Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Enough is Enough


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-17-2011, 06:49 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default Enough is Enough

So, dealing with all sorts of crappy clients can get exhausting. Every once in awhile, you kind of need to say 'enough is enough'.

What's the worst thing you've done/said when a client had annoyed you?


For starters, one client would always complain that I never show up regularly. This is due to the fact she's always missing payments and avoiding my warnings, and I only go every now and then so that the work doesn't pile up on me by the time she does eventually pay me.

This was in 2008, she gave me a phone call telling me how she is not satisfied with the service. I never said the 'f' word so much in my life, and it felt amazing. She really pushed my buttons by having the nerve to attack my company like that.

It ended like this;

Lady: You aren't being very professional.
Scott: Dealing with your kind isn't my profession.

//

YOU'RE TURN!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-17-2011, 08:42 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Client: This is not what I expected.............

Reply: I find it hard to understand how I can manage your change in expectations as this is exactly what you asked for.......

Client: Yes but i didn't realize what it would look like

Reply: Your new expectations will come at a cost, here is our written agreement.........
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 12-17-2011, 08:52 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

LOL!

Clients are so funny sometimes... tsk tsk.
Reply With Quote
  #4  
Old 12-18-2011, 03:18 AM
nickeckes nickeckes is offline
Member
 
Join Date: Apr 2011
Posts: 60
Rep Power: 4
nickeckes is on a distinguished road
Default

Client - Why Do you Cut my neighbors lawn cheaper then you charge me? If you don't lower mine then i will find someone else.

Me - i told her i could not drop her price and the reason her neighbors was cheaper was because "your neighbor dont have a fence in the back yard like you do"

(there lawns were adjacent so no fence in neighbors yard, besides the corner post)

Client - Well i will find someone else to cut my lawn then

Me - Go right ahead i can't lower your price. .

so i waited a few weeks(not cutting her lawn) as she found some kid off craigslist to cut it. .

i waited for her to find some1 because. . . little did she remember she was under contract with me for the whole year. . and she owed me some money for canceling my service. . .

BAM shes owes me $350 bucks. .

I WIN


so she gives me a call and i could see her face threw the phone it looked like this i told her i would give her 2 weeks to pay me and if she does not pay i will take further action. . she said it was not fair. . and i told her. . what if you went to work and come friday (payday) your boss tells you. . we had a bad week we dont have the funds to pay you. . i said "what would you do"?? and she goes ok your check will be in the mail next week. .

a week rolls around . .. i get the check
Reply With Quote
  #5  
Old 12-21-2011, 10:56 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Do you find each one of these client experiences alters and shapes the way you deal with future customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-11-2012, 03:46 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Hey Cheese, you know how I'm always telling you I have "perfect" clients?

I got a call today.


(weak, feeble voice)
"Hello Hedge, I waited yesterday and you didn't show up."

(I'm puzzled as frick because I haven't spoken to a client in weeks, let alone arranged to do any work)

"I don't recall making plans to stop by", I said.

She chuckles and says "Don't you remember? You said you could stop after 2pm!"

(blink blink)

"I don't recall talking to you since the day you asked me to stop by when you gave me the Christmas card."

She chuckles again and says, "Oh sure, you called me on Monday!"

(long pause - OK, she's lost her mind)

"Oh, that's OK", she says... "You can stop by any time to look at that tree."

(???!!!)

"Are you sure you didn't speak to someone else, because I don't do tree work".

"Oh my! I thought you did!"

"No, just small trees and low hanging branches", I replied.

"Oh, well you wouldn't be doing anything with MY tree!"

(No, indeed not)




WHEW!!!! She almost convinced me that I was the crazy one!

Apparently she had talked to someone else about the tree.
I'm not dropping her as a client, but thought you'd get a kick out of that!

Last edited by Hedgemaster; 01-11-2012 at 03:49 PM.
Reply With Quote
  #7  
Old 01-11-2012, 04:59 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

LMAO

Clients... they really know how to confuse the crap out of us...



I'm happy you were able to get out of the situation, that would have drove me up the wall!!!! LOL
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
bidding a cemetery....
NPM_LLC
Today 10:56 AM
Today 12:43 PM
by jrs.landscaping
3 37
First big mower decision?
SGL1
Today 08:58 AM
Today 08:58 AM
by SGL1
0 24
Employee job training...
brookline
12-15-2014 07:15 PM
Today 08:43 AM
by biglee
28 2,372
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Today 08:37 AM
by Dan Tanner
5 165
Billing methods
jcurr33
03-26-2015 01:33 PM
Today 08:29 AM
by biglee
5 138
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 08:25 AM
by SGL1
11 514
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Today 05:35 AM
by Dan Tanner
2 146
How do you get...
ESREVER
03-25-2015 01:30 PM
Today 12:18 AM
by lxarth
7 184
Bid for large home...
lxarth
03-22-2015 11:06 AM
Yesterday 11:56 PM
by lxarth
8 290
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Yesterday 11:42 PM
by lxarth
15 3,420
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Yesterday 11:17 PM
by lxarth
6 214
introducing myself
chris2500hd
03-24-2015 11:16 AM
Yesterday 02:02 PM
by Steve
8 216
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Yesterday 12:29 PM
by biglee
5 179
Flag or no flag
Matther777
03-24-2015 02:41 PM
Yesterday 12:25 PM
by biglee
10 331
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 69
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 481
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,547
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 305
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 183
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,654
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 310
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 137
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 216
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 131
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 124
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,069
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 831
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 468
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,560
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 264
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 305
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,607
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 181
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 552
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 280
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 481
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 352
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,311
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,028
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 205
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 862
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 284
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 988
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 500
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,711
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 290
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,133
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 636
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 358
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
03-16-2015 03:11 PM
by Steve
4 360
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna introduction john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:18 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:18 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy