Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

customer problems


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-24-2010, 01:40 PM
JMADEWELL09's Avatar
JMADEWELL09 JMADEWELL09 is offline
Member
 
Join Date: May 2009
Posts: 54
Rep Power: 6
JMADEWELL09 is on a distinguished road
Default customer problems

Hi I am from Nevada, I am 30 and have been doing yard care since I was 12, I have hired a guy to help me out this season I have around 113 yards so far this season. But I got a call from a customer yesterday complaining about my guy I hired. She did not like the way he was driving my riding mower she said he was driving it like he was in a race but I was right there doing the weedeating. I told her he wasnt going that fast but now she does not want him back on her yard she wants me and me ONLY. So what should I do should i dump the customer or not let me guy go with me on her yard?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-24-2010, 03:11 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would schedule your guy in another area for the day ,as long as the work is worth it to you .If the lady appears to be a problem,be prepared to walk away,sometimes you just cant please them .
Reply With Quote
  #3  
Old 04-24-2010, 04:01 PM
pj7714 pj7714 is offline
Junior Member
 
Join Date: Apr 2010
Posts: 16
Rep Power: 5
pj7714 is on a distinguished road
Default

How did your last conversation with her end? Did you agree not to bring him back? Otherwise could you get a few minutes of her time and explain you are very busy and he is needed help and you will keep a closer eye on him then just explain to him what you had to do to keep her happy?
Reply With Quote
  #4  
Old 04-24-2010, 06:26 PM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

If you really need his help on the job you could see if she would let him work with you as long as he was not the one on the mower. does he know how to do the other stuff? Just a thought.
Reply With Quote
  #5  
Old 04-24-2010, 08:53 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

We pick up a lot of jobs because of this very issue, guys on ZTR's seeing how fast they can get her done, send him to another site and keep the speed down if the client is home.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 04-24-2010, 09:50 PM
mhatkins's Avatar
mhatkins mhatkins is offline
Junior Member
 
Join Date: Mar 2010
Location: Powhatan, VA
Age: 45
Posts: 23
Rep Power: 5
mhatkins is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I would schedule your guy in another area for the day ,as long as the work is worth it to you .If the lady appears to be a problem,be prepared to walk away,sometimes you just cant please them .
Ah, yes, young Padawan. Some poeple just can never be satisfied, no matter what you do to try to satisfy them. Sometimes you just have to placate the customer. If the helper is doing a good job on ALL jobs including the one in question, just chalk it up to a complainer who is never happy and deal with it the best way possible that's best for you and the customer. If the customer is made to be happy, but you take a loss, then take action accordingly. If the complaints still come, then, it's a "bad customer".
__________________
1994 GMC Safari
Ariens EZR-1742 42" ZTR
Cub Cadet 33" WB
Echo SRM-210 trimmer
Echo BP blower
Stihl BR-600 Backpack Blower
Shindaiwa LE263 Stick Edger
Husqvarna 345 16" Chain Saw
Ryobi Pole Hedge Trimmer
5x8 Open bed trailer

Edward Hunter Yardworks
edwardhunteryardworks.com
edwardhunteryardworks@gmail.com
Powhatan Virginia
Reply With Quote
  #7  
Old 04-25-2010, 12:46 AM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 35
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default

Sounds like a pretty simple answer. Keep the guy, but have him do the trimming there. Some people don't quite understand the ZTR's and how they are designed to mow at faster speeds. As long as he's not diviting the turf, and his quality of cut is right, sounds like she's just a complainer. I agree with picframer though. Seems like all the new guys, and some of the older guys too, seem to think since they have a ZTR they have to run it as fast as it'll go. They totally miss the point of doing quality work. If I caught my guys running mine as fast as they would go on any of my residential lawns, they'd be on their way to the unemployment office. Now on most of my commercial accounts, the machines can be run full bore and still do ok.
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Customer with budget problems tiedeman Show Off - Picture Post - Photo Gallery 5 02-25-2007 04:09 PM
problems Gopher Software Support Archived Question & Answers - Read Only 2 11-07-2005 08:23 AM
back up problems? Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 0 08-14-2003 07:32 AM
dog problems xtreme lawn General Business Discussions 6 06-15-2003 09:55 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Employee wont return...
Prolawnofchatt
06-13-2014 03:12 PM
Yesterday 09:59 PM
by WesleySnips
5 556
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 09:40 PM
by ExtremeLawncareServices
87 4,910
Buy a good company at a...
Steve
03-12-2011 06:38 AM
Yesterday 08:22 PM
by WesleySnips
1 1,678
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
Yesterday 07:14 PM
by SGL1
23 319
Pressure Washing...
WesleySnips
Yesterday 06:13 PM
Yesterday 06:13 PM
by WesleySnips
0 40
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Yesterday 05:58 PM
by WesleySnips
5 215
trimming back shrubs
WesleySnips
Yesterday 06:14 AM
Yesterday 01:08 PM
by WesleySnips
3 84
Late charge
Simon Abousaada
07-30-2014 07:23 PM
Yesterday 12:41 PM
by Steve
2 90
Building credit
Matther777
07-27-2014 05:20 PM
Yesterday 12:36 PM
by Steve
12 288
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Yesterday 05:08 AM
by kslawn
7 220
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
07-30-2014 01:03 PM
by Steve
5 222
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-30-2014 12:31 PM
by Steve
17 758
Formulas Used
BaileynSamsMum
07-29-2014 06:40 AM
07-30-2014 12:19 PM
by Steve
3 159
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
07-30-2014 06:29 AM
by kslawn
5 195
Will summer ever come
ExtremeLawncareServices
07-29-2014 08:27 AM
07-29-2014 08:29 PM
by SGL1
5 146
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-29-2014 02:28 PM
by Steve
3 155
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-29-2014 02:28 PM
by Steve
4 208
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 399
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 402
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 238
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 388
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 592
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 149
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 280
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,370
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 468
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 300
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 989
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 279
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 337
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 398
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 284
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,523
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 310
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 220
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 364
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 732
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 596
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 375
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 718
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 271
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 258
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 829
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,146
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 889
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 801
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 322,359
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,832
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 542
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 444
» Popular Tags
4x4 apartment bid apartment lawn care estimate birdscaping care charge christmas lighting collections subcontractor commercial craigslist credit card processing customers ecosymbiosis escrow exmark ferris four wheel drive fundraiser gopherhaul grass gravely gravely 34" zero turn holiday honda how much to charge how to bid hydraulic kawasaki labor cost lawn lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf cleanup leaf removal managing a lawn care business marketing mulch estimate native plants new buisness new mower office management online classifieds outdoor environments podcast push versus ride redmax rotating scag scag v-ride search engine optimization season seo sprayer starting a business steve stihl subcontractor tips toro tractor auger trailer mate pro turfgrass consulting walker winter money making ideas wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:45 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:45 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy