Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Email and phone vs Face to face.


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-22-2006, 02:16 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

Have you found yourself talking to clients more and more without meeting them in person? In this article Chuck DiCicco talks about how things tend to get messed up if he doesn't get the chance to talk to a client face to face before working on a project with them.

In an electronic world, the personal touch goes a long way - Chuck DiCicco, who runs a landscaping business in Wilmington and Delaware County, Pa., said he tries to avoid using cell phones and e-mail. He finds it more effective to talk to his customers face to face ** and that way "things don't get crossed up."

He said trust is a big part of his business, and if there is something serious to discuss he always does it in person.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-22-2006, 04:28 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

Lawn care business tipsLawn Care Business Book
I have mixed feelings about this. When it comes to landscaping, of course your going to meet face to face with the client. But for maintenance, I'm starting to wonder (especially with fuel costs) if it would be better to do away with face to face interactions.

I've read of a few companies that are trying to do away completely with estimates. They have it set up where a potential client either has a measurement of their yard and count of tree's, or a picture and they email it or they won't take them as a customer. That might discourage some potential clients, but would save alot in fuel/time.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #3  
Old 05-22-2006, 05:01 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]I've read of a few companies that are trying to do away completely with estimates. They have it set up where a potential client either has a measurement of their yard and count of tree's, or a picture and they email it or they won't take them as a customer. That might discourage some potential clients, but would save alot in fuel/time.
What I like about this is that it is different. You never know when something is going to work. This is creative thinking. Would you consider trying this? Do you think it would be helpful in streamlining your business further?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 05-22-2006, 05:02 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

I also wonder if a satellite image could be helpful as well. By using something like maps.google.com
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-22-2006, 05:21 PM
tiedeman
Guest
 
Posts: n/a
Default

I personally would love to do without meeting "some" people, and just do the estimate over the phone or by satelite images. I can not count the number of times over the years that I have wasted gas money, and my time doing worthless estimates.

Perfect example is yesterday. Lady calls me up for a lawn maintenance estimate. I go over there and the lawn is a foot tall. I gave her a price and she was expecting something $25 cheaper. I told her sorry, I couldn't go any lower. I wasted an hour of my time, and probably about $5 in gas.
Reply With Quote
  #6  
Old 05-22-2006, 06:11 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

Maybe we should come up with some type of policy everyone could use or add to.

Then maybe include it on a website where a potential customer could enter information and the lco could get back to them with a price based on their inputed specifics.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 05-22-2006, 08:54 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

I've thought about using like google earth or whatever that is where it shows exactly, or the maps thing like you posted.

In this area though, I'm just not sure. I hear of LCO's that charge for estimates and that would never fly here. Next one is contracts, it's hard to have people sign non binding contracts even around here.

I did however try this approach today (before even reading this), a guy called up from a historic part of town for a one time cut, I asked roughly how large the lawn was and how tall it was, I quoted him a high price and said it would be done tomorrow and he loved it. I was in that area this evening so I went by, the grass is about 5" tall only and maybe 9,000 sq ft (on the high side) and he claimed it was 1/2 acre and a foot tall. If everyone was like that, I'd be all for estimates over the phone, but I'm sure I'd get people who stretch the truth.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #8  
Old 05-22-2006, 09:04 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

I just had a thought on this and wanted to share for people who are thinking about doing this style of estimating.

I was talking with an LCO from Texas, he does only email/phone estimates. He keeps costs down everywhere so he can be competitive and still make good profits and it works for him. His pricing is very basic but he's very stict on his policies. He quotes a price based on the customers description or picture and after the first cut he'll raise the price if he has to, his take on this is he shows the quality of work and then the customer is willing to pay the extra. And it works, I've even done that before. That's another possible way to get around underpricing due to not actually seeing the property.

The only way I'd see pricing over the phone/web is if it were set up like his system, where you have alot of policies to keep yourself safe. He is also in a market where probably 85-90% of the lawns are identical size so it's easier for him.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #9  
Old 05-22-2006, 09:22 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

I do like that idea.

Also once you cut a customers lawn, they may be impartial to having you do it again in the future even if you have to raise your price after the first cut.

My next question is how do you implement such an idea and test it out.

Also is this something you want to do?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 05-22-2006, 09:37 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

With the cost of fuel I'd love to not have to go out and give estimates, it's just one of those things that I need all the business I can get still so I don't want to risk losing business from it.

I could see it working in certain areas, the larger homes where the owners are mostly younger and in with new technology, but if it's an elderly person, I don't think it would work as much. Elderly people like old fashion business, they want to see you and talk to you face to face. Where as like lately I've been going and checking on the property while I'm out mowing and I'll just call the person and give them the price and details on the service, this seems to work well.

Food for thought. All of my current customers that are in their 30's-early 40's in upper scale neighborhoods, I didn't meet until after the second or third cut. All my elderly customers I met when I checked on the property because they came out and greeted me. Middle class neighborhoods with homeowners in their 40's-50's I met after the estimate on the first cut.

I mark all this down, just my little concensus on what the market is like around here. So after knowing this, should I try to implement the tactic of phone estimates only on people I think it will work with (guessing their type by where they are located)?
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New company in Michigan
SEM
04-24-2015 09:27 PM
Today 05:18 AM
by Sprinkler Buddy
3 65
Total yard rehab
SGL1
04-23-2015 03:59 PM
Yesterday 08:25 PM
by SGL1
7 146
mowing pic
joshlawncare
Yesterday 12:34 PM
Yesterday 08:09 PM
by avetslawncare
1 54
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
Yesterday 08:01 PM
by avetslawncare
7 167
what's the big deal...
Tony317
Yesterday 02:19 PM
Yesterday 02:19 PM
by Tony317
0 39
Lawn Care Service in...
Friscobob
04-24-2015 03:33 PM
Yesterday 05:35 AM
by Sprinkler Buddy
2 80
Newb Question - Multiple...
DependiLawn
04-24-2015 11:36 PM
04-24-2015 11:36 PM
by DependiLawn
0 46
maintandlawndispatch...
SGL1
04-21-2015 03:31 PM
04-24-2015 04:42 PM
by Steve
9 215
Thoughts on Undocumented...
element009
09-25-2011 11:08 AM
04-23-2015 09:32 PM
by Chilehead
56 15,509
Hello Everyone
DesignsByBnC
04-22-2015 04:07 PM
04-23-2015 02:19 PM
by DesignsByBnC
2 99
The upcoming rainy...
5StarLawnscaping
04-21-2015 01:22 PM
04-23-2015 12:54 PM
by Steve
7 194
color fliers?
holymoly
04-18-2015 02:32 PM
04-23-2015 12:50 PM
by Steve
12 364
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-22-2015 07:04 PM
by Just for Cuts
59 2,532
WARNING! Especially to...
SC93
04-19-2015 12:05 PM
04-22-2015 01:39 PM
by Steve
14 426
Could be great news for...
SC93
04-14-2015 11:06 PM
04-22-2015 01:28 PM
by Steve
15 512
quick pic
joshlawncare
04-14-2015 07:49 PM
04-21-2015 05:01 PM
by joshlawncare
4 339
Got Inspected today
swstout
08-09-2010 10:31 PM
04-21-2015 03:53 PM
by SGL1
10 3,994
Smoked my first belt!
SGL1
04-20-2015 08:46 PM
04-21-2015 03:28 PM
by SGL1
4 165
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
04-21-2015 12:47 PM
by Steve
25 1,016
lawn care business...
holymoly
04-18-2015 02:56 PM
04-21-2015 06:18 AM
by holymoly
3 259
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
04-21-2015 03:18 AM
by ExtremeLawncareServices
57 5,256
landscape insurance
clarkslawn
03-30-2015 10:14 PM
04-20-2015 10:02 PM
by SGL1
4 473
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
04-20-2015 08:20 PM
by avetslawncare
27 5,674
weed
avetslawncare
04-16-2015 07:56 PM
04-20-2015 01:08 PM
by Steve
4 268
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
04-19-2015 08:49 PM
by Chilehead
17 602
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-19-2015 09:21 AM
by KJ90
8 1,015
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-19-2015 05:26 AM
by RSE
22 1,024
Hustler Raptor
SGL1
04-13-2015 09:27 PM
04-18-2015 07:53 AM
by SGL1
15 523
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 423
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 547
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 206
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 570
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 554
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,375
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 260
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 8,059
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 243
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 280
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,275
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 755
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 313
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 337
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 577
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 298
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 526
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 337
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 450
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 955
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 380
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 4,023
» Popular Tags
ad landscaping aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blowout bush commercial contract help curb appeal services deliquentaccounts demonstration design ditches door hangers employee problems estimate facebook foreman google growing a lawn care business how to hydraulic jobs john deere quik trac landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing marketing secrets mulch new mower patio install per hour service pricing pto scag v-ride search engine optimization secrets to landscaping seo shell shreaded snow plowing sq ft starting a lawn care business steep lawns theft toro toro grand stand tractor auger trailer mate pro up sell employee web design website website design wood wright stander rh www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:32 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:32 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy