Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Customer not home ?


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-22-2010, 04:43 AM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 5
cleancutlawncare5382 is on a distinguished road
Default Customer not home ?

When your customers aren't home during your visit do any of you leave a card ? I was thinking a card with my logo on the front and something like this on the back.

Mowed while you were away on _______Date and time_______.

Next scheduled visit (weather permitting) on _____Date______.

Is this a good idea or over kill?? Thanks
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-22-2010, 10:22 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,152
Rep Power: 6
stevef1201 is on a distinguished road
Smile RE Customer Not Home

Lawn care business tipsLawn Care Business Book
If you are doing such a bad job as to announce to your customer you were there then yes. Since i am sure this is not the case, I dont think you need to. He will see the yard has been mowed. Only leave a card if you see something that yu can do that needs to be done, and give him an estimate for the work. he may not have even noticed it or not thought of you for that work. remember the more you can do the more money you can make
Reply With Quote
  #3  
Old 04-22-2010, 10:47 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
If you are doing such a bad job as to announce to your customer you were there then yes. Since i am sure this is not the case, I dont think you need to. He will see the yard has been mowed. Only leave a card if you see something that yu can do that needs to be done, and give him an estimate for the work. he may not have even noticed it or not thought of you for that work. remember the more you can do the more money you can make
I actually think this is a bad idea. I've had customers call me before to ask if I performed their grass and it was already performed. Maybe it is a good idea to have something like that on the back of your business card or something
Reply With Quote
  #4  
Old 04-22-2010, 10:58 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,537
Rep Power: 10
Steve has disabled reputation
Default

You know this is a really interesting topic. If you do a search you will see that this has come up many many times in the past and it can cause big problems.

There are plenty of customers who love to play games like this.

As you put this together, what do you feel would work better for you, a card or preprinted post it notes?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-22-2010, 11:36 AM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 5
cleancutlawncare5382 is on a distinguished road
Default

As this is my first year in business and this week marks my first return visit, the biggest question I had was when to return. The customers and I talked about this while servicing the first time but the answers were unclear. I got 3 different response – “ no more then once a week – every couple weeks – when needed”. So I was thinking if I scheduled them before leaving this would in a sense create a contract between us. They would understand my intent. Be it 7 – 10 – 14 days between cuts.

To prove I was there isn't the intent. To agree on a return date would be the goal.
Reply With Quote
  #6  
Old 04-22-2010, 01:03 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,008
Rep Power: 7
jasonw is on a distinguished road
Default

All I do is leave an invoice with someone there or on the door. Our schedules are set up during the agreement to do the service so they know and I know I will be there every 2-3 weeks. If anything is different I will call later that day and let them know.
__________________
White Company
Reply With Quote
  #7  
Old 04-23-2010, 09:48 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,537
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I got 3 different response – “ no more then once a week – every couple weeks – when needed”. So I was thinking if I scheduled them before leaving this would in a sense create a contract between us. They would understand my intent. Be it 7 – 10 – 14 days between cuts.
Do you try and get most of them to sign up with weekly cuts? I would think the 10 and 14 day customers would be a scheduling pain and not as profitable.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 04-24-2010, 12:37 AM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,008
Rep Power: 7
jasonw is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you try and get most of them to sign up with weekly cuts? I would think the 10 and 14 day customers would be a scheduling pain and not as profitable.
Steve. I personally schedule everyone for at least every 14 days. In fall we go to 21 days and back to 14 in Spring and have no scheduling or financial issues.
__________________
White Company
Reply With Quote
  #9  
Old 04-25-2010, 07:08 PM
cleancutlawncare5382 cleancutlawncare5382 is offline
Senior Member
 
Join Date: Apr 2010
Location: Western Pennsylvania
Posts: 141
Rep Power: 5
cleancutlawncare5382 is on a distinguished road
Default

Of the only 3 customers I have right now, They are more inclined to go 14 days between cuts. This is very hard on my machine and not the best for the lawn. As I grow I will be trying to replace these accounts with weekly ones. Gettin started you have to start somewhere.
Reply With Quote
  #10  
Old 04-26-2010, 10:38 AM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 37
Posts: 199
Rep Power: 6
psparaco is on a distinguished road
Default

I dont worry if my customers are home or not. Every single one of them are explained that we come out once week and they are not required to be home as stated in the general service agreement (contract). If it needs it, we cut it. If it doesn't, we normally dont cut it until the following week. I explain that bi weekly cuts are charged at normal rate times 1.5. per the contract customers have 5 days from the date the lawn was serviced to pay if paying weekly. if paying monthly, they are issued an invoice the last week of the month for the upcoming month and have 7 days or until we cut it to pay for the month. i have never done the monthly prebilling before. this is something new this year. i have the gopher software and trying to figure that out now. since i should be issueing monthly bills this week. last year i didnt need the software since i only had 15-20 clients. this year i have 30-35 clients and increasing as the weather gets warmer.
we are considering putting post it notes on the door saying we were there since when i go to collect money i have already had clients say "it doesn't look like you cut it. what did you do?" no sh** sherlock. we cut it 5 days ago. it has grown since then. i mean does every one lack common sense. each client knows which day i am scheduled to service their yard. if it rains, its postponed until the next clear day. usually i drop an invoice in their mailbox after i cut it so they know i cut it and how much they owe and when the money is due. that usually stops the complaining phone calls. most of them. 90% of my clients won't call. i call them the day before the money is due and remind them and 99% of them have the money on time.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Project Welcome Home Steve Lawn Care Marketing & Post your marketing material for review! 4 05-04-2009 10:09 AM
Home Show's picframer General Talk 6 04-01-2009 12:25 PM
Home prices? Steve General Talk 0 01-19-2008 08:47 PM
Home Depot is looking this way, should you? Steve General Business Discussions 0 10-26-2006 03:00 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Today 09:53 AM
by Max Wagner
30 2,523
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 09:19 AM
Today 09:30 AM
by ExtremeLawncareServices
7 469
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Today 05:54 AM
by ringahding1
16 736
Business Name
sanchez5
10-28-2014 11:55 PM
Today 05:51 AM
by ringahding1
10 292
"Price...
Mr. Mow
Yesterday 03:21 PM
Today 05:48 AM
by ringahding1
3 142
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Today 05:41 AM
by ringahding1
15 1,942
Client won't pay...
WesleySnips
Yesterday 02:53 PM
Yesterday 08:21 PM
by SGlawncare
6 155
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
Yesterday 03:09 PM
by Mr. Mow
4 562
Pavers
crieg122
10-28-2014 02:49 PM
Yesterday 02:09 PM
by Steve
5 246
Difference between lawn...
sanchez5
10-29-2014 04:20 PM
Yesterday 02:08 PM
by Steve
2 181
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
10-29-2014 12:26 PM
by Steve
6 539
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-28-2014 11:08 PM
by SGlawncare
4 895
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-28-2014 02:51 PM
by Steve
1,193 341,109
Business Cards
crieg122
10-25-2014 12:03 PM
10-28-2014 02:37 PM
by crieg122
4 411
So how do you guys...
Mr. Mow
10-26-2014 07:55 AM
10-28-2014 04:56 AM
by Billy Goat
2 352
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
10-27-2014 10:36 PM
by SGlawncare
12 1,265
new to the forum
madmedic8575
10-24-2014 02:52 PM
10-27-2014 12:14 PM
by Steve
1 366
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-26-2014 10:59 AM
by stevef1201
13 730
Leaf removal
madmedic8575
10-24-2014 04:14 PM
10-26-2014 07:45 AM
by Mr. Mow
5 496
raking leaves ?
robert8509
10-22-2014 09:19 PM
10-25-2014 12:09 PM
by biglee
10 635
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-25-2014 11:46 AM
by crieg122
6 628
hey everyone
robert8509
10-22-2014 08:16 PM
10-24-2014 11:07 PM
by robert8509
7 531
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 449
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 783
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 412
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 880
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 708
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 773
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 737
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,728
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 1,019
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 878
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 12,000
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 606
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 2,206
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,703
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 580
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 647
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 1,101
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,638
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 831
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 680
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 1,025
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,320
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,736
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 1,039
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 759
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,898
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,884
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 10,027
» Popular Tags
2wd 4x4 apartment complex auger bark bob villa care charge christmas collections commercial demonstration edging exmark ferris four wheel drive gopherhaul grass gravely hardscapes hills holiday how much to charge how to bid john deere quik trac kawasaki labor cost landscape services lawn lawn care lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lighting lighting brass outdoor lights managing a lawn care business mowing mr dave mulch mulch estimate new buisness past due patio install podcast property management company push versus ride savannah scag scripts seo shell small engine repair sprayer starting a business starting a lawn care business stihl sulky theft toro tractor auger tree trimmer rack walk behind walker wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:55 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:55 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy