Originally Posted by Steve
The thing I wonder is this. When writing a note, it puts a lag time in the sale of a potential job where the customer has to get it, read it, remember it and then bring it up to you.
But if you talk with them, you can point out issues and ask them if they would like you to get to work on the job now. Then on the spot they can make the decision and you can potentially move forwards with the job.
What's your take on that?
It does put the ball in the customers court at the very beginning, though this is something I feel is important considering they have just moved in. I don't want to seem too demanding for something so small. The job doesn't provide a lot of money, & some people might actually do it for free along side another up sell.
If it were however, garden maintenance. I would be all over my phone making sure I make a logical choice on who I want to speak to. Who would be the best choice to call, a chef or a principal. They hired my service because they don't have time, should I take that literally?
If one says no, do I ignore it & call the other partner? Nah.
If one says no, will they bring it up at the dinner table & suddenly have a change of heart?
Is there a better chance of a wife accepting a service, or the husband?
If the husband says no, will his wife convince him to say yes later on?
If the wife says no, will the husband convince her to say yes later on?
I suppose if it's a big deal, my next step would be to approach them when I know they are home, or on pay day if they pay in person.
Other than that, I would just leave a note & follow up with it when I know it's safe.
I suppose I can call in the evening, usually when I call customers they gather around the phone together to make a decision. If they don't, the partner will ask the other who it was, what he wanted, bla bla... Then they can think about it.
I just feel that maybe we are on "Who wants to be a millionaire?"
We only have 3 lifelines, if we use them constantly, we seem greedy & annoying. I don't want to call them all the time, & only for business unless there is good money to be made.