Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Enough is Enough


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-17-2011, 07:49 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Enough is Enough

So, dealing with all sorts of crappy clients can get exhausting. Every once in awhile, you kind of need to say 'enough is enough'.

What's the worst thing you've done/said when a client had annoyed you?


For starters, one client would always complain that I never show up regularly. This is due to the fact she's always missing payments and avoiding my warnings, and I only go every now and then so that the work doesn't pile up on me by the time she does eventually pay me.

This was in 2008, she gave me a phone call telling me how she is not satisfied with the service. I never said the 'f' word so much in my life, and it felt amazing. She really pushed my buttons by having the nerve to attack my company like that.

It ended like this;

Lady: You aren't being very professional.
Scott: Dealing with your kind isn't my profession.

//

YOU'RE TURN!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-17-2011, 09:42 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Client: This is not what I expected.............

Reply: I find it hard to understand how I can manage your change in expectations as this is exactly what you asked for.......

Client: Yes but i didn't realize what it would look like

Reply: Your new expectations will come at a cost, here is our written agreement.........
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 12-17-2011, 09:52 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

LOL!

Clients are so funny sometimes... tsk tsk.
Reply With Quote
  #4  
Old 12-18-2011, 04:18 AM
nickeckes nickeckes is offline
Member
 
Join Date: Apr 2011
Posts: 60
Rep Power: 5
nickeckes is on a distinguished road
Default

Client - Why Do you Cut my neighbors lawn cheaper then you charge me? If you don't lower mine then i will find someone else.

Me - i told her i could not drop her price and the reason her neighbors was cheaper was because "your neighbor dont have a fence in the back yard like you do"

(there lawns were adjacent so no fence in neighbors yard, besides the corner post)

Client - Well i will find someone else to cut my lawn then

Me - Go right ahead i can't lower your price. .

so i waited a few weeks(not cutting her lawn) as she found some kid off craigslist to cut it. .

i waited for her to find some1 because. . . little did she remember she was under contract with me for the whole year. . and she owed me some money for canceling my service. . .

BAM shes owes me $350 bucks. .

I WIN


so she gives me a call and i could see her face threw the phone it looked like this i told her i would give her 2 weeks to pay me and if she does not pay i will take further action. . she said it was not fair. . and i told her. . what if you went to work and come friday (payday) your boss tells you. . we had a bad week we dont have the funds to pay you. . i said "what would you do"?? and she goes ok your check will be in the mail next week. .

a week rolls around . .. i get the check
Reply With Quote
  #5  
Old 12-21-2011, 11:56 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

Do you find each one of these client experiences alters and shapes the way you deal with future customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-11-2012, 04:46 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Hey Cheese, you know how I'm always telling you I have "perfect" clients?

I got a call today.


(weak, feeble voice)
"Hello Hedge, I waited yesterday and you didn't show up."

(I'm puzzled as frick because I haven't spoken to a client in weeks, let alone arranged to do any work)

"I don't recall making plans to stop by", I said.

She chuckles and says "Don't you remember? You said you could stop after 2pm!"

(blink blink)

"I don't recall talking to you since the day you asked me to stop by when you gave me the Christmas card."

She chuckles again and says, "Oh sure, you called me on Monday!"

(long pause - OK, she's lost her mind)

"Oh, that's OK", she says... "You can stop by any time to look at that tree."

(???!!!)

"Are you sure you didn't speak to someone else, because I don't do tree work".

"Oh my! I thought you did!"

"No, just small trees and low hanging branches", I replied.

"Oh, well you wouldn't be doing anything with MY tree!"

(No, indeed not)




WHEW!!!! She almost convinced me that I was the crazy one!

Apparently she had talked to someone else about the tree.
I'm not dropping her as a client, but thought you'd get a kick out of that!

Last edited by Hedgemaster; 01-11-2012 at 04:49 PM.
Reply With Quote
  #7  
Old 01-11-2012, 05:59 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

LMAO

Clients... they really know how to confuse the crap out of us...



I'm happy you were able to get out of the situation, that would have drove me up the wall!!!! LOL
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
hello all
romanlandscape
01-29-2016 03:46 PM
Today 10:20 AM
by Bradcook21
6 152
back surgery
Bradcook21
01-28-2016 08:51 PM
Today 10:17 AM
by Bradcook21
11 240
Finding open bids?!?
C&DPropertyManagement
Today 01:48 AM
Today 01:48 AM
by C&DPropertyManagement
0 23
Lawn Care Book Ranked #1
Steve
Yesterday 12:36 AM
Yesterday 12:36 AM
by Steve
0 42
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 119
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 166
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 195
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 90
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,447
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 197
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 75
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 93
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 158
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 218
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 111
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 187
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 95
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 121
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,104
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 319
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 267
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 270
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 211
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 175
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 157
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,634
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 585
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 348
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,027
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 416
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,879
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 268
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 427,916
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,365
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 190
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 249
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 223
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 884
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 385
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 243
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 530
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
01-08-2016 09:30 PM
by jeramicox76
10 2,754
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:03 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:03 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy