Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

New to Forum


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-28-2010, 08:34 AM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default New to Forum

Hello all,

First want to thank Steve for starting this forum, it seems like it is very helpful to all landscapers.

Why did we join? We wanted help Steve inform, educate and share some of our experience in the equipment industry. Aztec Rental is a equipment rental and retail company in Houston, Tx that has been in business since 1966.

Brands we carry: Ferris, Snapper, Cub Cadet, Stihl & Echo

We are looking forward LEARNING & hopefully helping a little along the way!
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-28-2010, 10:16 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Welcome to our forum!

I have seen your site through the twitter page!

I think it's really neat the operation you got going on there. What got you to start this initially? I bet there is a fascinating story behind it all.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 01-28-2010, 11:31 AM
SuperiorPower
Guest
 
Posts: n/a
Default

Welcome to the Forum!
Reply With Quote
  #4  
Old 01-28-2010, 05:43 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default Thanks for the welcome!

We are new to the forum world...so have a quick question. Can i have a email sent to me when there is a reply to a post that we have made?

Not sure if you were asking how we got to the forum or how Aztec was started so i will answer both. haha

Got to this forum through your twitter page, and i think you have got a nice thing going! You seem to have a good following and are helping alot of businesses.

Aztec Rental is a family owned and operated business that opened its doors in 1966. Started out as a small mom&pop store, and grew from there. Now we are one of the largest/complete independently run rental stores. Then came the new equipment sales. We were approached by many manufactures to sell there lines and chose the ones of best quality, and the ones that we would want to own. That is how Aztec was built! Customer Service, quality equipment, helping our customers with the right and best products...oh and customer service! Now we are even dealers for Purina Mills Feed and All Seasons Feeders.

I hope that wasnt to long...tried to make it as short as possible. But i could go on forever about the changes we have made.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #5  
Old 01-28-2010, 06:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

You can subscribe to threads to get email notification of responses. I think the setting is in your user control panel.

http://www.gopherforum.com/usercp.php

You'd think I'd know more on how to do this LOL. If anyone else remembers how to set this up, let us know.


WoW! Starting back in 1966! It's amazing to me how some businesses are able to grow slowly over time while others are around for a short time and then flame out.

Do you think there are any business lessons you learned from your experience that would help others grow over time like that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-29-2010, 11:38 AM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default 2 quick ones that might help.

These might be common sense, but worth the reminder.

#1 - Customer Service, Customer Service and Customer Service! This can not be stressed enough or over done. We strive on customer service and believe in it beyond the point of purchase. Basically, dont try and make a quick buck. DO what is right for your customer not what makes you the most money. When customers come to us for rental equipment we find out what they are doing and get the right equipment for the job not one that can do the job and "rents" for more. Equipment sales, same thing. We suggest/sell the mower that is right for your application. We dont "push" a bigger mower on someone if they dont need it just to make more money on that sale. You NEVER want to put a bad taste of your company in a customers mouth.

#2 - For entrepreneurs and business owners (espically start ups or new ones) to grow you have to put money back into the company. So if you are having a great year, dont give yourself a huge raise or bonus and deplete that money. Put it back into the business for equipment, sales, advertising, etc. Whatever you think will get you more business, jobs, and INCOME. Then down the line you can start giving yourself the raises and bonuses.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #7  
Old 01-29-2010, 09:40 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Quote:
#1 - Customer Service, Customer Service and Customer Service! This can not be stressed enough or over done. We strive on customer service and believe in it beyond the point of purchase. Basically, dont try and make a quick buck. DO what is right for your customer not what makes you the most money. When customers come to us for rental equipment we find out what they are doing and get the right equipment for the job not one that can do the job and "rents" for more. Equipment sales, same thing. We suggest/sell the mower that is right for your application. We dont "push" a bigger mower on someone if they dont need it just to make more money on that sale. You NEVER want to put a bad taste of your company in a customers mouth.
I think many new businesses start up having the thought they are going to focus on the customer. They figure, that is how they will shine. But I think what tends to happen is they get worn down and grinded down over time and kinda let this float away.

The customers start becoming a pain. The complaints pile up and you just kinda get this mentality it's you vs. them.

How do you feel is the best way to combat this? How best can one keep they customer service quality high and not lose it's luster? How can a business owner keep it fresh so they don't get bored and lose interest in it?

Quote:
#2 - For entrepreneurs and business owners (espically start ups or new ones) to grow you have to put money back into the company. So if you are having a great year, dont give yourself a huge raise or bonus and deplete that money. Put it back into the business for equipment, sales, advertising, etc. Whatever you think will get you more business, jobs, and INCOME. Then down the line you can start giving yourself the raises and bonuses.
Do you think there is an ideal % that should be spent on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 01-30-2010, 01:21 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I think many new businesses start up having the thought they are going to focus on the customer. They figure, that is how they will shine. But I think what tends to happen is they get worn down and grinded down over time and kinda let this float away.

The customers start becoming a pain. The complaints pile up and you just kinda get this mentality it's you vs. them.

How do you feel is the best way to combat this? How best can one keep they customer service quality high and not lose it's luster? How can a business owner keep it fresh so they don't get bored and lose interest in it??
You should NEVER develop this mentality. If a customer is willing to hire you (give you money) that is how you grow! If you start going down that path it will snowball in a hurry and you dont want that! In the landscape business it so saturated that i think you get a lot of business by word of mouth. So lets say you have multiple clients on one block. If there is compliants and you lose interest in customer service, i am sure neighbors will talk and boom..you lose a street not 1 customer!

If there are complaints the first thing you should do is put yourself in there shoes and ask honestly if they are valid compliants or if they are trying to get over on you. If they are valid then you make it "right" for the customer, and then FIX the problem in your business. If you think they are trying to get over on you or there is nothing you can do to satisify the customer, then you just have to let them go. Suggest another company and thank them for the business they gave you and move on. Its not worth the your time and money. But always end it on the best terms possible.

Quote:
Do you think there is an ideal % that should be spent on this
no way to put a % on it. You have to asses your own business as there will be different factors & needs for each company and put it in what you think you need and get you more business.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #9  
Old 01-30-2010, 09:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If there are complaints the first thing you should do is put yourself in there shoes and ask honestly if they are valid compliants or if they are trying to get over on you. If they are valid then you make it "right" for the customer, and then FIX the problem in your business. If you think they are trying to get over on you or there is nothing you can do to satisify the customer, then you just have to let them go. Suggest another company and thank them for the business they gave you and move on. Its not worth the your time and money. But always end it on the best terms possible.
This makes me think of how different business will go to different length in order to make their customers happy.

When you look at Walmart, you see a company where you can go buy something, take it home, open it up and for what ever reason if you don't like it, you can take it back for a refund with 90 days is it?

Do you think this effects a customer's confidence in shopping there?

When you reflect on your experiences working at your store, I am sure there are always some customers trying to get away with something, but is it ever better to have a return policy like Walmart's or would that break the bank of most small businesses?

It seems to me, even if a customer is trying to get away with something and you stop them, they will still probably go out there and bad mouth you.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-31-2010, 09:47 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default

Oh yeah. You can't stop them all or have a perfect record. I am just speaking in general what you want to try and do. You will have some you will never make happy no matter what you do. Those you can not waste your time and money on.

Small businesses like ours can not adapt the "walmart" strategy either. You point is right on, we couldn't make it that way. I am only saying make it "right" for the customer if your company was in the wrong.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Hello All.. New to the Forum rsmorris Introduce Yourself 6 09-19-2008 08:53 AM
new to forum fire1man Introduce Yourself 1 02-19-2007 03:25 PM
New to the forum ! Dogwood Introduce Yourself 5 01-22-2007 01:00 PM
New to Forum KimKriel Introduce Yourself 5 01-15-2007 10:57 PM
New to The Forum Chadman Introduce Yourself 4 01-03-2007 01:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
this mower is driving me...
boog
04-17-2014 12:07 PM
Today 06:58 AM
by kslawn
10 224
quickbooks users
CDLAWNCARE
Yesterday 09:03 AM
Yesterday 09:58 PM
by MBLC
3 83
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
Yesterday 04:40 PM
by Dan Tanner
20 6,820
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 01:19 PM
by phlawncare
17 469
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 11:13 AM
by ExtremeLawncareServices
32 1,126
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
Yesterday 11:11 AM
by kslawn
10 303
danny 2
danny2
04-19-2014 10:19 PM
Yesterday 05:13 AM
by Sprinkler Buddy
2 94
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-19-2014 08:15 PM
by Dan Tanner
3 155
new to this forum!
mower13126
04-18-2014 07:37 PM
04-19-2014 05:34 PM
by Sprinkler Buddy
3 115
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-19-2014 11:17 AM
by kslawn
11 281
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 192
Back for this year
xandrew245x
02-21-2014 04:30 PM
04-19-2014 07:59 AM
by xandrew245x
14 883
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
04-19-2014 07:49 AM
by CDLAWNCARE
4 151
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-19-2014 04:22 AM
by Tekeda1
17 411
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
04-18-2014 08:57 PM
by xandrew245x
6 142
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 78
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 67
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 114
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 203
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 227
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 251
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 198
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 616
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 755
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 122
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 291
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 107
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 661
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 247
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 191
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 328
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 232
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 122
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,958
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 487
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 382
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 474
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 191
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 456
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 129
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 269
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 121
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 216
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,624
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 354
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 366
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 187
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 153
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 154
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 334
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:15 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:15 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy