Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Getting callbacks from estimates


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-02-2010, 08:58 AM
tyson554
Guest
 
Posts: n/a
Default Getting callbacks from estimates

Hi everyone,
My biggest problem so far has been getting callbacks from the potential customers once I do the estimates for them. When I leave from doing the estimate, everything usually seems to be all good, and Im expecting a call back, but I've waited over a week now for ten or so people, and still no calls. Should I start calling them, or just keep waiting? How does everyone handle this?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-02-2010, 12:29 PM
Dendith Dendith is offline
Junior Member
 
Join Date: Feb 2010
Posts: 6
Rep Power: 7
Dendith is on a distinguished road
Smile A little food for thought...

Lawn care business tipsLawn Care Business Book
Personally, I would wait for at least a week and then give them a call. Ask them if they had any questions over the estimate.

Then try a sales tactic to help push them to make a decision:

1.)Tell them a quick story about another customer that was having problems making a decision and what helped them figure it out.
  • People like to hear what other people do, it makes them feel more comfortable knowing more people are just like them and they went with you.

2.)tell them you thought of something that you think they would really like for their yard and you want to drop a picture off.
  • Gives you a second attempt to get in front of them

3.) Tell them that your company is running a special through (the end of the week, holiday) Tell them you would hate for them to loose this great opportunity. then say something like, I know I would.
  • Pressure them to make a decision

If they are still kicking tires or you need more ideas, get them to set a date, don't let the conversation go without a yes, no or date they will make a decision by. And if you get a no, don't take the first one, get at least 3. Most people say no just because its easy, its the meaning behind the no that you need to figure out and destroy. If you can't get it after 3, then respectfully let them go, but leave the door open always. And stay in contact a month later or something (even leaving a note on their door to drive by one of the properties you do to see how nice it looks, or just leave a picture then say something like "call them when you really to move forward and make your neighbors envious" (works best if you remember from the conversation their hot button)). Sales is consistent and constant and the person who is the most comfortable in their shoes and stays persistent, consistent and constant will always get the sale eventually. It may take a few years thought

Again, this is what I would do. I'm open to suggestions though.

Last edited by Dendith; 04-02-2010 at 12:35 PM.
Reply With Quote
  #3  
Old 04-02-2010, 03:55 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

I close every deal I can on the spot, I would guess less than 5% state that they will get back to me, look for buying signals, ask probing questions, make sure they are part of the conversation.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #4  
Old 04-03-2010, 04:12 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,974
Rep Power: 10
Steve has disabled reputation
Default

Quote:
My biggest problem so far has been getting callbacks from the potential customers once I do the estimates for them. When I leave from doing the estimate, everything usually seems to be all good, and Im expecting a call back, but I've waited over a week now for ten or so people, and still no calls. Should I start calling them, or just keep waiting?
Are you presenting the bid in person or are you leaving it in the mailbox or something like that?

How do you end the conversation? Do you ask for the sale? Give us some insight as to how these normally go for you.

Quote:
I close every deal I can on the spot, I would guess less than 5% state that they will get back to me, look for buying signals, ask probing questions, make sure they are part of the conversation.
Andy,

Does this seem like he might just be able to tweak something in his presentation and get a different result?

What is your view on how one should go about presenting their bids to be able to close it on the spot?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-03-2010, 06:29 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Andy,

Does this seem like he might just be able to tweak something in his presentation and get a different result?

What is your view on how one should go about presenting their bids to be able to close it on the spot?
I go at it with the attitude I have already won, I know the going rates for all the services we offer but presentation and closing skills is everything. I simply ask, when would you like us to start? If they say they have to talk it over with someone, I will ask if there is something of concern, I can tell by body language if there is an issue and if there is, I will try to determine what it is, we don't get 100% but I bet we get 98% of the business we quote on.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 04-04-2010, 05:01 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,974
Rep Power: 10
Steve has disabled reputation
Default

So ultimately the key is not to just present the bid and say 'think about it and get back to me when you want.'

It seems if you do that, there is a good chance you will never hear from them again.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 04-04-2010, 05:42 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
So ultimately the key is not to just present the bid and say 'think about it and get back to me when you want.'

It seems if you do that, there is a good chance you will never hear from them again.
Exactly, sceize the moment, I understand we will all get tire kickers, I weed these out on the phone pretty quick, I don't have time to come to your property if the bottom line is price, if it is we are not the company you are looking for.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 04-04-2010, 08:20 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,974
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I understand we will all get tire kickers, I weed these out on the phone pretty quick,
When a call comes in for lawn care, do you suggest a way to weed out tire kicker callers? Does this differ from other services you offer like the higher priced excavation jobs?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 04-04-2010, 12:47 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

How big is your lawn, have you used a lawn care provider in the past? Did you have any issues, when was the last time they attended to your lawn, at this point based on your answers, how high in your decision process is price vs quality? If you state quality is most important we will me, if you say both or you say price, where do you live? Sorry we are not able to add additional customers in your area at this time however we will keep you on a list should that change. Perhaps a bit brash or harsh but I don't have time to waste.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 04-05-2010, 06:05 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,974
Rep Power: 10
Steve has disabled reputation
Default

That is fascinating and when you have a business that is really rolling, you need to focus on profitable customers.

Do you ever hand the customers you don't want off to another lawn care operation in another area or is it not worth it?

Also why is it important to know if the potential customer had used a lawn care business in the past? If they hadn't, is that good or bad?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Help with 2 estimates? jasonw Online Lawn Care Estimator - Help me bid this job 7 11-03-2009 05:01 AM
I need help on Estimates Total Green Starting a lawn care business. 5 02-15-2007 04:47 PM
ESTIMATES ALC Gopher Software Support Archived Question & Answers - Read Only 1 11-22-2006 09:53 PM
Estimates JMM0254 Gopher Software Support Archived Question & Answers - Read Only 12 08-04-2006 12:21 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
Today 02:53 PM
by acrajchel
4 1,403
Chemical Applications
acrajchel
06-24-2016 06:44 PM
Today 02:48 PM
by acrajchel
2 62
Spot checked by...
Just for Cuts
Today 02:34 PM
Today 02:37 PM
by Chilehead
1 14
Newbie
Jhoell
06-25-2016 03:28 AM
Today 02:11 PM
by Chilehead
2 59
Say Hello !!!
Steve
03-19-2007 11:18 AM
Today 11:02 AM
by Brownieboy
1,253 438,124
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
Today 08:36 AM
by Steve
13 238
Business Overload
Chilehead
05-06-2016 09:27 PM
Yesterday 09:14 PM
by Chilehead
19 780
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
06-24-2016 07:26 PM
by acrajchel
9 10,101
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,134
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-24-2016 06:59 PM
by acrajchel
7 3,040
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 293
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-17-2016 08:46 AM
by SGL1
10 384
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,479
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-17-2016 06:08 AM
by SGL1
20 851
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 170
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 328
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 321
Is it too late?
Cpadgett
05-28-2016 09:10 AM
06-16-2016 05:24 PM
by acrajchel
6 435
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 543
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 229
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 361
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,757
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 169
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 147
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 507
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 329
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 501
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 780
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 289
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:33 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:33 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy