Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Need help non paying customer


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-13-2010, 09:53 PM
patphish123
Guest
 
Posts: n/a
Default Need help non paying customer

I installed some fencing on a street that consisted of 9 houses. We finished up last week. I handed out final bills all but one had hard time finding them while they were home. Well today i finally found her when i went to give her the bill she went on very rudely to tell me that she was unhappy about the fence due to the way the fence joined to the house. I find it funny that her house has been done for over a week and i never got a phone call from here explaing any of it. The only phone call i got from her was a rude one of her being pissed because we moved the concrete thing that goes under the down spout of a gutter. We forgot to put it back. So i went over and move it. She basicly came out and said she wasn't paying the balance of $977.00. I tried to explain how and why it was done that way couldn't get a word in at all. So instead of me losing my cool and nearly blowing up at her i left. I will try calling her tomorrow. Any ideas to help me.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-14-2010, 04:34 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by patphish123 View Post
I installed some fencing on a street that consisted of 9 houses. We finished up last week. I handed out final bills all but one had hard time finding them while they were home. Well today i finally found her when i went to give her the bill she went on very rudely to tell me that she was unhappy about the fence due to the way the fence joined to the house. I find it funny that her house has been done for over a week and i never got a phone call from here explaing any of it. The only phone call i got from her was a rude one of her being pissed because we moved the concrete thing that goes under the down spout of a gutter. We forgot to put it back. So i went over and move it. She basicly came out and said she wasn't paying the balance of $977.00. I tried to explain how and why it was done that way couldn't get a word in at all. So instead of me losing my cool and nearly blowing up at her i left. I will try calling her tomorrow. Any ideas to help me.
You can inform here that you would rather not go this route but you can file a judgement on the property then go to small claims, I am assuming you have something in writing, contract, agreement or emails.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 06-14-2010, 06:36 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,574
Rep Power: 10
Steve has disabled reputation
Default

Hi Pat,

Could you tell us how you had the payment and agreement set up?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 06-14-2010, 08:29 AM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 6
NewLeafca is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Hi Pat,

Could you tell us how you had the payment and agreement set up?
Am interested in this also. I have a limit that anything over $500.00 requires half up front the balance on completion. Did you make up a contract at all? Any large project I due I give the client an estimate first in writing. If they agree to it then they must sign the estimate. After that they also sign a separate contract for the job.

I had one client that I did a fence for and he didn't want to pay. I told him I would give him 15 days to pay the balance and if not then I would have to take legal action. He came back a few days latter and said that he was still unhappy with the fence but his lawyer advised him to pay me because he would most likely loose in court due to the contracts that he signed.
Reply With Quote
  #5  
Old 06-14-2010, 04:03 PM
patphish123
Guest
 
Posts: n/a
Default

i did give a estimate that has been signed by her. I also took half up front.
Reply With Quote
  #6  
Old 06-15-2010, 08:22 AM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 6
NewLeafca is on a distinguished road
Default

Quote:
Originally Posted by patphish123 View Post
i did give a estimate that has been signed by her. I also took half up front.
That is good it gets you on the right foot. Each state is different in what is needed for collection process. The one thing that I would do from now on is that every correspondence with client should be done certified mail. This way you have prove of what you have said to client.
Reply With Quote
  #7  
Old 06-15-2010, 11:26 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,574
Rep Power: 10
Steve has disabled reputation
Default

You should read this blog post and this forum post. I think it will help

A landscaping and lawn care debt collection letter that works.
http://lawnchat.com/?p=323

http://gopherforum.com/showthread.php?t=7627

Keep us updated on what is going on.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 06-27-2010, 12:36 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

Hope yopu have a lawyer. If so turn it over to him. Most states have a requiremnt that the loser pays reasonable attoryies fees and costs
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Need Help collecting from non paying customer psparaco Community Assistance 9 06-09-2010 07:26 AM
non-paying customer landonkade Lawn Maintenance / Lawn Renovation 26 03-05-2008 01:58 PM
Paying More, 15% tiedeman Lawn Maintenance / Lawn Renovation 14 07-12-2007 08:30 PM
paying per job shortgut Gopher Software Support Archived Question & Answers - Read Only 3 03-13-2006 11:22 AM
How much are you paying? Gopher Tech General Business Discussions 2 11-04-2003 06:50 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Your 2015 summer review.
Steve
09-01-2015 11:01 AM
Today 09:04 PM
by Chilehead
5 169
Sample commercial bid
burtle
Yesterday 06:02 PM
Today 10:48 AM
by Steve
1 79
SCAG Tiger Cat DECK...
rower30
08-24-2013 10:07 AM
Today 08:50 AM
by Sunpointair
15 4,981
best way to.....
Wolf4dk
Yesterday 11:35 AM
Today 06:45 AM
by Chilehead
4 86
John Deere 667a
acrajchel
08-30-2015 10:00 AM
Yesterday 07:45 PM
by Just for Cuts
5 131
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 104
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 649
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 438
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 465
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,824
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,516
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 1,055
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,801
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 144
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,273
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
16 1,660
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 199
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 603
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 447
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 409
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 286
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 1,053
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 506
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,465
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 634
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,289
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,555
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 239
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 450
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,125
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 401
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 385
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,867
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 574
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 556
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 565
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 471
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 395
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,788
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 283
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 500
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,191
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 427
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 667
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 463
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush contract help curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:17 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:17 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy