Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

customer problems


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-24-2010, 02:40 PM
JMADEWELL09's Avatar
JMADEWELL09 JMADEWELL09 is offline
Member
 
Join Date: May 2009
Posts: 54
Rep Power: 6
JMADEWELL09 is on a distinguished road
Default customer problems

Hi I am from Nevada, I am 30 and have been doing yard care since I was 12, I have hired a guy to help me out this season I have around 113 yards so far this season. But I got a call from a customer yesterday complaining about my guy I hired. She did not like the way he was driving my riding mower she said he was driving it like he was in a race but I was right there doing the weedeating. I told her he wasnt going that fast but now she does not want him back on her yard she wants me and me ONLY. So what should I do should i dump the customer or not let me guy go with me on her yard?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-24-2010, 04:11 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would schedule your guy in another area for the day ,as long as the work is worth it to you .If the lady appears to be a problem,be prepared to walk away,sometimes you just cant please them .
Reply With Quote
  #3  
Old 04-24-2010, 05:01 PM
pj7714 pj7714 is offline
Junior Member
 
Join Date: Apr 2010
Posts: 16
Rep Power: 5
pj7714 is on a distinguished road
Default

How did your last conversation with her end? Did you agree not to bring him back? Otherwise could you get a few minutes of her time and explain you are very busy and he is needed help and you will keep a closer eye on him then just explain to him what you had to do to keep her happy?
Reply With Quote
  #4  
Old 04-24-2010, 07:26 PM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

If you really need his help on the job you could see if she would let him work with you as long as he was not the one on the mower. does he know how to do the other stuff? Just a thought.
Reply With Quote
  #5  
Old 04-24-2010, 09:53 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

We pick up a lot of jobs because of this very issue, guys on ZTR's seeing how fast they can get her done, send him to another site and keep the speed down if the client is home.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 04-24-2010, 10:50 PM
mhatkins's Avatar
mhatkins mhatkins is offline
Junior Member
 
Join Date: Mar 2010
Location: Powhatan, VA
Age: 45
Posts: 23
Rep Power: 5
mhatkins is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I would schedule your guy in another area for the day ,as long as the work is worth it to you .If the lady appears to be a problem,be prepared to walk away,sometimes you just cant please them .
Ah, yes, young Padawan. Some poeple just can never be satisfied, no matter what you do to try to satisfy them. Sometimes you just have to placate the customer. If the helper is doing a good job on ALL jobs including the one in question, just chalk it up to a complainer who is never happy and deal with it the best way possible that's best for you and the customer. If the customer is made to be happy, but you take a loss, then take action accordingly. If the complaints still come, then, it's a "bad customer".
__________________
1994 GMC Safari
Ariens EZR-1742 42" ZTR
Cub Cadet 33" WB
Echo SRM-210 trimmer
Echo BP blower
Stihl BR-600 Backpack Blower
Shindaiwa LE263 Stick Edger
Husqvarna 345 16" Chain Saw
Ryobi Pole Hedge Trimmer
5x8 Open bed trailer

Edward Hunter Yardworks
edwardhunteryardworks.com
edwardhunteryardworks@gmail.com
Powhatan Virginia
Reply With Quote
  #7  
Old 04-25-2010, 01:46 AM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 35
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default

Sounds like a pretty simple answer. Keep the guy, but have him do the trimming there. Some people don't quite understand the ZTR's and how they are designed to mow at faster speeds. As long as he's not diviting the turf, and his quality of cut is right, sounds like she's just a complainer. I agree with picframer though. Seems like all the new guys, and some of the older guys too, seem to think since they have a ZTR they have to run it as fast as it'll go. They totally miss the point of doing quality work. If I caught my guys running mine as fast as they would go on any of my residential lawns, they'd be on their way to the unemployment office. Now on most of my commercial accounts, the machines can be run full bore and still do ok.
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 10:49 AM
Customer with budget problems tiedeman Show Off - Picture Post - Photo Gallery 5 02-25-2007 05:09 PM
problems Gopher Software Support Archived Question & Answers - Read Only 2 11-07-2005 09:23 AM
back up problems? Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 0 08-14-2003 08:32 AM
dog problems xtreme lawn General Business Discussions 6 06-15-2003 10:55 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Thanksgiving cards
Steve
11-10-2008 11:57 AM
Today 11:36 AM
by stevef1201
2 8,601
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Today 10:27 AM
by kslawn
6 427
Happy Thanksgiving!
Steve
Today 09:48 AM
Today 09:48 AM
by Steve
0 26
Say Hello !!!
Steve
03-19-2007 12:18 PM
Yesterday 10:30 PM
by Just Cuts
1,194 348,983
Contract or no contract?
TRV
11-20-2014 09:18 PM
Yesterday 09:23 PM
by stevef1201
5 291
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Yesterday 09:16 PM
by stevef1201
9 351
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 07:32 PM
by ExtremeLawncareServices
4 454
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 07:22 PM
by ExtremeLawncareServices
178 14,308
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 07:16 PM
by ExtremeLawncareServices
10 1,414
Pics for website
tbtigers03
11-21-2014 05:40 PM
Yesterday 12:12 PM
by Just for Cuts
5 254
Hi from IL
steveinil
11-25-2014 02:07 PM
Yesterday 11:21 AM
by Steve
1 81
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
Yesterday 11:20 AM
by Steve
1 84
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
Yesterday 11:19 AM
by Steve
18 663
Peco Bagger
AGPS
11-18-2014 02:20 PM
Yesterday 10:58 AM
by Steve
10 412
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Yesterday 10:57 AM
by Steve
22 6,307
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
Yesterday 10:40 AM
by Steve
14 473
leaf removal
Double J LLC
10-03-2014 05:24 PM
Yesterday 01:08 AM
by ExtremeLawncareServices
25 2,611
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 234
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,273
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 704
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 368
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 593
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 196
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,050
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 596
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,965
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,538
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,272
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 859
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 637
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 558
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 396
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,478
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 337
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 605
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,688
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,811
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,990
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,781
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 517
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 723
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 408
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 470
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,424
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 684
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 587
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 383
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 402
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 665
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 447
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying bid billy goat brushcutter blades bush charge christmas decorating deliquentaccounts ditches employee problems estimate ferris first truck foreman georgia gopherhaul growing a lawn care business hiring how much to charge how to hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo marketing mechanic monthly mulch mulch price new business new mower ordinance per hour charge podcast profit on employee pto reo running a business scag v-ride shreaded snow snow plowing starting a business start up lawn care business steep lawns steve stihl toro toro grand stand trailer trailer mate pro truck new used landscape walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:28 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:28 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy