Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

What is the proper way to follow up with a customer after giving them a quote?


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-24-2009, 12:18 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default What is the proper way to follow up with a customer after giving them a quote?

I don't want to come off rude by emailing them whether there happy with the bid or decided to go in another direction.

The problem comes up more with my website then people I see face to face. I added a best way to contact you? on my quote form to help in the future.

So this is how it works. A potential client uses the quote form at my website. If the client gives me enough information. I will email them back a quote, ask more questions about the job or set up a appointment. What ends up happening is I dont hear from them. If they dont respond by email I feel somewhat stalkerish trying to call.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-24-2009, 06:38 AM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 5
The Cleaning Doctor is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Once you get the quote notification you NEED to call them. Don't just be a person on a computer make it personal. Call them and discuss your questions. They want personal attention that is lacking these days. I have email alerts that come right to my phone and if possible I stop and call them right then. They love the quick response. I even got a job just because of this. I responded quickly when they were expecting to have to wait a few days to be contacted. Turns out this guy is an archetect and has all kinds of builder connections. Personal attention but not baby sitting.
__________________
Pat
Reply With Quote
  #3  
Old 11-24-2009, 11:43 AM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Lightbulb

As a general rule, I only give quotes in person.

With face-to-face meetings you are able to explain to the customers the reasons behind your quotes. Also, face-to-face meetings give you the advantage of being able to read their body language.

If they don't flinch when accepting your prices, you may surmise your prices are too low and you can experiment raising your prices with subsequent customers. If they refuse your price, you can ask them why they think it's too high then take them around their yards to explain why your prices are fair.

Take a more personal approach. I think you will find much better results face-to-face than by giving quotes over email.

Let us know if this change in tactic helps your ratio of acceptances vs. declines.
__________________
Start a profitable lawn care business.
Reply With Quote
  #4  
Old 11-24-2009, 12:53 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,207
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I don't want to come off rude by emailing them whether there happy with the bid or decided to go in another direction.
I don't think there is anything rude about calling them up after a few days or a week to see if they had any further questions about the bid, it shows you are interested in the job.

But as the others said, it is very important to meet in person and give the bid in person.

I would love to hear, if you changed your estimate strategy, what kind of outcome you found.

Keep us posted.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 11-24-2009, 05:59 PM
shack shack is offline
Junior Member
 
Join Date: Sep 2009
Posts: 3
Rep Power: 5
shack is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
I don't want to come off rude by emailing them whether there happy with the bid or decided to go in another direction.

The problem comes up more with my website then people I see face to face. I added a best way to contact you? on my quote form to help in the future.

So this is how it works. A potential client uses the quote form at my website. If the client gives me enough information. I will email them back a quote, ask more questions about the job or set up a appointment. What ends up happening is I dont hear from them. If they dont respond by email I feel somewhat stalkerish trying to call.
as a rule I always walk a site and speak face to face with a client before giving a quote. During the conversation I always discuss their preference for communication. I've won quiet a few bids over folks that sent an email bid without walking the site just because of this.
Reply With Quote
  #6  
Old 11-24-2009, 07:11 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

We use Blackberries so I get the inquiry from the website right away and I thank the prospect for contacting us and when would be a good time to stop by and have a look atthe work they want, I have won dozens of projects because our reply is so fast, I have bid over the phone twoceand got burnt, I simply will not bid if I do not know what I am up against, and generally I will see other things we can do for them, quite often the reply is you can do that?

At the very least I would call them, a simply email reply with a quote is, IMHO not the route to head down.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #7  
Old 11-24-2009, 07:24 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,207
Rep Power: 10
Steve has disabled reputation
Default

Something I was wondering is this. When you are out on a site pointing out other issues on a home owners property, do you find you are able to make more profit on the upsells either immediately or soon after, once you get them as a customer for what they initially called you for?

I would figure there would be some kind of premium a customer would be willing to pay once they get to know you and are comfortable with you.

Has anyone had such an experience or do you find you still need to bid your additional services as competitively as you bid your initial estimate?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 11-24-2009, 09:07 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 5
The Cleaning Doctor is on a distinguished road
Default

I was called recently by an out of state homeowner that was wanting his deck cleaned in preparation for selling the home. I went to the site and by the time I was done I had washed the house, gutters, deck, dirveway, sidewalk, repaired window screens and replanted the landscaping that was bad looking at the front door along the side walk.

All that and all I was called for was a deck cleaning. I took photos and emailed them to him along with the pricing. Next call I got was go ahead and do it all.
__________________
Pat
Reply With Quote
  #9  
Old 11-24-2009, 09:17 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,207
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I was called recently by an out of state homeowner that was wanting his deck cleaned in preparation for selling the home. I went to the site and by the time I was done I had washed the house, gutters, deck, dirveway, sidewalk, repaired window screens and replanted the landscaping that was bad looking at the front door along the side walk.

All that and all I was called for was a deck cleaning. I took photos and emailed them to him along with the pricing. Next call I got was go ahead and do it all.
Do you feel you were able to charge a little more on the other services once you performed the first service or do you feel you bid it the same all the way through?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 11-24-2009, 09:46 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 5
The Cleaning Doctor is on a distinguished road
Default

I know what I need to make and I quote it all the same. No need to gouge customers.
__________________
Pat
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Proper Care of the Centipede Lawn swstout Promote your products or services 11 11-14-2009 12:09 PM
Not giving it enough time? Steve HardcoreUnemployable.com 15 03-23-2009 07:03 PM
Podcast on lawn care bid follow ups. Steve GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 0 12-05-2008 08:09 PM
Just in Time - Giving to charity justin_time Lawn Care Marketing & Post your marketing material for review! 1 06-14-2008 02:31 AM
Giving away too much for free? Steve General Business Discussions 1 04-10-2007 01:58 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Will summer ever come
ExtremeLawncareServices
Today 08:27 AM
Today 05:20 PM
by Sprinkler Buddy
4 38
Building credit
Matther777
07-27-2014 05:20 PM
Today 05:18 PM
by Matther777
8 138
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Today 04:23 PM
by stevef1201
16 656
Formulas Used
BaileynSamsMum
Today 06:40 AM
Today 02:52 PM
by BaileynSamsMum
2 46
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
Today 02:28 PM
by Steve
3 77
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Today 02:28 PM
by Steve
4 136
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Today 02:25 PM
by Steve
4 128
Need input on a bid
phlawncare
Yesterday 08:51 PM
Today 02:17 PM
by Steve
1 56
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Today 02:11 PM
by Steve
4 108
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:29 PM
by Steve
3 138
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Yesterday 07:39 AM
by SGL1
15 335
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 345
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-27-2014 01:21 PM
by ExtremeLawncareServices
80 4,664
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 192
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 333
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 510
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 100
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 216
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,290
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 399
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 231
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 925
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 228
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 280
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 322
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 223
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,437
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 256
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 166
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 301
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 680
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 534
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 314
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 643
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 208
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 197
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 763
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,077
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 807
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 731
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 320,886
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,758
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 478
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 388
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 848
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 585
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 598
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,930
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 588
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 241
» Popular Tags
4wd 34'' advertisement auger bid blades butterfly gardens charge christmas light hanging credit card customers exmark ferris financing first truck georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge john deere quik trac kansas city lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf lighting marketing mechanic monthly mow mulch mulch price new and restored landscapes new buisness new business organize payment podcast property management company pto running a business savannah scag schedule scripts seo social media starting a business start up lawn care business stihl top dresser toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:47 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:47 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy