Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

New Business


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-13-2010, 04:14 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default New Business

To say our year is starting off to a bang is an understatement, we are receiving an average of four inquiries a day and the jobs are not small, I was talking with a new employee on the way home yesterday about this, while our local economy did not experience the harsh down turn that many areas did, there are many local companies in this industry hurting.

Last week I started an ad in a paper that is local to an area we do most of our work in, it's 20 min outside the city, about 30,000 homes, middle to upper class, I highlighted wood cutting and chipping as we had a few severe wind storms over the winter and honestly its a good 6 weeks away from any type of landscaping, spraying etc. This Ad had been really paying off, the other thing that is generating a lot of inquiries is referrals and the website.

I have three, three person crews out chipping, yesterday I was working with a crew doing a job for the owner of a flooring company in our city, fairly new house, the owner is one super nice fellow and has a very large company, he came home at noon with his business partner to see how we were doing and was shocked at the progress. I have a vested interest in establishing a strong rapport as they do a lot of new home flooring which gives me a potential in for new home landscaping.

Anyhow his business partner asked if we worked in the Fall River area, this is on the fringe of my service area and I said if the job is big enough we will bid it, he built a new home last summer and wants roots removed, brush chipped, fill levelled, top soil and sod, he said he had three quotes and the one quote he would have accepted he didn't as he had an uneasy feeling about the company.

Being lunch and only 15 min from our site, I said lets go have a look which we did, he told me what the quotes were and I was a little shocked as it was far higher than what we would bid, I am not sure if they were high because the others had to rent machinery, high overhead to do it or simply had no experience, anyhow I went in between what we would normally bid ($11,000) and his bid ($17,000) and said we would do the job for $14,500, he accepted on the spot.

The other thing and this happens all the time, keep in mind the crews I have now are for the most part new employees and they keep texting me saying how many cards they are giving out, guy across the street wants to talk to you etc. It is critical if you are not on the jobsite to have at least one person that knows everything you can do, they don't have to be an expert, that is our job but at least a good basic knowledge, have cards on the site and have that employee take the prospect contact information and a brief description of what they would like. If I do not have a truck or trailer at the end of the clients driveway we have a large lawn sign stating work being completed by Oakridge Yard Care, Cards available below, I have a card holder on every sign as people out walking or driving by do not always have a pen.

I get constant feedback from new clients they chose us because we responded almost immediately to their inquiry and we always answer their emails, I understand a Blackberry or Iphone is not for everyone, in my case inquiries from the website go to my Blackberry and I respond within the hour, this has won us a tremendous amount of new business and continues to do so.

Sometimes I will even take a picture with the Blackberry and send it to the client at work, they start showing fellow workers and everyone seems surprised a company would take the time to do this, it only takes seconds and yes we pick up business from the customers office doing this.

The key I guess is do things, small and big others are not, always looking for that small added touch. I mentioned before on excavation jobs if the homeowner has small kids and many seem to, I let them take a picture of their child on a piece of gear with me and I give them a John Deere hat or T shirt, in the big picture this costs me next to nothing but you are cementing a relationship with the client and you make that child's day.

I give pens we turn in the workshop with our company name to landscaping clients, I choose highly figured domestic woods, just another outside the box thing we do.

This year is very exciting so far for us, yesterday was an amazing temp day, it was probably 52 which I would guess is a record for us, most of the snow is gone and I doubt we we get another storm. So this weekend all the snow gear comes off and I have 11 bids to do today and tomorrow, we have two crews out working today at sites where the gear already is so I am free to get the other things done.
Attached Images
File Type: jpg MastheadAd.jpg (40.0 KB, 11 views)
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 03-13-2010 at 04:18 AM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-13-2010, 12:26 PM
Gotalgae Gotalgae is offline
Junior Member
 
Join Date: Dec 2009
Posts: 16
Rep Power: 6
Gotalgae is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Congratulations on a great start to the year. I am finding little things make a big difference.
__________________
Nick Wood
info@cleankissimmee.com
www.cleankissimmee.com
Reply With Quote
  #3  
Old 03-13-2010, 10:04 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Quote:
The other thing and this happens all the time, keep in mind the crews I have now are for the most part new employees and they keep texting me saying how many cards they are giving out, guy across the street wants to talk to you etc. It is critical if you are not on the jobsite to have at least one person that knows everything you can do, they don't have to be an expert, that is our job but at least a good basic knowledge, have cards on the site and have that employee take the prospect contact information and a brief description of what they would like. If I do not have a truck or trailer at the end of the clients driveway we have a large lawn sign stating work being completed by Oakridge Yard Care, Cards available below, I have a card holder on every sign as people out walking or driving by do not always have a pen.
Andy, do any of the employees have the ability to give an estimate for a job or no?

Also, what's the best way to keep them motivated to want to hand out business cards?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 03-14-2010, 05:11 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Andy, do any of the employees have the ability to give an estimate for a job or no?

Also, what's the best way to keep them motivated to want to hand out business cards?
Only one employee who was hired to do sales can give estimates and the one thing he can not estimate is drain systems or septic fields, that will come in time. I am not a control freak when it comes to pricing and even I make some mistakes but they generally do not cost that much and if I do make a mistake, I will quite often find something else that needs to be done and ask if they would like a quote, add a little to it to offset. A lot of the jobs we do simply require a lot of experience to quote, mowing, pressure washing, spraying are pretty straight forward, everything else is not.

Motivating employees to hand out cards really depends on the employee, some take off and just do it, others are simply too shy, I am ok with both as not everyone is cut out to be a sales person, these guys know time is money, if they are on a site where we are charging by the hour, it's tough if the owners are around to stop and look at a neighbours yard or answer a lot of questions from someone walking by, I ask them all to take a few min but keep in mind the customer where you are is signing your cheque, be friendly but keep it short, I will meet with them.

I believe both clients and prospects respect this and we have never had a complaint from either, if a prospect threw a fit because the employees or even I said we would come by at lunch, after the end of the day or whatever, it's probably not the kind of client we would want to be working for anyhow. We are fortunate in that if I have to walk from a potential job, it's no big deal, we have more than enough on our plate today and for the next few weeks, by then we will be into spraying then mowing, pressure washing etc.

My issue at the moment seems to be transportantion along with needing more staff, I have the vehicles but I have 6 guys that can't drive a standard, I don't have time to start training and two are under 25 so my insurance will not cover them this year, I have a special ryder for my son to drive however he is in Florida on training, I have no idea what I am going to do Monday as I don't have time to play Taxi. I will figure something out today, may have to just buy a cheap car that is an automatic or something.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 03-14-2010, 09:28 AM
ProCut TM
Guest
 
Posts: n/a
Default

It is great to hear you are off the a great year Andy, keep up the great work
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Irrigation
pboy8634
02-21-2010 12:46 PM
Yesterday 10:05 PM
by biglee
25 8,368
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
Yesterday 09:58 PM
by biglee
37 9,008
More Rain or Less?
Steve
05-20-2015 12:06 PM
Yesterday 01:48 PM
by Matther777
7 128
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 308
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 448
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-21-2015 04:33 PM
by mattthelawnguy
0 39
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 56
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 134
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,706
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 758
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 388,922
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 82
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 175
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,946
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 191
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 125
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 245
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 639
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,448
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 272
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 481
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 612
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 480
What a JERK!
Chilehead
05-06-2015 08:13 AM
05-12-2015 01:14 PM
by Steve
9 553
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,035
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 998
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,023
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 391
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 406
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 326
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 446
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 323
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,886
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,006
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 278
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 321
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,071
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 352
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 390
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 420
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 385
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 799
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 690
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 459
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 562
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 458
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 421
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 584
equipment marketplace?
jrs.landscaping
04-27-2015 04:49 PM
04-27-2015 06:09 PM
by jrs.landscaping
2 394
Buying contracts /...
greenscaper123
04-26-2015 04:46 PM
04-27-2015 05:59 PM
by Steve
2 464
» Popular Tags
ad landscaping aerocore apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell small engine repair square foot steep lawns sulky swzt toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:55 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:55 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy