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Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

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Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
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  #11  
Old 01-20-2011, 01:39 AM
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Was usually not a problem with a phone quote because of 2 reasons, first google earth fins the address and scale it out gets you pretty close to the size of the yard and layout. It also lets you see potential problems if they are big enough.
Couldn't the lawn still be 3 ft high and be waiting as a surprise for when you show up?

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It ended up being a hassle for several reasons
Were there more reasons than the customers thought the lot size was being padded?

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I learned alot about the tire kickers around here and learned big lessons.
What other lessons stood out?
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Old 01-21-2011, 08:36 AM
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The lawn could be high, but if you pre screen the call and let them know of the restrictions such as Tall grass then they know up front. This being a lessoned learned. Customer called I have 5000sq foot yard only needs mowed 1 time.
Oh OK i can be there on this day,

Pull up to the house which you can barely see because of the tall grass, I measure the yard turned out yard size was actually over 11000 sq. ft. They forgot the yard is not square and did not figure that in. So I leave a brochure on the door with the new price. Then give the customer a call and talk with him about the updated price. Long story short he was mad at the fact the yard was bigger than he measured.
Just goes to show people perception of size if quite different in real life.

When priced by the ft. price people had problems with the stop fee, and thus this is the first thing they wanted to haggle about. Sorry this wasnt a barter session, people dont take to time to think how much it cost to run a business any business. I have the same problem for some reason when I have a problem with a price I keep thinking about prices 10 to 20 years ago without even knowing it.

All in all there may have been a few more calls with the pricing upfront but when you account for the extra headaches I felt it was not worth it. We have enough headaches already and if we can stop some of them that is better for us in the long run.
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Old 01-21-2011, 02:12 PM
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Originally Posted by shahoo80 View Post
... When priced by the ft. price people had problems with the stop fee, and thus this is the first thing they wanted to haggle about. ...
Don't discuss your pricing structure with the customer. Tell them what the price is and leave it up to them to take it or leave it.
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Old 01-22-2011, 03:38 AM
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All in all there may have been a few more calls with the pricing upfront but when you account for the extra headaches I felt it was not worth it. We have enough headaches already and if we can stop some of them that is better for us in the long run.
Did you keep track of how often you were able to upsell the new customers something they didn't initially call you about? Was this something that was important for you to do or did you find it was better to simply stick with what they called about?
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