Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Upset Customer :(


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-18-2010, 08:17 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Upset Customer :(

So I have one customer who told me to give his friend a flyer.

I put a flyer in his mailbox & no answer.

I called him not too long ago, & he tells me he saw it but his mind wasn't in the right spot, he threw it out.

He goes on telling me about how is father is in the hospital, and this guy sounded extremely hurt. His voice was so HURT, & you could hear him crying.

I felt friggen awful.

I'm here trying to get hired, & this guy is going through hell.

He treated me with great respect, & asked if I could drop off another flyer.

It's situations like this, which make me stop dead in my tracks. I just don't feel right. This poor guy, I can't imagine what he's going through.

So I told him I will be on my way to deliver another flyer, & before we hung-up I told him to, "Stay strong".

I feel like Satan. I just wish there was something I could do, but anything I can do, will cost me money.

These situations suck & make being a business owner pretty tough. You can't help but appear selfish, regardless if you aren't.

Oiy.... I don't want this guys father to die, I don't even think I could handle it, just by speaking to him over the phone my heart sank. Truly heartbreaking.

I'm a complete stranger & he opened up to me over the phone. I'll be up all night now. Frig.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-18-2010, 10:29 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 6
jklawncare is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Awh, Im sorry to hear about that man.

I dont know what i would do in a situation like that..maybe when i go to give him a flyer you could sit down and have a small chat with him about it..

his opening up could be a big deal and he could tell so many people about it..and im sure it wouldnt feel bad to be there for a guy when hes down..even if he is a stranger

that would be a mixed feeling for me..id feel horrible for trying to get him to buy my services but greatful i helped him out..

maybe even leave him a business card with your personal cell on the back so he feels more inclined to call you.

hell thing hey..he was a very nice person..he helped me out alot when i was going through that..he could be one of your biggest advantages for all you know..just dont push on the services quite yet..thats what i would do anyhow

let us know how it all goes
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #3  
Old 03-18-2010, 11:38 PM
fieroboi's Avatar
fieroboi fieroboi is offline
Senior Member
 
Join Date: Apr 2009
Location: Camrose, Alberta, Canada
Posts: 142
Rep Power: 7
fieroboi is on a distinguished road
Default

I can totally understand that feeling, had something similar with a customer a few months back. Without sounding cold, reality is crap happens all the time. The way I would look at it is, while you are looking to get hired, you are offering him a service that he probably doesn't have time to do at the moment and it is one less thing this guy has to worry about. It frees up more time for him to spend with his father without the worry of what needs doing in the yard. Not every customer hires out becuse they want to, many hire because they don't have the time or energy to deal with their yard. Your offering a service that helps get them through their week or month or year, whatever the case maybe. You might be just what they need at the moment.


Lloyd
Blue's YardFX
Camrose, AB
Reply With Quote
  #4  
Old 03-19-2010, 03:00 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,471
Rep Power: 10
Steve has disabled reputation
Default

I don't know what would be best to do. Maybe give him his space, we all know what it's like to be upset about something. When we are, we don't give a crap about anything else.

Or maybe give him a free mowing and tell him you hope his father feels better soon and leave a business card if he wants to hire you in the future.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 03-29-2010, 08:51 AM
dhawk dhawk is offline
Junior Member
 
Join Date: Nov 2009
Location: Southwest Florida
Posts: 25
Rep Power: 6
dhawk is on a distinguished road
Default

I had something similar happen to me last month.

One of my customers was diagnosed with lung cancer that has metasticized to the brain.

He's a retired, combat wounded vet.
Tough guy that does not open up much.

So he calls me last month and ask if I am "in the area" and can drop by to pick up the monthly check rather than him mailing it. I could tell he just wanted someone to talk to - I imagine he does not want to upset his family/wife any more upset than they already are.

I took two hours out of my schedule for the day and just went and spent some time with him.

He started chemo and radiation, all of his hair is gone, and he is going stir crazy sitting in the house. I think he just needed to talk to someone not in his inner circle.

So I go to cut his lawn the next time and he had some reaction to meds and is unconscious on the floor. Ambulance pulls up while my rig is parked out front. I felt really bad, but glad I was there to help.

It's hard watching him battle this, and sometimes I don't know what to say.

I usually just let him do the talking. I think he really needs that right now.
Reply With Quote
  #6  
Old 03-29-2010, 07:42 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,471
Rep Power: 10
Steve has disabled reputation
Default

That is a very interesting story.

It does make you wonder where does the line of business end and you have to simply just be human.

It is very kind of you to do all that.

Why do you feel has helped you handle this so well so far? What advice do you have for others trying to figure out the best way to handle this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 03-29-2010, 10:32 PM
dhawk dhawk is offline
Junior Member
 
Join Date: Nov 2009
Location: Southwest Florida
Posts: 25
Rep Power: 6
dhawk is on a distinguished road
Default

I guess I have the distinct advantage of having been a paramedic for many years, so I am used to dealing with those type of situations.

So, did you bring him another flyer as promised?
How did it go?

I would drop the flyer as promised and ask how he is doing.

"How did things go with your father?". If it was bad, he will probably open up to you again. Let him. If his father is dying, say "I am so sorry to hear that".

If it is good news, then he might be ready to talk about business. You'll know just by how the conversation goes.

Odds are, it still is bad news since it's only been a week and a half.

It will be a little awkward, but you just let him talk.
Just open up with "How are you?"
Don't say " I understand".

Just let him do the talking.........small talk is ok and there is nothing to be scared of....just feel his pain..... and be thankful for the good things and healthy family you have.
Reply With Quote
  #8  
Old 03-30-2010, 08:56 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,471
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I guess I have the distinct advantage of having been a paramedic for many years, so I am used to dealing with those type of situations.
Why do you think that sometimes when people get sick, there are those around them that can still interact normally with them, while others feel uncomfortable about that?

Have you ever noticed that? Sometimes it seems like people who are ill or even depressed are shunned because others simply don't know how to handle this.

How can we improve our way of seeing such situations and dealing with such situations? What do we have to do with our mind to change our thinking to deal with this better?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 03-30-2010, 11:54 PM
Rexdale Grass Rexdale Grass is offline
Member
 
Join Date: Mar 2010
Location: Toronto, Ontario, Rexdale
Posts: 31
Rep Power: 6
Rexdale Grass is on a distinguished road
Default

I have to say this is one thing that I have had a lot of my clients are all in there early 60's all the way to 92 and counting. Every one has had there ups and downs the small problems like some body broke a hip and needed the extra help. The hardest for me is when I've worked for a couple for so many years then one of them passes away but you still have them to take care of. It really the toughest thing to have to deal with but what you have to remember the job your doing for them is helping them retain the normalcy of how thing should look and have always looked. Nothing better than fresh flowers in the beds to make the day that much brighter.

You don't have to lock him into a contract but can tell him your here if he needs a hand and if you end up with a client they'll probably be the one that always offers you a beer even if it's 10 in the morning.
Reply With Quote
  #10  
Old 03-30-2010, 11:57 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Rexdale Grass View Post
they'll probably be the one that always offers you a beer even if it's 10 in the morning.
I have that customer already, I'm not allowed to leave until I have a beer with him. Hahahaha!

Scott: It's too early for that, & I've got more lawns to do!
Customer: You know you want it...
Scott: yeahhhh

Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
The Customer picframer General Talk 6 09-05-2009 09:31 AM
bad customer quickcleanlawn General Business Discussions 2 07-31-2008 10:06 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 08:18 PM
CUSTOMER BOX DENISE HENRY Community Assistance 1 05-06-2004 12:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pricing issue
Mr. Mow
Today 06:15 AM
Today 11:11 AM
by SGL1
2 47
Is it too late to do...
markty
06-16-2015 05:28 PM
Today 10:25 AM
by Steve
8 2,099
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
Today 10:23 AM
by Steve
6 184
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
Today 10:22 AM
by Steve
12 3,280
Hi everyone
Mattw
Yesterday 05:59 PM
Today 10:18 AM
by Steve
1 47
how to make customers...
Bradcook21
05-27-2015 05:04 PM
Yesterday 06:30 PM
by Mattw
8 2,390
4th of July parade...
Steve
Yesterday 10:35 AM
Yesterday 10:35 AM
by Steve
0 32
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
Yesterday 10:30 AM
by Steve
4 179
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
Yesterday 10:19 AM
by Steve
13 2,283
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
Yesterday 10:14 AM
by Steve
7 1,993
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,186
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 125
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,955
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,930
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 115
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,778
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,938
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,822
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,428
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,835
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,839
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,118
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,156
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,862
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,934
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,891
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,878
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,994
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 2,002
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,917
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,390
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,075
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,158
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,421
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,084
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,949
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,714
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,792
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,094
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,979
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,121
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,884
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,450
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,345
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 3,043
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,955
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,210
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,376
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,975
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,946
» Popular Tags
ad landscaping advertising aerocore apartment complex bark billy goat brushcutter blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental foreman free advertising free lawn care google growing a lawn care business hardscapes hills how to husqvarna increase customers jobs landscape landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due patio install per hour service pricing profit on employee push versus ride scag scripts secrets to landscaping shell shreaded small engine repair sq ft square foot swzt trailer trailer mate pro tree tree pics trimmer rack up sell employee web design website website design wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:04 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:04 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy