In this article, David Frank said "he found that customers enjoyed seeing the same workers year in and year out."
Have you found this to be the case?
Do you think this effects customer retention?
Landscaperís secret: cultivating a staff - David J. Frank Landscape Contracting Inc. is now considered one of the largest landscaping firms in the state, with more than 350 employees at its headquarters in Germantown and six branches in the Milwaukee, Madison and Fox Valley areas.
Last year, the company, which falls in the $25 million range for gross sales, saw between 21 and 22 percent growth.
"The first five, six or seven years were pretty tough," he said. "We had a lot of learning experiences."