Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

New Business for 2010


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 11-17-2009, 02:52 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,502
Rep Power: 10
Steve has disabled reputation
Default

Quote:
It took a couple years and a number of customers for me to realize that there is a niche for personal service. First off I want clients that I enjoy servicing.
That makes going to work much more fun. I have weeded out the PITA clients.
That is a very interesting point.

A lot of new business owners will have no clue about this.

What, to you, defines a pain in the *** customer? When does a customer go from being demanding to being a pita? What are the signs you look out for?

Once they get that category, how do you get rid of them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-18-2009, 10:02 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
That is a very interesting point.

A lot of new business owners will have no clue about this.

What, to you, defines a pain in the *** customer? When does a customer go from being demanding to being a pita? What are the signs you look out for?

Once they get that category, how do you get rid of them?
To me a PITA customer is someone who you just can't please no matter how hard you try or someone who expects more than what we agreed upon. For example: Early last spring we had this new client that wanted her lawn mowed at like 3 different heights depending on which side of the house you were on.
She would call 3 times a week if she saw 1 dandelion on her lawn. I told her we would take care of the dandelion when we show up for weekly mowing . She demanded that we return within a day to remove it. 1 dandelion not a patch of them! Needless to say after 3 weeks of that crap I terminated her services. That type of client is not who I want to work for after all this is my business! A PITA client could be someone who doesn't pay on time as well.
I don't use contracts for residential customers and for commercial customers I put a escape clause in the contract for me and the customer. That way if things don't work out they or we are not locked in for the entire season.
Commercial clients like the escape clause because some of them have been burned by shoddy workmanship especially from the large landscape company's
which will only sign a contract for the entire season.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer in 2010 tiedeman Show Off - Picture Post - Photo Gallery 8 07-18-2010 11:55 PM
2010 is almost here! Spyder Graphix Graphic Design Discussions 3 11-12-2009 02:35 PM
Green Applicator Mall is FREE until March 31, 2010 greenapplicator1 Promote your products or services 13 10-13-2009 08:14 AM
Elevator 2010 Challenge Steve Lawn Care Marketing & Post your marketing material for review! 0 08-29-2004 12:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
Today 06:12 PM
by rootytalbot
7 242
Hello!
brandycarlton
Today 12:31 PM
Today 03:54 PM
by Steve
1 40
Assessing the Market
NJDB60
07-27-2015 03:25 PM
Yesterday 09:24 PM
by Steve
2 167
Whats wrong with this...
GreenWorx
Yesterday 07:56 PM
Yesterday 09:09 PM
by Steve
2 142
Funny craigslist post
GreenWorx
Yesterday 07:17 PM
Yesterday 09:02 PM
by Steve
2 151
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
Yesterday 09:00 PM
by Steve
7 295
NewVenture
NJDB60
07-27-2015 03:38 PM
Yesterday 08:58 PM
by Steve
1 147
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 672
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,850
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 301
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-27-2015 11:27 AM
by googus
8 494
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,325
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,330
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,394
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 244
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 356
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 265
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 279
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,659
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,608
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,411
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 292
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 237
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 408
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,411
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 338
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 2,175
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 305
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 2,014
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 2,190
» Popular Tags
accounting aerocore apartment bid apartment complex apartment lawn care estimate applying bark blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems facebook financials flyers free advertising google growing a lawn care business hardscapes hiring how to hydro increase customers invoicing jobs landscape services landscaping landscaping training lawn care lawn care busines plan lawn mowing marketing more customers business mr dave mulch new business ordinance past due patio install per hour charge per hour service plowing pricing profit on employee quickbooks online scag sell the vision seo shreaded snow plowing solo solo backpack sprayer square foot swzt tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:26 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:26 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy