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  #31  
Old 01-03-2011, 08:43 AM
tedmain tedmain is offline
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Smile Nature of the Beast-Complainers and cheapskates...

In my 16 years in this business, I have learned that no two things in Landscape and Lawncare are ever alike except...the cheapskate. Every customer I have had that wanted to skimp on this and that and "they will do some themselves" or wants to pick apart a lawn care plan, has been difficult or downright impossible to please, and 50% chance they wont pay and you'll have to take them to court. This is why contracts are important as well as getting a good feel for the kind of person they are before any service is provided! In the begining I would break my back trying to please them thinking that "If I can please this guy, everyone will know how great of a service I provide"...Boy was I wrong! And that "never quit, never say no" attitude almost cost me my business in the begining. You have to value your service and yourself, if they dont want to pay the price, say goodbye. Of course listen to their needs and explain that maybe you could trim every other week or something very little like that, but the ones that act like you are overcharging...RUN AWAY. Most other companies would agree with me in that for the most part, the ones that pay up front, pay full price, are not only easier to do, but the business relationship is more friendly and little "favors" can be given more to the customer.
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  #32  
Old 01-05-2011, 07:32 PM
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Ted you bring up a lot of great points.

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In the begining I would break my back trying to please them thinking that "If I can please this guy, everyone will know how great of a service I provide"...Boy was I wrong! And that "never quit, never say no" attitude almost cost me my business in the begining.
Can you tell us where was the breaking point for this method of operating? How did it almost cost you your business and how did you change it? How did you realize that it was even a problem?

I think many newer businesses never even catch this. They are so focused on people pleasing, they put everyone else's needs in front of their own. Even when it comes to profiting.
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