Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Question on up selling?


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-16-2009, 12:53 PM
kj.mayer kj.mayer is offline
Junior Member
 
Join Date: Jun 2009
Posts: 3
Rep Power: 6
kj.mayer is on a distinguished road
Default Question on up selling?

I am new to this and trying to put some numbers together. Besides just cutting grass I would like to add other job that could make me more income. I am in the midwest area. What I would like to know is what percentage of costomers have you do other jobs,like mulching,fertilize,gutter cleaning,leaf clean up,landscaping? What prices do you charge for these jobs? Which jobs do people want done the most? Thanks for your time.
kj
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-16-2009, 02:23 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by kj.mayer View Post
I am new to this and trying to put some numbers together. Besides just cutting grass I would like to add other job that could make me more income. I am in the midwest area. What I would like to know is what percentage of costomers have you do other jobs,like mulching,fertilize,gutter cleaning,leaf clean up,landscaping? What prices do you charge for these jobs? Which jobs do people want done the most? Thanks for your time.
kj
We upsell 85%++ of the jobs we do, we started a drain for a new client today....in the wet snow, had to stop at 3 as we were frozen...anyhow I was in the selling mood, walked away with $3,700 in additional work next spring, pressure washing, turf dressing, spraying and fixing their driveway.....grading with new Classs A. If I am in the mood which I generally am, I will upsell every customer we do a job for.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 10-16-2009, 02:25 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,008
Rep Power: 7
jasonw is on a distinguished road
Default

My biggest requests are rose, tree, bush trimming and some weed eating. Currently so long as its a fast prune here or a quick weed eat there I don't charge for it being my first year. I am however getting ready to send all my clients a letter near the end of the year explaining that all the good will and free work I provided will as of 1-1-10 start being billed accordingly.
__________________
White Company
Reply With Quote
  #4  
Old 10-16-2009, 09:29 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

Quote:
We upsell 85%++ of the jobs we do, we started a drain for a new client today....in the wet snow, had to stop at 3 as we were frozen...anyhow I was in the selling mood, walked away with $3,700 in additional work next spring, pressure washing, turf dressing, spraying and fixing their driveway.....grading with new Classs A. If I am in the mood which I generally am, I will upsell every customer we do a job for.
Andy, for the newer members of the forum, when you make these upsells, it isn't because you sat there and waited for them to ask you. Isn't that right? Won't most all of the upsells come because you pointed out issues and how you could resolve them? So ultimately doesn't the owner have to be pro-active with this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 10-17-2009, 03:49 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Andy, for the newer members of the forum, when you make these upsells, it isn't because you sat there and waited for them to ask you. Isn't that right? Won't most all of the upsells come because you pointed out issues and how you could resolve them? So ultimately doesn't the owner have to be pro-active with this?
Never, I and most of the guys that work for me when not in University are proactive, I will not wait for my ship to come in, I will go find it.

My son arrived first yesterday with the excavator, I had only ever met and dealt with the wife, he sends me a text message Steve the husband is home and he is a super nice guy, they are just waiting for me and talking about his new BMW and Hockey.....I knew Steve was in good hands but my son like I can really sell, in some cases better than I however he will not quote.

I arrive with the tractor and loader and Steve was out, he had brought a coffee for my son and they were still talking cars and sports, I quickly go over what his wife and I agreed to for this drain and the cost, he offers payment before we start and I laugh and say not bud, when we are finished, he said perfect and went back inside, we talked small talk but I knew wet snow was coming so we started, first bucket with the excavator at what was to be the start of the drain revealed a spring, we see this all the time, to be safe it means to back further which we did, about 8 feet, goal is to get back further than where the water problem is starting.

While running the excavator I started to notice things, the siding has mold, the back has a pile of brush, a few fallen trees should be cut, the driveway needed new class A and crowned, the lawn looked pretty good but could be better.

An hour into this Steve comes out for a smoke, I said it's going well buddy but we went back further than discussed due to a spring which by now was starting to fill our trench, showed him quickly and he was pleased, anyhow I said I was noticing a few things and I don't want you to feel I am trying to get my hand in your wallet however for what it is worth, we offer...............I quickly went over various things, he said they had quotes but never had the work done, he didn't care for the personality of three other companies, I gave him on the spot quotes for each item but added it would be April if interested as we are winding down due to the weather, he said fair enough, come back in April, send me a follow up email this weekend with the prices and the work is yours, we like one stop shopping, we laughed and he went back in, Seth and I went back to work.

The owner of a lawn care business has to be proactive which is why door hangers, flyers etc. have limited results, one is waiting for the customer to come to them, I go to the customer direct and I love the interaction and with confidence I get the work, maybe not today but I will get it in the few months ahead, we now have 14 jobs for spring, they are not small jobs.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 10-17-2009, 10:34 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

Quote:
The owner of a lawn care business has to be proactive which is why door hangers, flyers etc. have limited results, one is waiting for the customer to come to them, I go to the customer direct and I love the interaction and with confidence I get the work, maybe not today but I will get it in the few months ahead, we now have 14 jobs for spring, they are not small jobs.
This is really the core of it isn't it? Social networking? When you put flyers out in mailboxes, you are not giving yourself a chance to meet a new potential customer. But the way you describe it, it doesn't even have to take that long. Just long enough to talk a few, see if you share mutual interests. Show them you are on the same page with them. That you like them and then they will like you. Once this happens, many good things can come from the interaction.

As we have seen on here, if you are friendly with one customer, there is a very good chance you can reach out to the neighbors when they see you as well. It may take more time than the average business owner is used too but aren't we all in the business of selling? Doesn't that come first? No matter what it is we are selling, isn't that the life blood of the business?

Don't we have to think of ourselves as ambassadors of the business and then salesmen of the business?

These bonds we make can last a lifetime and so can the revenue!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 10-17-2009, 11:21 PM
fieroboi's Avatar
fieroboi fieroboi is offline
Senior Member
 
Join Date: Apr 2009
Location: Camrose, Alberta, Canada
Posts: 142
Rep Power: 6
fieroboi is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post

Don't we have to think of ourselves as ambassadors of the business and then salesmen of the business?

These bonds we make can last a lifetime and so can the revenue!
I agree totally. Many of my customers started out as a one time/season job. From there with just some chatting and being friendly, they have become full time year round revenue for my business. Those full time customers have also become my biggest form of advertising. Here is an example, I had a summer grass contract with a client, their dog would always greet me when I was there cutting and the client and I would usually chat for a minute or two about how the yard was progressing, this fall I asked them about a snow contract while doing a fall cleanup ... they agreed very quickly, that they would appreciate that service as well. The next time I returned I had one of my lawn advertising signs in the truck and the client commented that they would love to have one of those signs on their yard ... Funny thing was that I was planning on putting on in their yard being as how they had become year round clients. I feel that a "LOYAL" client is the best thing out there for me, they will talk about you when they are out for coffee with their coffee buds and will always recommend you to others.

I am like Andy as well and am constantly upselling my clients too. Its how to make the business grow and more importantly, if you approach it with a concerned attitude, the customer believes you truely care about them and their property.

Lloyd
Reply With Quote
  #8  
Old 10-18-2009, 04:24 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Don't we have to think of ourselves as ambassadors of the business and then salesmen of the business?

These bonds we make can last a lifetime and so can the revenue!
I once had a neighbour who is now a very good and close friend call me a social butterfly.....I love meeting new people and learning about them, if I see a trait in a person that appeals to me, I will use it or at least try it.

We all have something in common with just about every prospect, could be a car, cat, dog.....something. Remember prospects are proud of whatever they might have, could even be a job, I quickly search for this before closing the sale, could even be kids.

Relationship selling works and works well, I was tought this in my banking days, I don't consider myself an over the top sales guy, just someone who has a program of doing this that works, IMHO it is very important to make friends with the client, or at least develop a replationship, we are working on what is probably their biggest asset/investment and the majority want it to look nice.

As I have said before, we need to look outside the box and perhaps get out of our comfort zone, if you want to make serious bucks in this business you have no choice, I realize some make a living mowing/trimming, but man look at the number of accounts it takes to do it.

There is a song/saying....I overlooked an Orchid while searching for a Rose.....don't overlook anything.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #9  
Old 10-18-2009, 02:58 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default It happened again today

Jobs seem to hunt me down, on the weekend we do smaller jobs that take a few hours, it's to switch things up.

Had a guy stop at a job site and asked if we would chip a pile of brush Sunday, said it was about four hours work I said sure, my son and a friend went to the site at 9 am.

I stopped by at 9:30 as they said the blades needed to be changed and they didn't have the tools, so I stop by, owner comes out and said the driveway we built at a place two streets over was amazing and he would like to have his done. We talked for a bit about his travel trailer, he said he really wished he had a parking area for it, I said that is no problem we can do that, I gave him a quote and he agreed.

As I was walking back to my truck his neighbour yelled for me to stop, he needed his septic tank dug out so he could have it pumped, I said while I am here sure and I had the excavator, I charge $100.00, he said great, 30 min job. While there I said looks like the house needs pressure washing, he said you do that???? I said yes, we walked around and I quoted $350.00 he said sure do it, I said your lawn looks great in the back, we could fix the front in the spring for about $1,200 and explained the process, he said that sure would be good, can you put me down, I hate mowing this mawn as it's over an acre and I don;t have any storage for a ride on, I said well we would mow it for $100. a week and explained what we use and we were giving him a deal as I do three places one street over, he said man am I glad I saw your truck.

I said while walking away, man you have a lot of leaves. let me leave you a card, I got my leaf collection post card and explained the process, he said how much, $125.00, he said do it, in fact you should talk to my neighbour as he was complain yesterday about the leaves this year, so I went over, picked up his place for $125.00 and his brother in law across the street for $75.00.

This was all before 10:30 this morning and this seems to happen to us every weekend when we are at a site, it has to be because people are out and about and it was a beautifly fall day, when I go back and do the leaf collection for the other two, there is no question I will get more work as I noticed one place had 7 fairly large trees that had fallen.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 10-19-2009, 03:19 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

If only there were more time in a day or more days in a week! WOW!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Selling Everything backinblack Outdoor Power Equipment Discussion, Repairs, Buy or Sell 3 01-03-2009 01:03 PM
Selling flowers Steve General Business Discussions 0 12-30-2008 04:04 PM
selling it all moseley creek Outdoor Power Equipment Discussion, Repairs, Buy or Sell 10 11-13-2007 11:02 AM
What are you selling? Steve General Business Discussions 0 04-16-2007 06:36 AM
Selling firewood? Steve General Business Discussions 0 11-24-2006 10:16 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How do I approach...
Bradcook21
08-21-2014 01:48 AM
Yesterday 06:52 PM
by jrs.landscaping
9 182
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
Yesterday 01:26 PM
by ExtremeLawncareServices
25 3,564
Need help pricing basic...
Bradcook21
Yesterday 01:21 AM
Yesterday 01:05 PM
by Steve
2 74
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
Yesterday 01:01 PM
by Steve
6 134
yearly contract help...
jrob0691
08-21-2014 04:09 PM
Yesterday 12:48 PM
by Steve
1 44
Exmark Lazer Z S-Series...
BLC7
Yesterday 10:18 AM
Yesterday 10:18 AM
by BLC7
0 47
Pampas bushes
Bradcook21
Yesterday 01:30 AM
Yesterday 07:17 AM
by grassdoctore
1 45
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 86
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 283
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 575
Softball field
kslawn
08-15-2014 09:28 AM
08-21-2014 01:43 PM
by Steve
9 275
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 49
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 330
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-20-2014 04:09 PM
by ExtremeLawncareServices
100 6,029
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 328
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 111
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 182
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 114
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 893
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 409
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,391
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 586
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,756
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-13-2014 03:34 PM
by Steve
3 166
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 213
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 313
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 167
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 427
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 296
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 410
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 422
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 699
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 243
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 324
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 208
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 215
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 549
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,169
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,386
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 593
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
08-05-2014 07:12 PM
by TheBeast
30 1,997
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 797
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 517
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,587
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 458
Stuck again!!!!
Greg'slawnandlandscape
08-01-2014 11:02 PM
08-05-2014 09:05 AM
by Greg'slawnandlandscape
10 461
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
08-05-2014 07:22 AM
by petscanning
25 975
Building credit
Matther777
07-27-2014 05:20 PM
08-04-2014 06:53 PM
by kslawn
17 762
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
08-04-2014 01:09 PM
by Steve
48 5,817
long time no see
Tuscan Gardens
08-02-2014 03:21 PM
08-04-2014 12:04 PM
by Steve
1 287
» Popular Tags
apartment bid apartment lawn care estimate care charge christmas lighting christmas light service courtesy call credit card processing customers decorating ecosymbiosis escrow estimate exmark ferris four wheel drive fundraiser gopherhaul grass gravely gravely 34" zero turn hardscapes hills holiday holiday lighting honda how much to charge introduction kawasaki landscape services lawn lawn care lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf removal managing a lawn care business marketing native plants new buisness new mower online classifieds outdoor environments podcast push versus ride redmax reo rotating scag search engine optimization season seo small engine repair snow sprayer starting a business starting a lawn care business steve stihl toro tractor auger trailer mate pro turfgrass consulting walker wright stander rh zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:14 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:14 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy