Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Dealing with payments?!?!?!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-02-2009, 01:47 AM
Fresh Cut's Avatar
Fresh Cut Fresh Cut is offline
Senior Member
 
Join Date: Feb 2009
Location: Atlanta, GA
Posts: 235
Rep Power: 8
Fresh Cut is on a distinguished road
Default Dealing with payments?!?!?!

How do you guys deal with payments? I seem to have some customers that never leave it when they are scheduled to get yard done. This poses some problems for me.

1. I have to follow up w/ phone calls which = time.

2. I usually have to come back out to get my money at a later date.

I usually always call ahead of time and leave a message if no answer. A couple people didn't get messages until after I have cut lawn and I can understand that, it happens.

What do y'all do? Call at beginning of week? Have them mail checks? What if they don't write checks and pay in cash?

What's the best way to streamline this for my business? I need the money to continue to run my business. I can't wait a week or 2 to be paid, I need the gas money.


I had to drop one lady because I called a day before and left a message saying I would be doing her yard the next day, she didn't get it, I did her yard, no money was there. This wasn't the first time this had happen with her. She left me a message later that day while I was cutting grass that "she told me not to come unless I talk to her. I should hear her voice before coming" etc. and I didn't get paid for that cut until 7 days later. I was pissed. I never called her back and just stopped doing her yard.

I know dropping her without communicating is unprofessional on my part but I don't want customers like her.


Also, I have a few customers that travel a lot and hired me to do their yard because they don't wanna be fined by their HOA. How do I deal with this?
My sister suggested a business PayPal account and just email them a link to pay. I read up on it earlier this morning. What y'all think?

I'm a one man operation most times and I still don't have a business account because I'm really not sure which bank to open it with.

Someone was telling me about Chase offering a credit card machine that's mobile and plugs into cigarette lighter.


TIA
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-02-2009, 07:47 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 30
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I usually go to the same gas station all the time and I make them make me a "tab" so I don't pay until at the end of the month.

I also usually collect my money every 15 days for residential, 30 for commercial accounts. I charge 5% for a late fee if people are late after 15 days of the invoice.
Reply With Quote
  #3  
Old 10-02-2009, 09:49 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 9
mark123 is on a distinguished road
Default

I bill all of my customers on the last day of the month. Only two of them demand to pay me as I finish each cut the rest all mail me a check. It seems to be the best way to get paid, at least for this area.
Reply With Quote
  #4  
Old 10-02-2009, 03:14 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,925
Rep Power: 10
Steve has disabled reputation
Default

Could you bill the customers in advance? Have them pay at the beginning of the month?

Another idea is could you split up your customer list and bill have of them mid-month and the other half at the end of the month? That could help improve your cash flow.

What's your thoughts on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 10-02-2009, 07:57 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 8
majoe7 is on a distinguished road
Default

I have some clients that pay at the 1 st of the month. I do that as a probational period till I am sure that I can trust the client. I tell them this up front and they understand. All the others pay at the end of the month through an invoice system that mails out on the 1 st. Just like Justin they have a 15 day grace period till they are charged with a 20% late fee. In the years of doing this only 1 client had to pay the late fee.

If a client didn't pay for the service and it was going past the 15 days I would inform the client that service has stopped till payment is received.

John
Reply With Quote
  #6  
Old 10-02-2009, 09:10 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,925
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I have some clients that pay at the 1 st of the month. I do that as a probational period till I am sure that I can trust the client. I tell them this up front and they understand.
Does this apply to all new customers? If not, how do you determine who will be on the probationary period?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 10-03-2009, 11:23 AM
fieroboi's Avatar
fieroboi fieroboi is offline
Senior Member
 
Join Date: Apr 2009
Location: Camrose, Alberta, Canada
Posts: 142
Rep Power: 8
fieroboi is on a distinguished road
Thumbs up

I bill at the beginning of each month for that months service. I give 14 days for them to pay the bill. All but one or two of my clients all pay by check and most of them mail them, but the odd one catches me when I stop.

One thing that has been very helpful for me and my customers has been that about 15% of them have given me post dated checks for about 6 months in advance. This has worked really well for me as I don't have to chase them down or worry about getting paid. I have mentioned this to any client who has commented about it being a pain to mail or catch me when I am there.

For info purposes, 95% of my clients are seniors and they usually don't have trouble catching me when I stop ... course I usually see them everytime I am at their yard and have a short visit, some even spoil me with cookies to bring home. Got to love those ones!
Reply With Quote
  #8  
Old 10-03-2009, 04:19 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,925
Rep Power: 10
Steve has disabled reputation
Default

Quote:
One thing that has been very helpful for me and my customers has been that about 15% of them have given me post dated checks for about 6 months in advance. This has worked really well for me as I don't have to chase them down or worry about getting paid. I have mentioned this to any client who has commented about it being a pain to mail or catch me when I am there.
That is very interesting. Do you ever offer a discount to those who are willing to give you the post dated checks?

We don't often talk about this payment option, how did you come up with this idea?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 10-04-2009, 08:12 AM
VPS Lawn Care
Guest
 
Posts: n/a
Default

Been awhile since i have had a chance to be on, but any way, I always get paid in advance if it is a cash customer or an annual agreement, one month in advance. then for the hard to get in touch with customer, this no matter what you talk with them when they hire you and find out what day are they home every month that you will be able to meet with them to arrange payment. they all are always home at a certain time of month for sure . Bill monthly getting one month in advance ( Using the gopher software makes it easy) then send out invoicesmonthly one month in advance. even cash customers collect a month in advance, if weekly cuts collect for the month of cuts if bi-weekly, then just collect for 2 cuts, you stay paid, if they dont pay for the next month because you cant get ahold of them dont cut and your not out anything, they will usally call saying my yard has not been cut, your reply, my bill has not been paid, lft several messages and did not hear back.
Well IMO anyway
Reply With Quote
  #10  
Old 10-04-2009, 11:19 AM
Fresh Cut's Avatar
Fresh Cut Fresh Cut is offline
Senior Member
 
Join Date: Feb 2009
Location: Atlanta, GA
Posts: 235
Rep Power: 8
Fresh Cut is on a distinguished road
Default

Quote:
Originally Posted by justin_time View Post
I usually go to the same gas station all the time and I make them make me a "tab" so I don't pay until at the end of the month.

I also usually collect my money every 15 days for residential, 30 for commercial accounts. I charge 5% for a late fee if people are late after 15 days of the invoice.
Collect money how? Go back by all your yards and ring the bell? Call ahead and have them leave payment under the mat or in the grill?

You bill them? Invoices?


Most of my people aren't on contracts. As I'm growing, I'm getting all my new people on contracts, do I need to start billing my customers an invoice? If so, how do I get them to pay on time without causing pressure and jeopardizing the business relationship?

I'm a one man show right now, my time is tight. How do I fit a billing schedule/system into my routine seamlessly? What's the most convenient route?
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
The Pleasures Of Dealing with Customers sasquatchmonk Starting a lawn care business. 8 07-29-2009 11:44 AM
Dealing with drought conditions Steve Lawn Maintenance / Lawn Renovation 1 01-05-2007 10:21 PM
15 Techniques When Dealing With Customers Steve Show Off - Picture Post - Photo Gallery 0 12-12-2006 03:26 PM
Dealing with spammed sites? Steve Search Engine Optimization and Website Design Discussions. 0 12-04-2006 07:12 AM
Dealing with dogs. Steve Lawn Maintenance / Lawn Renovation 3 06-28-2006 05:21 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
Yesterday 02:45 PM
by JJand M Lawncare
13 5,193
Did this job free to...
JJand M Lawncare
Yesterday 02:33 PM
Yesterday 02:33 PM
by JJand M Lawncare
0 14
Correct way to quote a...
WarriorLandscapingCAN
Yesterday 11:52 AM
Yesterday 11:52 AM
by WarriorLandscapingCAN
0 15
Having an issue with...
Mr. Mow
04-27-2016 03:58 PM
04-28-2016 05:04 AM
by Sprinkler Buddy
2 108
Hello From Virginia
JJand M Lawncare
04-25-2016 01:02 PM
04-27-2016 05:20 PM
by Steve
5 137
knowledge is Key
Greg'slawnandlandscape
04-23-2016 02:23 AM
04-25-2016 02:40 PM
by Steve
2 126
Hello from Calgary
Freshcut
04-22-2016 06:10 PM
04-25-2016 02:38 PM
by Steve
1 118
Echo Bed Redefiner...
NPM_LLC
04-12-2016 10:54 AM
04-22-2016 06:15 PM
by Freshcut
4 318
Has anyone done a garden?
Brian3137
03-28-2016 10:42 AM
04-22-2016 04:42 PM
by biglee
13 9,756
What would you charge?
markty
04-18-2016 03:28 PM
04-22-2016 09:01 AM
by chris2500hd
6 283
Replaced Mower Engine
Sprinkler Buddy
04-15-2016 06:21 AM
04-19-2016 11:03 AM
by Sprinkler Buddy
6 260
Hello from Oklahoma
Ron Hall
03-24-2016 06:59 PM
04-16-2016 03:51 AM
by Ron Hall
9 9,469
Laying down some stripes
MATTNAPIER89
04-11-2016 09:55 PM
04-14-2016 11:55 PM
by Steve
3 335
Find out what business...
MATTNAPIER89
04-11-2016 09:58 PM
04-13-2016 12:32 PM
by MATTNAPIER89
2 287
Hello my name is Matt
MATTNAPIER89
04-11-2016 09:46 PM
04-13-2016 12:58 AM
by Steve
1 236
How to drop some...
nickeckes
04-11-2016 01:07 AM
04-12-2016 05:22 PM
by Steve
4 317
Trash Receptacle for a...
tannerduncan
04-12-2016 05:02 PM
04-12-2016 05:19 PM
by Steve
1 219
Small Project Lawn
tannerduncan
03-31-2016 08:21 PM
04-12-2016 05:16 PM
by Steve
7 9,344
Please Help! Bidding...
Dorali
02-15-2016 12:02 PM
04-06-2016 01:08 AM
by Steve
36 13,053
Hello
pbcleff
04-05-2016 07:45 PM
04-06-2016 12:35 AM
by Steve
1 408
Hello
llewelwa
03-18-2016 12:47 AM
04-05-2016 12:14 AM
by Steve
3 9,342
Poop and Scooping
llewelwa
04-01-2016 05:48 PM
04-05-2016 12:08 AM
by Steve
1 9,124
help with sole...
greenbuds
03-24-2016 12:21 PM
04-04-2016 05:33 PM
by WarriorLandscapingCAN
2 9,288
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:00 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:00 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy