Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Email and phone vs Face to face.


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-22-2006, 02:16 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,384
Rep Power: 10
Steve has disabled reputation
Default

Have you found yourself talking to clients more and more without meeting them in person? In this article Chuck DiCicco talks about how things tend to get messed up if he doesn't get the chance to talk to a client face to face before working on a project with them.

In an electronic world, the personal touch goes a long way - Chuck DiCicco, who runs a landscaping business in Wilmington and Delaware County, Pa., said he tries to avoid using cell phones and e-mail. He finds it more effective to talk to his customers face to face ** and that way "things don't get crossed up."

He said trust is a big part of his business, and if there is something serious to discuss he always does it in person.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-22-2006, 04:28 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

Lawn care business tipsLawn Care Business Book
I have mixed feelings about this. When it comes to landscaping, of course your going to meet face to face with the client. But for maintenance, I'm starting to wonder (especially with fuel costs) if it would be better to do away with face to face interactions.

I've read of a few companies that are trying to do away completely with estimates. They have it set up where a potential client either has a measurement of their yard and count of tree's, or a picture and they email it or they won't take them as a customer. That might discourage some potential clients, but would save alot in fuel/time.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #3  
Old 05-22-2006, 05:01 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,384
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]I've read of a few companies that are trying to do away completely with estimates. They have it set up where a potential client either has a measurement of their yard and count of tree's, or a picture and they email it or they won't take them as a customer. That might discourage some potential clients, but would save alot in fuel/time.
What I like about this is that it is different. You never know when something is going to work. This is creative thinking. Would you consider trying this? Do you think it would be helpful in streamlining your business further?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 05-22-2006, 05:02 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,384
Rep Power: 10
Steve has disabled reputation
Default

I also wonder if a satellite image could be helpful as well. By using something like maps.google.com
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-22-2006, 05:21 PM
tiedeman
Guest
 
Posts: n/a
Default

I personally would love to do without meeting "some" people, and just do the estimate over the phone or by satelite images. I can not count the number of times over the years that I have wasted gas money, and my time doing worthless estimates.

Perfect example is yesterday. Lady calls me up for a lawn maintenance estimate. I go over there and the lawn is a foot tall. I gave her a price and she was expecting something $25 cheaper. I told her sorry, I couldn't go any lower. I wasted an hour of my time, and probably about $5 in gas.
Reply With Quote
  #6  
Old 05-22-2006, 06:11 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,384
Rep Power: 10
Steve has disabled reputation
Default

Maybe we should come up with some type of policy everyone could use or add to.

Then maybe include it on a website where a potential customer could enter information and the lco could get back to them with a price based on their inputed specifics.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 05-22-2006, 08:54 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

I've thought about using like google earth or whatever that is where it shows exactly, or the maps thing like you posted.

In this area though, I'm just not sure. I hear of LCO's that charge for estimates and that would never fly here. Next one is contracts, it's hard to have people sign non binding contracts even around here.

I did however try this approach today (before even reading this), a guy called up from a historic part of town for a one time cut, I asked roughly how large the lawn was and how tall it was, I quoted him a high price and said it would be done tomorrow and he loved it. I was in that area this evening so I went by, the grass is about 5" tall only and maybe 9,000 sq ft (on the high side) and he claimed it was 1/2 acre and a foot tall. If everyone was like that, I'd be all for estimates over the phone, but I'm sure I'd get people who stretch the truth.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #8  
Old 05-22-2006, 09:04 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

I just had a thought on this and wanted to share for people who are thinking about doing this style of estimating.

I was talking with an LCO from Texas, he does only email/phone estimates. He keeps costs down everywhere so he can be competitive and still make good profits and it works for him. His pricing is very basic but he's very stict on his policies. He quotes a price based on the customers description or picture and after the first cut he'll raise the price if he has to, his take on this is he shows the quality of work and then the customer is willing to pay the extra. And it works, I've even done that before. That's another possible way to get around underpricing due to not actually seeing the property.

The only way I'd see pricing over the phone/web is if it were set up like his system, where you have alot of policies to keep yourself safe. He is also in a market where probably 85-90% of the lawns are identical size so it's easier for him.
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
  #9  
Old 05-22-2006, 09:22 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,384
Rep Power: 10
Steve has disabled reputation
Default

I do like that idea.

Also once you cut a customers lawn, they may be impartial to having you do it again in the future even if you have to raise your price after the first cut.

My next question is how do you implement such an idea and test it out.

Also is this something you want to do?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 05-22-2006, 09:37 PM
kc2006 kc2006 is offline
Members
 
Join Date: Apr 2005
Posts: 424
Rep Power: 10
kc2006
Default

With the cost of fuel I'd love to not have to go out and give estimates, it's just one of those things that I need all the business I can get still so I don't want to risk losing business from it.

I could see it working in certain areas, the larger homes where the owners are mostly younger and in with new technology, but if it's an elderly person, I don't think it would work as much. Elderly people like old fashion business, they want to see you and talk to you face to face. Where as like lately I've been going and checking on the property while I'm out mowing and I'll just call the person and give them the price and details on the service, this seems to work well.

Food for thought. All of my current customers that are in their 30's-early 40's in upper scale neighborhoods, I didn't meet until after the second or third cut. All my elderly customers I met when I checked on the property because they came out and greeted me. Middle class neighborhoods with homeowners in their 40's-50's I met after the estimate on the first cut.

I mark all this down, just my little concensus on what the market is like around here. So after knowing this, should I try to implement the tactic of phone estimates only on people I think it will work with (guessing their type by where they are located)?
__________________
\"Every strike brings me closer to the next home run\"
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
Today 08:17 AM
by ExtremeLawncareServices
9 208
This sucks...
Matther777
Yesterday 04:56 PM
Today 04:03 AM
by Sprinkler Buddy
1 63
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Yesterday 06:32 PM
by Northwoods Outdoors
58 6,670
snowplowing
jshak40
09-01-2014 07:20 AM
Yesterday 06:24 PM
by Northwoods Outdoors
22 1,258
Hello from upstate NY!
A&MLawn&Snow
Yesterday 11:19 AM
Yesterday 04:10 PM
by Sprinkler Buddy
2 89
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
Yesterday 01:16 PM
by Steve
9 339
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 854
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 172
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 523
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 326
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-16-2014 10:43 PM
by SGL1
6 375
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,148
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 4,807
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,034
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 727
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 335
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 358
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-15-2014 02:31 PM
by Steve
1 325
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 353
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,049
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 820
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 950
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 321
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 199
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,736
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 563
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,211
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-14-2014 03:06 PM
by ExtremeLawncareServices
8 731
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,985
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,225
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 746
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,478
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 965
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,560
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 449
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,197
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,255
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 654
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 934
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,729
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,024
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 630
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 584
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 671
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 685
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 944
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 1,013
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 918
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 914
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 836
» Popular Tags
4wd apartment complex auger birdscaping blades charge christmas lighting collections credit card processing customers decorating ditches exmark ferris first truck fundraiser georgia gopherhaul grass gravely growing a lawn care business holiday lighting how much to charge how to bid husqvarna john deere quik trac kansas city kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf leaf removal lighting brass outdoor lights marketing mulch estimate new and restored landscapes new buisness past due podcast promotion pto redmax rotating running a business savannah scag season seo small engine repair snow sprayer starting a business start up lawn care business stihl top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:35 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:35 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy