Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Getting Rid of Customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-01-2012, 03:24 AM
MRK MRK is offline
Junior Member
 
Join Date: Apr 2010
Posts: 10
Rep Power: 6
MRK is on a distinguished road
Default Getting Rid of Customer

Hi everyone,
Happy New Year from Australia - Heatwave 'down under' 100 degrees tomorrow.
Appreciate if you could assist - Maybe someone has had a similar issue.
Up till mid 2011 I worked in an office and helped a friend out by mowing her lawn on a regular basis.
I no longer work in the office and want to tell her (in the kindest possible way) that I am unable to assist with cutting her lawn anymore. I did her lawn for free to help her out because she is unable to push a lawn mower.
I do not want to offend her in any way.
Many thanks in advance
MRK
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-01-2012, 03:59 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
The best possible way to go about this, would to be completely honest with her.

Explain to her that you are out of the office, and are planning on focusing on lawn maintenance which means your hands are pretty tied. You need to begin to charge her in order to make your own personal ends meet and put food on the table for yourself and family.

I wrote this while extremely intoxicated, I think I did pretty good. I shall check back tomorrow sometime...


Is she hot?
Reply With Quote
  #3  
Old 01-01-2012, 04:09 AM
nnyparts's Avatar
nnyparts nnyparts is offline
Member
 
Join Date: Feb 2011
Location: Northern New York
Posts: 42
Rep Power: 5
nnyparts is on a distinguished road
Default Honesty is usually the best way to go

Just be honest with her. People really appreciate that. I would put myself in her shoes and tell her what you would like to hear if she was doing your mowing. Maybe give her a discount for her being a preferred customer and in turn she maybe your best advertiser on getting word out.
__________________
Northern New York Parts
Finding you the Parts you need at Affordable Prices
Reply With Quote
  #4  
Old 01-01-2012, 04:29 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by nnyparts View Post
Maybe give her a discount for her being a preferred customer and in turn she maybe your best advertiser on getting word out.
From experience, these clients run their mouths about how they receive some sort of discount from me which makes it difficult to charge their friends more, they don't listen when I tell them to keep the price I give them to themselves.


You could always send her a letter, perhaps keep away from the confrontation?
Reply With Quote
  #5  
Old 01-01-2012, 11:05 AM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 5
TiedemanLLC is on a distinguished road
Default

I would just phone her or call her and be completely honest with her. I think she will understand.

If she gets upset at you, then it is better that you found out the type of character she is now, instead of finding it out later down the road.

I have found the best understanding from clients that I have to cut or cancel is being honest. Whether we are no longer servicing the area anymore, or cutting a particular service, they appreciate my honestly.

Also, feel free to help her out by mentioning some other companies or individuals that may do the work for her. She will appreciate that you did some leg work for her by mentioning others.
Reply With Quote
  #6  
Old 01-01-2012, 12:34 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

you got some good responses above if that doesnt work tell her to kick rocks. lol

seriously though the electric mowers are super light and might work for her.
Reply With Quote
  #7  
Old 01-01-2012, 07:30 PM
turf&tree turf&tree is offline
new member
 
Join Date: Dec 2010
Posts: 67
Rep Power: 0
turf&tree is on a distinguished road
Default

In the states we have robotic mowers. Just run a wire around the yard perimeter and let the little guy loose. I believe home depot sells them. That might be an option for her.
I agree with all the posters that say just be honest with her.
Reply With Quote
  #8  
Old 01-02-2012, 02:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

Welcome to our forum!

Are you looking to start a lawn care business now that you are out of the office work? Does she live in an area that you would like to service? Can you put a yard sign up on her lawn to promote your new lawn care business?

Could she give you a testimonial that you could use on your marketing to other people that live in her neighborhood?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 01-04-2012, 06:45 AM
MRK MRK is offline
Junior Member
 
Join Date: Apr 2010
Posts: 10
Rep Power: 6
MRK is on a distinguished road
Default

Hi everyone,
Thank you all for your assistance and comments.
I worked in an office with this lady and offered to mow her small lawn because she does not have the strength to operate a lawn mower.
I have not worked in that office for some months and am in the process of building up a lawn mowing business.
She lives appox 35 miles from me and fuel expenses are high especially because I was doing her lawn for free.
Although I do not have many lawn mowing customers (as yet) I want to tell her in a very nice way that I am unable to assist her anymore with her lawn care.
MRK
Reply With Quote
  #10  
Old 01-04-2012, 03:01 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

I wonder if it would be worthwhile to put some feelers out to local organizations to see if someone else in the area could offer to help her out? Maybe put an ad on craigslist to see if someone could help?

Or maybe even send an email to a local church?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got my First Customer!!! ovbarter@gmail.com General Talk 5 03-20-2011 09:12 PM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 10:49 AM
bad customer quickcleanlawn General Business Discussions 2 07-31-2008 11:06 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 09:18 PM
CUSTOMER BOX DENISE HENRY Community Assistance 1 05-06-2004 01:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
back surgery
Bradcook21
01-28-2016 08:51 PM
Yesterday 08:04 PM
by Chilehead
12 261
hello all
romanlandscape
01-29-2016 03:46 PM
Yesterday 10:20 AM
by Bradcook21
6 162
Finding open bids?!?
C&DPropertyManagement
Yesterday 01:48 AM
Yesterday 01:48 AM
by C&DPropertyManagement
0 34
Lawn Care Book Ranked #1
Steve
02-06-2016 12:36 AM
02-06-2016 12:36 AM
by Steve
0 54
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 126
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 173
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 204
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 96
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,457
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 203
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 80
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 99
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 167
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 225
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 120
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 193
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 102
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 127
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,114
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 328
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 277
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 280
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 217
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 180
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 164
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,641
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 593
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 355
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,032
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 423
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,886
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 273
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 427,944
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,373
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 198
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 254
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 227
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 893
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 391
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 250
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 537
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:49 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:49 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy