Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Lost a good customer this week


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-17-2011, 08:59 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default Lost a good customer this week

I do believe I read a similar story on here a while back.
My very first customer been with me since before day one I mowed his lawn for two years before I started Ducke's.
Well he passed away a couple weeks ago. I went to the funeral etc.
Friday I get a letter in the mail with a check and a letter.
telling my services are no longer needed as her son has moved home and he will be mowing the lawn for now on.
Man this sucks I loved that lawn I kept it prefect, It was my pride and joy.
worst thing is I do the lawn beside it and across from it.
Oh well I guess you win some and you lose some.
Just one more I have to sign up for next year.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-17-2011, 09:52 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Sorry to hear that. I mow three properties that are for sale, so I could lose any, or all of them at any given moment.

One door closes, and other one opens - just like how I got my start in the business.


I actually turned a job down today because I now see that I don't HAVE to take anything I can get. Guy had a house he's been in for three months and has not once done anything with the lawn. I gave him a ballpark figure and then he mentioned "regular service". I told him it would be $35 every other week and he said, "So it would be a little more if I just wanted to have it done every three weeks?"

I thought about it and said "screw that". I wasn't in the mood to kill myself on his nasty-a$$ "lawn" only to have him wait THREE weeks before it gets cut again. That lawn will always look like crap and I don't want my name associated with it. And this guy is an attorney to boot, so it's not like he can't afford basic lawn care.

I guess what I'm trying to say is that whether we lose one or turn one away, there will always be someone else that needs our services.

Next!
Reply With Quote
  #3  
Old 09-17-2011, 10:05 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

I lost my 99 year old customer a few weeks ago. The next of kin won't reply to my emails so I don't know if I should cut or not. I'm going with not.
Reply With Quote
  #4  
Old 09-17-2011, 10:20 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
I lost my 99 year old customer a few weeks ago. The next of kin won't reply to my emails so I don't know if I should cut or not. I'm going with not.
^^^ Heartless bastard.









OH, and hey Ducke... that was me that had a client pass away recently.
For anyone who commented that I should have given the widow a free cut when I learned of his passing, well, I gave her a free hedge trim last week.
She was kind enough to keep me on to care for the lawn and always has the money ready for me - no reminders needed. Good clients get rewarded.

Last edited by Hedgemaster; 09-17-2011 at 10:25 PM.
Reply With Quote
  #5  
Old 09-17-2011, 10:35 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
. I told him it would be $35 every other week and he said, "So it would be a little more if I just wanted to have it done every three weeks?"

I thought about it and said "screw that". I wasn't in the mood to kill myself on his nasty-a$$ "lawn" only to have him wait THREE weeks before it gets cut again. That lawn will always look like crap and I don't want my name associated with it. And this guy is an attorney to boot, so it's not like he can't afford basic lawn care.
Next!
I had a few regulars down grade to every two or three weeks. Its late in the year so the grass isnt growing like it was in peak season. When I explained it would be a extra $5 some were baffled. But why? I told them the extra wear and tear and my reputation is at stake when the neighbors see what your lawn looks like and whos doing it. Most agreed one told me to keep cutting every two weeks and then would call a day or two before his scheduled day to tell me the grass didnt need to be cut. When I did show up the following week I tacked on the extra $5 and was ripping mad.
Reply With Quote
  #6  
Old 09-18-2011, 08:00 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
^^^ Heartless bastard.



I know, I know!

The man himself used to pay me every time without hesitation. Apparently, I'm also the only person he's ever tipped in his life. It shocked his nephew to learn of the tips he gave.

Ever since he moved in with his children and they've taken over the bills they've been months late. I really hate to lose $150/month but I've got customers waiting to throw money at me, I see no reason to chase these people.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
A Good Week of Bids Hedgemaster General Talk 5 03-31-2011 08:48 PM
Lost my first customer..... I think.... MountainViewGreenskeeper Community Assistance 8 05-05-2010 03:40 PM
Bad week with a good outcome jasonw Starting a lawn care business. 11 07-23-2009 10:47 AM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 08:20 AM
Bad, yet good week tiedeman General Talk 7 04-24-2006 11:16 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Yesterday 11:36 PM
by SGL1
7 254
snowplowing
jshak40
Yesterday 07:20 AM
Yesterday 07:55 PM
by jrs.landscaping
5 118
Brake job!
kslawn
08-30-2014 07:49 AM
Yesterday 05:57 PM
by 04bluesilverado
5 162
Trailer tires
J.A.S.LawnService
Yesterday 10:17 AM
Yesterday 11:39 AM
by stevef1201
1 67
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
08-31-2014 05:55 PM
by stevef1201
3 117
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
08-31-2014 04:48 PM
by avetslawncare
6 238
New to the industry-...
Lsmain
08-31-2014 10:53 AM
08-31-2014 10:53 AM
by Lsmain
0 90
Sod
RosalesLawnCare
08-27-2014 03:47 PM
08-30-2014 07:00 PM
by RosalesLawnCare
2 181
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
08-30-2014 05:04 PM
by stevef1201
1 113
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
08-30-2014 09:49 AM
by BLC7
10 415
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
08-29-2014 05:39 PM
by jrs.landscaping
1 136
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 556
Hello
jawnebgoode
08-28-2014 08:37 PM
08-28-2014 08:37 PM
by jawnebgoode
0 76
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
08-28-2014 05:06 PM
by kurtwin
0 103
Softball field
kslawn
08-15-2014 09:28 AM
08-28-2014 12:01 PM
by Steve
16 638
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
08-28-2014 11:58 AM
by Steve
5 241
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 331,290
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,694
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 540
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 222
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,880
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 313
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 388
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 258
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 230
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 267
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 512
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 768
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 237
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 571
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 539
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 281
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 393
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 307
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,139
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 594
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,711
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 772
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,972
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 400
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 520
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 354
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 627
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 506
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 602
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 653
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 905
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 445
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 509
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 400
» Popular Tags
advertisement apartment complex article marketing bid blades charge christmas lighting courtesy call credit card processing customers decorating ditches ecosymbiosis employee problems escrow exmark ferris first truck fundraiser georgia gopherhaul grass gravely gravely 34" zero turn growing a lawn care business holiday lighting honda how much to charge kawasaki landscape services lawn lawn care lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf removal lighting brass outdoor lights marketing native plants new buisness online classifieds outdoor environments podcast pto redmax rotating running a business savannah scag season seo snow snow plowing sprayer starting a business steep lawns stihl sulky toro toro grand stand trimmer rack turfgrass consulting walker zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:40 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:40 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy