Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

customer problems


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-24-2010, 01:40 PM
JMADEWELL09's Avatar
JMADEWELL09 JMADEWELL09 is offline
Member
 
Join Date: May 2009
Posts: 54
Rep Power: 6
JMADEWELL09 is on a distinguished road
Default customer problems

Hi I am from Nevada, I am 30 and have been doing yard care since I was 12, I have hired a guy to help me out this season I have around 113 yards so far this season. But I got a call from a customer yesterday complaining about my guy I hired. She did not like the way he was driving my riding mower she said he was driving it like he was in a race but I was right there doing the weedeating. I told her he wasnt going that fast but now she does not want him back on her yard she wants me and me ONLY. So what should I do should i dump the customer or not let me guy go with me on her yard?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-24-2010, 03:11 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would schedule your guy in another area for the day ,as long as the work is worth it to you .If the lady appears to be a problem,be prepared to walk away,sometimes you just cant please them .
Reply With Quote
  #3  
Old 04-24-2010, 04:01 PM
pj7714 pj7714 is offline
Junior Member
 
Join Date: Apr 2010
Posts: 16
Rep Power: 6
pj7714 is on a distinguished road
Default

How did your last conversation with her end? Did you agree not to bring him back? Otherwise could you get a few minutes of her time and explain you are very busy and he is needed help and you will keep a closer eye on him then just explain to him what you had to do to keep her happy?
Reply With Quote
  #4  
Old 04-24-2010, 06:26 PM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 6
NewLeafca is on a distinguished road
Default

If you really need his help on the job you could see if she would let him work with you as long as he was not the one on the mower. does he know how to do the other stuff? Just a thought.
Reply With Quote
  #5  
Old 04-24-2010, 08:53 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

We pick up a lot of jobs because of this very issue, guys on ZTR's seeing how fast they can get her done, send him to another site and keep the speed down if the client is home.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 04-24-2010, 09:50 PM
mhatkins's Avatar
mhatkins mhatkins is offline
Junior Member
 
Join Date: Mar 2010
Location: Powhatan, VA
Age: 46
Posts: 23
Rep Power: 6
mhatkins is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I would schedule your guy in another area for the day ,as long as the work is worth it to you .If the lady appears to be a problem,be prepared to walk away,sometimes you just cant please them .
Ah, yes, young Padawan. Some poeple just can never be satisfied, no matter what you do to try to satisfy them. Sometimes you just have to placate the customer. If the helper is doing a good job on ALL jobs including the one in question, just chalk it up to a complainer who is never happy and deal with it the best way possible that's best for you and the customer. If the customer is made to be happy, but you take a loss, then take action accordingly. If the complaints still come, then, it's a "bad customer".
__________________
1994 GMC Safari
Ariens EZR-1742 42" ZTR
Cub Cadet 33" WB
Echo SRM-210 trimmer
Echo BP blower
Stihl BR-600 Backpack Blower
Shindaiwa LE263 Stick Edger
Husqvarna 345 16" Chain Saw
Ryobi Pole Hedge Trimmer
5x8 Open bed trailer

Edward Hunter Yardworks
edwardhunteryardworks.com
edwardhunteryardworks@gmail.com
Powhatan Virginia
Reply With Quote
  #7  
Old 04-25-2010, 12:46 AM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 35
Posts: 198
Rep Power: 7
kdexpd is on a distinguished road
Default

Sounds like a pretty simple answer. Keep the guy, but have him do the trimming there. Some people don't quite understand the ZTR's and how they are designed to mow at faster speeds. As long as he's not diviting the turf, and his quality of cut is right, sounds like she's just a complainer. I agree with picframer though. Seems like all the new guys, and some of the older guys too, seem to think since they have a ZTR they have to run it as fast as it'll go. They totally miss the point of doing quality work. If I caught my guys running mine as fast as they would go on any of my residential lawns, they'd be on their way to the unemployment office. Now on most of my commercial accounts, the machines can be run full bore and still do ok.
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Customer with budget problems tiedeman Show Off - Picture Post - Photo Gallery 5 02-25-2007 04:09 PM
problems Gopher Software Support Archived Question & Answers - Read Only 2 11-07-2005 08:23 AM
back up problems? Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 0 08-14-2003 07:32 AM
dog problems xtreme lawn General Business Discussions 6 06-15-2003 09:55 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I can't believe people...
ExtremeLawncareServices
05-25-2015 10:29 AM
Today 03:03 AM
by jrs.landscaping
7 174
Pissed off customers
stonegatedesigns
Yesterday 05:29 PM
Yesterday 09:13 PM
by Chilehead
2 67
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 09:10 PM
by Chilehead
13 712
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
Yesterday 03:37 PM
by jrs.landscaping
4 143
Great start to the season
jcurr33
05-25-2015 08:49 PM
Yesterday 01:50 PM
by Steve
2 69
uploading video on here?
holymoly
05-24-2015 08:13 AM
Yesterday 01:37 PM
by Steve
2 78
new here ! need help
pgrace
05-23-2015 11:29 PM
Yesterday 01:35 PM
by Steve
1 83
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
Yesterday 01:32 PM
by Steve
4 131
What's your next...
Steve
05-15-2015 11:54 AM
Yesterday 01:25 PM
by Steve
14 368
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
Yesterday 01:22 PM
by Steve
5 192
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 260
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,444
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,166
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 510
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,826
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 816
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 389,890
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 119
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 220
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,020
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 229
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 161
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 276
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 706
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,504
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 299
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 523
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 658
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 518
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,120
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,035
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,074
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 428
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 444
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 353
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 479
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 357
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 4,006
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,047
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 301
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 352
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,134
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 379
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 415
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 441
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 412
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 825
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 722
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 485
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 587
» Popular Tags
aerocore apartment bid apartment complex apartment lawn care estimate applying auger billy goat brushcutter blades blowout bush contract help curb appeal services deliquentaccounts ditches door hangers employee problems equipment rental estimate facebook flyers foreman free advertising google growing a lawn care business hiring how to husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care busines plan managing a lawn care business marketing more customers business mr dave mulch new business per hour service pricing pto push versus ride running a business scag sell the vision shell small engine repair snow plowing square foot starting a lawn care business steep lawns swzt theft toro toro grand stand tractor auger trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:11 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:11 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy