Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Customer Visits


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-03-2010, 08:35 AM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 5
mortonslawn is on a distinguished road
Default Customer Visits

I was reading through some of the old posts on here, and I know there are a lot of new people just starting out. I just wanted to throw out a few ideas that I currently do and have done in the past for these people.

First off, every visit I do at each customer's house, after the job is complete, I ALWAYS leave a paper there so they know I was there, and the job was done. I have seen people say that their customers won't pay if they don't think you were there, and there was no proof. When I first started working, I started this because it would let them know what was done, the date, the company logo on the top. Even if I took their trash can back to where they usually keep it (after the trash man came), I would put that on there as well. This way, they know the job was done and they can look at their lawn and the paper and match it up. Even if they don't have weed control, and they have like 2 weeds that were making the bed look ugly, I would just pull them.

Another thing you can do, is go to an office supply store, like Staples, Office Depot, or whatever you have in your neck of the woods, and get some paper with a nice trim around it, like flowers, leaves, grass around the edges. Let your customers know what services are being offered as they come up. For instance, when I get ready to do leaf removal, I'll get some paper with leaves around the edges, and put on there something about leaf removal. Then I also remind them that the referral program is still on (it always is). I can send some expamples if anyone would like to see them. What I do so I don't waste the paper is print it out on a regular piece of paper, and put the leaf paper in front of it. If I can see my text in the middle of the leaf paper when held up to the light, I can print it on the leaf paper. For Spring, I use paper with flowers around the edges. They have many different kinds of paper. Fund raisers, you can get one with balloons and confetti all over it. Pretty cool. It's better than sending your customers a plain piece of paper.

Also, you can get colored paper, and print all your customer's PAID receipts on their favorite colored paper. People really love that I do this, because all the invoices are on white paper, and their paid receipts are colored. This makes it easier to find as well.

Just a few short ideas that aren't too costly that make a difference. Just trying to help!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-03-2010, 09:26 AM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 5
mortonslawn is on a distinguished road
Default Here they are.

Lawn care business tipsLawn Care Business Book
I just uploaded these so people can get an idea of what I mean. These are nice.
Attached Images
File Type: jpg Sample Letter.jpg (809.2 KB, 1478 views)
Attached Files
File Type: doc Customer Sheets.doc (24.5 KB, 2659 views)
Reply With Quote
  #3  
Old 02-03-2010, 10:33 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

Very interesting and thank you.

When you drop this job complete letter off, do you leave it in the mailbox? Stick it in the door? Or what is best?

Also if you are promoting a special that day, do you fold the two together and stick them in the door? What is the best way to handle this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 02-03-2010, 10:39 AM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 5
mortonslawn is on a distinguished road
Default

Quote:
When you drop this job complete letter off, do you leave it in the mailbox? Stick it in the door? Or what is best?
The best thing to do is ask the customer. Just let them know that you're dropping off the paper each visit. Some customers will let you put it in their mailbox, as others would rather you put it in their door.

Quote:
Also if you are promoting a special that day, do you fold the two together and stick them in the door? What is the best way to handle this?
My specials usually are for a whole month. What I do is put it on my pretty paper, and mail it to them with one of their invoices or receipts. If they don't have any invoices or receipts, I just mail it alone.
Reply With Quote
  #5  
Old 02-03-2010, 10:45 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

Quote:
My specials usually are for a whole month. What I do is put it on my pretty paper, and mail it to them with one of their invoices or receipts. If they don't have any invoices or receipts, I just mail it alone.
This brings up another interesting point.

A while back we had a discussion on here about sending marketing material along with an invoice and one member was saying that it's a bad idea. The view was, when a person is writing out a check for services, they usually aren't in a mood to give you even more money.

What's your opinion on this? Does it matter or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 02-03-2010, 10:58 AM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 5
mortonslawn is on a distinguished road
Default

It depends really on your work and your customer. If the customer really likes what you do for them, then they'll want more service from you. Like I said before, one of my customers asked me where I was before so he didn't have to do all that hard work. I think it's okay. It lets them know what you're doing in the next month/season. Maybe they won't need the service, but someone they know may, and they might give it to another person, and there's your next referral/customer. If they really like your work, they'll refer you. That's my opinion.
Reply With Quote
  #7  
Old 02-03-2010, 11:25 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

That's great insight.

I was wondering, do you think a custom printed post-it note would be worthwhile to use that could act as a receipt of sorts that you were there? Maybe you could have a few checkboxes on it and a memo area. Then you could just stick it to the front door or window?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 02-03-2010, 12:51 PM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 5
mortonslawn is on a distinguished road
Default

I don't know about post-its. Sometimes they don't stick, and I'd be worried that they would come off or blow away, and then the customer won't get it.
Reply With Quote
  #9  
Old 02-03-2010, 02:58 PM
Bob E Bob E is offline
Junior Member
 
Join Date: Feb 2010
Location: Central New Jersey
Posts: 16
Rep Power: 5
Bob E is on a distinguished road
Post

Hi, guys.

We used pre-printed post-it notes when we did fertilizer applications for 1000+ retirement home communities and it saved alot of time filling out blank forms (2-3 hrs per day). We never had much problem with them not sticking. Very convenient.
Reply With Quote
  #10  
Old 02-04-2010, 12:02 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

Hi Bob,

Where would you stick them? What information did you include on them?

Do you have a picture of what they look like?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
new customer Wendicp Gopher Software Support Archived Question & Answers - Read Only 0 08-29-2007 05:40 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 09:18 PM
More Customer gman Show Off - Picture Post - Photo Gallery 3 07-31-2006 09:23 PM
2 PO # same customer Gopher Software Support Archived Question & Answers - Read Only 1 03-28-2005 06:32 PM
Customer F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 11:34 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
This sucks...
Matther777
09-18-2014 05:56 PM
Today 11:56 AM
by achri12
15 3,082
leaf removal
Double J LLC
10-03-2014 05:24 PM
Today 11:08 AM
by achri12
20 2,300
New website
Chilehead
11-20-2014 04:39 PM
Today 10:53 AM
by Just for Cuts
8 166
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
Yesterday 10:49 PM
by Just for Cuts
16 476
Pics for website
tbtigers03
11-21-2014 05:40 PM
Yesterday 10:01 PM
by Just for Cuts
3 99
Peco Bagger
AGPS
11-18-2014 02:20 PM
Yesterday 05:56 PM
by AGPS
9 268
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Yesterday 02:42 PM
by stevef1201
22 6,089
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
11-21-2014 09:48 PM
by ExtremeLawncareServices
174 13,947
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-21-2014 09:38 PM
by TRV
6 1,250
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-21-2014 09:33 PM
by TRV
3 137
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
11-21-2014 08:02 PM
by stevef1201
4 301
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-21-2014 07:05 PM
by acrajchel
13 359
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 91
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
11-21-2014 06:32 PM
by Steve
7 196
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-21-2014 06:07 PM
by acrajchel
15 455
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 912
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 466
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,829
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,425
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,173
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 737
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 506
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 448
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 307
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,341
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 232
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 498
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,579
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,685
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,795
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,654
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 406
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 605
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 304
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 360
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,305
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 584
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 496
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 327
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 288
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 304
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 537
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 348
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 402
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 439
hello, new to this site
tonyorwig
10-31-2014 10:49 PM
11-04-2014 02:24 PM
by tonyorwig
3 634
Aloha from Hawaii.
Gary R
11-02-2014 12:44 AM
11-03-2014 03:02 PM
by Steve
1 540
Pavers
crieg122
10-28-2014 03:49 PM
10-31-2014 01:49 PM
by Steve
6 852
Hi Steve From West...
Mr. Mow
10-21-2014 02:59 PM
10-31-2014 12:56 PM
by Steve
5 1,169
Got my first lawn job...
SGL1
06-11-2014 10:19 PM
10-31-2014 10:53 AM
by Max Wagner
30 3,279
» Popular Tags
2wd 4wd apartment complex bark billy goat brushcutter charge christmas collections edging employee problems equipment rental exmark ferris first truck foreman georgia gopherhaul gravely hills holiday how much to charge husqvarna hydraulic jobs kawasaki labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting lighting brass outdoor lights managing a lawn care business marketing mowing mr dave mulch mulch price new business ordinance past due podcast push versus ride redmax savannah scag v-ride seo shreaded small engine repair starting a business starting a lawn care business start up lawn care business sulky toro tractor auger trailer trimmer rack truck new used landscape walk behind walker won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:00 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:00 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy