Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

What are you doing different?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-01-2010, 12:22 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default What are you doing different?

So it's only been a month in the new lawn maintenance season & I've come up with ideas to try out next year, 2011.

Honestly, the way things change around is fascinating.


Absolutely no free work


No fear in being aggressive with customers or potential customers
It's better to be defensive then getting suckered into lowering a price, or anything at all.


Saying no to work

My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.

I haven't done one hedge job since May, I have given away 8 jobs to someone who focuses on hedges alone. I will eventually have him work for me. I could have had a lot of money from these jobs, though I saved myself a lot of stress. I have plenty of lawns to focus on - & one underestimated job can do a lot of damage & cause a chain reaction of complaints from other customers who are expecting work done.

I don't risk my time anymore. My clients can hate me for saying no to work, or they can hate me for getting the job started late & unorganized. I'd rather the first one.


REALLY saying no to work

You'll often do a big job for someone, & that someone will think he/she owns you. They will expect you to work around the clock for them & satisfy all their requests.

I have done a big job for some guy, & I still can't get rid of him. It's gotten so bad, I have to look after his mail as he goes on vacation.

The problem is, he demands & doesn't ask. "When you show up, put down some more soil & bill me, goodbye" it's not bad if he's paying, but sometimes it's just not something I'm interested in doing. It adds more time to my day when I just want it to end.


Creating a waiting list

Taking & accepting all jobs can cause a lot of people to hate you. If they understand that they are on a waiting list, they might ease up.

For every additional service, "I'm putting you on the waiting list. You will be contacted the day before we do X service. If you do not answer to confirm, you will be placed at the very end of the waiting list"

Customers also often ask when you will be able to show up, half the time you have no damn idea.

Customer: Can you dethatch my lawn?

Scott: Yes, but I'm backed up right now & I'll have to get back to you on that.

Customer: When do you THINK you will be able to do it?

Scott: No damn idea, I'll get back to you on that!

Which brings up,
Never schedule work unless you are 100% sure it can be done by then

I have scheduled work in advance, only to want to avoid it because I've been offered more money elsewhere. I have gotten stuck doing lousy paying work, when I could have avoided it & made bigger bucks.


Anyway, I'm rambling.

Long live lawn maintenance!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-01-2010, 11:18 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Saying no to work
My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.
What have you found to base your determination on, whether you will do a job or pass it on to someone else.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-04-2010, 01:51 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

I basically have to deal with too much as it is, taking on work (hedge trimming) is profitable, but it just doesn't give me what I want. I enjoy maintaining lawns & being completely organized - if I'm stuck doing a hedge I don't leave myself time to review my business & do final touch ups.

In other words, I have the time - I just don't like risking my lawns.

I start my day off loading up the trailer & picking up my helper.. I then watch him screw up my lawns & get yelled at by my customers. I then have to put up with his negative attitude. I have to answer calls every hour & schedule appointments for an estimate... I have to chit chat with almost every client, which isn't necessarily a problem - until my worker thinks he can just stop & join the conversation. When lawns are done, I drop my worker off. I then fill up on gas & eventually unload my trailer. I then go to the store & purchase material for evening/future jobs which are constantly there. I then have to drop the materials off & go out to re-bill my irritating customers who never pay on time, but only after I call them all & figure out when they will be home so I only have to go out one time to collect (never happens).

Continued...

When I'm done billing or receiving late payments, I prepare my equipment for the next day & clean out the truck. When I'm done that, I pick up whichever worker is available to weed my gardens. I drop them off & I either help them, or I go get my own work done. I then have to pick up a meal for my worker, if he/she is done, I have to drag their debris back to the truck & load my equipment in it - & drop my worker off.

So hedges aren't impossible to hop on, I just have so much to focus on that any time wasted will make my head explode.

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.


This wasn't a rant really, it's basically everything in a nutshell. lol...
Reply With Quote
  #4  
Old 06-04-2010, 05:55 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.

They can't make themselves a lunch ?
Reply With Quote
  #5  
Old 06-05-2010, 02:21 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Do you ever feel like everything is run at such a high speed and that there is another way you'd like to run things? Or do you feel you do your best work when everything is super fast?

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Great start to the season
jcurr33
Yesterday 08:49 PM
Today 04:44 AM
by Sprinkler Buddy
1 30
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 11:15 PM
by luckylogger
12 663
I can't believe people...
ExtremeLawncareServices
Yesterday 10:29 AM
Yesterday 04:05 PM
by jrs.landscaping
1 81
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 244
uploading video on here?
holymoly
05-24-2015 08:13 AM
05-24-2015 10:26 AM
by Matther777
1 51
new here ! need help
pgrace
05-23-2015 11:29 PM
05-23-2015 11:29 PM
by pgrace
0 55
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-23-2015 10:24 PM
by Chilehead
3 102
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,430
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,133
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 346
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 494
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 87
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 164
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,806
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 801
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 389,659
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 108
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 208
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,000
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 217
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 149
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 265
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 695
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,491
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 293
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 512
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 643
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 509
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,101
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,029
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,059
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 416
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 433
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 347
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 469
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 350
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,983
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,037
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 296
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 341
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,122
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 374
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 408
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 435
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 403
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 820
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 718
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 479
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 583
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 477
» Popular Tags
aerocore apartment bid apartment complex apartment lawn care estimate applying auger billy goat brushcutter blades blowout bush contract help curb appeal services deliquentaccounts ditches door hangers employee problems equipment rental estimate facebook flyers foreman free advertising google growing a lawn care business hiring how to husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care busines plan managing a lawn care business marketing more customers business mr dave mulch new business per hour service pricing pto push versus ride running a business scag sell the vision shell small engine repair snow plowing square foot starting a lawn care business steep lawns swzt theft toro toro grand stand tractor auger trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:13 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:13 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy