Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Has the BBB ever sent you a complaint letter?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-24-2006, 12:06 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,509
Rep Power: 10
Steve has disabled reputation
Default

Have you ever had a run in with the Better Business Bureau? Do you feel they offer a good and useful service or no? Are you a member of the BBB? If not why?

This article below talks about a customer's complaint with an LCO who installed sod and then claimed it started to die immediately after installation.

Boulevard of broken dreams: New sod turns into weedy mess - In 2005, she reported Mike's Lawn Care to the Better Business Bureau and found she wasn't alone. Last year, the BBB recorded 11 complaints for services totaling almost $15,000. Ekdahl didn't respond to Goodman's BBB complaint. He has resolved one of 18 complaints in the past three years, according to the BBB.

The BBB has no legal power to force a company to respond to a consumer complaint. The agency sends a letter to the company on the customer's behalf. The company's reputation may be affected by how it responds and how many complaints are lodged against it.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-26-2006, 02:28 PM
tiedeman
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
I have never had a complaint.

I personally feel that the BBB should be reported in my opinion. *Example; *About 5 years ago I signed up for the BBB. *I got to use their logo for marketing, everything. *But then one day I get a phone call and they tell me that I must remove the logo from my website because I did not pay an additional $150 for an internet BBB logo.

Well, I went off on them. *Told them that what they are doing is a rip off and I was never told I could not use the logo for the website and how I would not be renewing my services. *And I didn't. *But even since then, I seriously get like 10-15 calls a month of them calling me up asking me to come back and join them again, and how they will offer my FREE interent logo stuff. *Forget that!!!

The one morning my wife almost went off on one of the sales guys because he called like a 7:15am in the morning, and my business line rings into the office across the hallway from our bedroom. It was a tense moment
Reply With Quote
  #3  
Old 06-27-2006, 07:00 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,509
Rep Power: 10
Steve has disabled reputation
Default

That is very interesting. I didn't know there was an additional fee for having an image online! Wow what a way to get business owners upset.

Have you ever had any customers come out and tell you they wanted to check your company out with the BBB before they began to use your services?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 06-27-2006, 01:08 PM
tiedeman
Guest
 
Posts: n/a
Default

Nope, never had anybody check me through BBB.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I came across this on a...
rootytalbot
Yesterday 11:04 AM
Today 03:34 PM
by jrs.landscaping
5 105
recycler toro 22"
rvezakis
Today 12:10 PM
Today 12:10 PM
by rvezakis
0 25
Help bidding a hedge...
hopolb33
Yesterday 06:09 PM
Today 11:08 AM
by Steve
1 62
Big mowing job
Bradcook21
07-30-2015 03:57 PM
Today 11:06 AM
by Steve
7 172
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-01-2015 11:27 AM
by mattthelawnguy
10 422
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-31-2015 12:29 PM
by Steve
1,227 401,636
Hello Everybody
budspop
07-30-2015 11:42 AM
07-31-2015 12:28 PM
by Steve
1 74
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-31-2015 11:34 AM
by googus
9 613
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 147
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 264
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
07-28-2015 09:09 PM
by Steve
2 243
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 261
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 414
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 236
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 811
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,987
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 405
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,502
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,449
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,522
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 330
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 480
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 347
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 369
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,776
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,710
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,516
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 372
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 319
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 493
» Popular Tags
accounting applying bark blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hardscapes hiring how to husqvarna hydro increase customers invoicing jobs landscape services landscaping landscaping training lawn care lawn care busines plan lawn mowing marketing more customers business mr dave new business ordinance past due patio install per hour charge per hour service plowing pricing quickbooks online roundup scag secrets to landscaping sell the vision seo shreaded small engine repair snow plowing solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:53 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:53 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy