Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Culling Customers


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-14-2006, 09:52 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,067
Rep Power: 10
Steve has disabled reputation
Default

Troy's post got me thinking and I did a little research on the topic of culling customers.

I think a lot in this article answers our questions of when it is best to cull clients. The article advises it's not a practice you want to do when you are getting started.

Check out this article. Also if you get a chance, visit the link, there is a half hour mp3 file discussing the issue.

Client Culling - Selecting The Best Clients For Your Business - Client culling is a process a business goes through to isolate the right type of clients. Culling the resource intensive clients and actively seeking the “best fit” ideal clients that benefit from what the business offers without causing friction to the business systems, is what client culling is all about. During the early start-up phase when cashflow is tight business owners are willing to take on any work no matter if the job requirements don’t quite match what the business is focused on or working towards. This results in poor resource utilization and inefficient work practices that often coincide with underdeveloped systems. In a lot of ways this is part of a teething process as the business “grows up”.

As cashflow stabilizes and systems are developed business owners gain clarity regarding exactly what their business should present to the marketplace and what type of clients should be sought. With a better understanding of the ideal client and service or product positioning it becomes easier for business owners to spot a “bad client”, one that will consume more resources than the output will justify.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-17-2006, 01:43 AM
tiedeman
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
Well, I am actually going to start doing it for new customers. It will basically be an application for new lawn maintenance customers. These are some of the requirements I am thinking about doing:

1. Their house can not be for sale
2. They must either water their lawn, or have a sprinkler system
3. They must or I must maintain their landscape (shrubs & beds) for the entire property looks great. It reflects on my imagine when an entire property does not look great.
4. All new customers must pay their bills on time for the first three months. After that I may let them slide a bit.
5. The lawn has to be located in a certain city
6. The lawn has to be a certain size (like 5,000 to 15,000)
7. There can not be junk, repeated toys, or pet waste in the lawn


These are just some things that I have been thinking about.
Reply With Quote
  #3  
Old 06-17-2006, 07:02 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,067
Rep Power: 10
Steve has disabled reputation
Default

Good ideas so far!

What about pets? Is that an issue at all?

Also, is there a way do you feel of letting the customer know they need to pay their invoices on time especially in the first three months, without coming across as too pushy?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 06-17-2006, 08:26 PM
tiedeman
Guest
 
Posts: n/a
Default

I would say probably 99% of the time when I meet a new customer I always tell them, that invoices are due 21 days after they are mailed. I inform them of the due date, and how all services will be stopped if not paid in full. I also mention to them that I accept credit card payments.

Sure, I admit that I do not tell new customers, "If you don't pay your bill on time for the first month, then you are dropped." I would think that they would have the common courtesy to try to build trust with a new company in the first few months
Reply With Quote
  #5  
Old 06-17-2006, 10:01 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,067
Rep Power: 10
Steve has disabled reputation
Default

I am glad to see you let the new customers know. I hope this helps out other lcos when they are trying to figure out how to handle this for themselves as well.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
What were your top...
WarriorLandscapingCAN
09-13-2016 05:10 PM
Today 11:49 AM
by AKDave
6 522
Define Successful
Fireman Gus
05-10-2012 05:12 PM
Today 11:39 AM
by AKDave
12 5,514
Any successful one man...
WarriorLandscapingCAN
09-26-2016 06:04 AM
Today 11:22 AM
by AKDave
5 218
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 01:01 AM
by myrlage
1,256 444,092
A quick Intro
BLE
08-14-2016 05:17 PM
Yesterday 12:53 AM
by myrlage
3 1,288
Enter to win Free...
arthur712
09-25-2016 11:28 AM
09-26-2016 05:41 PM
by Steve
1 185
I have a new show!
Chilehead
09-19-2016 06:50 PM
09-23-2016 05:45 AM
by Chilehead
7 270
First commercial estimate
WarriorLandscapingCAN
09-19-2016 12:42 PM
09-22-2016 05:42 PM
by acrajchel
7 281
Larger projects - Labor...
WarriorLandscapingCAN
09-18-2016 07:38 AM
09-21-2016 06:51 AM
by Chilehead
5 291
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
09-16-2016 01:50 PM
by DLC123
5 764
Is it too late?
Cpadgett
05-28-2016 09:10 AM
09-16-2016 01:35 PM
by DLC123
15 1,470
Not a newbie just...
lwlawn
09-09-2016 02:32 PM
09-16-2016 01:25 PM
by DLC123
2 637
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
09-16-2016 01:15 PM
by DLC123
6 1,540
Lawn problem
magiccc
09-14-2016 11:37 AM
09-15-2016 06:14 AM
by Chilehead
2 423
What kind of seed do you...
Bradcook21
09-02-2016 02:58 PM
09-12-2016 07:18 AM
by joshp
4 1,062
Commercial Flail Mower...
Chickenthief
09-05-2016 04:46 PM
09-09-2016 04:50 PM
by Steve
7 913
Newbie here
paulgrant
09-07-2016 04:52 PM
09-09-2016 12:01 AM
by paulgrant
2 754
Hello, New Member Here,...
Chickenthief
09-05-2016 06:19 PM
09-08-2016 09:35 PM
by Chickenthief
6 880
Pricing fall cleanups?
WarriorLandscapingCAN
09-06-2016 11:17 AM
09-07-2016 04:06 PM
by Steve
3 847
» Popular Tags
annual apartment become an entrepreneur best mower be your own boss bidding business business education business help business management complex contractor hacks contracts convention converting customer dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care seasonal snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:12 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:12 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy