Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Getting Rid of Customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-01-2012, 02:24 AM
MRK MRK is offline
Junior Member
 
Join Date: Apr 2010
Posts: 10
Rep Power: 5
MRK is on a distinguished road
Default Getting Rid of Customer

Hi everyone,
Happy New Year from Australia - Heatwave 'down under' 100 degrees tomorrow.
Appreciate if you could assist - Maybe someone has had a similar issue.
Up till mid 2011 I worked in an office and helped a friend out by mowing her lawn on a regular basis.
I no longer work in the office and want to tell her (in the kindest possible way) that I am unable to assist with cutting her lawn anymore. I did her lawn for free to help her out because she is unable to push a lawn mower.
I do not want to offend her in any way.
Many thanks in advance
MRK
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-01-2012, 02:59 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
The best possible way to go about this, would to be completely honest with her.

Explain to her that you are out of the office, and are planning on focusing on lawn maintenance which means your hands are pretty tied. You need to begin to charge her in order to make your own personal ends meet and put food on the table for yourself and family.

I wrote this while extremely intoxicated, I think I did pretty good. I shall check back tomorrow sometime...


Is she hot?
Reply With Quote
  #3  
Old 01-01-2012, 03:09 AM
nnyparts's Avatar
nnyparts nnyparts is offline
Member
 
Join Date: Feb 2011
Location: Northern New York
Posts: 42
Rep Power: 4
nnyparts is on a distinguished road
Default Honesty is usually the best way to go

Just be honest with her. People really appreciate that. I would put myself in her shoes and tell her what you would like to hear if she was doing your mowing. Maybe give her a discount for her being a preferred customer and in turn she maybe your best advertiser on getting word out.
__________________
Northern New York Parts
Finding you the Parts you need at Affordable Prices
Reply With Quote
  #4  
Old 01-01-2012, 03:29 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by nnyparts View Post
Maybe give her a discount for her being a preferred customer and in turn she maybe your best advertiser on getting word out.
From experience, these clients run their mouths about how they receive some sort of discount from me which makes it difficult to charge their friends more, they don't listen when I tell them to keep the price I give them to themselves.


You could always send her a letter, perhaps keep away from the confrontation?
Reply With Quote
  #5  
Old 01-01-2012, 10:05 AM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 3
TiedemanLLC is on a distinguished road
Default

I would just phone her or call her and be completely honest with her. I think she will understand.

If she gets upset at you, then it is better that you found out the type of character she is now, instead of finding it out later down the road.

I have found the best understanding from clients that I have to cut or cancel is being honest. Whether we are no longer servicing the area anymore, or cutting a particular service, they appreciate my honestly.

Also, feel free to help her out by mentioning some other companies or individuals that may do the work for her. She will appreciate that you did some leg work for her by mentioning others.
Reply With Quote
  #6  
Old 01-01-2012, 11:34 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

you got some good responses above if that doesnt work tell her to kick rocks. lol

seriously though the electric mowers are super light and might work for her.
Reply With Quote
  #7  
Old 01-01-2012, 06:30 PM
turf&tree turf&tree is offline
Member
 
Join Date: Dec 2010
Posts: 67
Rep Power: 4
turf&tree is on a distinguished road
Default

In the states we have robotic mowers. Just run a wire around the yard perimeter and let the little guy loose. I believe home depot sells them. That might be an option for her.
I agree with all the posters that say just be honest with her.
Reply With Quote
  #8  
Old 01-02-2012, 01:36 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,213
Rep Power: 10
Steve has disabled reputation
Default

Welcome to our forum!

Are you looking to start a lawn care business now that you are out of the office work? Does she live in an area that you would like to service? Can you put a yard sign up on her lawn to promote your new lawn care business?

Could she give you a testimonial that you could use on your marketing to other people that live in her neighborhood?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 01-04-2012, 05:45 AM
MRK MRK is offline
Junior Member
 
Join Date: Apr 2010
Posts: 10
Rep Power: 5
MRK is on a distinguished road
Default

Hi everyone,
Thank you all for your assistance and comments.
I worked in an office with this lady and offered to mow her small lawn because she does not have the strength to operate a lawn mower.
I have not worked in that office for some months and am in the process of building up a lawn mowing business.
She lives appox 35 miles from me and fuel expenses are high especially because I was doing her lawn for free.
Although I do not have many lawn mowing customers (as yet) I want to tell her in a very nice way that I am unable to assist her anymore with her lawn care.
MRK
Reply With Quote
  #10  
Old 01-04-2012, 02:01 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,213
Rep Power: 10
Steve has disabled reputation
Default

I wonder if it would be worthwhile to put some feelers out to local organizations to see if someone else in the area could offer to help her out? Maybe put an ad on craigslist to see if someone could help?

Or maybe even send an email to a local church?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got my First Customer!!! ovbarter@gmail.com General Talk 5 03-20-2011 08:12 PM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
bad customer quickcleanlawn General Business Discussions 2 07-31-2008 10:06 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 08:18 PM
CUSTOMER BOX DENISE HENRY Community Assistance 1 05-06-2004 12:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 09:10 PM
by JLM
82 4,780
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
Yesterday 07:39 PM
by SGL1
15 198
Late charge
Simon Abousaada
Yesterday 07:23 PM
Yesterday 07:23 PM
by Simon Abousaada
0 35
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Yesterday 06:35 PM
by phlawncare
6 185
Building credit
Matther777
07-27-2014 05:20 PM
Yesterday 05:50 PM
by Matther777
11 247
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:03 PM
by Steve
5 207
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 12:31 PM
by Steve
17 735
Formulas Used
BaileynSamsMum
07-29-2014 06:40 AM
Yesterday 12:19 PM
by Steve
3 133
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Yesterday 06:29 AM
by kslawn
5 177
Will summer ever come
ExtremeLawncareServices
07-29-2014 08:27 AM
07-29-2014 08:29 PM
by SGL1
5 134
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-29-2014 02:28 PM
by Steve
3 135
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-29-2014 02:28 PM
by Steve
4 193
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
07-29-2014 02:25 PM
by Steve
4 197
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 377
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 384
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 225
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 376
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 572
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 139
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 263
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,339
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 448
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 287
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 971
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 267
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 323
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 378
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 265
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,489
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 295
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 205
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 349
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 713
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 576
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 361
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 699
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 256
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 244
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 807
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,130
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 860
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 785
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 321,519
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,804
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 527
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 427
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 882
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 623
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 647
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,987
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating escrow estimate exmark ferris first truck fundraiser gopherhaul grass gravely gravely 34" zero turn hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf leaf removal lighting managing a lawn care business marketing mow mulch new buisness new mower outdoor environments payment podcast property management company push versus ride redmax reo scag scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl subcontractor theft toro trailer turfgrass consulting walker winter zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:07 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:07 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy