Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Lost a good customer this week


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-17-2011, 09:59 PM
Ducke's Avatar
Ducke Ducke is offline
new member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 0
Ducke is on a distinguished road
Default Lost a good customer this week

I do believe I read a similar story on here a while back.
My very first customer been with me since before day one I mowed his lawn for two years before I started Ducke's.
Well he passed away a couple weeks ago. I went to the funeral etc.
Friday I get a letter in the mail with a check and a letter.
telling my services are no longer needed as her son has moved home and he will be mowing the lawn for now on.
Man this sucks I loved that lawn I kept it prefect, It was my pride and joy.
worst thing is I do the lawn beside it and across from it.
Oh well I guess you win some and you lose some.
Just one more I have to sign up for next year.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-17-2011, 10:52 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Sorry to hear that. I mow three properties that are for sale, so I could lose any, or all of them at any given moment.

One door closes, and other one opens - just like how I got my start in the business.


I actually turned a job down today because I now see that I don't HAVE to take anything I can get. Guy had a house he's been in for three months and has not once done anything with the lawn. I gave him a ballpark figure and then he mentioned "regular service". I told him it would be $35 every other week and he said, "So it would be a little more if I just wanted to have it done every three weeks?"

I thought about it and said "screw that". I wasn't in the mood to kill myself on his nasty-a$$ "lawn" only to have him wait THREE weeks before it gets cut again. That lawn will always look like crap and I don't want my name associated with it. And this guy is an attorney to boot, so it's not like he can't afford basic lawn care.

I guess what I'm trying to say is that whether we lose one or turn one away, there will always be someone else that needs our services.

Next!
Reply With Quote
  #3  
Old 09-17-2011, 11:05 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 8
mark123 is on a distinguished road
Default

I lost my 99 year old customer a few weeks ago. The next of kin won't reply to my emails so I don't know if I should cut or not. I'm going with not.
Reply With Quote
  #4  
Old 09-17-2011, 11:20 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
I lost my 99 year old customer a few weeks ago. The next of kin won't reply to my emails so I don't know if I should cut or not. I'm going with not.
^^^ Heartless bastard.









OH, and hey Ducke... that was me that had a client pass away recently.
For anyone who commented that I should have given the widow a free cut when I learned of his passing, well, I gave her a free hedge trim last week.
She was kind enough to keep me on to care for the lawn and always has the money ready for me - no reminders needed. Good clients get rewarded.

Last edited by Hedgemaster; 09-17-2011 at 11:25 PM.
Reply With Quote
  #5  
Old 09-17-2011, 11:35 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
. I told him it would be $35 every other week and he said, "So it would be a little more if I just wanted to have it done every three weeks?"

I thought about it and said "screw that". I wasn't in the mood to kill myself on his nasty-a$$ "lawn" only to have him wait THREE weeks before it gets cut again. That lawn will always look like crap and I don't want my name associated with it. And this guy is an attorney to boot, so it's not like he can't afford basic lawn care.
Next!
I had a few regulars down grade to every two or three weeks. Its late in the year so the grass isnt growing like it was in peak season. When I explained it would be a extra $5 some were baffled. But why? I told them the extra wear and tear and my reputation is at stake when the neighbors see what your lawn looks like and whos doing it. Most agreed one told me to keep cutting every two weeks and then would call a day or two before his scheduled day to tell me the grass didnt need to be cut. When I did show up the following week I tacked on the extra $5 and was ripping mad.
Reply With Quote
  #6  
Old 09-18-2011, 09:00 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
^^^ Heartless bastard.



I know, I know!

The man himself used to pay me every time without hesitation. Apparently, I'm also the only person he's ever tipped in his life. It shocked his nephew to learn of the tips he gave.

Ever since he moved in with his children and they've taken over the bills they've been months late. I really hate to lose $150/month but I've got customers waiting to throw money at me, I see no reason to chase these people.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
A Good Week of Bids Hedgemaster General Talk 5 03-31-2011 09:48 PM
Lost my first customer..... I think.... MountainViewGreenskeeper Community Assistance 8 05-05-2010 04:40 PM
Bad week with a good outcome jasonw Starting a lawn care business. 11 07-23-2009 11:47 AM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 09:20 AM
Bad, yet good week tiedeman General Talk 7 04-25-2006 12:16 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Best two stroke oil
Greg_TopYardServices
02-08-2016 07:53 PM
Today 08:29 AM
by Just for Cuts
10 167
Most requested days for...
Just for Cuts
Today 06:44 AM
Today 06:44 AM
by Just for Cuts
0 27
back surgery
Bradcook21
01-28-2016 08:51 PM
Yesterday 02:04 PM
by Bradcook21
16 427
Help Spread the word...
Sprinkler Buddy
12-02-2015 08:41 AM
Yesterday 08:19 AM
by Sprinkler Buddy
19 1,337
Howdy Yall !!!
B&C
02-10-2016 10:06 AM
Yesterday 01:05 AM
by Steve
1 44
hello
2menandmowers
02-10-2016 07:32 AM
Yesterday 12:53 AM
by Steve
1 47
Hello everyone!!!
1newkirk05
02-09-2016 03:16 PM
02-10-2016 04:05 PM
by jrs.landscaping
7 146
Tine Rake Detaching vs...
wigglesworth
02-09-2016 05:32 PM
02-09-2016 07:43 PM
by Steve
1 63
Finding open bids?!?
C&DPropertyManagement
02-07-2016 01:48 AM
02-09-2016 07:11 PM
by Steve
3 141
hello all
romanlandscape
01-29-2016 03:46 PM
02-07-2016 10:20 AM
by Bradcook21
6 241
Lawn Care Book Ranked #1
Steve
02-06-2016 12:36 AM
02-06-2016 12:36 AM
by Steve
0 119
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 184
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 246
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 274
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 151
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,528
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 272
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 127
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 148
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 222
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 281
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 161
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 255
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 149
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 171
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,165
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 387
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 330
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 342
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 270
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 224
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 195
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,713
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 676
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 408
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,125
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 480
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,956
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 318
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 428,252
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,456
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 231
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 286
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 275
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 968
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:45 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:45 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy