Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Phone!


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #11  
Old 05-20-2011, 12:27 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Well isn't that a good thing that your getting soooooooo many calls?
No.

Beleave me u think you have it hard
Yes. I've put 2 folks through school. I cook breakfast and dinner, and I work.

turn off your phone and give yourself 2 days I promise it will help
It wont. This tactic will just set me back.

Everybody needs a break sometime or another
Indeed, unfortunately it's the beginning of the season.



Let me solve my own problem, because all I'm receiving is tidbits of irrational information. I have to say thank you Steve, for for a well thought out response!

So here's the problem, right?

The call volume on my phone is "too much". What is too much?

1. The same caller will call my phone with 2-3 numbers within an hour. Leaving me to call each number back - because they can't simply leave a single message and leave it at that.

2. A single caller will leave a voice message on my phone every time they call, as if there first message wasn't sufficient. This creates a problem where all of my calls later on will not come with messages - my voicemail will be full.

3. I do not have a lot of time. I check "canada411.ca" to reverse search phone numbers and where the person resides before I call back, why? Doing this enables me to see if it's worth an extra 5-10 minutes on the phone denying a person service. A lot of numbers aren't registered, so I have to call them back blindly. A lot of time is wasted chasing down the caller(s) and the outcome is repetitive, the outcome is denying service to those outside my area of business.

4. A lot of people including my customers are arrogant. Regardless of how many customers I have, they will always assume I run my business for them individually. They don't see a problem with calling my phone non stop all day until someone answers, while leaving a message along with every phone call.

5. A lot of customers are ignorant, they don't understand that when it rains - there is no service. When it's the weekend, there is no service unless scheduled by me in an advance. They all know this, they just don't give a crap.


With all of the above, we could assume it's the customer who is constantly unaware of how I operate, regardless of being told previously.

Ok, so I can just tell them again, right? No. It's not that simple.

A lot of my customers have their own schedules, they need to be home every time I arrive, or they need a phone call upon my arrival - these are the elderly who want to make sure everything goes according to plan. These customers rely on me to arrive the same time throughout the entire season (impossible). These customers pay money, and telling them the facts over and over again isn't that easy without coming off as an a-hole.

Even by sending out a notice, it will be taken personally to each and every customer. As they would all believe that it's meant for them, and it's sadly true.

Let's go back a bit, what might have caused this problem?

Being friendly and allowing my customers to trust me. I assume they know how good they have it, and aren't willing to lose it - so they call non stop to receive assurance to put their minds at ease.

So I can just be neutral, right?

Being friendly has turned my business into a huge success, it's what my company represents. Unfortunately, the bigger I get the less one-on-one my customers receive and the more unlikely they are to stick around. I'm not pulling a stat out of my arse like most of you on this forum, I've seen first hand that customers would drop me and go with a cheaper service if I lost my friendly approach.

My customers are with me because I am able to show appreciation, while making them feel better than they really are - and we as humans love that. The idea is to win them over by treating them as an idol. It's all about psychology, this method will keep them addicted alone regardless of price - you just need an opportunity to make your move.

If I would become neutral, they will only look at the quality of my work and begin comparing it to the price of my competition. They aren't as afraid to lose my work quality for any cheaper service as you'd think.

Out of all my customers, they are with me for ME, not the name of my business, quality or price. I've done everything I could to stand out and differ from what customers have told me they dislike about my competition. The most difficult part is keeping up with it. It was all great in the past, I've have beers with just about every male customer of mine, not just a handful. I am a true "representative" of my company and have become the face of what makes this business work and what people want.


THE REAL PROBLEM:
It's now very difficult to get any work done, while "keeping face".


Don't worry, I wont let you guys solve this problem either.

Here are a few solutions;

1. Hire an assistant

2. Hire a receptionist

Neither of them will work. A good assistant is an investment (time+money+temper). It's in the process, and nearly impossible to acquire while making it worth it.

A receptionist can only go so far for the dollar I provide. It sounds like a good sacrifice considering my issue, but down here in reality it's a complete loss at the current position my business is in.

beta SOLUTION:
The best option, being the most difficult would be to hire an assistant who can take the calls, be the face of the company or the foreman while I'd be able to trust them to do as well as I have done, or better. This solution still has many faults.

The solution above is in progress, it's unfortunate that no one is capable of providing me what I require at this current time. The best I can do to my knowledge is wait and continue the search.














For fun;

Calls received from 7-9AM: 12
Calls received from the start of this post till the end: +6

Total: 18. this isn't as pleasant as you'd think

It's Saturday, May 20th.
Two thing Cheese.
One: You posted your personal problems on the forum so don't get all in a huff if someone posts a reply.
If you don't want our tidbits of irrational information don't ask for it.

Two its Friday the 20th not Saturday. when I read Saturday you got me all frigged up thinking I missed my Friday mow schedule.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 05-20-2011, 12:48 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
My bad - I am flustered, I was looking at my schedule along with the date.

Correction: It's Friday, May 20th.

I am on my weekend schedule, Saturday, May 21st.

You are right.


**************


Thanks for your non-constructive criticism. Mind as well tell everyone to close up shop as it's an efficient answer which can be put on the end of every problem.

I respect you as a person, I understand you are upset along with myself. I also understand that you made an effort.

I'm sorry my expectations were high. When I post a situation, the last thing I want to here is "close up shop", "give up" from anyone of of you. I'm sure you'd all feel the same.


Anyway, it's official - I'm off of this forum.
Reply With Quote
  #13  
Old 05-20-2011, 03:44 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

cheese,your by far the craziest poster ever ,and I can tell your hurting right now ,you need to find a happy place away from the phone .Any chance you can make a rule like "phone calls accepted between 6-8 pm monday thru thursday because all you old buzzards are bugging the sh1t out of me " or something like that ? just a thought and possibly easier than sending yourself to the corner for a time out .I cant stand the telephone,so I refuse to carry a cell phone ,I have a second line I use strickly for cranck calling people [everybody has to at least once in their lives order a large crane to your neighbors house for some emergency demolition work ] ,,or business and have everybody leave a message on it ,but I know it doesnt work for everybody .Have a great weekend Cheese !
Reply With Quote
  #14  
Old 05-20-2011, 06:56 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

Cheese buddy
I don't want to see you go.
Right now you have some issues and there is no better place to be then here with fellow lawn care people.
I may have been harsh with my comments but it was only to get you to look at yourself and your situation from a different light. Not all problems can be seen from the inside out sometimes you need a good smack up side the head to see them from the outside in.
I have the exact apposite problem from you my phone never rings......
I have been pounding the pavement and doing the door to door thing but no calls.......
It believe its all the rain 30 out of 35 days have been rain not drizzle or misty just good old #@%$&*_+#$@ RAIN.
We all have our problems and people have been giving me advice some good some not so good and I'm glad they have because I take it all in and mull it around and then I go back at it again.
The phone issue is BIG issue to you right now but just think if you had no customers to bug you what then no $$$ no house no truck no gear no anything.
Cheese what you need to do is get some time to yourself ( I know its busy busy busy) but force yourself turn of your phone (or just ignore it) go for a walk in the woods or fishing or a drive or find a quite spot away from it all and figure this issue out, There has to be someone that you can get to help you even if its only temporary, Mom, Dad, Brother, Sister, Wife, Son, Daughter, Uncle, Aunt Girl friend ,Boy Friend or just a good Friend.
I know a guy like you must have a great network of Friends and Family.
Reach out that is what they are there for.
and then there is Us bro were here for ya two.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #15  
Old 05-20-2011, 08:37 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 28
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post


For fun;

Calls received from 7-9AM: 12
Calls received from the start of this post till the end: +6

Total: 18. this isn't as pleasant as you'd think

It's Saturday, May 20th.
You forgot a few un-answered txt
Reply With Quote
  #16  
Old 05-21-2011, 12:42 AM
TLC131 TLC131 is offline
Member
 
Join Date: Mar 2011
Location: Lake Zurich, IL
Posts: 38
Rep Power: 4
TLC131 is on a distinguished road
Default

I am kinda hesitant to answer the phone now, this change occured recently and I think it was when we had the huge blizzard in Feb. and my phone was ringing off the hook. I just felt llike I couldn't do anything about the new jobs. But the biggest reason I have missed calls is because my phone isn't on me all the time or I am mowing.
Reply With Quote
  #17  
Old 05-22-2011, 10:13 PM
fieroboi's Avatar
fieroboi fieroboi is offline
Senior Member
 
Join Date: Apr 2009
Location: Camrose, Alberta, Canada
Posts: 142
Rep Power: 6
fieroboi is on a distinguished road
Default

Scott buddy, I know what you mean, somedays I can relate, seems like I can never get caught up as the phone doesn't want to stop ringing. I had a couple of week period that was insane phone wise and as hard as I tried, I could not return all calls. I did however make an effort to return calls to current clients, many who wanted to know our status. They were not so concerned as to when, just that we hadn't forgotten them (LOL).

I just got back from a couple of days of camping, and I can tell you as far as I am concerned, I'm more than ready to take on the week. A break is needed now and again.

If you can find the time to take a break for yourself, do so. It will do you a world of good. Maybe your phone message should state your not taking any calls during your break and that you will see everyone once you get back. Hang in there buddy!


Lloyd
Blue's YardFX
Camrose, AB
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Phone & Gas Growing Green General Business Discussions 11 02-23-2011 02:28 PM
Business phone ? workdog General Talk 15 08-13-2010 04:07 AM
Getting a cell phone justin_time General Talk 10 05-10-2010 10:43 PM
Pricing over the phone sasquatchmonk Starting a lawn care business. 8 07-15-2009 09:06 AM
Apple I-Phone majoe7 General Talk 4 05-20-2009 02:24 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
2.5 acre mowing
xandrew245x
Today 06:55 AM
Today 01:11 PM
by stevef1201
3 35
Customers droping like...
goodtimez
Today 09:53 AM
Today 01:05 PM
by stevef1201
2 34
this mower is driving me...
boog
Yesterday 12:07 PM
Today 10:50 AM
by boog
2 87
Steve Virgadamo,...
Steven Virgadamo
Today 09:49 AM
Today 10:37 AM
by kslawn
1 23
leaf removal
tlf59263
04-15-2014 10:00 PM
Today 10:23 AM
by kslawn
5 145
REO calling
Dan Tanner
04-16-2014 05:03 PM
Today 10:06 AM
by kslawn
9 194
Best Bulk Mulch delivery...
Steven Virgadamo
Today 09:52 AM
Today 09:52 AM
by Steven Virgadamo
0 17
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
Today 08:35 AM
by Gerardo_Landscape
2 69
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
Today 06:51 AM
by Dan Tanner
9 162
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 11:20 PM
by ExtremeLawncareServices
10 306
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 08:06 PM
by Prolawnofchatt
4 165
Pay per click advertising
roostertail
02-12-2014 07:26 PM
Yesterday 07:11 PM
by yardrate
10 593
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 05:56 PM
by Tekeda1
15 319
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-16-2014 08:26 PM
by ExtremeLawncareServices
30 1,007
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-16-2014 07:35 PM
by stevef1201
8 178
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 705
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 92
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 255
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 83
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
04-16-2014 10:43 AM
by Steve
3 106
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 584
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 218
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 160
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 295
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 188
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 97
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 284,896
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 406
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 303
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 406
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 165
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 185
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 397
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 107
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 221
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 102
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 182
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,573
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 309
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 323
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 156
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 130
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 129
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 286
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 1,002
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 124
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 25,019
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 157
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 167
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,204
» Popular Tags
2wd 4x4 article marketing butterfly gardens buy charge christmas christmas light service client craigslist credit card customers echo exmark fall ferris financing flower bed franchise georgia gopherhaul grass clarksville gravely gravely 34" zero turn health holiday how much to charge how to bid installation kansas city kawasaki lawn care lawn care business podcast lawn care business show lawn service clarksville tn leaf lighting brass outdoor lights llp marketing mow mowing mulch new and restored landscapes new buisness new business new start office management oil payment podcast promotion property management company redmax savannah scag schedule selling seo snow sole proprietorship sprayer starting a business stihl subcontractor tree care unreasonable upsell walk behind walker winter money making ideas
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:33 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:33 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy