Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Guidelines


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-20-2010, 12:47 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Question Guidelines

Assess your obstacle(s)


Take advantage of them, their weakness;

Organization: tool(s), material(s), ice-breaker(s), escape(s)

Preparation: critic, setting(s), alteration(s), scapegoat(s)

Self Preservation/Composure: act, understudy, harmonize, tutor, share

Familiarization: recreate

= Strategy/ Fail-Safe Plan



What are yours?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-21-2010, 12:04 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,840
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Scott very interesting!

What made you think of that?

How did you come up with all that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 12-22-2010, 04:16 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott very interesting!

What made you think of that?

How did you come up with all that?
I was thinking of how I usually pick up customers, and decided to write a plan to follow. Eventually I can cross things out and give different attempts which work for certain potential customers some sort of rating.


My biggest advantage is being able to relate to my customers on the spot and also making them feel comfortable with me. When I do that, I always get the job.



When it comes to fall cleanups, I've said,
"Let me guess, most of the leaves are from your neighbors trees "
for every single one of my clients.

It's always true, most leaves are from the neighbors trees.
By saying that, I'm giving them the impression that I understand their minor yet common frustration - but we're going to work together and find a solution!
With the humor attached to my comment from the tone of my voice, they assume I'm comfortable with the job which makes them comfortable with me.



Customer: We get a lot of leaves in our backyard, one tree usually takes awhile before the leaves drop though.

Scott: Not a problem! Your neighbors pretty lucky, most of his leaves landed on your property! They must love you.

Customer: Well I don't know if we get along with our neighbors, but yeah most of the leaves are from *that* tree (neighbors tree) which end up on my property.

Scott: Well, I'll be sure to keep an eye on his tree and your property to make sure I come at a good time to do the job!

Basically, you SIDE with your customer against their NEIGHBOR.
A small comment which he/she will agree on gives you a nice ice breaker.

"Blame the Neighbor" tactic

The truth is, customers love to nag about their neighbors.
They might get along, but people like to 'gang up' - it's human nature.

You might have a group of friends, but when your two - you can find yourself poking fun at the others when their not around.
"his girlfriend looks like a man" , "I can't believe he blew his money on that"
Reply With Quote
  #4  
Old 12-22-2010, 12:17 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,840
Rep Power: 10
Steve has disabled reputation
Default

Scott,

That is genius! I like that a lot!

Quote:
I was thinking of how I usually pick up customers, and decided to write a plan to follow. Eventually I can cross things out and give different attempts which work for certain potential customers some sort of rating.
With this do you mean a plan that includes such activities as looking around their yard to see what services they need or is your plan different? Can you explain that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 12-22-2010, 03:39 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott,

That is genius! I like that a lot!



With this do you mean a plan that includes such activities as looking around their yard to see what services they need or is your plan different? Can you explain that?


I'm thinking of having a plan (instead of just doing things on the spot) where I will pre-evaluate customers and kind of use "psychology" on them.
Getting a good feel for their mood, needs, and things which we may have in common - and using them to my advantage.


For every customer, you have several ways to relate to them which open up a chance to bond - the mood is one of them.

If a customer is in a hopeless mood, you are too - with a catch!
This is where you think of something clever to say to show that you actually understand their position and are both looking for a gain. Fortunately, you aren't hopeless *ever* when it comes to your job,

"Yeah, it's been a rough season. I've been busy helping my brother move into a new apartment leaving me no time to relax, at least with my company I can get away from it all and do something I really enjoy"


Right there I showed that I am human and we are sharing a similar 'mood',
and that I also take my work seriously regardless of what I deal with outside of work. My positivity near the end, stating that I enjoy my work may make the customer feel better about themselves enough to pull through whatever it is they are dreading,

'if Scott sees a bright side, maybe I will too' people like positive people, but they don't like phonies, so it's a difficult 'game' to play for some.


I'm thinking of ways I've interacted with certain customers and what I have said which brought me positive responses.
Reply With Quote
  #6  
Old 12-23-2010, 11:56 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,840
Rep Power: 10
Steve has disabled reputation
Default

Do you find on average that new potential customers you meet share a similar mood? Or is it all over the place and hard to predict?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn Mowing -...
ringahding1
Today 07:05 AM
Today 07:05 AM
by ringahding1
0 9
Thanks for all the posts
WheatGrass
Today 06:38 AM
Today 06:38 AM
by WheatGrass
0 8
adding something new...
veteranslawncaresystems
01-28-2015 12:13 AM
Today 06:33 AM
by ringahding1
5 149
Just Quit?
ringahding1
Today 06:23 AM
Today 06:23 AM
by ringahding1
0 18
hows it going.
uppercut
Today 05:01 AM
Today 05:58 AM
by Sprinkler Buddy
1 23
hows it going.
uppercut
Today 04:52 AM
Today 04:52 AM
by uppercut
0 9
whats this briggs?
uppercut
Today 12:40 AM
Today 12:40 AM
by uppercut
0 17
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Yesterday 10:54 PM
by ExtremeLawncareServices
12 659
viking cyclon.
uppercut
Yesterday 09:12 PM
Yesterday 09:12 PM
by uppercut
0 29
Crunch time 2015!
Chilehead
Yesterday 08:57 PM
Yesterday 08:57 PM
by Chilehead
0 28
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
Yesterday 08:14 PM
by lxarth
8 237
Landscapers from hell!!
Chilehead
Yesterday 03:55 PM
Yesterday 03:55 PM
by Chilehead
0 51
Contact last years...
googus
01-28-2015 09:13 AM
Yesterday 02:29 PM
by Steve
6 147
Looking for advice on...
berryjam
01-21-2015 07:37 PM
Yesterday 02:21 PM
by Steve
15 440
Government contracts
avetslawncare
11-15-2014 08:50 AM
Yesterday 02:10 PM
by Steve
8 829
New to the forum
LCRobert
01-26-2015 10:21 PM
Yesterday 09:11 AM
by ringahding1
7 200
What happened to Better...
Steve
01-27-2014 04:07 PM
01-28-2015 12:26 PM
by Steve
21 3,184
Lawn care truck
Steve
10-10-2009 03:40 AM
01-28-2015 12:23 PM
by Steve
44 16,060
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
01-28-2015 12:08 PM
by Steve
29 9,449
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-28-2015 11:04 AM
by ExtremeLawncareServices
10 586
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-27-2015 09:01 PM
by jrs.landscaping
43 10,314
Is anyone doing mosquito...
BWild
01-27-2015 12:30 PM
01-27-2015 07:24 PM
by avetslawncare
4 129
New to group
ron@alpine
01-27-2015 08:45 AM
01-27-2015 01:29 PM
by Steve
1 97
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-27-2015 01:27 PM
by Steve
13 651
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-27-2015 07:42 AM
by ringahding1
9 329
second year advise
cmdlawncare
01-23-2015 06:22 PM
01-27-2015 07:31 AM
by ringahding1
6 286
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,599
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 160
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 408
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 170
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 308
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 297
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 354
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 520
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 333
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 675
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 408
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,199
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 574
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,513
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 436
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 493
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 314
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 246
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,840
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 699
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 381
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,878
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,644
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 522
» Popular Tags
2wd 4x4 aerocore apartment bid apartment lawn care estimate applying bob villa bush commercial deliquentaccounts demonstration ditches door hangers edging employee problems estimate four wheel drive google gopherhaul grass gravely hardscapes hills how to hydraulic jobs landscape landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo lawn mowing lighting brass outdoor lights managing a lawn care business marketing mulch new mower ordinance past due patio install per hour service podcast profit on employee scag v-ride scripts search engine optimization seo shreaded snow plowing sq ft starting a lawn care business steep lawns theft toro tractor auger trailer mate pro truck new used landscape web design won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:30 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:30 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy