Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

!!!the Upselling Game!!!!


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-25-2010, 12:07 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default !!!the Upselling Game!!!!

The objective of this game is simple. We all play the role of the entrepreneur who is trying to make new sale by offering a different service. We want to see how many upsells all of us together would be able to come up with!

From what we know, our customer Bruce & Nancy have just bought this massive property for a very low price, due to the fact it needs a lot of work done!

Money is not the issue however with this couple, as they didn't spend much of their savings on their "new" property anyway, & they are both very successful. Bruce is a chef at his very own restaurant, & Nancy is a school principal.

Neither of them have the time to do any household work, & are unable to realize what actually needs to get done!

You have already made a first impression by gaining them as a lawn maintenance client. They appreciate every time you stop by, & call you in the evening to praise you for your good work every other day.

So now the game begins.

We all have a chance to talk to either Bruce or Nancy, & we must make a new sale on a different service! We must not offer the same service twice, because we are all working for the same company!

You can consider this role playing, & a good sense of humor is recommended.

I will start with an example:

I see that a house in my area has finally been sold & the new owners are making their way inside of the house. Instead of being patient, I take the opportunity to speak with Bruce.

I tell Bruce that I am doing business in this particular area, & ask if he'd be interested in hiring me for the season for lawn maintenance.

Before I could continue, Bruce tells me of his troubles on how he will be unable to maintenance his own lawn due to work, & that he is really interested in hiring a service.

I give him my card & tell him to get settled in to his new home, & that if he is interested in hiring me, to give me a call later on.

Bruce gives me a call the next day & I head on over to give him my price. We shake hands & I tell him that I be around next Monday to start.


=========

Scott a.k.a Breeze's Upsell:

As I'm mowing the lawn I notice that they have a beautiful tree in their front yard, though it has a lot of weak branches & you can see the damage already.

Knowing that Bruce & Nancy have just settled in I don't want to bother them while they are at work, or in the evening.

Instead I write a note saying, "I noticed your tree in the front could use some pruning, I am concerned about it's state as it is a beautiful tree, though the damage is causing it to weaken." & I leave it in their mailbox, knowing as a customer I should probably have the right to give them letters in their mailbox. ?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-25-2010, 01:10 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,771
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Instead I write a note saying, "I noticed your tree in the front could use some pruning, I am concerned about it's state as it is a beautiful tree, though the damage is causing it to weaken." & I leave it in their mailbox, knowing as a customer I should probably have the right to give them letters in their mailbox. ?
The thing I wonder is this. When writing a note, it puts a lag time in the sale of a potential job where the customer has to get it, read it, remember it and then bring it up to you.

But if you talk with them, you can point out issues and ask them if they would like you to get to work on the job now. Then on the spot they can make the decision and you can potentially move forwards with the job.

What's your take on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 01-25-2010, 01:50 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
The thing I wonder is this. When writing a note, it puts a lag time in the sale of a potential job where the customer has to get it, read it, remember it and then bring it up to you.

But if you talk with them, you can point out issues and ask them if they would like you to get to work on the job now. Then on the spot they can make the decision and you can potentially move forwards with the job.

What's your take on that?

It does put the ball in the customers court at the very beginning, though this is something I feel is important considering they have just moved in. I don't want to seem too demanding for something so small. The job doesn't provide a lot of money, & some people might actually do it for free along side another up sell.

If it were however, garden maintenance. I would be all over my phone making sure I make a logical choice on who I want to speak to. Who would be the best choice to call, a chef or a principal. They hired my service because they don't have time, should I take that literally?

If one says no, do I ignore it & call the other partner? Nah.

If one says no, will they bring it up at the dinner table & suddenly have a change of heart?

Is there a better chance of a wife accepting a service, or the husband?

If the husband says no, will his wife convince him to say yes later on?

If the wife says no, will the husband convince her to say yes later on?

I suppose if it's a big deal, my next step would be to approach them when I know they are home, or on pay day if they pay in person.

Other than that, I would just leave a note & follow up with it when I know it's safe.

I suppose I can call in the evening, usually when I call customers they gather around the phone together to make a decision. If they don't, the partner will ask the other who it was, what he wanted, bla bla... Then they can think about it.

I just feel that maybe we are on "Who wants to be a millionaire?"

We only have 3 lifelines, if we use them constantly, we seem greedy & annoying. I don't want to call them all the time, & only for business unless there is good money to be made.
Reply With Quote
  #4  
Old 01-25-2010, 05:21 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,771
Rep Power: 10
Steve has disabled reputation
Default

You know what might really hammer the point home. Say you brought up to the home owner that there is a tree limb in danger of falling.

Then you get some postcards like Andy makes and you send it to them to remind them of the potential threat it poses.
Attached Images
File Type: jpg Tree-falling.jpg (155.0 KB, 4 views)
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Adding and upselling Pressure Washing oxfordlawn Starting a lawn care business. 7 10-07-2009 06:16 PM
New to the game! Doug2542 Introduce Yourself 6 05-14-2009 07:41 AM
We Need a Game! CHEESE2009 General Talk 5 05-10-2009 11:49 PM
Mowing game bigpete General Talk 5 04-13-2008 07:07 PM
Upselling to bagged mowing kc2006 General Business Discussions 9 04-12-2006 02:39 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
In a bit situation need...
googus
04-22-2014 08:01 AM
Yesterday 10:03 PM
by googus
9 168
Mangwi Landscaping
bondservojc13
Yesterday 09:56 PM
Yesterday 09:56 PM
by bondservojc13
0 28
Pushy customers
christopherhicks82
04-22-2014 08:22 PM
Yesterday 09:07 PM
by christopherhicks82
5 142
Acerage Rake
acrajchel
Yesterday 07:23 PM
Yesterday 07:23 PM
by acrajchel
0 29
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Yesterday 07:11 PM
by acrajchel
15 341
New Trailer
bobwill2009
Yesterday 12:46 PM
Yesterday 06:46 PM
by BelleCityLawn1
2 68
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Yesterday 06:02 PM
by bobwill2009
13 864
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 12:37 PM
by Steve
7 219
Pond...
xandrew245x
04-22-2014 03:29 PM
Yesterday 12:30 PM
by Steve
3 86
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Yesterday 12:17 PM
by bobwill2009
79 25,320
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
Yesterday 12:06 PM
by Steve
5 195
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
Yesterday 06:48 AM
by CDLAWNCARE
4 175
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-22-2014 07:55 PM
by Just for Cuts
23 581
About D@## Time!
TamMik
04-02-2014 08:10 AM
04-22-2014 05:14 PM
by BelleCityLawn1
19 870
Back for this year
xandrew245x
02-21-2014 04:30 PM
04-22-2014 03:36 PM
by xandrew245x
19 1,010
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-22-2014 12:29 AM
by Tony317
22 1,715
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-22-2014 12:07 AM
by Tony317
9 446
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 138
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 355
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 597
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 230
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 149
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 349
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,885
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,216
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 368
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 230
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 103
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 85
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 180
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 244
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 263
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 284
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 238
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 637
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 806
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 149
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 348
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 131
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 787
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 294
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 234
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 371
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 275
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 156
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 286,817
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 530
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 537
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 240
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 501
» Popular Tags
2wd 4x4 34'' ads article marketing blower care charge christmas christmas light hanging christmas lighting color jet courtesy call credit card processing customers echo escrow exmark ferris florida flower bed four wheel drive fundraiser gopherhaul grass gravely holiday holiday lighting honda how much to charge installation kawasaki labor cost lawn care lawn care business book lawn care business show lawn clarksville lawn service clarksville tn leaf leaf removal lighting brass outdoor lights marketing mowing mulch native plants new buisness new business new start oil online classifieds organize outdoor environments payday payment podcast property management company redmax riding mower rotating scag seo snow social media starting a business stihl truck walk behind walker winter services yard clarksville
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:25 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:25 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy