Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Getting customers on schedule


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-27-2010, 04:18 AM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 7
winkie61 is on a distinguished road
Question Getting customers on schedule

I have seasonal and annual contracts that I had made last November. My problem is getting my existing customers to sign a contract that starts the season on April 1 2010 thru Nov 30 2010 for seasonal customers. I tried calling them and letting them know that I was starting service on 1 Apr and some of them said I'll call you when I need the service. I need to start everyone on 1 Apr so that I can have everyone on a route using my gopher software. This will also save on gas for me and I can have an organized schedule. Does anyone have any ideas?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-27-2010, 04:38 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by winkie61 View Post
so that I can have everyone on a route
I'm in the same boat.

It's hard to schedule your days without knowing who your customers are.

I have people who are supposed to call me, & it makes a big impact on my routes.

I don't want to tell people they will have my service on X day of the week, only to switch them to Y day of the week after I receive these phone calls.

It's a pain in the neck for sure. But give it a week or two into your service & take it from there. Schedule your existing customers for now.

HERE is an idea.

On another thread I have been posting my flyers progress.

If you noticed, I put an "EARLY BIRD DISCOUNT", hoping that will get clients to agree to my service a.s.a.p! With no time wasted.

Try that??
Reply With Quote
  #3  
Old 03-27-2010, 06:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,823
Rep Power: 10
Steve has disabled reputation
Default

There is a lot of information on the forum and the blog on this.

Here is one article

How to keep your lawn care customers all year long.

Have you thought about getting your customers on an annual contract where they pay a 12 month budgeted rate. So when the new year comes, they simply keep paying and you just show up when you need to?

Some members seem to do this and it works for them.

What's your thoughts on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 03-27-2010, 06:54 PM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 7
winkie61 is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
There is a lot of information on the forum and the blog on this.

Here is one article

How to keep your lawn care customers all year long.

Have you thought about getting your customers on an annual contract where they pay a 12 month budgeted rate. So when the new year comes, they simply keep paying and you just show up when you need to?

Some members seem to do this and it works for them.

What's your thoughts on this?
Steve last year what I did was call every client to see about getting them on schedule and some agreed to be scheduled and others said in a couple of weeks and they ended up calling before the two weeks were up. I'm just trying to get people to agree with a time schedule and get them on a contract. Im trying to be professional about the business and the service.
I agree with you Steve, That's what I'm trying to do but here in NC near Ft Bragg customers are trying to hold on to their monies. I have to try and convince them of the value of an annual service. I have annual and seasonal contracts just for this reason. I'm going to try and turn all my customers into annual contracts. I've already gotten two customers to agree.
Reply With Quote
  #5  
Old 03-27-2010, 10:16 PM
J-Rod J-Rod is offline
Junior Member
 
Join Date: Mar 2009
Posts: 12
Rep Power: 7
J-Rod is on a distinguished road
Default

I would go ahead and make the schedule out the same way you would if these customers had agreed to the start date. If they haven't called by the day you are in their area then skip over them and spend the rest of the day trying to pick up accounts. When they call needing service look on the schedule and give them the date you will be back in that area.
I know business can be hard to come by but customers trying to save a dollar by waiting one more week are customers I would rather not deal with.
Reply With Quote
  #6  
Old 03-28-2010, 01:16 AM
winkie61 winkie61 is offline
Members
 
Join Date: Nov 2009
Location: Fayetteville,NC
Posts: 54
Rep Power: 7
winkie61 is on a distinguished road
Wink

Quote:
Originally Posted by J-Rod View Post
I would go ahead and make the schedule out the same way you would if these customers had agreed to the start date. If they haven't called by the day you are in their area then skip over them and spend the rest of the day trying to pick up accounts. When they call needing service look on the schedule and give them the date you will be back in that area.
I know business can be hard to come by but customers trying to save a dollar by waiting one more week are customers I would rather not deal with.
I like that idea and I think that is what I'll do is turn this into a positive.
Thanx, for the help J-Rod
Reply With Quote
  #7  
Old 03-28-2010, 08:46 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,823
Rep Power: 10
Steve has disabled reputation
Default

Also we have seen in other posts and in some contracts, self renewing contracts where you show up next year unless they advise you otherwise.

That could make things easier as well.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 01:28 AM
Schedule myrlin Gopher Software Support Archived Question & Answers - Read Only 1 07-01-2005 08:29 AM
Schedule lawnsrusinc. Gopher Software Support Archived Question & Answers - Read Only 6 03-09-2005 08:10 AM
Job Schedule aperfectlawn Gopher Software Support Archived Question & Answers - Read Only 9 06-29-2004 08:30 AM
Schedule F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 11:15 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Most requested days for...
Just for Cuts
Yesterday 06:44 AM
Today 08:46 AM
by Just for Cuts
3 59
Best two stroke oil
Greg_TopYardServices
02-08-2016 07:53 PM
Today 07:09 AM
by Just for Cuts
12 200
back surgery
Bradcook21
01-28-2016 08:51 PM
02-11-2016 02:04 PM
by Bradcook21
16 448
Help Spread the word...
Sprinkler Buddy
12-02-2015 08:41 AM
02-11-2016 08:19 AM
by Sprinkler Buddy
19 1,352
Howdy Yall !!!
B&C
02-10-2016 10:06 AM
02-11-2016 01:05 AM
by Steve
1 58
hello
2menandmowers
02-10-2016 07:32 AM
02-11-2016 12:53 AM
by Steve
1 58
Hello everyone!!!
1newkirk05
02-09-2016 03:16 PM
02-10-2016 04:05 PM
by jrs.landscaping
7 155
Tine Rake Detaching vs...
wigglesworth
02-09-2016 05:32 PM
02-09-2016 07:43 PM
by Steve
1 71
Finding open bids?!?
C&DPropertyManagement
02-07-2016 01:48 AM
02-09-2016 07:11 PM
by Steve
3 151
hello all
romanlandscape
01-29-2016 03:46 PM
02-07-2016 10:20 AM
by Bradcook21
6 256
Lawn Care Book Ranked #1
Steve
02-06-2016 12:36 AM
02-06-2016 12:36 AM
by Steve
0 127
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 195
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 260
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 286
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 162
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,541
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 286
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 134
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 155
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 227
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 291
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 171
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 262
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 156
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 181
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,174
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 394
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 338
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 353
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 275
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 227
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 202
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,729
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 683
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 417
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,141
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 488
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,966
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 327
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 428,292
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,471
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 238
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 294
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:44 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:44 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy