Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Has the BBB ever sent you a complaint letter?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-24-2006, 12:06 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,067
Rep Power: 10
Steve has disabled reputation
Default

Have you ever had a run in with the Better Business Bureau? Do you feel they offer a good and useful service or no? Are you a member of the BBB? If not why?

This article below talks about a customer's complaint with an LCO who installed sod and then claimed it started to die immediately after installation.

Boulevard of broken dreams: New sod turns into weedy mess - In 2005, she reported Mike's Lawn Care to the Better Business Bureau and found she wasn't alone. Last year, the BBB recorded 11 complaints for services totaling almost $15,000. Ekdahl didn't respond to Goodman's BBB complaint. He has resolved one of 18 complaints in the past three years, according to the BBB.

The BBB has no legal power to force a company to respond to a consumer complaint. The agency sends a letter to the company on the customer's behalf. The company's reputation may be affected by how it responds and how many complaints are lodged against it.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-26-2006, 02:28 PM
tiedeman
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
I have never had a complaint.

I personally feel that the BBB should be reported in my opinion. *Example; *About 5 years ago I signed up for the BBB. *I got to use their logo for marketing, everything. *But then one day I get a phone call and they tell me that I must remove the logo from my website because I did not pay an additional $150 for an internet BBB logo.

Well, I went off on them. *Told them that what they are doing is a rip off and I was never told I could not use the logo for the website and how I would not be renewing my services. *And I didn't. *But even since then, I seriously get like 10-15 calls a month of them calling me up asking me to come back and join them again, and how they will offer my FREE interent logo stuff. *Forget that!!!

The one morning my wife almost went off on one of the sales guys because he called like a 7:15am in the morning, and my business line rings into the office across the hallway from our bedroom. It was a tense moment
Reply With Quote
  #3  
Old 06-27-2006, 07:00 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,067
Rep Power: 10
Steve has disabled reputation
Default

That is very interesting. I didn't know there was an additional fee for having an image online! Wow what a way to get business owners upset.

Have you ever had any customers come out and tell you they wanted to check your company out with the BBB before they began to use your services?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 06-27-2006, 01:08 PM
tiedeman
Guest
 
Posts: n/a
Default

Nope, never had anybody check me through BBB.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Say Hello !!!
Steve
03-19-2007 11:18 AM
Today 01:01 AM
by myrlage
1,256 444,007
A quick Intro
BLE
08-14-2016 05:17 PM
Today 12:53 AM
by myrlage
3 1,280
Any successful one man...
WarriorLandscapingCAN
09-26-2016 06:04 AM
Yesterday 07:16 AM
by Chilehead
2 153
What were your top...
WarriorLandscapingCAN
09-13-2016 05:10 PM
09-26-2016 05:43 PM
by Steve
4 462
Enter to win Free...
arthur712
09-25-2016 11:28 AM
09-26-2016 05:41 PM
by Steve
1 139
I have a new show!
Chilehead
09-19-2016 06:50 PM
09-23-2016 05:45 AM
by Chilehead
7 225
First commercial estimate
WarriorLandscapingCAN
09-19-2016 12:42 PM
09-22-2016 05:42 PM
by acrajchel
7 241
Larger projects - Labor...
WarriorLandscapingCAN
09-18-2016 07:38 AM
09-21-2016 06:51 AM
by Chilehead
5 252
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
09-16-2016 01:50 PM
by DLC123
5 715
Is it too late?
Cpadgett
05-28-2016 09:10 AM
09-16-2016 01:35 PM
by DLC123
15 1,428
Not a newbie just...
lwlawn
09-09-2016 02:32 PM
09-16-2016 01:25 PM
by DLC123
2 601
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
09-16-2016 01:15 PM
by DLC123
6 1,495
Lawn problem
magiccc
09-14-2016 11:37 AM
09-15-2016 06:14 AM
by Chilehead
2 381
What kind of seed do you...
Bradcook21
09-02-2016 02:58 PM
09-12-2016 07:18 AM
by joshp
4 1,017
Commercial Flail Mower...
Chickenthief
09-05-2016 04:46 PM
09-09-2016 04:50 PM
by Steve
7 874
Newbie here
paulgrant
09-07-2016 04:52 PM
09-09-2016 12:01 AM
by paulgrant
2 712
Hello, New Member Here,...
Chickenthief
09-05-2016 06:19 PM
09-08-2016 09:35 PM
by Chickenthief
6 839
Pricing fall cleanups?
WarriorLandscapingCAN
09-06-2016 11:17 AM
09-07-2016 04:06 PM
by Steve
3 808
My Invention
biglee
01-11-2015 06:51 PM
08-31-2016 02:47 PM
by Steve
21 3,373
» Popular Tags
annual apartment become an entrepreneur best mower be your own boss bidding business business education business help business management complex contractor hacks contracts convention converting customer dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care seasonal snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:06 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:06 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy