Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Getting customers on schedule


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-27-2010, 03:18 AM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 6
winkie61 is on a distinguished road
Question Getting customers on schedule

I have seasonal and annual contracts that I had made last November. My problem is getting my existing customers to sign a contract that starts the season on April 1 2010 thru Nov 30 2010 for seasonal customers. I tried calling them and letting them know that I was starting service on 1 Apr and some of them said I'll call you when I need the service. I need to start everyone on 1 Apr so that I can have everyone on a route using my gopher software. This will also save on gas for me and I can have an organized schedule. Does anyone have any ideas?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-27-2010, 03:38 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by winkie61 View Post
so that I can have everyone on a route
I'm in the same boat.

It's hard to schedule your days without knowing who your customers are.

I have people who are supposed to call me, & it makes a big impact on my routes.

I don't want to tell people they will have my service on X day of the week, only to switch them to Y day of the week after I receive these phone calls.

It's a pain in the neck for sure. But give it a week or two into your service & take it from there. Schedule your existing customers for now.

HERE is an idea.

On another thread I have been posting my flyers progress.

If you noticed, I put an "EARLY BIRD DISCOUNT", hoping that will get clients to agree to my service a.s.a.p! With no time wasted.

Try that??
Reply With Quote
  #3  
Old 03-27-2010, 05:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,569
Rep Power: 10
Steve has disabled reputation
Default

There is a lot of information on the forum and the blog on this.

Here is one article

How to keep your lawn care customers all year long.

Have you thought about getting your customers on an annual contract where they pay a 12 month budgeted rate. So when the new year comes, they simply keep paying and you just show up when you need to?

Some members seem to do this and it works for them.

What's your thoughts on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 03-27-2010, 05:54 PM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 6
winkie61 is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
There is a lot of information on the forum and the blog on this.

Here is one article

How to keep your lawn care customers all year long.

Have you thought about getting your customers on an annual contract where they pay a 12 month budgeted rate. So when the new year comes, they simply keep paying and you just show up when you need to?

Some members seem to do this and it works for them.

What's your thoughts on this?
Steve last year what I did was call every client to see about getting them on schedule and some agreed to be scheduled and others said in a couple of weeks and they ended up calling before the two weeks were up. I'm just trying to get people to agree with a time schedule and get them on a contract. Im trying to be professional about the business and the service.
I agree with you Steve, That's what I'm trying to do but here in NC near Ft Bragg customers are trying to hold on to their monies. I have to try and convince them of the value of an annual service. I have annual and seasonal contracts just for this reason. I'm going to try and turn all my customers into annual contracts. I've already gotten two customers to agree.
Reply With Quote
  #5  
Old 03-27-2010, 09:16 PM
J-Rod J-Rod is offline
Junior Member
 
Join Date: Mar 2009
Posts: 12
Rep Power: 7
J-Rod is on a distinguished road
Default

I would go ahead and make the schedule out the same way you would if these customers had agreed to the start date. If they haven't called by the day you are in their area then skip over them and spend the rest of the day trying to pick up accounts. When they call needing service look on the schedule and give them the date you will be back in that area.
I know business can be hard to come by but customers trying to save a dollar by waiting one more week are customers I would rather not deal with.
Reply With Quote
  #6  
Old 03-28-2010, 12:16 AM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 6
winkie61 is on a distinguished road
Wink

Quote:
Originally Posted by J-Rod View Post
I would go ahead and make the schedule out the same way you would if these customers had agreed to the start date. If they haven't called by the day you are in their area then skip over them and spend the rest of the day trying to pick up accounts. When they call needing service look on the schedule and give them the date you will be back in that area.
I know business can be hard to come by but customers trying to save a dollar by waiting one more week are customers I would rather not deal with.
I like that idea and I think that is what I'll do is turn this into a positive.
Thanx, for the help J-Rod
Reply With Quote
  #7  
Old 03-28-2010, 07:46 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,569
Rep Power: 10
Steve has disabled reputation
Default

Also we have seen in other posts and in some contracts, self renewing contracts where you show up next year unless they advise you otherwise.

That could make things easier as well.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 12:28 AM
Schedule myrlin Gopher Software Support Archived Question & Answers - Read Only 1 07-01-2005 07:29 AM
Schedule lawnsrusinc. Gopher Software Support Archived Question & Answers - Read Only 6 03-09-2005 07:10 AM
Job Schedule aperfectlawn Gopher Software Support Archived Question & Answers - Read Only 9 06-29-2004 07:30 AM
Schedule F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:15 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
SCAG Tiger Cat DECK...
rower30
08-24-2013 10:07 AM
Yesterday 02:51 PM
by Sunpointair
12 4,907
John Deere 667a
acrajchel
08-30-2015 10:00 AM
Yesterday 11:06 AM
by Steve
4 101
Your 2015 summer review.
Steve
Yesterday 11:01 AM
Yesterday 11:01 AM
by Steve
0 35
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 84
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 563
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 415
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 434
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,776
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,487
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 1,005
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,778
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 131
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,207
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,598
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 183
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 527
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 423
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 382
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 264
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 983
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 406
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,214
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 605
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,262
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,505
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 221
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 419
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,092
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 381
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 363
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,830
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 532
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 530
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 487
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 452
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 377
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,764
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 267
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 411
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,158
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 406
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 639
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 443
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 324
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:12 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:12 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy