Originally Posted by Steve
Welcome to our forum!
For the newer lawn care business owners thinking of this, what have you found to be the big difference between these different types of clients?
Is there a difference not only in the work but in the way you have to interact with these different types of customers?
most of my work i have comes through dealing with property management companies.
in this area ( morris county nj ) if you want to work commercial properties that is how your gonna get them because they are all controled by these companies.
as far as dealing with the clients you definitly need to be at your best.
you are dealing with educated ceo's and looking and conducting yourself as a professional is key and they usually don't have much time for small talk and like to get to the point.
other then reaching out to my clients each month for the normal updates and progress of their properties i find when i don't hear from them it's a good sign that i am doing ok and they are happy.
some of the pluses are that i have 5 companies i deal with and as long as you deliver and do your job and they know they can count on you they will always keep you going.
their demands can be trying but they give enough work where it is well worth it.
i try to deal with corporate settings, i try and stay away from retail like fast food or big box stores and walmarts because these properties always end up with countless amounts are garbage.
you do get your share at the corporate settings but not to the point where you have to walk around and do litter patrol and pick up 10 bags of trash.
i like the fact that i have less customers to deal with.
for example when i did residential we had 120 accounts in high end homes and the properties were average 20,000 sq ft and each week and month we had to drive to all those homes and send out all those bills and then deal with the 120 deposits.
now i take care of 10 large commercial properties a combined total of 60 acres and i make more money with a lot less driving and headaches and the billing is simplified because the management co that hired me settles the bill.
it is not all peaches and cream but i like the direction of the commercial and its not for everyone and it takes time.
it also creates lots of winter work such as plowing and that works out well.
another aspect is the companies you deal with in competion are usually decent in size and most are good and when you bid you need to be spot on with your contracts and have all your paper work in order.
you can not fake it doing commercial and you need to be fully insured and legal.
i find commercial work weeds out all the fly by night co's.