Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Lost a good customer this week


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-17-2011, 08:59 PM
Ducke's Avatar
Ducke Ducke is offline
new member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 0
Ducke is on a distinguished road
Default Lost a good customer this week

I do believe I read a similar story on here a while back.
My very first customer been with me since before day one I mowed his lawn for two years before I started Ducke's.
Well he passed away a couple weeks ago. I went to the funeral etc.
Friday I get a letter in the mail with a check and a letter.
telling my services are no longer needed as her son has moved home and he will be mowing the lawn for now on.
Man this sucks I loved that lawn I kept it prefect, It was my pride and joy.
worst thing is I do the lawn beside it and across from it.
Oh well I guess you win some and you lose some.
Just one more I have to sign up for next year.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-17-2011, 09:52 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Sorry to hear that. I mow three properties that are for sale, so I could lose any, or all of them at any given moment.

One door closes, and other one opens - just like how I got my start in the business.


I actually turned a job down today because I now see that I don't HAVE to take anything I can get. Guy had a house he's been in for three months and has not once done anything with the lawn. I gave him a ballpark figure and then he mentioned "regular service". I told him it would be $35 every other week and he said, "So it would be a little more if I just wanted to have it done every three weeks?"

I thought about it and said "screw that". I wasn't in the mood to kill myself on his nasty-a$$ "lawn" only to have him wait THREE weeks before it gets cut again. That lawn will always look like crap and I don't want my name associated with it. And this guy is an attorney to boot, so it's not like he can't afford basic lawn care.

I guess what I'm trying to say is that whether we lose one or turn one away, there will always be someone else that needs our services.

Next!
Reply With Quote
  #3  
Old 09-17-2011, 10:05 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default

I lost my 99 year old customer a few weeks ago. The next of kin won't reply to my emails so I don't know if I should cut or not. I'm going with not.
Reply With Quote
  #4  
Old 09-17-2011, 10:20 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
I lost my 99 year old customer a few weeks ago. The next of kin won't reply to my emails so I don't know if I should cut or not. I'm going with not.
^^^ Heartless bastard.









OH, and hey Ducke... that was me that had a client pass away recently.
For anyone who commented that I should have given the widow a free cut when I learned of his passing, well, I gave her a free hedge trim last week.
She was kind enough to keep me on to care for the lawn and always has the money ready for me - no reminders needed. Good clients get rewarded.

Last edited by Hedgemaster; 09-17-2011 at 10:25 PM.
Reply With Quote
  #5  
Old 09-17-2011, 10:35 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
. I told him it would be $35 every other week and he said, "So it would be a little more if I just wanted to have it done every three weeks?"

I thought about it and said "screw that". I wasn't in the mood to kill myself on his nasty-a$$ "lawn" only to have him wait THREE weeks before it gets cut again. That lawn will always look like crap and I don't want my name associated with it. And this guy is an attorney to boot, so it's not like he can't afford basic lawn care.
Next!
I had a few regulars down grade to every two or three weeks. Its late in the year so the grass isnt growing like it was in peak season. When I explained it would be a extra $5 some were baffled. But why? I told them the extra wear and tear and my reputation is at stake when the neighbors see what your lawn looks like and whos doing it. Most agreed one told me to keep cutting every two weeks and then would call a day or two before his scheduled day to tell me the grass didnt need to be cut. When I did show up the following week I tacked on the extra $5 and was ripping mad.
Reply With Quote
  #6  
Old 09-18-2011, 08:00 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
^^^ Heartless bastard.



I know, I know!

The man himself used to pay me every time without hesitation. Apparently, I'm also the only person he's ever tipped in his life. It shocked his nephew to learn of the tips he gave.

Ever since he moved in with his children and they've taken over the bills they've been months late. I really hate to lose $150/month but I've got customers waiting to throw money at me, I see no reason to chase these people.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
A Good Week of Bids Hedgemaster General Talk 5 03-31-2011 08:48 PM
Lost my first customer..... I think.... MountainViewGreenskeeper Community Assistance 8 05-05-2010 03:40 PM
Bad week with a good outcome jasonw Starting a lawn care business. 11 07-23-2009 10:47 AM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 08:20 AM
Bad, yet good week tiedeman General Talk 7 04-24-2006 11:16 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I came across this on a...
rootytalbot
Yesterday 11:04 AM
Today 03:34 PM
by jrs.landscaping
5 108
recycler toro 22"
rvezakis
Today 12:10 PM
Today 12:10 PM
by rvezakis
0 27
Help bidding a hedge...
hopolb33
Yesterday 06:09 PM
Today 11:08 AM
by Steve
1 64
Big mowing job
Bradcook21
07-30-2015 03:57 PM
Today 11:06 AM
by Steve
7 172
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-01-2015 11:27 AM
by mattthelawnguy
10 423
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-31-2015 12:29 PM
by Steve
1,227 401,643
Hello Everybody
budspop
07-30-2015 11:42 AM
07-31-2015 12:28 PM
by Steve
1 74
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-31-2015 11:34 AM
by googus
9 613
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 147
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 264
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
07-28-2015 09:09 PM
by Steve
2 244
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 262
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 415
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 236
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 812
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,989
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 405
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,502
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,450
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,522
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 330
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 480
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 348
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 369
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,776
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,710
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,518
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 372
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 320
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 493
» Popular Tags
accounting ad landscaping aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design edging equipment dealer financials flyers foreman free advertising google growing a lawn care business hardscapes hiring how to hydro increase customers invoicing jobs landscape landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mulch new business ordinance past due patio install per hour charge per hour service plowing pricing profit on employee quickbooks quickbooks online scag sell the vision seo shell shreaded snow plowing solo square foot swzt tree pics up sell employee walk behind web design website website design wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:54 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:54 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy