Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Customer not home ?


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-22-2010, 04:43 AM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 6
cleancutlawncare5382 is on a distinguished road
Default Customer not home ?

When your customers aren't home during your visit do any of you leave a card ? I was thinking a card with my logo on the front and something like this on the back.

Mowed while you were away on _______Date and time_______.

Next scheduled visit (weather permitting) on _____Date______.

Is this a good idea or over kill?? Thanks
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-22-2010, 10:22 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Smile RE Customer Not Home

Lawn care business tipsLawn Care Business Book
If you are doing such a bad job as to announce to your customer you were there then yes. Since i am sure this is not the case, I dont think you need to. He will see the yard has been mowed. Only leave a card if you see something that yu can do that needs to be done, and give him an estimate for the work. he may not have even noticed it or not thought of you for that work. remember the more you can do the more money you can make
Reply With Quote
  #3  
Old 04-22-2010, 10:47 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
If you are doing such a bad job as to announce to your customer you were there then yes. Since i am sure this is not the case, I dont think you need to. He will see the yard has been mowed. Only leave a card if you see something that yu can do that needs to be done, and give him an estimate for the work. he may not have even noticed it or not thought of you for that work. remember the more you can do the more money you can make
I actually think this is a bad idea. I've had customers call me before to ask if I performed their grass and it was already performed. Maybe it is a good idea to have something like that on the back of your business card or something
Reply With Quote
  #4  
Old 04-22-2010, 10:58 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,501
Rep Power: 10
Steve has disabled reputation
Default

You know this is a really interesting topic. If you do a search you will see that this has come up many many times in the past and it can cause big problems.

There are plenty of customers who love to play games like this.

As you put this together, what do you feel would work better for you, a card or preprinted post it notes?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-22-2010, 11:36 AM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 6
cleancutlawncare5382 is on a distinguished road
Default

As this is my first year in business and this week marks my first return visit, the biggest question I had was when to return. The customers and I talked about this while servicing the first time but the answers were unclear. I got 3 different response – “ no more then once a week – every couple weeks – when needed”. So I was thinking if I scheduled them before leaving this would in a sense create a contract between us. They would understand my intent. Be it 7 – 10 – 14 days between cuts.

To prove I was there isn't the intent. To agree on a return date would be the goal.
Reply With Quote
  #6  
Old 04-22-2010, 01:03 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,010
Rep Power: 8
jasonw is on a distinguished road
Default

All I do is leave an invoice with someone there or on the door. Our schedules are set up during the agreement to do the service so they know and I know I will be there every 2-3 weeks. If anything is different I will call later that day and let them know.
__________________
White Company
Reply With Quote
  #7  
Old 04-23-2010, 09:48 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,501
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I got 3 different response – “ no more then once a week – every couple weeks – when needed”. So I was thinking if I scheduled them before leaving this would in a sense create a contract between us. They would understand my intent. Be it 7 – 10 – 14 days between cuts.
Do you try and get most of them to sign up with weekly cuts? I would think the 10 and 14 day customers would be a scheduling pain and not as profitable.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 04-24-2010, 12:37 AM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,010
Rep Power: 8
jasonw is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you try and get most of them to sign up with weekly cuts? I would think the 10 and 14 day customers would be a scheduling pain and not as profitable.
Steve. I personally schedule everyone for at least every 14 days. In fall we go to 21 days and back to 14 in Spring and have no scheduling or financial issues.
__________________
White Company
Reply With Quote
  #9  
Old 04-25-2010, 07:08 PM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 6
cleancutlawncare5382 is on a distinguished road
Default

Of the only 3 customers I have right now, They are more inclined to go 14 days between cuts. This is very hard on my machine and not the best for the lawn. As I grow I will be trying to replace these accounts with weekly ones. Gettin started you have to start somewhere.
Reply With Quote
  #10  
Old 04-26-2010, 10:38 AM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 38
Posts: 199
Rep Power: 7
psparaco is on a distinguished road
Default

I dont worry if my customers are home or not. Every single one of them are explained that we come out once week and they are not required to be home as stated in the general service agreement (contract). If it needs it, we cut it. If it doesn't, we normally dont cut it until the following week. I explain that bi weekly cuts are charged at normal rate times 1.5. per the contract customers have 5 days from the date the lawn was serviced to pay if paying weekly. if paying monthly, they are issued an invoice the last week of the month for the upcoming month and have 7 days or until we cut it to pay for the month. i have never done the monthly prebilling before. this is something new this year. i have the gopher software and trying to figure that out now. since i should be issueing monthly bills this week. last year i didnt need the software since i only had 15-20 clients. this year i have 30-35 clients and increasing as the weather gets warmer.
we are considering putting post it notes on the door saying we were there since when i go to collect money i have already had clients say "it doesn't look like you cut it. what did you do?" no sh** sherlock. we cut it 5 days ago. it has grown since then. i mean does every one lack common sense. each client knows which day i am scheduled to service their yard. if it rains, its postponed until the next clear day. usually i drop an invoice in their mailbox after i cut it so they know i cut it and how much they owe and when the money is due. that usually stops the complaining phone calls. most of them. 90% of my clients won't call. i call them the day before the money is due and remind them and 99% of them have the money on time.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Project Welcome Home Steve Lawn Care Marketing & Post your marketing material for review! 4 05-04-2009 10:09 AM
Home Show's picframer General Talk 6 04-01-2009 12:25 PM
Home prices? Steve General Talk 0 01-19-2008 08:47 PM
Home Depot is looking this way, should you? Steve General Business Discussions 0 10-26-2006 03:00 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Assessing the Market
NJDB60
07-27-2015 03:25 PM
Yesterday 09:24 PM
by Steve
2 74
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
Yesterday 09:16 PM
by Steve
6 156
Whats wrong with this...
GreenWorx
Yesterday 07:56 PM
Yesterday 09:09 PM
by Steve
2 54
Funny craigslist post
GreenWorx
Yesterday 07:17 PM
Yesterday 09:02 PM
by Steve
2 58
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
Yesterday 09:00 PM
by Steve
7 201
NewVenture
NJDB60
07-27-2015 03:38 PM
Yesterday 08:58 PM
by Steve
1 60
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 577
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,752
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 213
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-27-2015 11:27 AM
by googus
8 411
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,232
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,239
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,303
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 163
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 264
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 176
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 192
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,573
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,515
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,321
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 207
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 152
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 318
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,323
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 250
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 2,089
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 218
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,927
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 2,101
» Popular Tags
accounting ad landscaping advertising aerocore apartment bid apartment complex applying bark billy goat brushcutter bob villa bush collections contract help curb appeal services deliquentaccounts door hangers edging employee problems equipment dealer equipment rental facebook financials flyers foreman free advertising free lawn care google growing a lawn care business hardscapes hiring husqvarna hydro invoicing jobs landscape landscape services landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets mr dave mulch new business ordinance past due per hour charge per hour service plowing profit on employee quickbooks roundup scag secrets to landscaping sell the vision seo shell small engine repair solo backpack sprayer sq ft swzt tree tree pics up sell employee walk behind web design website winterization www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:21 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:21 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy