Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

What are you doing different?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-01-2010, 01:22 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default What are you doing different?

So it's only been a month in the new lawn maintenance season & I've come up with ideas to try out next year, 2011.

Honestly, the way things change around is fascinating.


Absolutely no free work


No fear in being aggressive with customers or potential customers
It's better to be defensive then getting suckered into lowering a price, or anything at all.


Saying no to work

My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.

I haven't done one hedge job since May, I have given away 8 jobs to someone who focuses on hedges alone. I will eventually have him work for me. I could have had a lot of money from these jobs, though I saved myself a lot of stress. I have plenty of lawns to focus on - & one underestimated job can do a lot of damage & cause a chain reaction of complaints from other customers who are expecting work done.

I don't risk my time anymore. My clients can hate me for saying no to work, or they can hate me for getting the job started late & unorganized. I'd rather the first one.


REALLY saying no to work

You'll often do a big job for someone, & that someone will think he/she owns you. They will expect you to work around the clock for them & satisfy all their requests.

I have done a big job for some guy, & I still can't get rid of him. It's gotten so bad, I have to look after his mail as he goes on vacation.

The problem is, he demands & doesn't ask. "When you show up, put down some more soil & bill me, goodbye" it's not bad if he's paying, but sometimes it's just not something I'm interested in doing. It adds more time to my day when I just want it to end.


Creating a waiting list

Taking & accepting all jobs can cause a lot of people to hate you. If they understand that they are on a waiting list, they might ease up.

For every additional service, "I'm putting you on the waiting list. You will be contacted the day before we do X service. If you do not answer to confirm, you will be placed at the very end of the waiting list"

Customers also often ask when you will be able to show up, half the time you have no damn idea.

Customer: Can you dethatch my lawn?

Scott: Yes, but I'm backed up right now & I'll have to get back to you on that.

Customer: When do you THINK you will be able to do it?

Scott: No damn idea, I'll get back to you on that!

Which brings up,
Never schedule work unless you are 100% sure it can be done by then

I have scheduled work in advance, only to want to avoid it because I've been offered more money elsewhere. I have gotten stuck doing lousy paying work, when I could have avoided it & made bigger bucks.


Anyway, I'm rambling.

Long live lawn maintenance!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-02-2010, 12:18 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,002
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Saying no to work
My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.
What have you found to base your determination on, whether you will do a job or pass it on to someone else.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-04-2010, 02:51 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I basically have to deal with too much as it is, taking on work (hedge trimming) is profitable, but it just doesn't give me what I want. I enjoy maintaining lawns & being completely organized - if I'm stuck doing a hedge I don't leave myself time to review my business & do final touch ups.

In other words, I have the time - I just don't like risking my lawns.

I start my day off loading up the trailer & picking up my helper.. I then watch him screw up my lawns & get yelled at by my customers. I then have to put up with his negative attitude. I have to answer calls every hour & schedule appointments for an estimate... I have to chit chat with almost every client, which isn't necessarily a problem - until my worker thinks he can just stop & join the conversation. When lawns are done, I drop my worker off. I then fill up on gas & eventually unload my trailer. I then go to the store & purchase material for evening/future jobs which are constantly there. I then have to drop the materials off & go out to re-bill my irritating customers who never pay on time, but only after I call them all & figure out when they will be home so I only have to go out one time to collect (never happens).

Continued...

When I'm done billing or receiving late payments, I prepare my equipment for the next day & clean out the truck. When I'm done that, I pick up whichever worker is available to weed my gardens. I drop them off & I either help them, or I go get my own work done. I then have to pick up a meal for my worker, if he/she is done, I have to drag their debris back to the truck & load my equipment in it - & drop my worker off.

So hedges aren't impossible to hop on, I just have so much to focus on that any time wasted will make my head explode.

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.


This wasn't a rant really, it's basically everything in a nutshell. lol...
Reply With Quote
  #4  
Old 06-04-2010, 06:55 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.

They can't make themselves a lunch ?
Reply With Quote
  #5  
Old 06-05-2010, 03:21 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,002
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Do you ever feel like everything is run at such a high speed and that there is another way you'd like to run things? Or do you feel you do your best work when everything is super fast?

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Kawasaki Control Assembly
rsanchez1203
Yesterday 04:21 PM
Today 12:21 AM
by rsanchez1203
9 111
All NEW BRASS Black Rain...
BlackRain75
Yesterday 10:07 PM
Yesterday 10:07 PM
by BlackRain75
0 21
Opinions on truck wrap
Trupro
02-28-2015 04:21 PM
Yesterday 09:52 PM
by Trupro
12 265
Doug With Blades Of...
BladesofSteel
Yesterday 08:40 PM
Yesterday 08:40 PM
by BladesofSteel
0 23
Jesse with Curb Appeal...
CurbAppeal1
Yesterday 01:44 PM
Yesterday 06:48 PM
by CurbAppeal1
12 125
New guy from Columbia, SC
holymoly
Yesterday 05:27 PM
Yesterday 06:10 PM
by Steve
1 32
Diesel conversion?
Just for Cuts
03-02-2015 10:59 AM
Yesterday 06:08 PM
by Just for Cuts
4 103
stubbon people
Bradcook21
02-16-2015 04:25 PM
Yesterday 05:56 PM
by Steve
45 1,435
What's include in a bid?
ppl
03-02-2015 01:19 PM
Yesterday 05:53 PM
by Steve
9 193
New Website
brian'slawncare
03-01-2015 06:35 PM
Yesterday 05:48 PM
by Steve
8 155
How do YOU charge your...
Hard-Body lawn & garden
03-02-2015 09:28 PM
Yesterday 05:44 PM
by Steve
1 62
New Lawn Care Business
S&Z Lawncare
03-02-2015 04:13 PM
Yesterday 05:39 PM
by Steve
3 108
My Newborn son
avetslawncare
02-27-2015 01:07 PM
Yesterday 05:23 PM
by joshlawncare
7 159
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 02:50 PM
by ExtremeLawncareServices
14 2,036
rock salt
Bradcook21
02-24-2015 11:17 AM
Yesterday 01:26 PM
by jrs.landscaping
30 637
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
Yesterday 10:38 AM
by brian'slawncare
9 804
pros and cons on...
Wolf4dk
03-02-2015 12:26 AM
03-02-2015 10:14 PM
by ExtremeLawncareServices
6 137
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
03-02-2015 08:32 PM
by Bradcook21
7 279
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
03-02-2015 04:57 PM
by Steve
5 372
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
03-02-2015 04:45 PM
by Steve
5 658
Online Estimator
acrajchel
03-01-2015 05:58 PM
03-02-2015 03:50 PM
by Steve
3 117
How to obtain more...
winkie61
02-17-2015 08:31 AM
03-02-2015 11:05 AM
by nwgirl
4 598
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
03-02-2015 10:44 AM
by ExtremeLawncareServices
16 680
How to sell annual...
GroPro
02-17-2015 12:31 PM
03-01-2015 01:46 PM
by Chilehead
8 630
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,867
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,794
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 546
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 148
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 140
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 165
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 500
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,833
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 274
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 265
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,888
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 717
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 688
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 308
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 308
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 260
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 284
need help with SCAG...
apmAkron
02-23-2015 09:14 AM
02-23-2015 01:57 PM
by apmAkron
3 287
which degrees would be...
BLAZIER-1991
02-20-2015 04:46 PM
02-23-2015 01:47 PM
by Steve
9 455
Trouble logging in
avetslawncare
02-21-2015 02:06 PM
02-23-2015 01:44 PM
by Steve
1 685
John Deere Quik Track...
acrajchel
02-20-2015 03:12 PM
02-23-2015 01:40 PM
by Steve
1 323
Trimming and...
joshlawncare
02-15-2015 02:04 PM
02-22-2015 09:48 PM
by SGL1
5 660
where can i post this
zippy-phil
02-17-2015 07:58 PM
02-20-2015 02:02 PM
by Steve
7 537
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
02-19-2015 04:43 PM
by ExtremeLawncareServices
29 2,712
Thumbs up or down?
lawnman1959
02-18-2015 11:40 AM
02-19-2015 01:22 PM
by Chilehead
3 454
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
02-19-2015 12:34 PM
by Steve
11 5,255
» Popular Tags
4wd apartment complex bark blades blowout bob villa collections commercial demonstration edging employee problems equipment rental facebook ferris first truck flyers free advertising gopherhaul grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic introduction landscape landscape services landscaping training lawn aeration lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing more customers business mr dave new business ordinance past due patio install per hour charge podcast profit on employee push versus ride running a business scag v-ride scripts search engine optimization sell the vision seo shreaded small engine repair sq ft square foot sulky tractor auger trailer tree trimmer rack truck new used landscape walk behind web design website winterization won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:08 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:08 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy