Originally Posted by Steve
Scott very interesting!
What made you think of that?
How did you come up with all that?
I was thinking of how I usually pick up customers, and decided to write a plan to follow. Eventually I can cross things out and give different attempts which work for certain potential customers some sort of rating.
My biggest advantage is being able to relate to my customers on the spot and also making them feel comfortable with me. When I do that, I always get the job.
When it comes to fall cleanups, I've said,
"Let me guess, most of the leaves are from your neighbors trees
for every single one of my clients.
It's always true, most leaves are from the neighbors trees.
By saying that, I'm giving them the impression that I understand their minor yet common frustration - but we're going to work together and find a solution!
With the humor attached to my comment from the tone of my voice, they assume I'm comfortable with the job which makes them comfortable with me.
Customer: We get a lot of leaves in our backyard, one tree usually takes awhile before the leaves drop though.
Scott: Not a problem! Your neighbors pretty lucky, most of his leaves landed on your property! They must love you.
Customer: Well I don't know if we get along with our neighbors
, but yeah most of the leaves are from *that* tree (neighbors tree) which end up on my property.
Scott: Well, I'll be sure to keep an eye on his tree and your property to make sure I come at a good time to do the job!
Basically, you SIDE with your customer against their NEIGHBOR.
A small comment which he/she will agree on gives you a nice ice breaker.
"Blame the Neighbor"
The truth is, customers love to nag about their neighbors.
They might get along, but people like to 'gang up' - it's human nature.
You might have a group of friends, but when your two - you can find yourself poking fun at the others when their not around.
"his girlfriend looks like a man" , "I can't believe he blew his money on that"