Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Getting the client(s) involved


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-29-2009, 09:05 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default Getting the client(s) involved

I fully understand some do not, personally I do and I promote it.

Welcome to Lost Creek! (It's about 40 min mighway from home base)

One day earlier this week we were rained out so I jumped in the Jetta and headed to my new target markets, private communities, this is one with two 5 star golf courses, all new within four years, I left a card at one fellows place that says I see you have wood to be chipped, long story short he wrote me that night and asked for a quote, I responded within 30 min and my helper and I met him at 8 am the next morning, gave the quote and he said do it in fact I am telling my neighbours, you won this for two reasons, the equipment on your website is amazing and we have a lot of work, there are 11 of us on this private road and we all need wood chipped but can we help? I said by all means we encourage the owners to help, but he said honestly it’s because you wrote back so soon, most companies take days.

I did my overkill thing, over the course of three days 5 owners called and said while you are here can you chip us also? I sent three of our biggest chippers, 5 owners helped and guess what, each showed us what they would like done while I took notes starting with the road, the developer put 12” culverts in for small streams that should be 20” as they turn into small rovers in the rain, he used the wrong type of rock, in short it’s a mess.

I let my workers work with the owners while I wrote a four part quote in the truck and printed 11 copies and placed them in our folders, I gave five out and the other 6 to the fellow who is the president, it’s four steps and will be around $50,000 for what they mentioned, all 5 agreed to start ASAP however they have to have a meeting to approve the expense and said they will the first part of this week. They were shocked we were set up do print a proposal so fast.


I was a pretty happy camper, they said they had hired chipping crews today and some bigger than us but not one held a candle to our equipment and staff, I sent the best I have and went myself to mainly build the relationship, it worked and worked well! Just got home, we started at 8 this morning, it’s now almost 11....lol we have lighting but quit at 9 and had a beer with the group around a fire to keep warm, all the staff buttered up, they know I want into this area..
Attached Images
File Type: jpg Lost-Creek-001.jpg (100.9 KB, 6 views)
File Type: jpg Lost-Creek-002.jpg (110.3 KB, 6 views)
File Type: jpg Lost-Creek-003.jpg (123.0 KB, 6 views)
__________________
Andy
Halifax, Nova Scotia
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-29-2009, 10:01 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Very nice work!

Quote:
I said by all means we encourage the owners to help
On such a job site, what are the home owners looking to do to help? Are they wanting to help to give them something to do and be outside or are they looking to help to lower the price of the job?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 11-29-2009, 10:32 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Very nice work!



On such a job site, what are the home owners looking to do to help? Are they wanting to help to give them something to do and be outside or are they looking to help to lower the price of the job?
Be part of the process, this is hard work, I already know they are thinking they will save money helping, work beside one of my trained guys for two hours and you will be ready for a nap.....but they still feel they are helping, as long as they wear safety gear, they can feed the machines, staff give them a 5 min crash course, they may simply lug the wood from the woods to the operator feeding the chipper, doesn't really matter to me.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #4  
Old 11-29-2009, 10:38 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

I could picture a homeowner doing some work and then after coming up to you and saying, can you knock $X off my bill cause I helped out?

Do they ever do this and how is it best to handle such situations?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 11-30-2009, 04:04 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
I could picture a homeowner doing some work and then after coming up to you and saying, can you knock $X off my bill cause I helped out?

Do they ever do this and how is it best to handle such situations?
Never and it's because we tell the owner right from the start, you are more than welcome to help however it has no bearing on the rate to do this job, these are by the hour, we have probably had 30 clients help us feed chippers this past summer, not one has lasted more than half a day, some only two hours, it's hard work, some see how fast we are going, grab a chainsaw they own and start cutting more trees down that are dead or whatever.

On excavation sites these are by the hour, sometimes drains are exact quotes but no, not one person has asked that question and if they did the answer is simply no.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 11-30-2009, 01:11 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

For those customers that did want to get involved, maybe they would like a shirt. The kids really get a kick out of them, I bet the adults would too.

[IMG]http://www.oneinhundred.com/Upfiles/upimg0/S-XL**-T-shirt**Fluorescent-li-5357440.jpg[/IMG]
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Involve the Client..? picframer General Talk 5 09-19-2009 02:20 PM
Another client request picframer General Talk 3 09-09-2009 09:42 AM
Jayman's Lawn Care gets involved Steve Lawn Care Marketing & Post your marketing material for review! 7 11-14-2007 11:02 AM
Involved in the community? Steve General Business Discussions 0 05-22-2006 01:39 PM
How Well Do You Know Your Client? Steve General Business Discussions 4 04-26-2006 08:27 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Big mowing job
Bradcook21
Yesterday 03:57 PM
Today 01:16 PM
by Bradcook21
6 112
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
Today 12:31 PM
by Steve
9 353
Say Hello !!!
Steve
03-19-2007 11:18 AM
Today 12:29 PM
by Steve
1,227 401,214
Hello Everybody
budspop
Yesterday 11:42 AM
Today 12:28 PM
by Steve
1 44
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
Today 11:34 AM
by googus
9 568
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 125
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 232
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
07-28-2015 09:09 PM
by Steve
2 211
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 215
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 370
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 213
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 755
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,932
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 368
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,424
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,402
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,469
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 309
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 432
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 325
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 345
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,725
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,676
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,485
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 350
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 297
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 471
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,473
» Popular Tags
accounting ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bush collections contract help curb appeal services deliquentaccounts door hangers edging employee problems equipment dealer equipment rental facebook financials flyers foreman free advertising free lawn care google growing a lawn care business hiring how to husqvarna hydro jobs landscape landscape services landscaping lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets mr dave mulch new business past due per hour charge per hour service plowing profit on employee quickbooks roundup scag secrets to landscaping seo shell small engine repair snow plowing solo solo backpack sprayer sq ft square foot swzt tree tree pics walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:03 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:03 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy