Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Having problem charging monthly


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-10-2010, 01:22 PM
lawn mowering
Guest
 
Posts: n/a
Exclamation Having problem charging monthly

O.K So their is a huge problem with late payments and no payments lately because of the economy I came up with the Idea to collect at the begining of the month but customers try to say What if you dont show up or its to complicated for me (for them) to keep track of and to bill them should I charge a billing fee what would the customers say to that I mean there sure to complain but I have sevral costumers to keep track of on paper and calender.I would much rather get them to prepay for the month.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-10-2010, 05:52 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,537
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
If you can get your customers to prepay, that is fantastic.

If they won't do that, is there a way you can get a credit card # so you can charge their account if they don't pay otherwise?

How are you dealing with it now when your customers are slow to pay?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 05-10-2010, 06:33 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Default Just be honest

I dont do any contracts but all my customers pay at beginning of month or per cut. They need to be there or have check under front door mat for per cut customers. If they dont trust you for once a month payment then why are they using you for services. Im up front about it I dont have anyone owe me money. If they cancel befor the month is up then they get there money back they just gunna have to trust me. Again if there is no trust then to me its not a customer I want.

As for the credit card option I myself would love to offer that as an option or none payment agreement(would have to sign something to make that work though). But seeing how credit card processing goes im not sure I can offer it at this time. but thats just me maybe steve's advice works for you.

Ive only had 1 customer turn me down from the once a month or per cut payment so its worth it to me so far to keep things the way they are.

Hope any of what I just said helps...
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
  #4  
Old 05-10-2010, 07:07 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I sent a note out saying the due date for the May payment is Friday the 7th.

Though I started May 3rd.

My customers all receive a mow, before they have to pay. If they don't pay, I only lose X$ & a crappy customer. T

Many of them paid me ahead of time, & some paid me on the due date.


The idea is, you the OWNER & the CUSTOMER need to trust each other.

One mowing is not really a loss. You show that you arrived to do the job, so they will pay you on the due date.

Charge before the month, but give them a little trust in you by allowing them the first week of every month to pay.

Clients who don't pay on time, get a phone call from me.

"I have sent you an invoice/bill/note & your payment is overdue. You must have forgotten about it, though I am just calling to remind you - I am going out TOMORROW to collect payments in your area, will you be home?"

If they dick you around, it's your choice to keep them or not.

Some of my clients I'm used to, I know that they will miss the due date - but they do pay (just a few days late).
Reply With Quote
  #5  
Old 05-11-2010, 02:47 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,537
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I sent a note out saying the due date for the May payment is Friday the 7th.
Do most of them pay by the 7th?

So you basically bill in advance at the beginning of the month?

Quote:
I dont do any contracts but all my customers pay at beginning of month or per cut.
What made you go with this style of billing? Did you implement it right away or did you do it over time? Did any customers give you any problems because of it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 05-16-2010, 12:54 PM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 137
Rep Power: 5
lxarth is on a distinguished road
Default

I'm having an issue like the OP as well. I'm about to send out my second batch of statements, but the customers who are late are trustworthy, just busy if you ask me. But still, I have a few hundred bucks just waiting to come in.

Would be nice to upgrade some equipment, but I can't 'till I get paid, lol.

OP, I understand it might be tricky keeping track of your customers, my advice is to just get Gopher Lawn Care Business Software. I got it last year for $100, and it's great. You can keep track of everything, and use professional looking invoices, statements, receipts, etc.

I would say to invest in a bookkeeping program, it will save you a lot of time. I have been telling people I just bill them at the end of the month, but I think I might start telling people that I bill at the beginning of the month, that way I get paid! It sounds like CHEESE2009 has a good idea, just tell 'em you bill in advance, and expect payment on the first week of the month. Send out a statement (via Gopher) about 2 weeks early, and just wait for money. Call them if you don't get paid.

Don't be afraid of the customer. Just say you think they missed the due date of May 7th. Tell them you accept checks, but currently can't accept credit cards. As they say in the car business, assume the sale. Assume that the customer is going to pay, and wants to pay. It's hard for people to say no, so just tell 'em they can mail a check out to you, or you can pick it up under the door-mat.
Reply With Quote
  #7  
Old 06-09-2010, 09:50 PM
bdlawncare2010 bdlawncare2010 is offline
Junior Member
 
Join Date: Jun 2010
Posts: 1
Rep Power: 0
bdlawncare2010 is on a distinguished road
Default monthly payments

I always bill out a month in advance on my contracts if they sign up they pay the day we sign the papers or my monthly payments when they start service they pay for 1 month from that point on. I want do a lawn on a month payment unless i get paid first i have been screwed to many times I usually dont have any problems if it rains and we miss a week i just take a week off the next bill.
Reply With Quote
  #8  
Old 06-10-2010, 06:54 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,537
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I always bill out a month in advance on my contracts if they sign up they pay the day we sign the papers or my monthly payments when they start service they pay for 1 month from that point on.
Can you tell us how that works? Would a customer sign a contract with you and then pay you for the first month in advance right then and there? Or how do you present all that and sell it?

Do your customers ever prefer to pay for each mowing, the day of?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Monthly Gas Overhead adamsmowing88 Starting a lawn care business. 11 02-24-2010 07:43 AM
Monthly Agreement Question sasquatchmonk Starting a lawn care business. 5 08-11-2009 06:58 PM
Flat Monthly Rate Only tiedeman Show Off - Picture Post - Photo Gallery 5 09-22-2006 06:54 PM
Monthly revenue amazon Gopher Software Support Archived Question & Answers - Read Only 2 04-12-2004 08:15 PM
how does monthly billing work CarrollContractors Gopher Software Support Archived Question & Answers - Read Only 1 09-12-2003 07:23 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Client won't pay...
WesleySnips
Yesterday 02:53 PM
Yesterday 08:21 PM
by SGlawncare
6 122
"Price...
Mr. Mow
Yesterday 03:21 PM
Yesterday 05:52 PM
by Mr. Mow
2 102
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
Yesterday 03:09 PM
by Mr. Mow
4 543
Business Name
sanchez5
10-28-2014 11:55 PM
Yesterday 02:15 PM
by Steve
8 252
Pavers
crieg122
10-28-2014 02:49 PM
Yesterday 02:09 PM
by Steve
5 227
Difference between lawn...
sanchez5
10-29-2014 04:20 PM
Yesterday 02:08 PM
by Steve
2 164
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 09:19 AM
Yesterday 02:04 PM
by Steve
6 433
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
10-29-2014 12:26 PM
by Steve
6 524
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-28-2014 11:08 PM
by SGlawncare
4 880
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-28-2014 02:51 PM
by Steve
1,193 341,059
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-28-2014 02:38 PM
by Steve
14 1,917
Business Cards
crieg122
10-25-2014 12:03 PM
10-28-2014 02:37 PM
by crieg122
4 393
Lawn Care business...
crieg122
10-23-2014 01:23 PM
10-28-2014 11:28 AM
by crieg122
15 704
So how do you guys...
Mr. Mow
10-26-2014 07:55 AM
10-28-2014 04:56 AM
by Billy Goat
2 334
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
10-27-2014 10:36 PM
by SGlawncare
12 1,250
new to the forum
madmedic8575
10-24-2014 02:52 PM
10-27-2014 12:14 PM
by Steve
1 345
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-26-2014 10:59 AM
by stevef1201
13 714
Leaf removal
madmedic8575
10-24-2014 04:14 PM
10-26-2014 07:45 AM
by Mr. Mow
5 478
raking leaves ?
robert8509
10-22-2014 09:19 PM
10-25-2014 12:09 PM
by biglee
10 620
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-25-2014 11:46 AM
by crieg122
6 615
hey everyone
robert8509
10-22-2014 08:16 PM
10-24-2014 11:07 PM
by robert8509
7 515
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 435
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 767
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 396
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 863
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 692
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 753
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 721
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,712
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 1,003
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 863
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,976
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 591
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 2,185
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,679
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 561
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 629
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 1,084
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,612
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 812
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 662
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 1,005
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,303
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,710
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 1,018
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 744
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,876
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,866
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 10,002
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 879
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying article marketing bid billy goat brushcutter blades bush charge collections subcontractor decorating deliquentaccounts ditches employee problems equipment rental estimate exmark ferris first truck foreman georgia gopherhaul gravely growing a lawn care business honda how much to charge husqvarna hydraulic installation introduction landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing mechanic monthly mulch mulch price new business new mower ordinance podcast reo running a business scag scag v-ride search engine optimization seo shreaded snow snow plowing starting a business start up lawn care business steep lawns steve stihl theft of services toro trailer truck new used landscape walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:56 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:56 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy