Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

New to Forum


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-28-2010, 09:34 AM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 6
aztecrental is on a distinguished road
Default New to Forum

Hello all,

First want to thank Steve for starting this forum, it seems like it is very helpful to all landscapers.

Why did we join? We wanted help Steve inform, educate and share some of our experience in the equipment industry. Aztec Rental is a equipment rental and retail company in Houston, Tx that has been in business since 1966.

Brands we carry: Ferris, Snapper, Cub Cadet, Stihl & Echo

We are looking forward LEARNING & hopefully helping a little along the way!
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-28-2010, 11:16 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,001
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Welcome to our forum!

I have seen your site through the twitter page!

I think it's really neat the operation you got going on there. What got you to start this initially? I bet there is a fascinating story behind it all.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 01-28-2010, 12:31 PM
SuperiorPower
Guest
 
Posts: n/a
Default

Welcome to the Forum!
Reply With Quote
  #4  
Old 01-28-2010, 06:43 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 6
aztecrental is on a distinguished road
Default Thanks for the welcome!

We are new to the forum world...so have a quick question. Can i have a email sent to me when there is a reply to a post that we have made?

Not sure if you were asking how we got to the forum or how Aztec was started so i will answer both. haha

Got to this forum through your twitter page, and i think you have got a nice thing going! You seem to have a good following and are helping alot of businesses.

Aztec Rental is a family owned and operated business that opened its doors in 1966. Started out as a small mom&pop store, and grew from there. Now we are one of the largest/complete independently run rental stores. Then came the new equipment sales. We were approached by many manufactures to sell there lines and chose the ones of best quality, and the ones that we would want to own. That is how Aztec was built! Customer Service, quality equipment, helping our customers with the right and best products...oh and customer service! Now we are even dealers for Purina Mills Feed and All Seasons Feeders.

I hope that wasnt to long...tried to make it as short as possible. But i could go on forever about the changes we have made.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #5  
Old 01-28-2010, 07:37 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,001
Rep Power: 10
Steve has disabled reputation
Default

You can subscribe to threads to get email notification of responses. I think the setting is in your user control panel.

http://www.gopherforum.com/usercp.php

You'd think I'd know more on how to do this LOL. If anyone else remembers how to set this up, let us know.


WoW! Starting back in 1966! It's amazing to me how some businesses are able to grow slowly over time while others are around for a short time and then flame out.

Do you think there are any business lessons you learned from your experience that would help others grow over time like that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-29-2010, 12:38 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 6
aztecrental is on a distinguished road
Default 2 quick ones that might help.

These might be common sense, but worth the reminder.

#1 - Customer Service, Customer Service and Customer Service! This can not be stressed enough or over done. We strive on customer service and believe in it beyond the point of purchase. Basically, dont try and make a quick buck. DO what is right for your customer not what makes you the most money. When customers come to us for rental equipment we find out what they are doing and get the right equipment for the job not one that can do the job and "rents" for more. Equipment sales, same thing. We suggest/sell the mower that is right for your application. We dont "push" a bigger mower on someone if they dont need it just to make more money on that sale. You NEVER want to put a bad taste of your company in a customers mouth.

#2 - For entrepreneurs and business owners (espically start ups or new ones) to grow you have to put money back into the company. So if you are having a great year, dont give yourself a huge raise or bonus and deplete that money. Put it back into the business for equipment, sales, advertising, etc. Whatever you think will get you more business, jobs, and INCOME. Then down the line you can start giving yourself the raises and bonuses.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #7  
Old 01-29-2010, 10:40 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,001
Rep Power: 10
Steve has disabled reputation
Default

Quote:
#1 - Customer Service, Customer Service and Customer Service! This can not be stressed enough or over done. We strive on customer service and believe in it beyond the point of purchase. Basically, dont try and make a quick buck. DO what is right for your customer not what makes you the most money. When customers come to us for rental equipment we find out what they are doing and get the right equipment for the job not one that can do the job and "rents" for more. Equipment sales, same thing. We suggest/sell the mower that is right for your application. We dont "push" a bigger mower on someone if they dont need it just to make more money on that sale. You NEVER want to put a bad taste of your company in a customers mouth.
I think many new businesses start up having the thought they are going to focus on the customer. They figure, that is how they will shine. But I think what tends to happen is they get worn down and grinded down over time and kinda let this float away.

The customers start becoming a pain. The complaints pile up and you just kinda get this mentality it's you vs. them.

How do you feel is the best way to combat this? How best can one keep they customer service quality high and not lose it's luster? How can a business owner keep it fresh so they don't get bored and lose interest in it?

Quote:
#2 - For entrepreneurs and business owners (espically start ups or new ones) to grow you have to put money back into the company. So if you are having a great year, dont give yourself a huge raise or bonus and deplete that money. Put it back into the business for equipment, sales, advertising, etc. Whatever you think will get you more business, jobs, and INCOME. Then down the line you can start giving yourself the raises and bonuses.
Do you think there is an ideal % that should be spent on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 01-30-2010, 02:21 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 6
aztecrental is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I think many new businesses start up having the thought they are going to focus on the customer. They figure, that is how they will shine. But I think what tends to happen is they get worn down and grinded down over time and kinda let this float away.

The customers start becoming a pain. The complaints pile up and you just kinda get this mentality it's you vs. them.

How do you feel is the best way to combat this? How best can one keep they customer service quality high and not lose it's luster? How can a business owner keep it fresh so they don't get bored and lose interest in it??
You should NEVER develop this mentality. If a customer is willing to hire you (give you money) that is how you grow! If you start going down that path it will snowball in a hurry and you dont want that! In the landscape business it so saturated that i think you get a lot of business by word of mouth. So lets say you have multiple clients on one block. If there is compliants and you lose interest in customer service, i am sure neighbors will talk and boom..you lose a street not 1 customer!

If there are complaints the first thing you should do is put yourself in there shoes and ask honestly if they are valid compliants or if they are trying to get over on you. If they are valid then you make it "right" for the customer, and then FIX the problem in your business. If you think they are trying to get over on you or there is nothing you can do to satisify the customer, then you just have to let them go. Suggest another company and thank them for the business they gave you and move on. Its not worth the your time and money. But always end it on the best terms possible.

Quote:
Do you think there is an ideal % that should be spent on this
no way to put a % on it. You have to asses your own business as there will be different factors & needs for each company and put it in what you think you need and get you more business.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #9  
Old 01-30-2010, 10:36 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,001
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If there are complaints the first thing you should do is put yourself in there shoes and ask honestly if they are valid compliants or if they are trying to get over on you. If they are valid then you make it "right" for the customer, and then FIX the problem in your business. If you think they are trying to get over on you or there is nothing you can do to satisify the customer, then you just have to let them go. Suggest another company and thank them for the business they gave you and move on. Its not worth the your time and money. But always end it on the best terms possible.
This makes me think of how different business will go to different length in order to make their customers happy.

When you look at Walmart, you see a company where you can go buy something, take it home, open it up and for what ever reason if you don't like it, you can take it back for a refund with 90 days is it?

Do you think this effects a customer's confidence in shopping there?

When you reflect on your experiences working at your store, I am sure there are always some customers trying to get away with something, but is it ever better to have a return policy like Walmart's or would that break the bank of most small businesses?

It seems to me, even if a customer is trying to get away with something and you stop them, they will still probably go out there and bad mouth you.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-31-2010, 10:47 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 6
aztecrental is on a distinguished road
Default

Oh yeah. You can't stop them all or have a perfect record. I am just speaking in general what you want to try and do. You will have some you will never make happy no matter what you do. Those you can not waste your time and money on.

Small businesses like ours can not adapt the "walmart" strategy either. You point is right on, we couldn't make it that way. I am only saying make it "right" for the customer if your company was in the wrong.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Hello All.. New to the Forum rsmorris Introduce Yourself 6 09-19-2008 09:53 AM
new to forum fire1man Introduce Yourself 1 02-19-2007 04:25 PM
New to the forum ! Dogwood Introduce Yourself 5 01-22-2007 02:00 PM
New to Forum KimKriel Introduce Yourself 5 01-15-2007 11:57 PM
New to The Forum Chadman Introduce Yourself 4 01-03-2007 02:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Jesse with Curb Appeal...
CurbAppeal1
Today 01:44 PM
Today 06:48 PM
by CurbAppeal1
12 62
New guy from Columbia, SC
holymoly
Today 05:27 PM
Today 06:10 PM
by Steve
1 5
Diesel conversion?
Just for Cuts
Yesterday 10:59 AM
Today 06:08 PM
by Just for Cuts
4 85
Kawasaki Control Assembly
rsanchez1203
Today 04:21 PM
Today 06:05 PM
by Just for Cuts
6 48
stubbon people
Bradcook21
02-16-2015 04:25 PM
Today 05:56 PM
by Steve
45 1,412
What's include in a bid?
ppl
Yesterday 01:19 PM
Today 05:53 PM
by Steve
9 173
New Website
brian'slawncare
03-01-2015 06:35 PM
Today 05:48 PM
by Steve
8 139
How do YOU charge your...
Hard-Body lawn & garden
Yesterday 09:28 PM
Today 05:44 PM
by Steve
1 45
New Lawn Care Business
S&Z Lawncare
Yesterday 04:13 PM
Today 05:39 PM
by Steve
3 92
Opinions on truck wrap
Truro
02-28-2015 04:21 PM
Today 05:36 PM
by Steve
9 220
My Newborn son
avetslawncare
02-27-2015 01:07 PM
Today 05:23 PM
by joshlawncare
7 148
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Today 02:50 PM
by ExtremeLawncareServices
14 2,028
rock salt
Bradcook21
02-24-2015 11:17 AM
Today 01:26 PM
by jrs.landscaping
30 627
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
Today 10:38 AM
by brian'slawncare
9 794
pros and cons on...
Wolf4dk
Yesterday 12:26 AM
Yesterday 10:14 PM
by ExtremeLawncareServices
6 127
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
Yesterday 08:32 PM
by Bradcook21
7 267
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
Yesterday 04:57 PM
by Steve
5 363
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
Yesterday 04:45 PM
by Steve
5 654
Online Estimator
acrajchel
03-01-2015 05:58 PM
Yesterday 03:50 PM
by Steve
3 104
How to obtain more...
winkie61
02-17-2015 08:31 AM
Yesterday 11:05 AM
by nwgirl
4 589
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
Yesterday 10:44 AM
by ExtremeLawncareServices
16 664
How to sell annual...
GroPro
02-17-2015 12:31 PM
03-01-2015 01:46 PM
by Chilehead
8 619
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,857
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,790
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 541
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 143
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 135
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 158
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 494
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,827
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 268
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 257
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,881
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 708
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 681
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 302
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 302
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 254
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 278
need help with SCAG...
apmAkron
02-23-2015 09:14 AM
02-23-2015 01:57 PM
by apmAkron
3 280
which degrees would be...
BLAZIER-1991
02-20-2015 04:46 PM
02-23-2015 01:47 PM
by Steve
9 449
Trouble logging in
avetslawncare
02-21-2015 02:06 PM
02-23-2015 01:44 PM
by Steve
1 658
John Deere Quik Track...
acrajchel
02-20-2015 03:12 PM
02-23-2015 01:40 PM
by Steve
1 316
Trimming and...
joshlawncare
02-15-2015 02:04 PM
02-22-2015 09:48 PM
by SGL1
5 652
where can i post this
zippy-phil
02-17-2015 07:58 PM
02-20-2015 02:02 PM
by Steve
7 530
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
02-19-2015 04:43 PM
by ExtremeLawncareServices
29 2,705
Thumbs up or down?
lawnman1959
02-18-2015 11:40 AM
02-19-2015 01:22 PM
by Chilehead
3 449
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
02-19-2015 12:34 PM
by Steve
11 5,249
Say Hello !!!
Steve
03-19-2007 12:18 PM
02-19-2015 12:31 PM
by Steve
1,215 372,302
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
02-19-2015 12:23 PM
by Steve
16 1,505
» Popular Tags
2wd 4x4 ad landscaping aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter bush contract help curb appeal services deliquentaccounts design ditches door hangers employee problems estimate facebook foreman four wheel drive google gopherhaul gravely growing a lawn care business how to jobs john deere quik trac landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing marketing secrets mulch new mower per hour service podcast pricing pto secrets to landscaping seo shell snow plowing sq ft starting a lawn care business steep lawns theft toro toro grand stand tractor auger trailer trailer mate pro up sell employee web design website website design winterization wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:50 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:50 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy