Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Lost a good customer this week


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-17-2011, 09:59 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 5
Ducke is on a distinguished road
Default Lost a good customer this week

I do believe I read a similar story on here a while back.
My very first customer been with me since before day one I mowed his lawn for two years before I started Ducke's.
Well he passed away a couple weeks ago. I went to the funeral etc.
Friday I get a letter in the mail with a check and a letter.
telling my services are no longer needed as her son has moved home and he will be mowing the lawn for now on.
Man this sucks I loved that lawn I kept it prefect, It was my pride and joy.
worst thing is I do the lawn beside it and across from it.
Oh well I guess you win some and you lose some.
Just one more I have to sign up for next year.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-17-2011, 10:52 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Sorry to hear that. I mow three properties that are for sale, so I could lose any, or all of them at any given moment.

One door closes, and other one opens - just like how I got my start in the business.


I actually turned a job down today because I now see that I don't HAVE to take anything I can get. Guy had a house he's been in for three months and has not once done anything with the lawn. I gave him a ballpark figure and then he mentioned "regular service". I told him it would be $35 every other week and he said, "So it would be a little more if I just wanted to have it done every three weeks?"

I thought about it and said "screw that". I wasn't in the mood to kill myself on his nasty-a$$ "lawn" only to have him wait THREE weeks before it gets cut again. That lawn will always look like crap and I don't want my name associated with it. And this guy is an attorney to boot, so it's not like he can't afford basic lawn care.

I guess what I'm trying to say is that whether we lose one or turn one away, there will always be someone else that needs our services.

Next!
Reply With Quote
  #3  
Old 09-17-2011, 11:05 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

I lost my 99 year old customer a few weeks ago. The next of kin won't reply to my emails so I don't know if I should cut or not. I'm going with not.
Reply With Quote
  #4  
Old 09-17-2011, 11:20 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
I lost my 99 year old customer a few weeks ago. The next of kin won't reply to my emails so I don't know if I should cut or not. I'm going with not.
^^^ Heartless bastard.









OH, and hey Ducke... that was me that had a client pass away recently.
For anyone who commented that I should have given the widow a free cut when I learned of his passing, well, I gave her a free hedge trim last week.
She was kind enough to keep me on to care for the lawn and always has the money ready for me - no reminders needed. Good clients get rewarded.

Last edited by Hedgemaster; 09-17-2011 at 11:25 PM.
Reply With Quote
  #5  
Old 09-17-2011, 11:35 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
. I told him it would be $35 every other week and he said, "So it would be a little more if I just wanted to have it done every three weeks?"

I thought about it and said "screw that". I wasn't in the mood to kill myself on his nasty-a$$ "lawn" only to have him wait THREE weeks before it gets cut again. That lawn will always look like crap and I don't want my name associated with it. And this guy is an attorney to boot, so it's not like he can't afford basic lawn care.
Next!
I had a few regulars down grade to every two or three weeks. Its late in the year so the grass isnt growing like it was in peak season. When I explained it would be a extra $5 some were baffled. But why? I told them the extra wear and tear and my reputation is at stake when the neighbors see what your lawn looks like and whos doing it. Most agreed one told me to keep cutting every two weeks and then would call a day or two before his scheduled day to tell me the grass didnt need to be cut. When I did show up the following week I tacked on the extra $5 and was ripping mad.
Reply With Quote
  #6  
Old 09-18-2011, 09:00 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
^^^ Heartless bastard.



I know, I know!

The man himself used to pay me every time without hesitation. Apparently, I'm also the only person he's ever tipped in his life. It shocked his nephew to learn of the tips he gave.

Ever since he moved in with his children and they've taken over the bills they've been months late. I really hate to lose $150/month but I've got customers waiting to throw money at me, I see no reason to chase these people.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
A Good Week of Bids Hedgemaster General Talk 5 03-31-2011 09:48 PM
Lost my first customer..... I think.... MountainViewGreenskeeper Community Assistance 8 05-05-2010 04:40 PM
Bad week with a good outcome jasonw Starting a lawn care business. 11 07-23-2009 11:47 AM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 09:20 AM
Bad, yet good week tiedeman General Talk 7 04-25-2006 12:16 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Today 05:09 PM
by Chilehead
28 8,804
Repair or replace the...
lxarth
Today 05:07 PM
Today 05:07 PM
by lxarth
0 1
Employee job training...
brookline
12-15-2014 08:15 PM
Today 04:59 PM
by Chilehead
3 119
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
Today 01:11 PM
by Steve
23 2,861
I'm BACK!
SuperiorPower
Yesterday 11:08 PM
Today 01:09 PM
by Steve
1 64
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
Today 09:40 AM
by SuperiorPower
34 5,992
Peco Bagger
AGPS
11-18-2014 02:20 PM
Today 09:13 AM
by SuperiorPower
15 1,202
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-15-2014 10:30 PM
by ExtremeLawncareServices
188 16,333
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 207
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 210
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 280
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 185
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 690
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 723
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 196
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 3,920
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 306
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,250
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 538
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 384
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,681
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 796
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 349
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 341
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,014
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,599
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 865
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,172
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,340
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 514
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 587
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,117
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 755
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,120
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,770
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 607
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,329
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 550
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,411
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,385
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,412
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 634
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,169
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,070
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 527
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,225
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-28-2014 10:49 AM
by Steve
13 2,213
Happy Thanksgiving!
Steve
11-27-2014 09:48 AM
11-27-2014 09:48 AM
by Steve
0 576
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-26-2014 09:23 PM
by stevef1201
5 933
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-26-2014 12:12 PM
by Just for Cuts
5 870
» Popular Tags
2wd 4x4 aerocore apartment complex auger bark billy goat brushcutter blades bush care charge christmas collections edging employee problems equipment rental estimate foreman four wheel drive georgia gopherhaul grass gravely growing a lawn care business hills holiday husqvarna jobs john deere quik trac labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness new business new mower ordinance past due per hour service podcast profit on employee pto push versus ride running a business savannah search engine optimization seo shreaded small engine repair sprayer starting a business steep lawns theft toro grand stand trailer trimmer rack wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:46 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:46 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy