Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Email and phone vs Face to face.


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-22-2006, 03:16 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

Have you found yourself talking to clients more and more without meeting them in person? In this article Chuck DiCicco talks about how things tend to get messed up if he doesn't get the chance to talk to a client face to face before working on a project with them.

In an electronic world, the personal touch goes a long way - Chuck DiCicco, who runs a landscaping business in Wilmington and Delaware County, Pa., said he tries to avoid using cell phones and e-mail. He finds it more effective to talk to his customers face to face ** and that way "things don't get crossed up."

He said trust is a big part of his business, and if there is something serious to discuss he always does it in person.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-22-2006, 05:28 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

Lawn care business tipsLawn Care Business Book
I have mixed feelings about this. When it comes to landscaping, of course your going to meet face to face with the client. But for maintenance, I'm starting to wonder (especially with fuel costs) if it would be better to do away with face to face interactions.

I've read of a few companies that are trying to do away completely with estimates. They have it set up where a potential client either has a measurement of their yard and count of tree's, or a picture and they email it or they won't take them as a customer. That might discourage some potential clients, but would save alot in fuel/time.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #3  
Old 05-22-2006, 06:01 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]I've read of a few companies that are trying to do away completely with estimates. They have it set up where a potential client either has a measurement of their yard and count of tree's, or a picture and they email it or they won't take them as a customer. That might discourage some potential clients, but would save alot in fuel/time.
What I like about this is that it is different. You never know when something is going to work. This is creative thinking. Would you consider trying this? Do you think it would be helpful in streamlining your business further?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 05-22-2006, 06:02 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

I also wonder if a satellite image could be helpful as well. By using something like maps.google.com
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-22-2006, 06:21 PM
tiedeman
Guest
 
Posts: n/a
Default

I personally would love to do without meeting "some" people, and just do the estimate over the phone or by satelite images. I can not count the number of times over the years that I have wasted gas money, and my time doing worthless estimates.

Perfect example is yesterday. Lady calls me up for a lawn maintenance estimate. I go over there and the lawn is a foot tall. I gave her a price and she was expecting something $25 cheaper. I told her sorry, I couldn't go any lower. I wasted an hour of my time, and probably about $5 in gas.
Reply With Quote
  #6  
Old 05-22-2006, 07:11 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

Maybe we should come up with some type of policy everyone could use or add to.

Then maybe include it on a website where a potential customer could enter information and the lco could get back to them with a price based on their inputed specifics.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 05-22-2006, 09:54 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

I've thought about using like google earth or whatever that is where it shows exactly, or the maps thing like you posted.

In this area though, I'm just not sure. I hear of LCO's that charge for estimates and that would never fly here. Next one is contracts, it's hard to have people sign non binding contracts even around here.

I did however try this approach today (before even reading this), a guy called up from a historic part of town for a one time cut, I asked roughly how large the lawn was and how tall it was, I quoted him a high price and said it would be done tomorrow and he loved it. I was in that area this evening so I went by, the grass is about 5" tall only and maybe 9,000 sq ft (on the high side) and he claimed it was 1/2 acre and a foot tall. If everyone was like that, I'd be all for estimates over the phone, but I'm sure I'd get people who stretch the truth.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #8  
Old 05-22-2006, 10:04 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

I just had a thought on this and wanted to share for people who are thinking about doing this style of estimating.

I was talking with an LCO from Texas, he does only email/phone estimates. He keeps costs down everywhere so he can be competitive and still make good profits and it works for him. His pricing is very basic but he's very stict on his policies. He quotes a price based on the customers description or picture and after the first cut he'll raise the price if he has to, his take on this is he shows the quality of work and then the customer is willing to pay the extra. And it works, I've even done that before. That's another possible way to get around underpricing due to not actually seeing the property.

The only way I'd see pricing over the phone/web is if it were set up like his system, where you have alot of policies to keep yourself safe. He is also in a market where probably 85-90% of the lawns are identical size so it's easier for him.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #9  
Old 05-22-2006, 10:22 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

I do like that idea.

Also once you cut a customers lawn, they may be impartial to having you do it again in the future even if you have to raise your price after the first cut.

My next question is how do you implement such an idea and test it out.

Also is this something you want to do?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 05-22-2006, 10:37 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

With the cost of fuel I'd love to not have to go out and give estimates, it's just one of those things that I need all the business I can get still so I don't want to risk losing business from it.

I could see it working in certain areas, the larger homes where the owners are mostly younger and in with new technology, but if it's an elderly person, I don't think it would work as much. Elderly people like old fashion business, they want to see you and talk to you face to face. Where as like lately I've been going and checking on the property while I'm out mowing and I'll just call the person and give them the price and details on the service, this seems to work well.

Food for thought. All of my current customers that are in their 30's-early 40's in upper scale neighborhoods, I didn't meet until after the second or third cut. All my elderly customers I met when I checked on the property because they came out and greeted me. Middle class neighborhoods with homeowners in their 40's-50's I met after the estimate on the first cut.

I mark all this down, just my little concensus on what the market is like around here. So after knowing this, should I try to implement the tactic of phone estimates only on people I think it will work with (guessing their type by where they are located)?
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Employee job training...
brookline
12-15-2014 08:15 PM
Today 10:01 AM
by Chilehead
7 222
Georgia Boys!
Chilehead
Yesterday 10:23 PM
Yesterday 10:23 PM
by Chilehead
0 25
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Yesterday 10:20 PM
by Chilehead
4 122
Hello from Md
homey
12-17-2014 06:55 PM
Yesterday 09:32 PM
by homey
3 98
Has Obamacare helped or...
Steve
Yesterday 04:37 PM
Yesterday 04:37 PM
by Steve
0 37
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Yesterday 02:05 PM
by SuperiorPower
2 123
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
12-17-2014 05:09 PM
by Chilehead
28 8,898
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 2,919
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,065
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,263
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-15-2014 10:30 PM
by ExtremeLawncareServices
188 16,472
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 249
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 252
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 320
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 226
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 755
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 769
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 244
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,000
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 356
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,314
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 592
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 432
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,748
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 846
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 389
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 387
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,111
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,661
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 917
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,220
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,400
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 560
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 634
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,179
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 806
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,187
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,832
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 663
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,397
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 594
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,479
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,438
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,457
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 678
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,222
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,127
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 578
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,456
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-28-2014 10:49 AM
by Steve
13 2,272
» Popular Tags
2wd 4x4 aerocore apartment complex auger bark billy goat brushcutter blades care charge christmas collections edging employee problems equipment rental estimate foreman four wheel drive gopherhaul gravely growing a lawn care business hardscapes hills holiday husqvarna jobs john deere quik trac labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness new mower ordinance past due per hour service podcast pto push versus ride running a business savannah scripts search engine optimization seo shreaded small engine repair snow sprayer starting a business toro grand stand trailer trimmer rack truck new used landscape turfgrass consulting up sell employee won't return wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:20 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:20 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy