Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Broke my own rules and paid


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-22-2009, 08:57 PM
swstout's Avatar
swstout swstout is offline
Steve
 
Join Date: Jan 2009
Location: Canastota, NY
Age: 65
Posts: 1,082
Rep Power: 7
swstout is on a distinguished road
Default Broke my own rules and paid


My number 1 rule is - Don't quote over the phone. I did today and paid for it. I only had one job today until I received a call early this morning. A man wanted his lawn mowed for a reunion party Saturday. He told me the size, type of grass, when last mowed. The lot was 100' x 120'.

The job was about 2 blocks from thejob I already was going to do today so I said I would do it for $60.00.

When I got there, the job was exactly as described. Except - the back yard was fenced in with a gate too small for my rider and it was a hill. There was no one home and there was an envelope on the door with my name on it. Inside was a check for the agreed $60.00.

What I thought would take an hour ended up takeing 2 and a half!

I did the lawn and put one of my referral coupons and 2 magnetic business cards back in the envolope. Maybe I can get some referrals.

The point is - When you make rules, follow them!

Steve
__________________


Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-22-2009, 09:09 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Look at it another way bud, sometimes we all have to loose to win, I have done it and do it, however the quote over the phone or email is something I don't do however I will lowball something if I see a bigger picture. He will remmember you and something good will probably come your way for it.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 10-23-2009, 03:17 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,616
Rep Power: 10
Steve has disabled reputation
Default

I'm sorry about that happening. What do you think you would have bid it if you saw the property first?


Quote:
I will lowball something if I see a bigger picture. He will remmember you and something good will probably come your way for it.
Can you give us an example of how this concept can be used effectively?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 10-23-2009, 04:39 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
I'm sorry about that happening. What do you think you would have bid it if you saw the property first?




Can you give us an example of how this concept can be used effectively?
The most recent was this private community on the ocean that had the grub issue, I low balled the association presidents property, his place alone was about $8,000 in work, I quoted him $5,200, I then picked up all 6 homes plus a common area, each had their own issues and I made up for the low ball quote plus I picked up total property care for three years.

Having vehicles parket there with a lot of gear was a marketing play, I now have four private communities on this same road, all within a 2 min drive of each other.

We finished 800 feet of drain and regrading a 2,000 foot road yesterday for one, they have had 6 companies in four years fix their road, it had never been done properly, their emails to me last evening is they have never seen such quality and detailed work and they said they have the best looking road in the area.

Not only that one new owner wants his lot cleared for a retirement home, the lot if 7 acres, we will clear a road into it, build the road then clear for the house, this job will run $30,000 to $40,000, it's quite a spread in price however there are a lot of variables and the owner agreed, we will start some this winter if there is not too much snow and finish next April/May.

If we want our foot in the door sometimes there is a cost to pay, in any business.
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 10-23-2009 at 04:42 AM.
Reply With Quote
  #5  
Old 10-23-2009, 08:00 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,616
Rep Power: 10
Steve has disabled reputation
Default

Quote:
The most recent was this private community on the ocean that had the grub issue, I low balled the association presidents property, his place alone was about $8,000 in work, I quoted him $5,200, I then picked up all 6 homes plus a common area, each had their own issues and I made up for the low ball quote plus I picked up total property care for three years.
I can remember an earlier post on here where one lawn care business owner was asking if he should give a discount for fall leaf cleanup with the hopes of winning over an annual lawn mowing contract with that customer in the next season.

A lot of discussion came of it but it seemed members didn't like the idea because there was no way of knowing if that customer really was interested in lawn mowing next season or simply wanted a discount for Fall leaf clean up now.

What's your view on when is it best to give some sort for services in hopes of gaining more from that customer in the future and should you tell them you are giving them a discount or does that work against you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Last edited by musician/lawnman; 10-24-2009 at 04:07 PM.
Reply With Quote
  #6  
Old 10-24-2009, 04:04 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

I think you have to really read the situation & feel out the potential for future business to make the decision on a case by case basis Steve.

When I 1st started up an investor who had 30 some residential properties called me because he had them listed with a property management company to get them rented. He didn't like the price he was paying or the quality he was getting from the lawn service vendor the management company used. He wanted someone else to do the work on just his homes (30+) whenever they were vacant, though the paper work would go through the property managemenet company. The price he was paying did seem a bit high, but he was also very concerned about the poor quality he had been getting. I gave him a site-unseen per property per cut price for month which gave me time to show him my quality & to see each property. It was a basic break even deal for 1 month but I figured it could lead to more work & it was better than driving around to estimate all those properties & possibly not getting any of them. Well my initial rate was a bit low & the management company called me to let me know that they though I was nuts & they didn't want me to think I could win over all of their business. "we've been with our lawn guy for years & we are not changing just because your a little cheaper, so please don't sell yourself short for this one investor" I said I am not & that's fine, I can respect that & that I knew what I was doing.... At the end of that 1st month I rebid each property for the investor & retained the work at a fair price, by the end of 3 months the management company started calling me for odd jobs or overgrown lawns the other guy didn't wanna touch. I stated I'll clean em up if I get to maintain them for you. I wasn't going to do the hard part so he could make the gravy.... They agreed. Inside of 6 months the companies realtors & property managers were all apparently talking about how much better the yards I maintained looked than the other guys work & my rates were better! I won over the whole account & maintain it still today. They have also reffered countless new home owners, tenants, & a couple other property management companies to me. The money I didn't make that 1st month seems laughable now doesn't it?
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

  #7  
Old 10-24-2009, 05:55 PM
swstout's Avatar
swstout swstout is offline
Steve
 
Join Date: Jan 2009
Location: Canastota, NY
Age: 65
Posts: 1,082
Rep Power: 7
swstout is on a distinguished road
Default Good pit

Yo make a good point for multiple property jobs. But for one time mows at the end of the season, I should have seen it first.

I have received calls from realtors to do various properties. Many foreclosures that haven't been touched until they want to try to sell. Grass 2' high. Oe job I did for $500.00 for about 1.5 acres wasn't enough. I had to mulch mow 4 times over 2 days to get it looking decent. Granted, I did it myself so dIdidn't have to pay one of my crews but it took my wekend.

Steve
__________________


Reply With Quote
  #8  
Old 10-24-2009, 08:01 PM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Usually in the spring I will offer a discount on a spring clean-up or a free mowing if the customer signs up for the season. That has worked well for me.
I will not quote the job without seeing it.
Reply With Quote
  #9  
Old 10-25-2009, 05:26 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by musician/lawnman View Post
The money I didn't make that 1st month seems laughable now doesn't it?
First off congratulations!

Sounds like you nailed a good one and it seems to be really paying off for you.
My personal opinion/experience, there can be a cost to be paid to get your foot in the door, the door could be someone that we could make money off from referrals, could be an area we want into or it could be that business is slow and we want to simply show our stuff.

A one time mow, clean up or whatever can lead to a lot of possibilities, some will work out and some will not, for whatís it worth donít get hung up on the ones that donít work out and donít be afraid to do it again, we have to take certain chances, I was going to say risk but there is no risk in braking even or loosing a few bucks if you have a plan, plan in this case to prove what you can do.

I understand some readers may be living hand to mouth due to a tough year, I have been there however I always tried hard to keep my chin up and do whatever it took to get the ball rolling.

Steve, it might have been a PITA to have to mow this the way you did but grin and bear it. As for quoting over the phone, in my experience the best way to learn something is to make a mistake, whatever it is, I donít repeat that mistake and I learn from it.

As I reflect on my first year, I made many mistakes including bidding, in April I knew my costs but I was too eager, it didnít bite me too hard but now I have a very good handle how to bid what we do, make money and get the jobs. I will make mistakes in 2010, no question and yes I would like to know what they will be so I donít have to but this is how we grow.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 10-29-2009, 08:14 PM
mowcash
Guest
 
Posts: n/a
Default

I always try to remember to ask about fences.... big headache. I quote over the phone sometimes by using google earth & checking out their property that way. You can compare it to other properties you do already. Good luck
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Broke Down Again kdexpd Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 10 08-18-2009 05:47 AM
One flat broke!! amfine1996 HardcoreUnemployable.com 4 11-24-2008 04:18 PM
Tighter hiring rules decried Steve General Business Discussions 1 08-13-2007 06:00 PM
Notification rules? Steve Lawn Maintenance / Lawn Renovation 1 05-09-2006 03:24 PM
Gopher Challenge Rules Steve General Business Discussions 0 06-16-2004 01:10 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 05:57 PM
by TRV
12 1,452
leaf removal
Double J LLC
10-03-2014 05:24 PM
Yesterday 04:35 PM
by achri12
26 2,670
Thanksgiving cards
Steve
11-10-2008 11:57 AM
Yesterday 04:29 PM
by achri12
3 8,632
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Yesterday 10:27 AM
by kslawn
6 447
Happy Thanksgiving!
Steve
Yesterday 09:48 AM
Yesterday 09:48 AM
by Steve
0 34
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-26-2014 10:30 PM
by Just Cuts
1,194 349,264
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-26-2014 09:23 PM
by stevef1201
5 314
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
11-26-2014 09:16 PM
by stevef1201
9 371
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-26-2014 07:32 PM
by ExtremeLawncareServices
4 468
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
11-26-2014 07:22 PM
by ExtremeLawncareServices
178 14,358
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-26-2014 12:12 PM
by Just for Cuts
5 268
Hi from IL
steveinil
11-25-2014 02:07 PM
11-26-2014 11:21 AM
by Steve
1 93
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
11-26-2014 11:20 AM
by Steve
1 99
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-26-2014 11:19 AM
by Steve
18 686
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-26-2014 10:58 AM
by Steve
10 431
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-26-2014 10:57 AM
by Steve
22 6,327
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-26-2014 10:40 AM
by Steve
14 490
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 255
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,295
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 719
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 383
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 612
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 211
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,071
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 619
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,989
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,557
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,287
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 877
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 651
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 573
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 402
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,497
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 356
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 625
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,708
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,830
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 32,031
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,796
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 534
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 744
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 423
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 494
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,452
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 700
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 602
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 400
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 414
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 683
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 456
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying bid billy goat brushcutter blades bush charge christmas decorating deliquentaccounts ditches employee problems equipment rental estimate ferris first truck foreman georgia gopherhaul growing a lawn care business hiring how much to charge how to husqvarna hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website marketing mechanic monthly mulch mulch price new business new mower ordinance per hour charge podcast profit on employee reo running a business savannah scag v-ride shreaded snow plowing starting a business start up lawn care business steep lawns steve stihl toro trailer trailer mate pro truck new used landscape walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:05 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:05 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy