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How to say "no", in this situation.


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Old 03-19-2010, 07:14 PM
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Default How to say "no", in this situation.

Alright, so a customers neighbor wants my service.

I don't want these neighbors to hire me, though I just gave them my estimate/card.

They have been with a company last year, & are considering switching.

I told them at the end of our conversation,
"If they are good to you, you do not have to switch"

The man is blind & kind of "not there" & his wife is totally gone.

They are probably in their 90's!

Basically, I had to talk to one of their friends (a younger lady) so she could translate what I'm saying. English to Crazy translator.

The lawn is perfect size, in & out. Though I do NOT want to deal with these people when it comes to pay day.

So if they call, how do I say, "I cannot do work for you" even if I'll be doing their neighbors lawn every week.

This elderly couple gave me shivers to be honest with you. Sure I could take them on & do their lawn, as I said it's in & out. If they don't pay, it's not much of a loss.

Though, I just can't take them.. I realllly don't want to.

Last edited by CHEESE2009; 03-19-2010 at 07:20 PM.
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Old 03-19-2010, 07:28 PM
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Scott...it is all about being a business owner. I think you would be a better business man if you weren't afraid to say no sometimes. I know it is hard to turn down business sometimes, but gut feelings are usually right. If you anticipate problems then stay away and focus your efforts on more profitable jobs.
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Old 03-19-2010, 08:27 PM
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That's what I needed to hear. Hahaha!

Business is business, that's what it all comes down to.
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Old 03-19-2010, 08:57 PM
ritchiem
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there ya go!
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Old 03-19-2010, 09:09 PM
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you could probably paint their lawn bright red and they wouldnt notice.
Id just tell em i couldnt fit it into the rotation.
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Old 03-19-2010, 11:21 PM
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you should not discriminate just bill them up front.
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Old 03-20-2010, 07:38 AM
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I would just simply explain that either your not taking any new clients at the time or you just don't have the time to fit them in and that you have all the work you can handle.
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Old 03-20-2010, 09:08 PM
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When you are considering taking them on as a customer, what issues are you forseeing?

Could they possibly be the perfect customer where they would just pay you and never notice any kinds of problems?

It would be interesting to hear why they are wanting to get rid of their previous lawn care contractor. Maybe there is a simple solution and you would have a great new customer?
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Old 03-20-2010, 09:53 PM
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Are they friendly with your current clients? I would feel like I have to take them unless you have a really good excuse. I would give them a try and be quick to walk if it doesn't work out. You never know who they know and what kind of work they could bring you. Some people I thought would be total PITAs have brought me referrals and always pay on time.
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Old 03-21-2010, 12:20 PM
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Quote:
Originally Posted by lukus223 View Post
Are they friendly with your current clients? I would feel like I have to take them unless you have a really good excuse. I would give them a try and be quick to walk if it doesn't work out. You never know who they know and what kind of work they could bring you. Some people I thought would be total PITAs have brought me referrals and always pay on time.
What does PITA mean? I am sure it has something to do with constant complaining customers but what does it stand for?
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