Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

P.i.t.a!!!!


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-19-2010, 03:57 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default P.i.t.a!!!!

Alright, so there was that one customer who lost a family member.

I gave him a good price on lawn maintenance, & FREE dethatching.

I did the dethatching awhile back, but it was not to his satisfactory.

He really wants me to use a machine, which when I rented, the machine wasn't functioning properly, waste of my money.

Anyway, I have done every customer with dethatching rakes & managed to fill up 4-5 bags per average lawn give or take.

It takes time, but it's less of a hassle for me, & renting fees have gone through the roof for this piece of equipment.

Anyway, this customer has been nagging & NAGGING me.

"I hired you & the company I had last year came and did all my neighbors. They wouldn't dethatch my lawn because I don't have a contract with them"


Here is what I wanted to say, "Well you P.O.S, forget about the PERFECT deal I made you considering you lost a family member, how about I charge you $270.00? I did your lawn the way WE do it, it was to my satisfactory & all of my other clients, you're the only one complaining! If you want to hire this company back to run a machine across your lawn, which they did a crappy job considering I just took a peek at all their clients lawns on your street, BE MY GUEST! I don't profit from you, so GO if you want to, or stop complaining! I have to rent a machine just for you? You are out of your damn mind & you can't tell the difference between quality or a sack of &*%$!"

Frig man, some people.

Lesson: Pity = Failure



This other company didn't even pick up the damn loose thatch, whatever.

I hate customers like this, especially when he's friends with ANOTHER one of my clients. Frig em' both I suppose, not worth the headache!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-19-2010, 05:00 PM
TeamDynamic's Avatar
TeamDynamic TeamDynamic is offline
Member
 
Join Date: May 2009
Posts: 51
Rep Power: 6
TeamDynamic is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
You can't make everyone happy. If he's nagging about something that your doing for free just wait til the season really starts. Nothing will be good enough and he will try to start seeing what else he can get for free. Some customers like to push around little companies because they know you need their business. Maybe you should cut your losses before the season really starts. But try to end it on good terms because every neighbor is a potential customer.

Also how many lawns are you dethatching? You can usually find a good power rake on craigslist for pretty cheap. Once you get used using them they do a better job than hand thatching and you will be able to cut down your production times. We usually go over a lawn with a power rake, rake the thatch on to a tarp with leaf rakes, and then throw the thatch in the back of the truck.
__________________
www.TeamDynamicOnline.com
Reply With Quote
  #3  
Old 04-19-2010, 06:24 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 35
Posts: 198
Rep Power: 7
kdexpd is on a distinguished road
Default

I hear ya Breeze! I took on a new customer a couple of weeks ago..actually one who had me blade her driveway this winter. So a long story short, she's disabled and a nice woman...so I thought I'd cut her a break. This year I'm bidding all the average lawns at $25. Hers, I bid at $20 and did an extra good job, which took me twice as long to do. Well, today I have her on my route and low and behold as soon a I pull up I notice the old crow's lawn had been mowed. Now that ticks me off! She signed up for the whole season and now this?! I remember her saying last time that her grandson, who is like in his 20's needed money, but it didn't click with me till today. I bet the old hag had her grandson do it instead, and I'll also bet she'll still want me to do it, but only if her grandson doesn't need a few bucks at the time. It burns me to no end because there were a lot of people driving by and watching me mow it last time, and now since he mowed it, it looks like turd! He shaved it down to the thatch and his mower deck was horribly uneven. I'm waiting for her to call me now and want to know when I'm gonna show up, as I noticed that he didn't bother to weedeat or do all the back yard. I'm just gonna tell her she lives on the other side of town and I'm full up of customers who actually want my services, and not a damn pitty party or a freebie hand out!! She's one of these "disabled" folks who are perfectly capable of working, but too damn lazy and full of excuses. People like that make me spit nails. Anyways, done venting!
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #4  
Old 04-19-2010, 06:59 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

So being a weird guy as I am, I complained & complained.. What does Scott do?

I bought a Yardworks aerator/dethatcher for $300.00

Now I have NEVER held a decent piece of equipment from yard works, so I wont get my hopes up.

I also spent another $50.00 some odd dollars and bought myself a new & bigger spreader... I just thought it looked more durable. Damn stores, make me buy stuff.... lol
Reply With Quote
  #5  
Old 04-19-2010, 09:15 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

assembling this piece of crap is a nightmare.

I started working on it once I finished my last post.

God damn gears are STUCK already.

Plastic tires, lmao.. what the hell is this crap.

$300.00 for junk most likely... Should have it up and running tomorrow.

Hardest part to assemble was the debris catcher... damn that hurt my fingers.

Also another thing to note, when it comes to assembly instructions... Forget it, I quit... I hate that crap.
Reply With Quote
  #6  
Old 04-19-2010, 09:52 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
So being a weird guy as I am, I complained & complained.. What does Scott do?

I bought a Yardworks aerator/dethatcher for $300.00

Now I have NEVER held a decent piece of equipment from yard works, so I wont get my hopes up.

I also spent another $50.00 some odd dollars and bought myself a new & bigger spreader... I just thought it looked more durable. Damn stores, make me buy stuff.... lol
Just reading the review, if this is the correct product.

Only but bad reviews on your mower/aerator/thatcher

http://reviews.canadiantire.ca/9045/...4P/reviews.htm
Reply With Quote
  #7  
Old 04-19-2010, 10:37 PM
Rexdale Grass Rexdale Grass is offline
Member
 
Join Date: Mar 2010
Location: Toronto, Ontario, Rexdale
Posts: 31
Rep Power: 6
Rexdale Grass is on a distinguished road
Default

why dont you guy look at the yard boss from stihl its an amazing tool kind of a do all.
Reply With Quote
  #8  
Old 04-19-2010, 10:40 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Yeah it breaks my heart.

Though people don't complain about the dethatching or aerating features... Everyone hates the other 2 features, which are completely useless.

Either way, I can tell everyone before I even test it out, that this is a waste of money.

It's as if it's a kids toy, it's all junk material.

The frame is completely useless. It's basically a power broom with a lawn mower frame to make it look friendly & nice.

I wish I could rip it apart & put it on a pole or something... lol

ANYWAY, I was just bored & this is a test. Dethatching rake vs this crap... whatever is more efficient gets my vote.

I wish my Stihl KM90 had a dethatcher option... :'(

Last edited by CHEESE2009; 04-19-2010 at 10:44 PM.
Reply With Quote
  #9  
Old 04-19-2010, 10:48 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Rexdale Grass View Post
why dont you guy look at the yard boss from stihl its an amazing tool kind of a do all.
I have been looking into it, though I'm almost finished my cleanups & just wanna tough it out & maybe invest on my current equipment maintenance.

My blades all need to be changed.. I need new bags/spark plugs for the mowers...

I also can't wait to mess around with the trailer, it's pretty bare right now.

Any ideas, suggestions would be helpful!
Reply With Quote
  #10  
Old 04-20-2010, 09:45 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Quote:
He really wants me to use a machine, which when I rented, the machine wasn't functioning properly, waste of my money.
Were you able to get a refund from this or did they offer to get you another one that worked properly?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
Today 03:14 PM
by Dan Tanner
5 372
bidding a cemetery....
NPM_LLC
Today 10:56 AM
Today 12:43 PM
by jrs.landscaping
3 49
First big mower decision?
SGL1
Today 08:58 AM
Today 08:58 AM
by SGL1
0 35
Employee job training...
brookline
12-15-2014 07:15 PM
Today 08:43 AM
by biglee
28 2,378
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Today 08:37 AM
by Dan Tanner
5 173
Billing methods
jcurr33
03-26-2015 01:33 PM
Today 08:29 AM
by biglee
5 140
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 08:25 AM
by SGL1
11 518
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Today 05:35 AM
by Dan Tanner
2 148
How do you get...
ESREVER
03-25-2015 01:30 PM
Today 12:18 AM
by lxarth
7 186
Bid for large home...
lxarth
03-22-2015 11:06 AM
Yesterday 11:56 PM
by lxarth
8 292
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Yesterday 11:42 PM
by lxarth
15 3,425
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Yesterday 11:17 PM
by lxarth
6 216
introducing myself
chris2500hd
03-24-2015 11:16 AM
Yesterday 02:02 PM
by Steve
8 221
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Yesterday 12:29 PM
by biglee
5 182
Flag or no flag
Matther777
03-24-2015 02:41 PM
Yesterday 12:25 PM
by biglee
10 332
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 70
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 485
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,553
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 305
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 186
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,655
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 312
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 139
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 219
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 133
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 127
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,079
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 835
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 474
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,565
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 265
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 309
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,613
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 183
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 554
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 283
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 484
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 354
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,314
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,029
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 207
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 864
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 286
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 993
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 501
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,713
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 290
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,135
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 638
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 360
» Popular Tags
ad landscaping aerocore apartment bid apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design ditches employee problems equipment rental estimate ferris flyers foreman free advertising google grass growing a lawn care business hills hiring husqvarna introduction john deere quik trac landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets mr dave mulch new business per hour charge per hour service pricing pto push versus ride running a business secrets to landscaping sell the vision seo shell small engine repair square foot starting a lawn care business steep lawns sulky theft toro grand stand trailer tree trimmer rack up sell employee walk behind web design website website design winterization
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:45 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:45 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy