Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Customer not home ?


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-22-2010, 04:43 AM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 5
cleancutlawncare5382 is on a distinguished road
Default Customer not home ?

When your customers aren't home during your visit do any of you leave a card ? I was thinking a card with my logo on the front and something like this on the back.

Mowed while you were away on _______Date and time_______.

Next scheduled visit (weather permitting) on _____Date______.

Is this a good idea or over kill?? Thanks
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-22-2010, 10:22 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,077
Rep Power: 6
stevef1201 is on a distinguished road
Smile RE Customer Not Home

Lawn care business tipsLawn Care Business Book
If you are doing such a bad job as to announce to your customer you were there then yes. Since i am sure this is not the case, I dont think you need to. He will see the yard has been mowed. Only leave a card if you see something that yu can do that needs to be done, and give him an estimate for the work. he may not have even noticed it or not thought of you for that work. remember the more you can do the more money you can make
Reply With Quote
  #3  
Old 04-22-2010, 10:47 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 28
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
If you are doing such a bad job as to announce to your customer you were there then yes. Since i am sure this is not the case, I dont think you need to. He will see the yard has been mowed. Only leave a card if you see something that yu can do that needs to be done, and give him an estimate for the work. he may not have even noticed it or not thought of you for that work. remember the more you can do the more money you can make
I actually think this is a bad idea. I've had customers call me before to ask if I performed their grass and it was already performed. Maybe it is a good idea to have something like that on the back of your business card or something
Reply With Quote
  #4  
Old 04-22-2010, 10:58 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

You know this is a really interesting topic. If you do a search you will see that this has come up many many times in the past and it can cause big problems.

There are plenty of customers who love to play games like this.

As you put this together, what do you feel would work better for you, a card or preprinted post it notes?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-22-2010, 11:36 AM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 5
cleancutlawncare5382 is on a distinguished road
Default

As this is my first year in business and this week marks my first return visit, the biggest question I had was when to return. The customers and I talked about this while servicing the first time but the answers were unclear. I got 3 different response – “ no more then once a week – every couple weeks – when needed”. So I was thinking if I scheduled them before leaving this would in a sense create a contract between us. They would understand my intent. Be it 7 – 10 – 14 days between cuts.

To prove I was there isn't the intent. To agree on a return date would be the goal.
Reply With Quote
  #6  
Old 04-22-2010, 01:03 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,008
Rep Power: 7
jasonw is on a distinguished road
Default

All I do is leave an invoice with someone there or on the door. Our schedules are set up during the agreement to do the service so they know and I know I will be there every 2-3 weeks. If anything is different I will call later that day and let them know.
__________________
White Company
Reply With Quote
  #7  
Old 04-23-2010, 09:48 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I got 3 different response – “ no more then once a week – every couple weeks – when needed”. So I was thinking if I scheduled them before leaving this would in a sense create a contract between us. They would understand my intent. Be it 7 – 10 – 14 days between cuts.
Do you try and get most of them to sign up with weekly cuts? I would think the 10 and 14 day customers would be a scheduling pain and not as profitable.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 04-24-2010, 12:37 AM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,008
Rep Power: 7
jasonw is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you try and get most of them to sign up with weekly cuts? I would think the 10 and 14 day customers would be a scheduling pain and not as profitable.
Steve. I personally schedule everyone for at least every 14 days. In fall we go to 21 days and back to 14 in Spring and have no scheduling or financial issues.
__________________
White Company
Reply With Quote
  #9  
Old 04-25-2010, 07:08 PM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 5
cleancutlawncare5382 is on a distinguished road
Default

Of the only 3 customers I have right now, They are more inclined to go 14 days between cuts. This is very hard on my machine and not the best for the lawn. As I grow I will be trying to replace these accounts with weekly ones. Gettin started you have to start somewhere.
Reply With Quote
  #10  
Old 04-26-2010, 10:38 AM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 37
Posts: 199
Rep Power: 6
psparaco is on a distinguished road
Default

I dont worry if my customers are home or not. Every single one of them are explained that we come out once week and they are not required to be home as stated in the general service agreement (contract). If it needs it, we cut it. If it doesn't, we normally dont cut it until the following week. I explain that bi weekly cuts are charged at normal rate times 1.5. per the contract customers have 5 days from the date the lawn was serviced to pay if paying weekly. if paying monthly, they are issued an invoice the last week of the month for the upcoming month and have 7 days or until we cut it to pay for the month. i have never done the monthly prebilling before. this is something new this year. i have the gopher software and trying to figure that out now. since i should be issueing monthly bills this week. last year i didnt need the software since i only had 15-20 clients. this year i have 30-35 clients and increasing as the weather gets warmer.
we are considering putting post it notes on the door saying we were there since when i go to collect money i have already had clients say "it doesn't look like you cut it. what did you do?" no sh** sherlock. we cut it 5 days ago. it has grown since then. i mean does every one lack common sense. each client knows which day i am scheduled to service their yard. if it rains, its postponed until the next clear day. usually i drop an invoice in their mailbox after i cut it so they know i cut it and how much they owe and when the money is due. that usually stops the complaining phone calls. most of them. 90% of my clients won't call. i call them the day before the money is due and remind them and 99% of them have the money on time.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Project Welcome Home Steve Lawn Care Marketing & Post your marketing material for review! 4 05-04-2009 10:09 AM
Home Show's picframer General Talk 6 04-01-2009 12:25 PM
Home prices? Steve General Talk 0 01-19-2008 08:47 PM
Home Depot is looking this way, should you? Steve General Business Discussions 0 10-26-2006 03:00 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Sod
RosalesLawnCare
08-27-2014 03:47 PM
Today 07:00 PM
by RosalesLawnCare
2 114
Brake job!
kslawn
Today 07:49 AM
Today 05:09 PM
by stevef1201
1 50
Lawn Route Templates
Landscaper1165
Today 01:52 PM
Today 05:04 PM
by stevef1201
1 50
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
Today 09:49 AM
by BLC7
10 332
Hello! New here and...
CaliforniaFriendly
Yesterday 11:30 AM
Yesterday 05:39 PM
by jrs.landscaping
1 96
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 481
Hello
jawnebgoode
08-28-2014 08:37 PM
08-28-2014 08:37 PM
by jawnebgoode
0 40
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
08-28-2014 05:06 PM
by kurtwin
0 56
Softball field
kslawn
08-15-2014 09:28 AM
08-28-2014 12:01 PM
by Steve
16 573
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
08-28-2014 11:58 AM
by Steve
5 181
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
08-28-2014 11:47 AM
by Steve
5 165
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
08-27-2014 10:38 PM
by SGL1
5 167
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 331,160
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,584
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 468
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 160
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,814
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 246
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 320
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 202
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 174
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 211
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 450
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 717
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 179
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 506
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 487
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 229
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 340
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 249
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,077
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 541
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,644
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 721
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,904
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 343
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 452
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 293
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 563
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 448
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 546
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 594
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 855
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 387
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 451
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 345
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 355
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 696
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,330
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,560
» Popular Tags
4x4 34'' ads apartment bid apartment lawn care estimate butterfly gardens care charge christmas credit card customers exmark fall ferris financing four wheel drive franchise gopherhaul grass gravely hardscapes health hills holiday how much to charge husqvarna hydraulic invoice kansas city landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website managing a lawn care business marketing mechanic monthly mow mowing mulch price new and restored landscapes new buisness new business new mower podcast promotion push versus ride riding mower scag scag v-ride schedule search engine optimization seo small engine repair starting a business starting a lawn care business steve stihl top dresser toro tractor auger trailer mate pro tree care walker wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:58 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:58 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy