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Christmas Gift ?


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  #11  
Old 11-11-2009, 01:27 PM
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What about customers who give YOU Christmas gifts?

I've always had certain customers who give me Christmas gifts. My gifts range from the lady who gives a tin of caramel popcorn to a few customers (including one commercial account) who gives an additional month's payment on the last scheduled service of the year.

What are the best gifts you've received?
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Old 11-11-2009, 02:43 PM
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  #13  
Old 11-17-2009, 05:58 PM
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Default To give or not to give

I drove public transit for many years and I only got to know people as they entered/exited the bus. I would hand out a small card saying "Merry Christmas and thanks for riding my bus over the past year". Short, sweet and simple. This 99% of the time it was accepted in the way it was given and here we have a huge multicultural population - the 1% negative was surprisingly from white - anglosaxon clients! Go figure.
Politically correct I am not. But people out there are smart and can see past the fakes. Go for it is my motto.

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Old 12-20-2009, 01:14 PM
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Default Christmas Gifts

This was our 1st year in business. Overall, it was slow mostly due to the economy and the fact that an old timer and his son was charging $15 per lawn no matter what size it was. He hauls his tractor in the back of a van, no trailer. Unbelievable, he canít be making any profit. Anyways, we had 20 customers, 10 of which were steady weekly paying customers. For Christmas, I made calendars with our company information on it and Christmas cards. I included in the envelope a coupon for $25 off any purchase of $200 or more. I also put in the envelope, referral cards to give them $25 gift card for anyone they refer that signs up with our service next year, also a survey card so they could evaluate our work.

The other day, I saw an old man drop a set of keys outside his car and he didn't notice it, so I picked up the keys and followed him until I could get his attention, when I gave his keys to him, I noticed that he was intensely looking at my sign on the side of the car so I gave him our card. Who knows if it turns into business or not but you never know!
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Old 12-20-2009, 02:12 PM
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Send everyone at least a card, getting late but I gave my top five clients a Christmas Plant hand delivered and I made sure they were home, top client does not mean $$$ only it is also referrals, I have one client that only gave us around $500.00 worth of business and about $40,000 in referrals, I bought him a bottle of his favorite rum.

I also have favorite clients and I think we all do, I might give them a box of chocolate or something I know they might appreciate, buddy it really pays dividends, I received a few presents from clients and boy did it make me feel good!

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Old 12-21-2009, 04:48 AM
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Do you think there should be a maximum % of customers who are given gifts or even cards? Like the top 5% or 10%? Or should this be more by gut feeling?
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Old 12-21-2009, 07:25 AM
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Quote:
Originally Posted by Steve View Post
Do you think there should be a maximum % of customers who are given gifts or even cards? Like the top 5% or 10%? Or should this be more by gut feeling?
Using a percentage could be expensive, I just chose certain clients and bought them each something I thought they would appreciate and then made sure everyone received a card. We all know our clients, I would vote for gut feel.
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