Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

I don't kiss arse!


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-01-2010, 11:47 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default I don't kiss arse!

I have plenty of customers this year.


I remember when I was smaller, I had a decent relationship with all of my customers & it has always been a fun time, I was so lucky as they were all so friendly & enjoyed my weekly visits.

Now that I am bigger, I don't have that same feeling from my new customers. I cant be personable with the new ones or get on their good side, the side where I can win them over with my personable approach.

All of my last years customers are the ones I really appreciate. It's like they are all friends & would choose me over anyone! I love them!

These new ones look at me as if I'm just like every other company.

I suppose my last years customers know me by Scott. The new customers just know Breeze & it's a completely different vibe I've been getting from them.

Anyway, this year I have gotten my share of complaints.

Because these customers give me a bad vibe, I'm not afraid to lose them.

My most recent customer.... As I went to give her an estimate, I wanted to run away. She gave me such a hard time.

When I met her, all she asked was... "How long have you been in business, how many lawns do you have around here, how many lawns do you have on this street"

I straight up told her, "You can try out my service & if you don't like it, find someone else. The amount of customers I have is none of your business"

The next day she calls me, same questions.. "I have to shop around to see if you offer the best deal, before I hire you"

I said, "Good, do that. If I don't, feel free to hire someone else"


Anyway, I came back the next week to start.

My guy & me did a fantastic job. The only issue was they had a playground which was impossible to trim the interior of. I did the best I could, but my trimmer can only do so much. The only thing I could have done, was get on my hands & knees as rip out the grass by hand - not gonna happen.

Anyway, the job was fantastic. Any other client would have been happy, especially for the price we had offered.

Anyway, the vibe I got off this lady from meeting her comes into play. First off, she sounds more cheap them any customer I ever encountered. She is probably going to have me do all this work, find a reason to complain so she doesn't have to pay me. I can't wait to ask her for my money, I can just predict what will happen.

Anyway, so after I cut her lawn for the first time. She calls me the next day.

"The job looks messy, & you missed a spot in the playground"

I said, "Well if the job is messy I suppose we aren't the company for you. As for the playground, my trimmer doesn't bend around the way you have the playground set up, the job is as good as it's going to get"

she said, "the company I was with before was able to do it"

I said, "Well they must be great, why not just hire them again? They must offer a competitive price no?"

She didn't say anything for a good 3 long seconds, then she says. "Anyway, if you are able to come back & fix up that spot, that would be great"

I said, "It's not going to happen, I will be behind schedule due to the rain we will be getting this week.

She said, "Oh alright"

I said, "Goodbye!"


HA HA HA!!!!

Maybe if her first impression was more, "Nice to meet you, what does your service include, how much will you charge, when will you be showing up?"

but it was more like..

"Who are you? Oh, right. How long have you been in business? How many lawns do you have? Who do you do around here? Uh-huh... Trimming my hedges, is that in the package? Just lawn maintenance? Uh-huh.. Is it just you? Where is your business located? Is that the best price you can give me? Alright, I will call you later".


Talk to me like that, eh? Pshhh! When I got in the truck I told my guy, "were not going to take her" though I ended up taking her...

Anyway, my attitude towards people has changed significantly. I used to be out to give a good impression, but now I demand to see my customers do me good, before I do anything at all for them.

As soon as they give me a hard time out of the blue, for something stupid of course... That's where I say, "find someone else"

No more will I move peoples junk around on their yard, if it's in my way - I'm not moving it.

If you want to leave pool accessories & toys & an assortment of junk lying around, don't expect me to break my back for you.

I hate when customers do their own yard work & just leave debris lying around in piles.

MANY of my customers have raked leaves & just left piles on their yard, bag em! I'm not picking them up, especially without a pre-warning.

Even sticks & branches, they'll leave them in bundles right in my path. My job is to cut grass, not pick up after you. If I did all this extra crap for all of my clients, I'd be out of business is no time.

One client cut down a tree & an entire hedge & left it on his front property. The mess covered his entire front! I couldn't mow it.

He came out & said, "so what are you going to do with the branches?"

I said, "I'm going to wait for them to disappear, so that I can cut your lawn! I'm not taking that mess, call the city..."

Seriously. There are various companies specializing in this crap, why put the pressure on the lawn maintenance guy? That should be a topic of it's own!

Last edited by CHEESE2009; 06-01-2010 at 11:51 AM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-01-2010, 02:27 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
isnt that just an open door to charge more??? Tree branches sure thing extra 20$ idk how much u need.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
  #3  
Old 06-01-2010, 08:10 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 5
jklawncare is on a distinguished road
Default

it could be mountain but people are so freaking arrogant

i know EXACTLY how you feel scott..i have a customer like this too..ill tell my story..


I was walking my mower to a job when she pulls me over and asks if i mow lawns for hire.

"why yes i do ma'm would you like a card?"

I want an estimate

"well today im a little backed up due to the storm weve had the past 3 days"

well i need an estimate now. im leaving and i wont be back for a week

"well then ill head on over there right now"

she give me address and meets me there
before i could take my hands off my mower she says:

how much

"well i need to look around the property and the back first"

of course you do (in a female doggish tone)

"well your property isnt that large and its fairly simple is there anywhere i missed? how about you show me the property lines so i dont miss a spot"

she shows me the sides and tells me

"and dont go out the back gate"

ill make sure not to do that ma'am

"i dont live here i live in the next town over so dont think you can get away with doing anything here and dont you tell anyone its vacant"

i actually have another vacant house and its the same deal with that man ill be sure to keep it to myself

"when can you start"

well i require all my customers to have an agreement signed or else you will need to pre pay

"well i cant sign anything so heres 30"

thank you ill be sure to get to it right now.

do you have information we can exchange and also can i send you an agreement so you wont need to pre pay

"no i cant do it i live over here.."

i can leave one here on the back so next time you drop by you can sign it and i can pick it up or you can call

:i wont have time for that"

ANYWAYS

i mow her lawn for the money given

i call her saying i need to be payed before i can continue with my service (a week in advance)

"ill just pay you after its done"

well i would allow that however we dont have an agreement on file for you. would you like to set up an appointment or can i mail one to you to sign?

"no not right now" (idk why its such a hassle for her to do)

well okay then just send a check or cash and ill continue your service just so you know i dont work weekends and your scheduled date is tuesday so i need it by then. if i can fit you in that week after you have payed me i will

so i get my check...saturday...
monday i get a call while i was at the beach
its my mom

she asks why there was a lady at our house yelling at my mom for her lawn not done.

i said id take care of it
my mom was so mad she grounded me for it..wich sucked

but i called my client back

i said is there any problems we need to discuss

she said "yeah i need to know why my lawn wasnt mowed i sent you money"

i did recieve your check however i got it on a saturday. i dont work weekends

"well its monday"

i understand that but i told you your scheduled date was tuesday so i will do it tomorrow

"well ill be stopping by to see if its done"

i get there..her plumber is leaving..shes not there..

i have a brief chat with plumber for about 3 minutes about a septic problem one of my other clients is having. he gave me a card and went on his way.

i mow her lawn and leave (this is 4-430)

i get a call at 8..its her

"did you mow my lawn"
yeah
"when"
today
"i didnt see it done"
well i was there as your plumber was leaving
"i was there earlier than that"
well..thats why it looked unmowed..because ti was..
"why didnt you get there sooner?"
because i have 15 other customers that have agreements signed that i need to take care of first. also i have shool until 3"

"well ill be stopping by and it better be done"

ok miss

calls back day later

my back isnt mowed

yes it is

not behind the garage

you told mt not to go behind the fence so i didnt

well it needs to be mowed

thats no problem ill do it next visit

oh and my grass is high against the house

well thats because my mower cant go that far over

well what are you going to do about it

well i can bump you up to the next package which involves trimming

thats fine

itll be 5 more per visit

no

well then it will be high

ITS THE SAME THING EVERY WEEK

ive had her for 3 weeks and shes called 5 times and yelled at my mom once

im going to send her a letter saying that if shes unhappy with the services i provide then im not the company for her and she should find another at the same price i charge(she wont) with the same attention to detail (she wont)


i just dont have the time or patience to listen to her disgruntled calls every week

i do my job well..i have NEVER had a complaint from anyone

ive gotten so many compliments

one lady has been through 3 companies before me

she says out of all those big companys you treat my yard right..i ask you not to blow debris in my garden and you dont..all the other companies do..i dont get it..your an amazing worker and i reffered you to 2 of my friends (i got both)

i just tired of putting up with her..its frustrating,aggrivating,annoying, and childish.

why cant people grow up..why dont they get..we are workers and not slaves..if we do more..we charge more..

i dont want to leave her on a bad note though.
i read someone on this forum said
it takes 15 happy customers to offest one disgruntled one

well i guess i do have 15 customers to offset one disgruntled one..so i guess i really shouldnt worry,,ahahha

i just dont want a bad reputation..exspecially as im trying to expand
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #4  
Old 06-01-2010, 09:55 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

That's one heck of a story! Damn!

One thing to note is, getting a bad reputation is overrated.

I worried about this, though not dumping a bad customer in fear of gaining a bad reputation is highly unlikely.

I have a bad apple who I could give up on now, she has gotten me 1 other customer, though he's worth losing too!

So it's not like her voice to her friends will do me any damage, all her cheap p.i.t.a friends can boycott me. I'd love that.

Scott: I hate this lady, I want to flip a coin to see if I should keep her or not.

Assistant: You don't want to get a bad rep.

Scott: If that's all I'll gain, it sounds almost worth it. She can't damage me anyway, her opinion means nothing & I'm sure all of her friends know how much of a cheap snob she is. I could smell her b.s from the next town over.

I can't wait for next year. I'm raising my price in hopes my bad apples will leave me alone. I don't care that I cant serve those who don't generate enough income for lawn maintenance, they are a headache & a half.

I can take crap from someone paying me big bucks - to take crap from someone paying me peanuts is where I lose my temper. I love how what they pay makes me feel.

Can you go over my lawn again & cut it shorter?

a) Not a problem (paying well)
b) No, that's as good as it gets - next time I'll cut it shorter. (hardly paying)
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Working my Arse off! musician/lawnman General Talk 12 06-14-2009 12:13 AM
Kiss, what have we learned from them Steve Franchise Building, Entrepreneurs, Business Leaders, & Innovators Discussions 4 02-09-2008 12:21 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
hey everyone
robert8509
10-22-2014 08:16 PM
Yesterday 11:07 PM
by robert8509
7 223
raking leaves ?
robert8509
10-22-2014 09:19 PM
Yesterday 11:05 PM
by robert8509
9 277
Leaf removal
madmedic8575
Yesterday 04:14 PM
Yesterday 04:14 PM
by madmedic8575
0 56
new to the forum
madmedic8575
Yesterday 02:52 PM
Yesterday 02:52 PM
by madmedic8575
0 53
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Yesterday 01:11 PM
by Steve
4 191
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
Yesterday 01:02 PM
by Steve
1 130
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:00 PM
by Steve
11 898
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 150
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-23-2014 11:06 PM
by Chilehead
9 351
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 463
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 119
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 573
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 401
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-23-2014 05:13 AM
by ringahding1
5 294
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 469
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 445
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 215
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,582
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,412
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 713
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 570
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,490
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 318
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,892
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,380
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 283
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 356
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 807
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,270
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 549
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 389
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 727
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,032
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,400
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 751
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,370
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 474
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,576
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,583
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,680
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 606
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 769
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 609
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 959
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,612
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 925
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,742
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,148
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 1,055
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 692
» Popular Tags
2wd 4x4 aerocore apartment bid auger billy goat brushcutter bush care charge deliquentaccounts equipment rental exmark ferris foreman four wheel drive fundraiser gopherhaul grass gravely hills holiday how much to charge how to bid husqvarna john deere quik trac kawasaki labor cost landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness ordinance podcast property management company pto push versus ride redmax scag scripts seo shreaded small engine repair sprayer starting a business starting a lawn care business stihl sulky theft top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walk behind walker wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:29 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:29 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy