Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Business is Good


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #21  
Old 09-04-2011, 11:55 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by TLC131 View Post
I also had a bi-polar picky lady that I no longer service and life has been so much better.

This post made me happy. I'm not the only one with these kinds of clients, WOOO!!!


Now if we can avoid these kinds of clients from the start, that would be great!

I dropped a client this year with memory problems. Every time I went to cut the grass I had to listen to his life story... it got to the point I was getting so impatient so I just finished all of his sentences.

I know the life story of his entire family, because he has told me about 30 times. Sure I feel bad for not accepting him this year, but I'm not going through hell again.


I wish I was smart enough to do that with the lady I accepted this year, should have used my brain and not my heart. lol... Glad she's gone though, it's just that I can't drive on certain streets now... gotta keep avoiding her.... 2 years of misery!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 09-04-2011, 11:57 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,471
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Bottom line is shes gone now so life is seriously so much better. I don't know why we put up with these people when they are such small customers $$.
That is really a great question.

Is it because we feel if we lose them then we are going backwards? Or maybe that others will leave too so we have to stem the flow as soon as possible or is it something else?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #23  
Old 09-04-2011, 12:21 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
That is really a great question.

Is it because we feel if we lose them then we are going backwards? Or maybe that others will leave too so we have to stem the flow as soon as possible or is it something else?

From watching the show "Kitchen Nightmares" with Gordon Ramsay, a show about helping failing restaurants succeed;

Basically, I watch this show to see if I am able to relate to similar issues.

One thing I notice, is a lot of restaurants are too scared to change because they fear of losing their current clients, even if they are about to go out of business.

It's the "risk" of not knowing if you can replace them. We'd rather keep the clients that make us miserable instead of dropping them and being one client short. The question is, do we really need clients like this if our business is failing because of it?

Like you said Steve, it feels as if we are going backwards. Dropping a client in our minds is hard to see as a positive thing, but from experience it has to be done.



Another restaurant offered a "bring a friend and their meal is free" deal. The place was packed every day, for the restaurant owner, he had a hard time realizing that just because he had everyone in town eating at his place, he was still going out of business because of the deal he offered.

"If I don't offer the deal, no one will come"

, I can see how upsetting that can be, but if your not making a profit out of those customers, it's time to change!
Reply With Quote
  #24  
Old 09-07-2011, 03:55 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,471
Rep Power: 10
Steve has disabled reputation
Default

Those are all excellent points. I watch that show a lot too.

One lesson that stands out to me from that show and from the Gopher Forum is that a business does go through different stages as it grows.

In the first stage where you are trying to just see if your business idea will work at all, you look to get as many customers as you can, regardless of any other issues.

At this stage you tend not to care if you are making a profit or if you are getting beaten to death by the continuous requests and complaints your customers make. It is in this stage that most businesses fail. I think it is because they are not watching the bottom line and they are running around like chickens with their heads cut off, as they try to make everyone happy. At the end of the day, week, month, they are exhausted and the work is never done.

Then for those that survive the first stage, the business owner tends to get tired of certain b.s. and looks to make money at what he is doing. He starts to prune the customers who are low payers and also those that are the complainers. The business owner starts to realize there is only a finite amount of time he can work during the day and he starts to look to maximize his profits each and every day. He does this by finding higher end customers who complain the least.

As your business starts to grow profitable in this stage, you look to take on employees and expand out your business. Stage three begins to take place as you add employees and then look to expand again, taking on more customers. You then train your staff to make the customer happy, regardless of their requests.

Customers know they can screw with you if you are an owner. They will ask you to do bizarre things at no additional cost, but the funny thing is, with employees, they know the employee may say they can't perform that extra freebie, so they won't even bother asking. Having employees as intermediaries tends to filter out a lot of the customer b.s.

Stage 4 then occurs when you find what your optimal company size is and you repeat what you did in step 2. You focus on your ideal customers who will pay you the most and bother you the least. You also try to maximize your profits with the resources you have available at hand.

How does this sound? How does this compare/contrast with your operation and what would you add to this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #25  
Old 09-07-2011, 04:05 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Customers know they can screw with you if you are an owner. They will ask you to do bizarre things at no additional cost, but the funny thing is, with employees, they know the employee may say they can't perform that extra freebie, so they won't even bother asking. Having employees as intermediaries tends to filter out a lot of the customer b.s.


I think that's everything in a nutshell, what spoke to me the most was what I had quoted from you. As an employee, I wouldn't be able to make deals with the clients. Unfortunately I am the owner, and I'm out doing the work.


One idea I just thought of was, why not make a "fake" owner... A ghost who never shows his face, haha!


This way I can say, "My boss would fire me"... but I am still the one who prices the jobs etc... would be tricky but I'm going to look into it!!! Almost sounds fun to create a fake person, LOL
Reply With Quote
  #26  
Old 09-07-2011, 04:24 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default


I da new ohnah of da briz lon suhviss.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
opinion on Business name Good or Bad????? brian77833 Starting a lawn care business. 10 06-06-2009 11:08 PM
good program for business? lazyhusband General Business Discussions 4 02-18-2009 06:20 PM
Good or bad business idea? Steve General Business Discussions 2 05-29-2007 09:58 AM
Ski business looks bad, landscaping looks good Steve General Business Discussions 0 01-06-2007 02:18 PM
A good add on for a landscape business? Steve General Business Discussions 0 08-01-2006 10:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
Today 02:54 PM
by GreenWorx
13 3,295
Is it too late to do...
markty
06-16-2015 05:28 PM
Today 01:00 PM
by problem solver
9 2,115
Pricing issue
Mr. Mow
Today 06:15 AM
Today 11:11 AM
by SGL1
2 62
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
Today 10:23 AM
by Steve
6 191
Hi everyone
Mattw
Yesterday 05:59 PM
Today 10:18 AM
by Steve
1 54
how to make customers...
Bradcook21
05-27-2015 05:04 PM
Yesterday 06:30 PM
by Mattw
8 2,393
4th of July parade...
Steve
Yesterday 10:35 AM
Yesterday 10:35 AM
by Steve
0 38
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
Yesterday 10:30 AM
by Steve
4 185
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
Yesterday 10:19 AM
by Steve
13 2,287
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
Yesterday 10:14 AM
by Steve
7 2,002
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,188
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 128
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,958
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,935
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 118
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,780
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,943
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,826
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,431
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,837
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,841
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,121
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,158
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,864
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,936
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,893
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,882
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,996
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 2,004
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,920
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,397
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,079
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,160
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,425
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,086
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,953
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,716
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,796
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,096
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,981
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,124
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,887
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,452
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,348
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 3,046
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,957
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,213
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,379
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,977
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,949
» Popular Tags
aerocore apartment bid apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bush collections contract help curb appeal services deliquentaccounts design ditches door hangers employee problems equipment rental facebook flyers foreman free advertising free lawn care google growing a lawn care business hills hiring how to husqvarna increase customers jobs landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing more customers business mr dave mulch new business past due per hour charge plowing profit on employee push versus ride scag secrets to landscaping sell the vision seo shell small engine repair snow plowing sq ft square foot steep lawns swzt trailer trailer mate pro tree tree pics trimmer rack web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:26 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:26 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy