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Pat |
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As a general rule, I only give quotes in person.
With face-to-face meetings you are able to explain to the customers the reasons behind your quotes. Also, face-to-face meetings give you the advantage of being able to read their body language. If they don't flinch when accepting your prices, you may surmise your prices are too low and you can experiment raising your prices with subsequent customers. If they refuse your price, you can ask them why they think it's too high then take them around their yards to explain why your prices are fair. Take a more personal approach. I think you will find much better results face-to-face than by giving quotes over email. Let us know if this change in tactic helps your ratio of acceptances vs. declines. Keith Lawn Care Business Guidebook |
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Quote:
But as the others said, it is very important to meet in person and give the bid in person. I would love to hear, if you changed your estimate strategy, what kind of outcome you found. Keep us posted.
__________________
Download your Free trial of Gopher Lawn Care Software. |
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Quote:
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We use Blackberries so I get the inquiry from the website right away and I thank the prospect for contacting us and when would be a good time to stop by and have a look atthe work they want, I have won dozens of projects because our reply is so fast, I have bid over the phone twoceand got burnt, I simply will not bid if I do not know what I am up against, and generally I will see other things we can do for them, quite often the reply is you can do that?
At the very least I would call them, a simply email reply with a quote is, IMHO not the route to head down.
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Andy Halifax, Nova Scotia |
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Something I was wondering is this. When you are out on a site pointing out other issues on a home owners property, do you find you are able to make more profit on the upsells either immediately or soon after, once you get them as a customer for what they initially called you for?
I would figure there would be some kind of premium a customer would be willing to pay once they get to know you and are comfortable with you. Has anyone had such an experience or do you find you still need to bid your additional services as competitively as you bid your initial estimate?
__________________
Download your Free trial of Gopher Lawn Care Software. |
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I was called recently by an out of state homeowner that was wanting his deck cleaned in preparation for selling the home. I went to the site and by the time I was done I had washed the house, gutters, deck, dirveway, sidewalk, repaired window screens and replanted the landscaping that was bad looking at the front door along the side walk.
All that and all I was called for was a deck cleaning. I took photos and emailed them to him along with the pricing. Next call I got was go ahead and do it all.
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Pat |
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#9
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Quote:
__________________
Download your Free trial of Gopher Lawn Care Software. |
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#10
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--> I know what I need to make and I quote it all the same. No need to gouge customers.
__________________
Pat |
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