best way possible that's best for you and the customer. If the customer is made to be happy, but you take a loss, then take action accordingly. If the complaints still come, then, it's a "bad customer".
__________________
1994 GMC Safari
Ariens EZR-1742 42" ZTR
Cub Cadet 33" WB
Echo SRM-210 trimmer
Echo BP blower
Stihl BR-600 Backpack Blower
Shindaiwa LE263 Stick Edger
Husqvarna 345 16" Chain Saw
Ryobi Pole Hedge Trimmer
5x8 Open bed trailer

Edward Hunter Yardworks
edwardhunteryardworks.com
edwardhunteryardworks@gmail.com
Powhatan Virginia
Reply With Quote
  #7  
Old 04-25-2010, 12:46 AM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 36
Posts: 198
Rep Power: 8
kdexpd is on a distinguished road
Default

Sounds like a pretty simple answer. Keep the guy, but have him do the trimming there. Some people don't quite understand the ZTR's and how they are designed to mow at faster speeds. As long as he's not diviting the turf, and his quality of cut is right, sounds like she's just a complainer. I agree with picframer though. Seems like all the new guys, and some of the older guys too, seem to think since they have a ZTR they have to run it as fast as it'll go. They totally miss the point of doing quality work. If I caught my guys running mine as fast as they would go on any of my residential lawns, they'd be on their way to the unemployment office. Now on most of my commercial accounts, the machines can be run full bore and still do ok.
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Customer with budget problems tiedeman Show Off - Picture Post - Photo Gallery 5 02-25-2007 04:09 PM
problems Gopher Software Support Archived Question & Answers - Read Only 2 11-07-2005 08:23 AM
back up problems? Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 0 08-14-2003 07:32 AM
dog problems xtreme lawn General Business Discussions 6 06-15-2003 09:55 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
WAnna Watch Telugu...
lawrencejennifer119
Today 02:03 AM
Today 02:03 AM
by lawrencejennifer119
0 32
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
Yesterday 08:09 PM
by JJand M Lawncare
2 44
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
Yesterday 10:59 AM
by Steve
1 36
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-02-2016 02:45 PM
by JJand M Lawncare
13 5,207
Having an issue with...
Mr. Mow
04-27-2016 03:58 PM
04-28-2016 05:04 AM
by Sprinkler Buddy
2 119
Hello From Virginia
JJand M Lawncare
04-25-2016 01:02 PM
04-27-2016 05:20 PM
by Steve
5 148
knowledge is Key
Greg'slawnandlandscape
04-23-2016 02:23 AM
04-25-2016 02:40 PM
by Steve
2 133
Hello from Calgary
Freshcut
04-22-2016 06:10 PM
04-25-2016 02:38 PM
by Steve
1 121
Echo Bed Redefiner...
NPM_LLC
04-12-2016 10:54 AM
04-22-2016 06:15 PM
by Freshcut
4 322
Has anyone done a garden?
Brian3137
03-28-2016 10:42 AM
04-22-2016 04:42 PM
by biglee
13 9,765
What would you charge?
markty
04-18-2016 03:28 PM
04-22-2016 09:01 AM
by chris2500hd
6 302
Replaced Mower Engine
Sprinkler Buddy
04-15-2016 06:21 AM
04-19-2016 11:03 AM
by Sprinkler Buddy
6 266
Hello from Oklahoma
Ron Hall
03-24-2016 06:59 PM
04-16-2016 03:51 AM
by Ron Hall
9 9,475
Laying down some stripes
MATTNAPIER89
04-11-2016 09:55 PM
04-14-2016 11:55 PM
by Steve
3 343
Find out what business...
MATTNAPIER89
04-11-2016 09:58 PM
04-13-2016 12:32 PM
by MATTNAPIER89
2 294
Hello my name is Matt
MATTNAPIER89
04-11-2016 09:46 PM
04-13-2016 12:58 AM
by Steve
1 243
How to drop some...
nickeckes
04-11-2016 01:07 AM
04-12-2016 05:22 PM
by Steve
4 321
Trash Receptacle for a...
tannerduncan
04-12-2016 05:02 PM
04-12-2016 05:19 PM
by Steve
1 224
Small Project Lawn
tannerduncan
03-31-2016 08:21 PM
04-12-2016 05:16 PM
by Steve
7 9,355
Please Help! Bidding...
Dorali
02-15-2016 12:02 PM
04-06-2016 01:08 AM
by Steve
36 13,075
Hello
pbcleff
04-05-2016 07:45 PM
04-06-2016 12:35 AM
by Steve
1 415
Hello
llewelwa
03-18-2016 12:47 AM
04-05-2016 12:14 AM
by Steve
3 9,345
Poop and Scooping
llewelwa
04-01-2016 05:48 PM
04-05-2016 12:08 AM
by Steve
1 9,129
help with sole...
greenbuds
03-24-2016 12:21 PM
04-04-2016 05:33 PM
by WarriorLandscapingCAN
2 9,297
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:03 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:03 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy