Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Getting customers on schedule


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-27-2010, 03:18 AM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 7
winkie61 is on a distinguished road
Question Getting customers on schedule

I have seasonal and annual contracts that I had made last November. My problem is getting my existing customers to sign a contract that starts the season on April 1 2010 thru Nov 30 2010 for seasonal customers. I tried calling them and letting them know that I was starting service on 1 Apr and some of them said I'll call you when I need the service. I need to start everyone on 1 Apr so that I can have everyone on a route using my gopher software. This will also save on gas for me and I can have an organized schedule. Does anyone have any ideas?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-27-2010, 03:38 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by winkie61 View Post
so that I can have everyone on a route
I'm in the same boat.

It's hard to schedule your days without knowing who your customers are.

I have people who are supposed to call me, & it makes a big impact on my routes.

I don't want to tell people they will have my service on X day of the week, only to switch them to Y day of the week after I receive these phone calls.

It's a pain in the neck for sure. But give it a week or two into your service & take it from there. Schedule your existing customers for now.

HERE is an idea.

On another thread I have been posting my flyers progress.

If you noticed, I put an "EARLY BIRD DISCOUNT", hoping that will get clients to agree to my service a.s.a.p! With no time wasted.

Try that??
Reply With Quote
  #3  
Old 03-27-2010, 05:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,925
Rep Power: 10
Steve has disabled reputation
Default

There is a lot of information on the forum and the blog on this.

Here is one article

How to keep your lawn care customers all year long.

Have you thought about getting your customers on an annual contract where they pay a 12 month budgeted rate. So when the new year comes, they simply keep paying and you just show up when you need to?

Some members seem to do this and it works for them.

What's your thoughts on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 03-27-2010, 05:54 PM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 7
winkie61 is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
There is a lot of information on the forum and the blog on this.

Here is one article

How to keep your lawn care customers all year long.

Have you thought about getting your customers on an annual contract where they pay a 12 month budgeted rate. So when the new year comes, they simply keep paying and you just show up when you need to?

Some members seem to do this and it works for them.

What's your thoughts on this?
Steve last year what I did was call every client to see about getting them on schedule and some agreed to be scheduled and others said in a couple of weeks and they ended up calling before the two weeks were up. I'm just trying to get people to agree with a time schedule and get them on a contract. Im trying to be professional about the business and the service.
I agree with you Steve, That's what I'm trying to do but here in NC near Ft Bragg customers are trying to hold on to their monies. I have to try and convince them of the value of an annual service. I have annual and seasonal contracts just for this reason. I'm going to try and turn all my customers into annual contracts. I've already gotten two customers to agree.
Reply With Quote
  #5  
Old 03-27-2010, 09:16 PM
J-Rod J-Rod is offline
Junior Member
 
Join Date: Mar 2009
Posts: 12
Rep Power: 8
J-Rod is on a distinguished road
Default

I would go ahead and make the schedule out the same way you would if these customers had agreed to the start date. If they haven't called by the day you are in their area then skip over them and spend the rest of the day trying to pick up accounts. When they call needing service look on the schedule and give them the date you will be back in that area.
I know business can be hard to come by but customers trying to save a dollar by waiting one more week are customers I would rather not deal with.
Reply With Quote
  #6  
Old 03-28-2010, 12:16 AM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 7
winkie61 is on a distinguished road
Wink

Quote:
Originally Posted by J-Rod View Post
I would go ahead and make the schedule out the same way you would if these customers had agreed to the start date. If they haven't called by the day you are in their area then skip over them and spend the rest of the day trying to pick up accounts. When they call needing service look on the schedule and give them the date you will be back in that area.
I know business can be hard to come by but customers trying to save a dollar by waiting one more week are customers I would rather not deal with.
I like that idea and I think that is what I'll do is turn this into a positive.
Thanx, for the help J-Rod
Reply With Quote
  #7  
Old 03-28-2010, 07:46 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,925
Rep Power: 10
Steve has disabled reputation
Default

Also we have seen in other posts and in some contracts, self renewing contracts where you show up next year unless they advise you otherwise.

That could make things easier as well.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 12:28 AM
Schedule myrlin Gopher Software Support Archived Question & Answers - Read Only 1 07-01-2005 07:29 AM
Schedule lawnsrusinc. Gopher Software Support Archived Question & Answers - Read Only 6 03-09-2005 07:10 AM
Job Schedule aperfectlawn Gopher Software Support Archived Question & Answers - Read Only 9 06-29-2004 07:30 AM
Schedule F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:15 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Having an issue with...
Mr. Mow
04-27-2016 03:58 PM
04-28-2016 05:04 AM
by Sprinkler Buddy
2 91
Hello From Virginia
JJand M Lawncare
04-25-2016 01:02 PM
04-27-2016 05:20 PM
by Steve
5 120
Hello from Calgary
Freshcut
04-22-2016 06:10 PM
04-25-2016 05:46 PM
by Freshcut
2 106
knowledge is Key
Greg'slawnandlandscape
04-23-2016 02:23 AM
04-25-2016 02:40 PM
by Steve
2 111
Echo Bed Redefiner...
NPM_LLC
04-12-2016 10:54 AM
04-22-2016 06:15 PM
by Freshcut
4 305
Has anyone done a garden?
Brian3137
03-28-2016 10:42 AM
04-22-2016 04:42 PM
by biglee
13 9,739
What would you charge?
markty
04-18-2016 03:28 PM
04-22-2016 09:01 AM
by chris2500hd
6 266
Replaced Mower Engine
Sprinkler Buddy
04-15-2016 06:21 AM
04-19-2016 11:03 AM
by Sprinkler Buddy
6 248
Hello from Oklahoma
Ron Hall
03-24-2016 06:59 PM
04-16-2016 03:51 AM
by Ron Hall
9 9,453
Laying down some stripes
MATTNAPIER89
04-11-2016 09:55 PM
04-14-2016 11:55 PM
by Steve
3 321
Find out what business...
MATTNAPIER89
04-11-2016 09:58 PM
04-13-2016 12:32 PM
by MATTNAPIER89
2 279
Hello my name is Matt
MATTNAPIER89
04-11-2016 09:46 PM
04-13-2016 12:58 AM
by Steve
1 226
How to drop some...
nickeckes
04-11-2016 01:07 AM
04-12-2016 05:22 PM
by Steve
4 308
Trash Receptacle for a...
tannerduncan
04-12-2016 05:02 PM
04-12-2016 05:19 PM
by Steve
1 208
Small Project Lawn
tannerduncan
03-31-2016 08:21 PM
04-12-2016 05:16 PM
by Steve
7 9,337
Please Help! Bidding...
Dorali
02-15-2016 12:02 PM
04-06-2016 01:08 AM
by Steve
36 13,017
Hello
pbcleff
04-05-2016 07:45 PM
04-06-2016 12:35 AM
by Steve
1 399
Hello
llewelwa
03-18-2016 12:47 AM
04-05-2016 12:14 AM
by Steve
3 9,328
Poop and Scooping
llewelwa
04-01-2016 05:48 PM
04-05-2016 12:08 AM
by Steve
1 9,112
help with sole...
greenbuds
03-24-2016 12:21 PM
04-04-2016 05:33 PM
by WarriorLandscapingCAN
2 9,273
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:31 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:31 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy