Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Help me find a nice way to dump a client


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 01-06-2011, 06:20 PM
tjgray tjgray is offline
Members
 
Join Date: Mar 2005
Location: Dallas, Texas
Age: 45
Posts: 104
Rep Power: 10
tjgray
Default

Any customer that would make an issue of $20 is not one I would want
__________________
Tara Gray
Green Paws Lawn Care
http://www.greenpawslawncare.com
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 07-28-2011, 09:56 PM
Prairieboy43 Prairieboy43 is offline
Junior Member
 
Join Date: Jul 2011
Location: Alberta, Canada
Posts: 1
Rep Power: 0
Prairieboy43 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Tell them" it's been nice working with you, good luck." mow on
Reply With Quote
  #13  
Old 07-28-2011, 10:07 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by tjgray View Post
Any customer that would make an issue of $20 is not one I would want
I have one that made an issue over $6. She's on the chopping block.
Reply With Quote
  #14  
Old 07-28-2011, 10:45 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 256
Rep Power: 5
shadrach is on a distinguished road
Default

Sounds like he owes you the $20 - make him pay it. If you need to drop him because you are not making on him then explain it to him exactly that way - explain that it isn't personal & that its a business decision & move on.
wouldn't worry about it damaging reputation.
Reply With Quote
  #15  
Old 07-29-2011, 09:40 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

if your only issue with kicking him to the curb is your reputation ,send him a nice email stating that upon further reflexion ,your vehicle burns too much gas to warrant a 10 mile drive out of your usual service area .It might be nice to recommend another lawnboy in his area .
Reply With Quote
  #16  
Old 07-30-2011, 04:29 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

Quote:
Originally Posted by TouchtonsCLC View Post
It's been a battle with Client from day one, and Client is the only lawn I service in this area of town. How do I dump Client and save my reputation? Client is arguing with prices, again, and I'm not willing to accomodate Client anymore.

Have you ever thought of keeping the PIA customer and expanding your customer base in this area of town and then as you do you can phase him out.
All customers are important but if you can take this negative and make it positive but increasing your customer base in a new area you win and the PIA customer won't seem so much of a pain.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #17  
Old 09-16-2011, 08:42 PM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 137
Rep Power: 5
lxarth is on a distinguished road
Default

I think your email was enough. I'm shocked that you dropped the $20 though. I would have simply said that he has agreed on the $20, and expect him to pay.

Just keep it professional, and like brucessaid, you can just explain that his area of town is very far away, and you have to focus on client closer in.

Look at it from a cost standpoint anyways. 10 miles, there and back, is costing you probably $8 in gas. The TIME you spend driving that far, and back to your normal area is around 40 min. You could service another customer with that drive time alone, so right there you just lost another $30.

Just add it up. Be nice, and just drip him.
Reply With Quote
  #18  
Old 09-17-2011, 02:42 AM
nickeckes nickeckes is offline
Member
 
Join Date: Apr 2011
Posts: 60
Rep Power: 4
nickeckes is on a distinguished road
Default

I had a client Complain About a $5.00 increase. . At the beginging of this year, I wrote a nice letter to all my clients saying due to fuel increases and maintaince increases i will be raising your cutting rate $5.00 on top of what you were normaly paying

so if they were paying $10.00. now its $15.00 a Cut

if they were paying $40.00, now its $45.00.

and ECT..

Well i had 8 houses all on the same block(within walking from yard to yard and never had to unload reload the trailer), almost every lawn on that block i charged between $20-$25 a cut besides this one lady I charged her only $10.00. . Why did i charge her that you may ask?? she was my 1st client on that steet(and i had a good feeling i would pick up other clients on this street, All older women in there 60s-80s years of age) and it only took me 10-15min to cut her grass, start to finish.. .

well needless to say she called me after getting my letter and said $5.00 was to big of a price increase and that its really unfair and that she was going to talk to her daughter to see what she thinks about it.. .. . So shes complaining about a $15.00 lawn cut!!

Anyways, i cut her lawn for about 2 months this year @ the $15.00 a cut. . (she was a call when needed cut) and id just cut it the same day i cut everyone else on the block when she called to have me cut it. .well she hasnt called in weeks now. . so i guess the $15.00 a cut was to much for her(maybe she should sell her cadillac) i know she had the money. . but anyways i dont know whos cutting it now, and neither do i care. . im not going to chase that client back for $15.00 . .

Just a little story i thought id share because im bored hahahah
Reply With Quote
  #19  
Old 09-17-2011, 08:33 AM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

just making sure you realise your new fees gave the lady a 50% increase per cut , which as a consumer seems like a pretty big jump .I bet your "extra" costs to service this property this season are not even 50 cents extra per cut depending on your equipment used .
Reply With Quote
  #20  
Old 09-17-2011, 11:04 PM
nickeckes nickeckes is offline
Member
 
Join Date: Apr 2011
Posts: 60
Rep Power: 4
nickeckes is on a distinguished road
Default

With the fuel prices jumping this year. . and to charge 10 bucks that isnt alot!! she was my only client out of the 50 clients i have that complained. . .
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Where Do You Guys Dump? Fresh68 Lawn Maintenance / Lawn Renovation 22 11-28-2012 07:55 PM
Dump Trailer MountainViewGreenskeeper Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 15 05-30-2011 09:24 PM
Need a new dump CHEESE2009 Community Assistance 6 05-27-2009 03:45 PM
Dump kits for pick-up StealthDumpTrucks Promote your products or services 41 05-16-2008 12:52 PM
Thinking about getting a dump truck S.P.Martin Lawn Care Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 4 07-13-2007 09:32 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 11:12 PM
by TNTurf
7 659
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Yesterday 10:44 PM
by sanchez5
5 301
Dealing With Gas Can...
Mr. Mow
Yesterday 01:41 PM
Yesterday 08:23 PM
by Sprinkler Buddy
2 88
Leaf Box & Loader Set...
ringahding1
Yesterday 06:20 AM
Yesterday 07:22 PM
by ringahding1
2 95
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
Yesterday 05:47 PM
by NHray
2 282
Hi Steve From West...
Mr. Mow
Yesterday 01:59 PM
Yesterday 01:59 PM
by Mr. Mow
0 55
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
Yesterday 01:50 PM
by Mr. Mow
8 216
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
Yesterday 01:36 PM
by Mr. Mow
16 573
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
Yesterday 01:26 PM
by stevef1201
11 410
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 01:19 PM
by ExtremeLawncareServices
158 11,245
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
Yesterday 01:04 PM
by SGL1
4 184
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,730
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,242
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 155
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 230
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 663
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,107
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 405
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 243
first year update
cmdlawncare
08-12-2014 05:41 PM
10-20-2014 02:07 PM
by Steve
3 1,231
Pda
stevef1201
10-18-2014 02:05 PM
10-19-2014 11:27 PM
by SGL1
2 223
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 587
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 889
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,244
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 626
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 339,971
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-15-2014 02:57 PM
by Steve
2 371
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 342
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,431
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,451
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,536
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 471
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 636
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 474
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 822
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,453
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 786
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,594
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,009
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 914
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 566
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 552
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,085
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 2,953
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,596
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 799
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 778
Good Mower
jack2048
10-04-2014 05:34 PM
10-07-2014 01:05 PM
by Steve
7 862
Mulching fad killing...
Tree geek
10-06-2014 08:37 PM
10-06-2014 08:37 PM
by Tree geek
0 684
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-06-2014 02:53 PM
by Steve
11 1,409
» Popular Tags
4wd apartment complex article marketing auger bark bid blades bob villa care charge collections collections subcontractor decorating ditches edging employee problems equipment rental estimate exmark ferris four wheel drive fundraiser gopherhaul gravely growing a lawn care business hardscapes how much to charge husqvarna installation introduction kawasaki landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing mr dave mulch new mower past due podcast promotion pto redmax reo running a business scag search engine optimization seo small engine repair snow sprayer starting a business steep lawns steve stihl theft of services top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:46 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:46 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy