Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

survery cards


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-25-2006, 10:09 AM
wahlturfcare wahlturfcare is offline
Members
 
Join Date: Sep 2005
Posts: 9
Rep Power: 11
wahlturfcare
Default

I was wondering if anyone has a template for sending out survey cards to current customers? I usually ask, but would like for them to write down also.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-26-2006, 03:28 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,925
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Let's put one together.

Here are some questions please add more that you are thinking about.

1. Please rate your lawn on the following three characteristics:
Weed control: Excellent Good Fair Poor

Lawn Thickness: Excellent Good Fair Poor

Lawn Color & Consistency: Excellent Good Fair Poor

2. Has the condition of your lawn improved with our service?

3. How do you rate your technician and/or service staff:

4. Responsiveness of staff?

5. Courtesy of staff?

6. What do you appreciate about our service? Has any member of our staff been especially helpful?

7. Did we do what we said?

8. Accuracy of billings & statements?

9. Overall quality of service?

10. Is there anything about your lawn or our service to you that you are unhappy with? If so please explain.

11. How best can we improve our service for you?

12. How satisfied are you with the quality of the plants and/or materials?

13. How satisfied are you with the overall value of services?

14. How satisfied are you with the timeframe to perform the work?

15. What influenced your decision to choose our landscape company?

16. Would you recommend us to family friends neighbors or colleagues?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-26-2006, 07:15 AM
wahlturfcare wahlturfcare is offline
Members
 
Join Date: Sep 2005
Posts: 9
Rep Power: 11
wahlturfcare
Default

Team Gopher that is exactly what I was looking for. I appreciate it alot.
Reply With Quote
  #4  
Old 06-26-2006, 10:17 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,925
Rep Power: 10
Steve has disabled reputation
Default

Here is a lawn care customer survey in a pdf format.

To view and download the entire file click HERE Make sure you logged into the forum to download all files
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-26-2006, 02:24 PM
tiedeman
Guest
 
Posts: n/a
Default

I used to send out survey cards in past, but it seemed that nobody took it seriously. Lets say out of 100 cards sent out, only 20 were returned, and of those 20, maybe 2 actually surveyed and wrote comments. All of the other ones you could tell just went through the survey marking things just to get it done. They would even mark sevices that they didn't even receive during the year
Reply With Quote
  #6  
Old 06-27-2006, 07:02 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,925
Rep Power: 10
Steve has disabled reputation
Default

How often when you have a problem with a company will you not even tell them but instead just never use them again?

For instance say you go into a restaurant and the service is bad, will you make a complaint or just not go back?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Having an issue with...
Mr. Mow
04-27-2016 03:58 PM
04-28-2016 05:04 AM
by Sprinkler Buddy
2 86
Hello From Virginia
JJand M Lawncare
04-25-2016 01:02 PM
04-27-2016 05:20 PM
by Steve
5 113
Hello from Calgary
Freshcut
04-22-2016 06:10 PM
04-25-2016 05:46 PM
by Freshcut
2 103
knowledge is Key
Greg'slawnandlandscape
04-23-2016 02:23 AM
04-25-2016 02:40 PM
by Steve
2 104
Echo Bed Redefiner...
NPM_LLC
04-12-2016 10:54 AM
04-22-2016 06:15 PM
by Freshcut
4 302
Has anyone done a garden?
Brian3137
03-28-2016 10:42 AM
04-22-2016 04:42 PM
by biglee
13 9,729
What would you charge?
markty
04-18-2016 03:28 PM
04-22-2016 09:01 AM
by chris2500hd
6 261
Replaced Mower Engine
Sprinkler Buddy
04-15-2016 06:21 AM
04-19-2016 11:03 AM
by Sprinkler Buddy
6 244
Hello from Oklahoma
Ron Hall
03-24-2016 06:59 PM
04-16-2016 03:51 AM
by Ron Hall
9 9,451
Laying down some stripes
MATTNAPIER89
04-11-2016 09:55 PM
04-14-2016 11:55 PM
by Steve
3 319
Find out what business...
MATTNAPIER89
04-11-2016 09:58 PM
04-13-2016 12:32 PM
by MATTNAPIER89
2 277
Hello my name is Matt
MATTNAPIER89
04-11-2016 09:46 PM
04-13-2016 12:58 AM
by Steve
1 224
How to drop some...
nickeckes
04-11-2016 01:07 AM
04-12-2016 05:22 PM
by Steve
4 306
Trash Receptacle for a...
tannerduncan
04-12-2016 05:02 PM
04-12-2016 05:19 PM
by Steve
1 204
Small Project Lawn
tannerduncan
03-31-2016 08:21 PM
04-12-2016 05:16 PM
by Steve
7 9,335
Please Help! Bidding...
Dorali
02-15-2016 12:02 PM
04-06-2016 01:08 AM
by Steve
36 13,004
Hello
pbcleff
04-05-2016 07:45 PM
04-06-2016 12:35 AM
by Steve
1 398
Hello
llewelwa
03-18-2016 12:47 AM
04-05-2016 12:14 AM
by Steve
3 9,321
Poop and Scooping
llewelwa
04-01-2016 05:48 PM
04-05-2016 12:08 AM
by Steve
1 9,109
help with sole...
greenbuds
03-24-2016 12:21 PM
04-04-2016 05:33 PM
by WarriorLandscapingCAN
2 9,272
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:31 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:31 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy