Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Culling Customers


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-14-2006, 09:52 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,495
Rep Power: 10
Steve has disabled reputation
Default

Troy's post got me thinking and I did a little research on the topic of culling customers.

I think a lot in this article answers our questions of when it is best to cull clients. The article advises it's not a practice you want to do when you are getting started.

Check out this article. Also if you get a chance, visit the link, there is a half hour mp3 file discussing the issue.

Client Culling - Selecting The Best Clients For Your Business - Client culling is a process a business goes through to isolate the right type of clients. Culling the resource intensive clients and actively seeking the “best fit” ideal clients that benefit from what the business offers without causing friction to the business systems, is what client culling is all about. During the early start-up phase when cashflow is tight business owners are willing to take on any work no matter if the job requirements don’t quite match what the business is focused on or working towards. This results in poor resource utilization and inefficient work practices that often coincide with underdeveloped systems. In a lot of ways this is part of a teething process as the business “grows up”.

As cashflow stabilizes and systems are developed business owners gain clarity regarding exactly what their business should present to the marketplace and what type of clients should be sought. With a better understanding of the ideal client and service or product positioning it becomes easier for business owners to spot a “bad client”, one that will consume more resources than the output will justify.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-17-2006, 01:43 AM
tiedeman
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
Well, I am actually going to start doing it for new customers. It will basically be an application for new lawn maintenance customers. These are some of the requirements I am thinking about doing:

1. Their house can not be for sale
2. They must either water their lawn, or have a sprinkler system
3. They must or I must maintain their landscape (shrubs & beds) for the entire property looks great. It reflects on my imagine when an entire property does not look great.
4. All new customers must pay their bills on time for the first three months. After that I may let them slide a bit.
5. The lawn has to be located in a certain city
6. The lawn has to be a certain size (like 5,000 to 15,000)
7. There can not be junk, repeated toys, or pet waste in the lawn


These are just some things that I have been thinking about.
Reply With Quote
  #3  
Old 06-17-2006, 07:02 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,495
Rep Power: 10
Steve has disabled reputation
Default

Good ideas so far!

What about pets? Is that an issue at all?

Also, is there a way do you feel of letting the customer know they need to pay their invoices on time especially in the first three months, without coming across as too pushy?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 06-17-2006, 08:26 PM
tiedeman
Guest
 
Posts: n/a
Default

I would say probably 99% of the time when I meet a new customer I always tell them, that invoices are due 21 days after they are mailed. I inform them of the due date, and how all services will be stopped if not paid in full. I also mention to them that I accept credit card payments.

Sure, I admit that I do not tell new customers, "If you don't pay your bill on time for the first month, then you are dropped." I would think that they would have the common courtesy to try to build trust with a new company in the first few months
Reply With Quote
  #5  
Old 06-17-2006, 10:01 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,495
Rep Power: 10
Steve has disabled reputation
Default

I am glad to see you let the new customers know. I hope this helps out other lcos when they are trying to figure out how to handle this for themselves as well.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
Today 12:40 PM
by rootytalbot
6 177
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
Yesterday 06:40 PM
by GreenWorx
17 571
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
Yesterday 06:38 PM
by mattthelawnguy
5 136
how to make customers...
Bradcook21
05-27-2015 05:04 PM
Yesterday 06:08 PM
by GreenWorx
15 2,740
Assessing the Market
NJDB60
Yesterday 03:25 PM
Yesterday 06:00 PM
by GreenWorx
1 56
NewVenture
NJDB60
Yesterday 03:38 PM
Yesterday 03:38 PM
by NJDB60
0 43
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
Yesterday 11:28 AM
by Steve
11 206
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
Yesterday 11:27 AM
by googus
8 405
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Yesterday 11:22 AM
by Steve
94 10,214
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,233
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,297
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 153
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 254
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 172
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 181
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,565
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,507
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,312
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 200
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 144
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 312
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,319
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 241
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 2,085
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 212
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,920
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 2,089
» Popular Tags
accounting ad landscaping advertising aerocore apartment bid apartment lawn care estimate applying billy goat brushcutter blowout bob villa bush contract help curb appeal services deliquentaccounts demonstration design edging equipment dealer financials flyers foreman free advertising google growing a lawn care business hardscapes hiring how to husqvarna hydro increase customers invoicing jobs landscape landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mulch new business ordinance past due patio install per hour charge per hour service pricing profit on employee quickbooks quickbooks online scag sell the vision seo shell shreaded snow plowing solo square foot swzt tree pics up sell employee web design website website design wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:07 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:07 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy