Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Happy Client(s)


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-21-2010, 08:15 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default Happy Client(s)

Yesterday and today I am visiting clients we sprayed last year, only the bigger ones to discuss this season, we send an email to the smaller clients.

Late in the season I wrote we picked up a private community on a very expensive road on the ocean, in short their provider had sprayed for cinch bug when in fact they had grubs, about $50,000 in damage before we were called in.

Anyhow it was so late in the season we only had time to fix two of the 7 lawns, these properties are 2+ acres each, I was by late in the day yesterday, I don't have pictures as my camera is in Florida with my son at the moment, the results of one lawn we did are simply stunning, I was shocked to see green grass, there is still frost in the ground in some areas and we only lost our snow two weeks ago, the people in the community were shocked when we met last evening. We applied our Organic sprays, turf dressing and a cold climate blue grass late in the season. We will do the other lawns and four other private communities on this road starting the third week of April.

They were telling me people driving by have been stopping asking what the heck they did to get green grass this early as no one has green grass and they have been handing out our card, this is the power of networking, I have 7 more sites on this road to look at today.

This area is on the ocean, each has a private marina and I would guess the min home value to be 1.2 million to 5 million, the road is around 4 miles long and the goal this year is to take the majority of these communities over.

I will post images as soon as I can but it sure is nice showing up on a site and getting the feedback I did last night.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-21-2010, 09:30 AM
MikeO
Guest
 
Posts: n/a
Default wow

Lawn care business tipsLawn Care Business Book
Thats terrific news Andy, can't wait to see the pictures.
Reply With Quote
  #3  
Old 03-21-2010, 04:14 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,982
Rep Power: 10
Steve has disabled reputation
Default

That sounds fantastic!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 03-21-2010, 04:28 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
That sounds fantastic!
Things are going so well this year in business development, I did seven quotes today and received all on the spot, all excavation ranging from $1,800 to $5,600, then this private area above referred my company to one down the road that was having issues with their provider, anyhow I did a presentation to the group of 7 homeowners, I had already dropped by last week and looked at everything so I was prepared, gave them a proposal for repair, spraying and lawn care, I hadn't even finished my 20 min presentation when one owner stood up and said the business is yours, they all clapped, we had an afternoon coffee and snacks and I just got home. I honestly this is going to be a snowball effect, you have no idea how much I want this whole road...lol

Anyhow I will have some pictures for you guys Tuesday, I think you will be amazed and keep in mind it's still March and we have temps at night to -6 C yet this friggin grass is growing in the daytime.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 03-21-2010, 08:52 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,982
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I did a presentation to the group of 7 homeowners, I had already dropped by last week and looked at everything so I was prepared, gave them a proposal for repair, spraying and lawn care, I hadn't even finished my 20 min presentation when one owner stood up and said the business is yours, they all clapped,
Unbelievable! We never hear anything like this going on at presentations!

What's your view on putting together such presentations? How should one structure their presentation? What kinds of things should be included in one and how should it be presented?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 03-21-2010, 09:59 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Unbelievable! We never hear anything like this going on at presentations!

What's your view on putting together such presentations? How should one structure their presentation? What kinds of things should be included in one and how should it be presented?
I do powerpoint with an overhead projector and with something this important to me, every homeowner receives a copy of the presentation in color, to make it personal I address each house and make sure I give it to the right person and it in although mostly general I do include a few things that are specific to that house to let them know this guy has done his homework and they really want our business.

I include who we are, what we do, equipment, sample before and after images, what can we do for you and why you would want to hire us and referrals from people very close by if possible.

I always come early and establish rapport with those I have not yet met then I pour it on.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #7  
Old 03-22-2010, 04:34 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,982
Rep Power: 10
Steve has disabled reputation
Default

That is amazing!

How long do you feel the proposal should last? Do you find these work well with certain groups and not so well with others?

Meaning do you find certain sales presentations work better with certain groups?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 03-22-2010, 06:08 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
That is amazing!

How long do you feel the proposal should last? Do you find these work well with certain groups and not so well with others?

Meaning do you find certain sales presentations work better with certain groups?
I only do this for private communities where there is a group of homeowners, I try to keep it short and to the point 15 to 20 min and probably 30++ min to answer questions, I will show the types of mowers we use even bring a couple, the Gator blades and why etc.

For single homes I don't go to this extreme and it is a bit over the top but I know no one can beat me on presentation skills, I have been doing it for over 25 years and have it down pat, I know sales, reading people and buying signals, this has taken dozens of courses both here in Canada and the USA mainly through the bank and man it works. I go in with an attitude the work is already mine, I refuse to loose and that word is not in my books.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #9  
Old 03-22-2010, 09:31 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,982
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I will show the types of mowers we use even bring a couple, the Gator blades and why etc.
This is fascinating! So in the presentation you will show the equipment including the types of mower blades you use as compared to standard blades in order to show them the benefits of their use?

I wouldn't even have thought to include that in a presentation! Do you find the home owner association members get that interested in such topics? Or are they focused on the bottom line mostly?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 03-23-2010, 05:07 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
This is fascinating! So in the presentation you will show the equipment including the types of mower blades you use as compared to standard blades in order to show them the benefits of their use?

I wouldn't even have thought to include that in a presentation! Do you find the home owner association members get that interested in such topics? Or are they focused on the bottom line mostly?
If we want to win these upper end clients we have to do things and show things no one else is doing, I generally even take a couple of staff that know their stuff and are very good at speaking to clients and sales, I am always looking for ways to set us apart from the competition, based on prospect or customer feedback I really run with positive comments on something we did.

Depending on the private community owners do care, what they want is a lawn and gardens that compliment their home, some have pretty big ego's so I cater to that and I can generally read the crowd and make a point of picking the ego prospect out and they are easy to spot. This last one the fellow's name was Garth, I would make a point to compliment Garth on a beautiful home and feel empathy for having a lawn that devalued such a beautiful place.

These guys/gals want to know what sets you apart, there is also a bit of this keeping up with the Jone's mentality, so I will say we are now responsible for the community at xxxx Island Point, here is what it looked like last year, here is what we were able to do thus far but ran out of good weather, here is the plan and how we will do it.

If I start to loose a person in the crowd, I will mention their property, the key is to keep their attention, don't ramble, be very positive and upbeat, let them know that you want their business and why. I tell these people it is my goal to have every private community on this road by the end of next year, I really mean it and I think we can do it.

Bottom line is important however do you want a lawn that compliment's the beautiful Audi S5 in Bruce's yard or a lawn that is worthy of a 1985 Chevette, I tell them to keep in mind there is a cost to get it there however once we have it the cost to maintain is minimal. Do you want a provider that doesn't disinfect their equipment when they have been to a site with an insect problem that will end up costing you thousands of dollars in repairs, which I might add is why you asked me here today or a company that cares enough to bring it to your attention immediately and has a solution, will drop everything to deal with it before it becomes a serious issue or are you looking for a trunk slamming company that comes in mows and goes?

We can't come across as overbearing or pompous, I walk a fine line at times but so far it's working.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Od tax request from client? jasonw Starting a lawn care business. 6 09-23-2009 11:33 PM
Involve the Client..? picframer General Talk 5 09-19-2009 03:20 PM
Another client request picframer General Talk 3 09-09-2009 10:42 AM
Client rescheduling? jasonw Starting a lawn care business. 4 07-13-2009 03:57 PM
How Well Do You Know Your Client? Steve General Business Discussions 4 04-26-2006 09:27 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
stubbon people
Bradcook21
02-16-2015 04:25 PM
Today 12:38 PM
by jrs.landscaping
39 1,239
How to sell annual...
GroPro
02-17-2015 12:31 PM
Today 11:57 AM
by CHenricks
6 517
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
Today 08:48 AM
by jrs.landscaping
11 523
rock salt
Bradcook21
02-24-2015 11:17 AM
Today 08:46 AM
by jrs.landscaping
23 483
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
Yesterday 08:54 PM
by Bradcook21
5 177
My Newborn son
avetslawncare
Yesterday 01:07 PM
Yesterday 02:18 PM
by Steve
2 56
Facebook
element009
03-23-2011 09:36 AM
Yesterday 11:37 AM
by ExtremeLawncareServices
52 11,791
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,725
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 507
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
02-26-2015 02:51 PM
by Steve
2 273
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 109
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 105
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
02-26-2015 02:44 AM
by ExtremeLawncareServices
5 712
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 111
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 450
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,793
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 230
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 222
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,808
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 648
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 629
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 268
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 273
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 228
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 255
need help with SCAG...
apmAkron
02-23-2015 09:14 AM
02-23-2015 01:57 PM
by apmAkron
3 252
which degrees would be...
BLAZIER-1991
02-20-2015 04:46 PM
02-23-2015 01:47 PM
by Steve
9 417
Trouble logging in
avetslawncare
02-21-2015 02:06 PM
02-23-2015 01:44 PM
by Steve
1 493
John Deere Quik Track...
acrajchel
02-20-2015 03:12 PM
02-23-2015 01:40 PM
by Steve
1 285
Trimming and...
joshlawncare
02-15-2015 02:04 PM
02-22-2015 09:48 PM
by SGL1
5 617
where can i post this
zippy-phil
02-17-2015 07:58 PM
02-20-2015 02:02 PM
by Steve
7 501
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
02-19-2015 04:43 PM
by ExtremeLawncareServices
29 2,653
Thumbs up or down?
lawnman1959
02-18-2015 11:40 AM
02-19-2015 01:22 PM
by Chilehead
3 416
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
02-19-2015 12:34 PM
by Steve
11 5,207
Say Hello !!!
Steve
03-19-2007 12:18 PM
02-19-2015 12:31 PM
by Steve
1,215 371,782
How to obtain more...
winkie61
02-17-2015 08:31 AM
02-19-2015 12:29 PM
by Steve
3 522
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
02-19-2015 12:23 PM
by Steve
16 1,469
FREE Custom Website...
breadcrumb
01-31-2015 10:58 PM
02-18-2015 01:32 PM
by Steve
5 1,111
Taking a step back
Billy Goat
02-16-2015 07:37 AM
02-18-2015 01:17 PM
by Chilehead
9 595
Employees
stevej
02-17-2015 05:25 PM
02-18-2015 12:47 PM
by Mr. Mow
1 406
Landscapers from hell!!
Chilehead
01-29-2015 03:55 PM
02-17-2015 07:48 PM
by ExtremeLawncareServices
9 1,015
Cannot access your Itune...
winkie61
02-17-2015 10:00 AM
02-17-2015 03:26 PM
by Steve
1 359
Advertising on internet...
Sprinkler Buddy
02-13-2015 01:22 PM
02-17-2015 01:00 PM
by Steve
9 675
new to this forum
NIP'N'TUK
02-14-2015 07:54 PM
02-16-2015 10:03 PM
by Steve
2 490
Advice on bidding 20...
sleepydunn
02-15-2015 07:38 PM
02-16-2015 09:59 PM
by Steve
4 605
New to me mower
xandrew245x
04-27-2014 08:02 PM
02-16-2015 09:48 PM
by Steve
8 1,396
mower blades
tlf59263
02-09-2015 12:36 PM
02-16-2015 05:16 PM
by Just for Cuts
8 822
Just Quit?
ringahding1
01-30-2015 06:23 AM
02-16-2015 02:16 PM
by joshlawncare
18 1,508
Advice on Bidding...
veteranlawnservice
02-08-2015 09:21 PM
02-16-2015 12:14 PM
by joshlawncare
18 1,221
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
02-16-2015 09:51 AM
by rmccutchan
20 1,588
» Popular Tags
4wd apartment complex bark blades blowout bob villa collections commercial demonstration edging employee problems equipment rental facebook ferris first truck flyers free advertising gopherhaul grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic introduction landscape landscape services landscaping training lawn aeration lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing more customers business mr dave ordinance past due patio install per hour charge podcast profit on employee pto push versus ride running a business scag v-ride scripts search engine optimization sell the vision seo shreaded small engine repair sq ft square foot sulky tractor auger trailer tree trimmer rack truck new used landscape walk behind web design website winterization won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:48 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:48 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy