Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Getting the client(s) involved


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-29-2009, 09:05 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default Getting the client(s) involved

I fully understand some do not, personally I do and I promote it.

Welcome to Lost Creek! (It's about 40 min mighway from home base)

One day earlier this week we were rained out so I jumped in the Jetta and headed to my new target markets, private communities, this is one with two 5 star golf courses, all new within four years, I left a card at one fellows place that says I see you have wood to be chipped, long story short he wrote me that night and asked for a quote, I responded within 30 min and my helper and I met him at 8 am the next morning, gave the quote and he said do it in fact I am telling my neighbours, you won this for two reasons, the equipment on your website is amazing and we have a lot of work, there are 11 of us on this private road and we all need wood chipped but can we help? I said by all means we encourage the owners to help, but he said honestly it’s because you wrote back so soon, most companies take days.

I did my overkill thing, over the course of three days 5 owners called and said while you are here can you chip us also? I sent three of our biggest chippers, 5 owners helped and guess what, each showed us what they would like done while I took notes starting with the road, the developer put 12” culverts in for small streams that should be 20” as they turn into small rovers in the rain, he used the wrong type of rock, in short it’s a mess.

I let my workers work with the owners while I wrote a four part quote in the truck and printed 11 copies and placed them in our folders, I gave five out and the other 6 to the fellow who is the president, it’s four steps and will be around $50,000 for what they mentioned, all 5 agreed to start ASAP however they have to have a meeting to approve the expense and said they will the first part of this week. They were shocked we were set up do print a proposal so fast.


I was a pretty happy camper, they said they had hired chipping crews today and some bigger than us but not one held a candle to our equipment and staff, I sent the best I have and went myself to mainly build the relationship, it worked and worked well! Just got home, we started at 8 this morning, it’s now almost 11....lol we have lighting but quit at 9 and had a beer with the group around a fire to keep warm, all the staff buttered up, they know I want into this area..
Attached Images
File Type: jpg Lost-Creek-001.jpg (100.9 KB, 6 views)
File Type: jpg Lost-Creek-002.jpg (110.3 KB, 6 views)
File Type: jpg Lost-Creek-003.jpg (123.0 KB, 6 views)
__________________
Andy
Halifax, Nova Scotia
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-29-2009, 10:01 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,371
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Very nice work!

Quote:
I said by all means we encourage the owners to help
On such a job site, what are the home owners looking to do to help? Are they wanting to help to give them something to do and be outside or are they looking to help to lower the price of the job?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 11-29-2009, 10:32 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Very nice work!



On such a job site, what are the home owners looking to do to help? Are they wanting to help to give them something to do and be outside or are they looking to help to lower the price of the job?
Be part of the process, this is hard work, I already know they are thinking they will save money helping, work beside one of my trained guys for two hours and you will be ready for a nap.....but they still feel they are helping, as long as they wear safety gear, they can feed the machines, staff give them a 5 min crash course, they may simply lug the wood from the woods to the operator feeding the chipper, doesn't really matter to me.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #4  
Old 11-29-2009, 10:38 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,371
Rep Power: 10
Steve has disabled reputation
Default

I could picture a homeowner doing some work and then after coming up to you and saying, can you knock $X off my bill cause I helped out?

Do they ever do this and how is it best to handle such situations?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 11-30-2009, 04:04 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
I could picture a homeowner doing some work and then after coming up to you and saying, can you knock $X off my bill cause I helped out?

Do they ever do this and how is it best to handle such situations?
Never and it's because we tell the owner right from the start, you are more than welcome to help however it has no bearing on the rate to do this job, these are by the hour, we have probably had 30 clients help us feed chippers this past summer, not one has lasted more than half a day, some only two hours, it's hard work, some see how fast we are going, grab a chainsaw they own and start cutting more trees down that are dead or whatever.

On excavation sites these are by the hour, sometimes drains are exact quotes but no, not one person has asked that question and if they did the answer is simply no.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 11-30-2009, 01:11 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,371
Rep Power: 10
Steve has disabled reputation
Default

For those customers that did want to get involved, maybe they would like a shirt. The kids really get a kick out of them, I bet the adults would too.

[IMG]http://www.oneinhundred.com/Upfiles/upimg0/S-XL**-T-shirt**Fluorescent-li-5357440.jpg[/IMG]
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Involve the Client..? picframer General Talk 5 09-19-2009 02:20 PM
Another client request picframer General Talk 3 09-09-2009 09:42 AM
Jayman's Lawn Care gets involved Steve Lawn Care Marketing & Post your marketing material for review! 7 11-14-2007 11:02 AM
Involved in the community? Steve General Business Discussions 0 05-22-2006 01:39 PM
How Well Do You Know Your Client? Steve General Business Discussions 4 04-26-2006 08:27 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Compare this summer to...
Steve
09-03-2014 12:52 PM
Today 11:20 AM
by Hanks Lawn Care Services
15 935
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
Today 05:12 AM
by acrajchel
22 4,665
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Today 05:06 AM
by Northwoods Outdoors
53 6,402
snowplowing
jshak40
09-01-2014 07:20 AM
Today 05:02 AM
by Northwoods Outdoors
20 1,119
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
Yesterday 09:04 PM
by Robertf31
7 304
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 05:16 PM
by stevef1201
3 228
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
Yesterday 05:12 PM
by brian'slawncare
2 137
Poll - net income
Dan5082
11-15-2010 08:08 PM
Yesterday 03:53 PM
by jrs.landscaping
9 3,001
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
Yesterday 03:41 PM
by Steve
12 631
Hello
Robertf31
09-12-2014 10:34 PM
Yesterday 03:17 PM
by Steve
2 252
Newbie......Again
Jibber
09-13-2014 12:17 PM
Yesterday 02:54 PM
by Sprinkler Buddy
2 222
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 02:31 PM
by Steve
1 190
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
Yesterday 02:25 PM
by Steve
3 269
Brake job!
kslawn
08-30-2014 07:49 AM
Yesterday 02:16 PM
by Steve
12 955
Hello
jawnebgoode
08-28-2014 08:37 PM
Yesterday 02:15 PM
by Steve
3 748
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
Yesterday 02:12 PM
by Steve
5 860
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
Yesterday 02:07 PM
by Steve
1 205
darleneh
darleneh
Yesterday 12:33 PM
Yesterday 02:07 PM
by Sprinkler Buddy
1 80
My 1st bid
WesleySnips
06-11-2014 03:13 PM
Yesterday 02:05 PM
by Steve
29 1,642
Price to apply fertilizer
SS.Lawncare
Yesterday 11:10 AM
Yesterday 01:56 PM
by SS.Lawncare
3 110
New Aerator
Chaz
09-09-2014 11:43 PM
Yesterday 01:50 PM
by Steve
9 472
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
Yesterday 01:23 PM
by stevef1201
8 1,125
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-14-2014 03:06 PM
by ExtremeLawncareServices
8 656
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,835
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,130
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 669
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,391
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 877
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,468
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 381
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,117
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,168
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 582
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 858
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,632
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 939
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 557
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 512
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 589
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 616
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 863
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 935
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 839
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-02-2014 03:27 PM
by Steve
3 752
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 825
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 751
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
09-01-2014 11:36 PM
by SGL1
7 937
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 1,237
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 333,821
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 1,351
» Popular Tags
2wd 4x4 article marketing bid birdscaping care charge collections subcontractor commercial credit card decorating ditches ecosymbiosis employee problems exmark ferris financing four wheel drive gopherhaul grass gravely hardscapes health honda how much to charge hydraulic installation landscape services lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting brass outdoor lights marketing mechanic monthly mow mulch mulch price native plants new buisness outdoor environments past due patio install podcast promotion running a business scag scag v-ride schedule seo snow starting a business steep lawns stihl sulky theft of services toro tractor auger trailer mate pro truck new used landscape walk behind walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:13 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:13 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy