Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

New Business for 2010


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 11-17-2009, 02:52 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,395
Rep Power: 10
Steve has disabled reputation
Default

Quote:
It took a couple years and a number of customers for me to realize that there is a niche for personal service. First off I want clients that I enjoy servicing.
That makes going to work much more fun. I have weeded out the PITA clients.
That is a very interesting point.

A lot of new business owners will have no clue about this.

What, to you, defines a pain in the *** customer? When does a customer go from being demanding to being a pita? What are the signs you look out for?

Once they get that category, how do you get rid of them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-18-2009, 10:02 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
That is a very interesting point.

A lot of new business owners will have no clue about this.

What, to you, defines a pain in the *** customer? When does a customer go from being demanding to being a pita? What are the signs you look out for?

Once they get that category, how do you get rid of them?
To me a PITA customer is someone who you just can't please no matter how hard you try or someone who expects more than what we agreed upon. For example: Early last spring we had this new client that wanted her lawn mowed at like 3 different heights depending on which side of the house you were on.
She would call 3 times a week if she saw 1 dandelion on her lawn. I told her we would take care of the dandelion when we show up for weekly mowing . She demanded that we return within a day to remove it. 1 dandelion not a patch of them! Needless to say after 3 weeks of that crap I terminated her services. That type of client is not who I want to work for after all this is my business! A PITA client could be someone who doesn't pay on time as well.
I don't use contracts for residential customers and for commercial customers I put a escape clause in the contract for me and the customer. That way if things don't work out they or we are not locked in for the entire season.
Commercial clients like the escape clause because some of them have been burned by shoddy workmanship especially from the large landscape company's
which will only sign a contract for the entire season.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer in 2010 tiedeman Show Off - Picture Post - Photo Gallery 8 07-18-2010 11:55 PM
2010 is almost here! Spyder Graphix Graphic Design Discussions 3 11-12-2009 02:35 PM
Green Applicator Mall is FREE until March 31, 2010 greenapplicator1 Promote your products or services 13 10-13-2009 08:14 AM
Elevator 2010 Challenge Steve Lawn Care Marketing & Post your marketing material for review! 0 08-29-2004 12:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 08:12 PM
by ExtremeLawncareServices
122 8,494
This sucks...
Matther777
09-18-2014 04:56 PM
Today 08:02 PM
by ExtremeLawncareServices
11 536
Trying something new,...
ExtremeLawncareServices
Yesterday 09:07 PM
Today 07:35 PM
by ExtremeLawncareServices
3 157
Hello from CNY
arazucontracting
Today 06:07 PM
Today 06:07 PM
by arazucontracting
0 28
Kohler command carb...
ExtremeLawncareServices
Yesterday 03:09 PM
Today 04:52 PM
by Steve
4 189
Not sure, but anyone do...
SnowRemoval2k14
Today 12:10 AM
Today 04:49 PM
by Steve
1 131
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Today 04:45 PM
by Steve
9 603
Mulching beds
Bradcook21
Yesterday 07:43 AM
Today 04:43 PM
by Steve
3 217
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Today 04:36 PM
by Steve
3 608
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
Today 04:35 PM
by Steve
12 968
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
Today 09:04 AM
by CLB454
23 6,359
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
Yesterday 09:23 PM
by ExtremeLawncareServices
3 939
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,149
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 1,537
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-19-2014 08:17 AM
by ExtremeLawncareServices
9 547
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 6,938
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 399
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 656
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,050
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 472
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 814
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 597
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,332
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,038
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,249
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 922
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 507
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 611
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 530
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,249
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,019
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,134
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 496
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 514
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,925
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 757
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,421
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,412
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 929
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,691
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,180
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,749
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 624
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,372
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,466
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 843
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 1,145
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,911
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,233
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 818
» Popular Tags
2wd 4x4 apartment bid apartment lawn care estimate care charge christmas collections subcontractor commercial credit card deliquentaccounts exmark fall ferris financing four wheel drive franchise gopherhaul grass gravely health hills holiday honda how much to charge hydraulic landscape services late lawn lawn care busines plan lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lesco managing a lawn care business marketing mechanic monthly mow mowing mulch mulch price new buisness new business new mower patio install podcast push versus ride scag scag v-ride schedule search engine optimization seo snow plowing starting a business starting a lawn care business steve stihl toro tractor auger trailer mate pro truck new used landscape walk behind walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:06 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:06 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy