Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Scheduling question


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-09-2011, 07:41 AM
JeffK26
Guest
 
Posts: n/a
Default Scheduling question

Maybe i'm not typing in the correct search terms, but i can't find this anywhere. Sorry if I missed it.

How do you schedule? Does the first customer that calls you for a day speak for all customers in that area? Example, your areas are West, East, North and South. A customer from the North area calls before all other from the North and requests Thursday, so are all customers from the North on Thursday? Or do you wait for a few requests and see which day is the most requested in that area?

Thanks!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-09-2011, 08:43 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Your schedule will evolve over time. When you're first starting and only have 3 customers, no matter where they live you do them all in one day whether they are on three different sides of town or all on the same street.

It's not only location but also the quality of the customer. I've put my highest concentration of good customers—those that pay quickly, complain rarely and listen to suggestions—on my Friday route which seems to be the most desirable day. I also try to fit other good customers on that day if they are on the drive home at the end of the route.

There is some overlap and I do travel a few extra miles on certain days but over time my routes get tighter and tighter as long as I pay attention to how I maintain them.

I guess my answer is that I'm pretty strict about it but I can be flexible depending on the customer.
Reply With Quote
  #3  
Old 12-09-2011, 09:35 AM
stevef1201 stevef1201 is online now
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,041
Rep Power: 6
stevef1201 is on a distinguished road
Default

I work areas on a day.. North on monday, west on tues, etc. I keep friday open to handle weather days. If I cannot work on monday I do those on tues etc. I spell this out to each customer so they know and understand the schedule. This works out great for me. I also have friday to do things like hedges ect. Make sure your customers understand that haveing to leave one area (south) to do thier yard in another area (north) incuures extra expenses on you and you would have to charge extra. However if you work the schedule my way you keep customers close to each other, and have down time each day untill that area fills up. down time is great it lets you do maintenance, and other things without screwing up your weekend.
Reply With Quote
  #4  
Old 12-09-2011, 10:48 PM
JeffK26
Guest
 
Posts: n/a
Default

Thanks for the tips.

I knew it wouldn't be a big problem with so few accounts, but with my luck i'd have a buttload of accounts happen with no real plan on how to schedule...i like being prepared.

thanks again!
Reply With Quote
  #5  
Old 12-09-2011, 10:53 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

One other thing that I do. I don't schedule work on Saturday or Monday. These are make up days in case of rain or days that I'll fertilize lawns. When I get a bigger/faster mower I'm going to compress the mowing route to Wed-Fri and try to expand the fertilizing business to fill Mon-Tue.
Reply With Quote
  #6  
Old 12-10-2011, 09:11 AM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 3
TiedemanLLC is on a distinguished road
Default

What we have done in the past is do a 4 day work week. This will actually save you money in the long run. Also, we load the jobs heavy on Monday -Wednesday. We do this for a few reasons 1) if we get rained out early in the week, we still have a light Thursday and Friday to fall back on, 2) its a mental thing. By getting all of your heavy load done early, if will make the rest of the week seem very easy and almost make for a 4 day weekend, 3) and like I mentioned before a shorter work week means less windshield time to save some money
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
  #7  
Old 12-12-2011, 04:24 PM
JeffK26
Guest
 
Posts: n/a
Default

All good ideas, thanks for sharing!

I have them cut and pasted on a word document in my scheduling folder...

Again thanks for the tips, much appreciated
Reply With Quote
  #8  
Old 12-12-2011, 10:18 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Have you decided on a mileage "cutoff" yet?
For example, I decided I'm going to stay within ten miles (one way) because otherwise I'm spending too much on gas.

And yes, it's hard when you are starting out. You don't have the luxury of turning away clients and you'll end up spread out too far if you aren't careful.
I had a few calls for a wealthier area, but not enough to justify taking them on - it would have wrecked my schedule and spread me too thin making the drive out there.

Like Mark, I prioritize based on "best clients", but for the most part, I've been fortunate enough to get everyone taken care of on "their day" or the following day. 99% of my new clients didn't give a crap what day I cut on, so that made life easy.

For biweekly clients, I tried to keep most of them on Tuesdays and split them up. Group "A" this Tuesday and Group "B" next Tuesday.

Sometimes you can stagger the biweekly accts and mix them with your weeklies if they are in the same area.
Thursday:
Weekly Clients - Mr. Smith, Mrs. White, Mrs. Green, & Mr. Bill
Biweekly Clients - Mrs. Doe & Mr. Clean

Following Thursday:
Weekly Clients - Mr. Smith, Mrs. White, Mrs. Green, & Mr. Bill
Biweekly Clients - Mr. Magoo



My "buffer days" are Wednesdays and Saturdays and I try not to work Sundays unless it's necessary.

That means I have Monday and Tuesday for mowing. Wednesday is left open for catching up if it rains mon or tues OR for dong project work. (hedges, etc.)
Thursday and Friday are for mowing. Saturday, again, is left open for catching up if it rains thurs or fri OR for dong project work.

So far, this has kept my "early week" clients done by mid week. If you put them off until late week, they may get the idea that they don't NEED weekly mowing, plus it really screws up my schedule when I get too far off track
Reply With Quote
  #9  
Old 12-13-2011, 03:19 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,194
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Have you decided on a mileage "cutoff" yet?
For example, I decided I'm going to stay within ten miles (one way) because otherwise I'm spending too much on gas.
This is a great idea! How long into running your business did you decide this was the way to go? Were you concerned initially when you implemented this step?

Also, what do you tell the new potential customers who call and are too far away?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 12-13-2011, 07:42 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
This is a great idea! How long into running your business did you decide this was the way to go? Were you concerned initially when you implemented this step?

Also, what do you tell the new potential customers who call and are too far away?

Almost immediately.
I started by plugging in addresses into Google maps to get directions for going to give an estimate. I started to realize what it was costing me in gas JUST to go LOOK at a property. I decided that 10 miles (from home) would be my max for regular services and that I would go further for one-time jobs or "projects" like hedges/cleanups.

I'm in a pretty densely populated area, so I figured I'd be able to make a go of it even by limiting myself to "this side of town".

Now, if I happen to be working out at my "borderline" and get an inquiry from someone that is beyond my usual max distance, but not far from where I'm already working, I will consider extending myself a bit more.



I just had a call this morning from someone inquiring about service for her parents for next season. She left a message stating where they are located and it's simply not worth the drive to me. I called back to thank her for her interest and explained where I'm located in relation to her parent's house and that it was out of my service area.
I added that "I go as far as areanamehere", on the off chance that she knows someone else who IS in my area. Hey, it's a long shot, but it's better than simply saying "no" and hanging up.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Scheduling? Best way to do it? Fresh Cut General Talk 3 03-17-2010 10:28 PM
Question about scheduling oldmanriver Starting a lawn care business. 1 01-04-2010 10:50 AM
Scheduling LemkeLawns Gopher Software Support Archived Question & Answers - Read Only 2 03-13-2007 10:48 PM
Scheduling Gopher Software Support Archived Question & Answers - Read Only 1 03-29-2005 08:58 AM
Scheduling larrystropicals Gopher Software Support Archived Question & Answers - Read Only 1 12-13-2004 08:13 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Today 01:22 PM
by Steve
2 86
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Today 01:21 PM
by Steve
14 604
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Today 07:39 AM
by SGL1
15 304
Building credit
Matther777
Yesterday 05:20 PM
Today 06:04 AM
by kslawn
1 53
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
Yesterday 10:14 PM
by WesleySnips
5 332
Spreading Weeds?
WesleySnips
Yesterday 09:46 PM
Yesterday 09:54 PM
by Just for Cuts
1 43
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 01:21 PM
by ExtremeLawncareServices
80 4,611
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
Yesterday 08:16 AM
by Just for Cuts
7 179
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 320
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-26-2014 04:29 PM
by BLC7
1 79
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-26-2014 02:34 PM
by SouthernRootsLawnCare
0 35
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
07-26-2014 08:10 AM
by Livingston Lawn Care
2 107
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 481
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 93
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 204
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,258
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 381
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 215
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 913
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 218
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 275
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 305
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 211
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,405
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 247
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 155
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 291
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 671
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 512
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 297
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 608
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 193
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 189
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 748
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,066
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 789
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 717
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 320,628
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,739
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 466
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 380
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 838
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 577
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 589
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,907
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 573
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 234
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 679
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 328
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 813
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:24 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:24 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy