Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Ahhh the best feeling


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-18-2010, 09:01 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Ahhh the best feeling

Creating flyers & preparing them, the most stressful part of the business.

Handing out the flyers, the second most stressful part of business.

Waiting for calls, panic attack!

Getting flooded with phone calls the next day, ... the best part of business.


New customer, "I don't like the other companies, they don't have a good attitude when they talk to me, it's really annoying"

It's so true. I have called every company around before, & they all answer the phones like A'holes.

ANYWAY

I'm in a great mood. Though I didn't go to sleep last night, stayed up organizing, my bad

I have a ton of customers RIGHT beside my home. It's PERFECT!

This year is going to be amazing. I just thought I'd make yet another post, lol.

The majority of my customers take less than 5 minutes to get to, whichever day(s) I do their lawns, I don't even need to bring the truck!

Now I'm at the point where I have to jot down my customers & create routes, booyah!

I'm going to listen to some classical music & pretend I'm a millionaire for a few minutes...

Then I gotta go check out some guys lawn, apparently he had a tree removed & his lawn may need to be redone... Something I really don't wanna do... I'll take pics.

I'm sure he just needs fert/overseed after a bit of dethatching. Got him on a garden schedule too!

I'm all smiles right now.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-18-2010, 09:45 AM
jessechaveriat's Avatar
jessechaveriat jessechaveriat is offline
Member
 
Join Date: Feb 2010
Location: Knoxville, Tn
Posts: 72
Rep Power: 5
jessechaveriat is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Thats awesome man, good job.
i love close to home jobs. Ive got to see one of these magical flyers of yours, and find out what your secret is!
Reply With Quote
  #3  
Old 03-18-2010, 10:25 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I FORGOT TO MENTION

The absolute WORST part of business, is being replaced!

A lady is leaving me, because she'd rather a company that does her snow removal & grass.

This irritates the crap out of me.

I now have a gap in the middle of my route because of her, & I'll probably lose her neighbor as a potential customer...

I'm furious!

I just got off the phone with a few last years clients. Most of them are on board.

A few of them asked me to call them later. B.S.

It's like they aren't ready to hire, & I've got damn routes to make!

It's ok though, this customer I lost was good money, but she was a rat.

I just hate not being able to make my routes. I don't want to do it last minute.

Many people are waiting for me to tell them which day of the week I will be visiting them for the first cut, but I can't figure that out yet until I have the "ok" from the rest of these clowns...

******

As for the guy I just saw about his lawn..

Must of had a grub problem, & a major weed problem.

I told him I could dethatch it & fert/overseed, but he wants to lay down some sod.

I'm not touching this, so I told him I know someone who can do it, my cousin's company.

It's like, I have time, but I really don't. Frustrating.

I love this.... hahahahaha!!!

No stress, no stress, no stress
Reply With Quote
  #4  
Old 03-18-2010, 04:07 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,181
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Quote:
I have called every company around before, & they all answer the phones like A'holes.
What's your view on this and how this effects a business? What should a newer business owner be aware of when answering their phone? How should they ideally be doing it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 03-18-2010, 07:47 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott,



What's your view on this and how this effects a business? What should a newer business owner be aware of when answering their phone? How should they ideally be doing it?

You really have to look for an opportunity to bond, or show "affection".

I always start the conversation with,"How are you doing today?" and they respond with the same question & I say, "Well I'm on my third coffee, so I'm feeling like a champion"

Anything to lighten the mood & show that you are human. You really have to get your potential customer to like you before you discuss "business"

I have had big conversations with potential customers before we even discussed my services.

One customer will respond, "Well I'm not to bad, just got back from my vacation."

I'll spend a bit of time going over how his/her vacation went, & I'll come up with, "Do you regret coming back? Hahaha!"

Whatever the customer gives me, I work with it.

I mentioned that I picked up 3 new clients today. I stopped by the lady because i saw her raking.

Scott: "You look like your having fun doing that!"

Customer: "Haha, well someones gotta do it!"

Scott: "I hear ya, we have the nice weather coming in now, it's the perfect time to get out & rake the lawn."

Customer: Do you do lawn service.

Scott: As a matter of fact, I do! Are you currently with a company?

Customer: I hired XXX last year, but they didn't trim well.

Scott: Well you have to excuse me, I've been quite busy the past few days & haven't had the time to shave! Just kidding, yes trimming is something you really have to be careful with, the skill comes with practice.

Customer: It's not only that, we had a major grub problem last year too.

Scott: Ah, don't worry the grubs will be back this year too. You should see the guy's lawn further up the street, what a nightmare that is.

Anyway, this isn't the first time I have seen your place. I always wondered what the backyard looked like, you have a few gardens going on, do you plant anything interesting?

Customer: I plant the usual stuff, I bring my flowers from inside outside when the weather is right.

Scott: Fantastic. Your garden would look great with a brick border, the only problem with that is the cost, but you also don't wanna use that rubber lining that stuff is awful & looks silly.

Customer: Yeah I agree bricks would look really nice. So is it just you running the show or what?

Scott: Well you know how it is, I don't really enjoy relying on someone else to do a good job, the repair bills can really rack up if they were to damage the equipment.

Customer: You just don't want to hire someone who will start their own business & compete with you!

Scott: You've got me figured out! Hahaha! That's just it, you hire someone & you can't really praise them, or else they might start getting ideas.

Customer: I had a business in catering & I ran a cafeteria, it was big money.

Scott: I could imagine! That was something I really wanted to get into, though I soon figured out that I only like to cook for myself!

Anyway.... awhile later bla bla... Got the job.

lmao

Other companies act as if they are machines themselves, it's stupid.
Reply With Quote
  #6  
Old 03-19-2010, 02:15 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,181
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Other companies act as if they are machines themselves, it's stupid.
I agree. It's almost as if they are trying so desperately hard to look bigger by acting non-personal. As if that is the ideal way to go.

Just because you have dealt with a few larger companies that answer the phone rudely or impersonal doesn't mean you should to emulate them.

Focusing on being personable is a great way to make the sale!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 03-19-2010, 02:31 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
I agree. It's almost as if they are trying so desperately hard to look bigger by acting non-personal. As if that is the ideal way to go.

Just because you have dealt with a few larger companies that answer the phone rudely or impersonal doesn't mean you should to emulate them.

Focusing on being personable is a great way to make the sale!

A lady can fire the guy who comes & cuts her grass, then bills her.

But she might not fire the same guy if he rings her doorbell every few visits just to see how she's doing, & asks what's new & exciting in her life.
Reply With Quote
  #8  
Old 03-20-2010, 01:12 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

What a fantastic day.

It's 2:00pm & without moving a finger I have received 5 new clients.

3 are another customers neighbors
1 is a family friend

AND, I left my business cards at my dry cleaners, now the owner & his family want my service.

Now if I could get my mother to stop calling me, (or not) hahaha!
"MOM, maybe you should keep calling me, because every time you do I get another customer on the other line" Hahaha!!!

This is encouraging me to get my face painted during the first week of service.

The crew & myself are going to have blue circles with a white 'B' painted on our cheeks.



I'll let you know how it goes!
Reply With Quote
  #9  
Old 03-20-2010, 09:14 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,181
Rep Power: 10
Steve has disabled reputation
Default

Quote:
3 are another customers neighbors
1 is a family friend

AND, I left my business cards at my dry cleaners, now the owner & his family want my service.
How do you market to your customer's neighbors?

And a family friend? Isn't it amazing how you can spend all this time handing out flyers all over the place and the new customers come from people you already know or customer referrals!!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 03-22-2010, 12:50 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
How do you market to your customer's neighbors?

And a family friend? Isn't it amazing how you can spend all this time handing out flyers all over the place and the new customers come from people you already know or customer referrals!!
I didn't have to do anything! Haha!

These sweet older ladies just love to call up their friends & tell them about me.

Yeah family friends are pretty great to have around, Give or take.

I'm sure I'll be expected to lower a price here & there, but soon they'll realize I'm not that type of guy. We'll see what happens.

I know this person wants me to trim a small bush for free every now and then. Might take me 5 minutes a month.. Not gonna charge her for that.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Feeling Extremely Angry CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 10 07-08-2009 04:08 PM
Feeling Guilty? tiedeman GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 2 07-02-2007 05:56 PM
Gut Feeling tiedeman General Business Discussions 16 06-01-2006 01:43 PM
Feeling like a Beta Tester mowerjockey Gopher Software Support Archived Question & Answers - Read Only 1 12-31-2004 08:25 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Customer letters
kslawn
Today 06:17 AM
Today 06:17 PM
by kslawn
2 51
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
Today 05:53 PM
by eastsidelandcare
2 124
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
Today 05:49 PM
by eastsidelandcare
2 161
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
Today 05:37 PM
by Just for Cuts
9 199
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 03:55 PM
by stevef1201
75 4,270
Should I ?
googus
Yesterday 04:06 PM
Today 03:48 PM
by googus
3 106
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
Today 12:42 PM
by Steve
3 132
new to me box truck
jrayb39667
03-06-2014 10:20 PM
Today 12:40 PM
by Steve
15 1,309
Need help determining...
Jbss861
07-20-2014 02:33 PM
Today 12:35 PM
by Steve
10 224
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
Today 12:14 PM
by Steve
14 819
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Today 11:55 AM
by Steve
26 1,103
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
Today 11:48 AM
by Steve
4 174
Overspray?
stevef1201
07-21-2014 04:20 PM
Today 11:39 AM
by Steve
3 84
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
Yesterday 01:53 PM
by Steve
6 205
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 607
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 443
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 219
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-21-2014 01:04 PM
by Steve
12 496
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 517
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 112
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 115
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 658
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 969
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 705
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 640
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,482
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 216
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-15-2014 11:42 AM
by Steve
9 319
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,654
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 392
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 323
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 785
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 503
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 508
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,827
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 500
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 177
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 607
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 262
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 741
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,200
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 487
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 348
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 311
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,374
New Canadian Member
coppervalley
07-04-2014 02:15 PM
07-07-2014 01:12 PM
by Steve
1 213
Happy Independance...
stevef1201
07-04-2014 07:05 AM
07-07-2014 01:01 PM
by Steve
2 213
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-07-2014 12:47 PM
by Steve
4 291
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
07-06-2014 01:50 PM
by SGL1
21 5,186
Poulan Pro trimmers
SGL1
06-30-2014 11:16 PM
07-05-2014 09:32 PM
by SGL1
20 493
» Popular Tags
advertisement article marketing bid charge christmas lighting christmas light service courtesy call credit card processing customers decorating ecosymbiosis escrow estimate exmark ferris four wheel drive fundraiser gopherhaul grass gravely gravely 34" zero turn hills holiday holiday decorating holiday lighting honda how much to charge introduction kawasaki lawn lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf removal managing a lawn care business marketing native plants new buisness new mower office management online classifieds outdoor environments podcast push versus ride redmax reo rotating scag scripts search engine optimization season seo snow sprayer starting a business starting a lawn care business steve stihl subcontractor theft toro tractor auger turfgrass consulting walker wright stander rh zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:07 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:07 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy