Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Spring Work Is Near Completed


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-23-2010, 09:01 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Spring Work Is Near Completed

Referrals are blooming, I've done nothing & I have gotten 3 referrals today for lawn maintenance, landed all of them.

One lady has cancer, her husband just died, she has heart attacks often... I had to have her walk the property with me... I was extremely nervous as I thought she was about to die on the spot.

I also needed her to go back into her house & unlock the back gate from the other side. Too short to reach over the damn thing.

I got her, lost a client though...

I lost the same client who said she'd be leaving me to hire another service... Once a switching customer, ALWAYS a switching customer.


Scott: Breeze Lawn Service, Scott speaking.

Cust: I'm going to cut my grass today.

Scott: Alright?

Cust: When do you begin this season?

Scott: The first week of May.

Cust: Well my grass is long now, so I need it cut. I'm going to cut it.

Scott: Alright, that's good.


*4 hours later*

Scott: Breeze Lawn Service, Scott speaking.

Cust: I just cut my lawn & didn't mind it, & I wont be needing you this season. I need someone to depend on.

Scott: Fantastic! Good for you! I have to let you go, as I have a TON OF OTHER CLIENTS who have pre-paid for work they need done NOW so their lawns are ready for me to maintain for MAY. Take care! Bye!

Hung up....


It's funny... she nagged me before saying she wanted to switch. I gave her a promotion offer, she stayed. I even put down seed/fert for free just because I was in the area & looking to do a good deed for the day.

Next thing ya know, the bitch is complaining again.

When she calls, *she will call* I will NOT take her back. I'm tired of her crap.

I hope she enjoys mowing her own lawn.

She says she didn't mind doing it, though wait till the heat comes... She'll regret burning this bridge.

I bet she didn't even cut it either... I think I'll go have a peek tomorrow.

I don't want anything to do with this customer, biggest headaches for nothing.

"Can you do this, do that, do this & that for me?" Can I put this work to be done on my schedule so I stay fair to all my clients who requested work before you? No? Too bad, take a hike!

I can't wait for her to call again, If she does, I'm charging her +25%/month... I'll call it insurance if she bites.


Her neighbor is hiring me most likely.

Last edited by CHEESE2009; 04-23-2010 at 09:05 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-24-2010, 10:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,199
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Did you have a feeling when you first got her as a customer that she was going to be a problem?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 04-24-2010, 04:27 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Did you have a feeling when you first got her as a customer that she was going to be a problem?
Yes, but if I mention what it was.... her certain religion... I might get in trouble.

Every client of this religion, have been my WORST customers. They will say anything to get someone to give a freebie here & there, & if you don't give in - expect them to fire you.

I stay out of certain neighborhoods now, I know what to expect if I don't.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Spring Has Sprung In Georgia So Spring Your Business Green_Day Promote your products or services 0 02-06-2009 09:17 PM
On of our recently completed landscape Job musician/lawnman Show Off - Picture Post - Photo Gallery 17 11-26-2008 06:29 PM
undue completed job Gopher Software Support Archived Question & Answers - Read Only 1 09-12-2006 03:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Need input on a bid
phlawncare
Yesterday 08:51 PM
Yesterday 08:51 PM
by phlawncare
0 30
Building credit
Matther777
07-27-2014 05:20 PM
Yesterday 06:35 PM
by Matther777
4 102
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Yesterday 06:21 PM
by kslawn
3 86
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 01:36 PM
by Steve
2 110
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
Yesterday 01:30 PM
by Steve
1 55
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:29 PM
by Steve
3 128
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Yesterday 01:22 PM
by Steve
2 105
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 01:21 PM
by Steve
14 627
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Yesterday 07:39 AM
by SGL1
15 326
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 341
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-27-2014 01:21 PM
by ExtremeLawncareServices
80 4,645
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 185
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 326
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 500
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 97
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 210
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,276
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 391
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 225
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 922
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 225
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 279
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 316
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 216
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,429
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 251
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 162
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 295
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 678
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 525
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 308
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 637
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 201
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 193
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 759
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,071
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 801
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 727
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 320,752
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,751
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 470
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 385
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 843
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 582
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 595
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,925
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 583
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 236
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 684
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 335
» Popular Tags
34'' auger blades butterfly gardens charge christmas christmas light hanging credit card customers ditches exmark fall ferris financing first truck franchise georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge john deere quik trac kansas city lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf lighting brass outdoor lights marketing mechanic monthly mow mulch mulch price new and restored landscapes new buisness new business organize podcast property management company pto riding mower running a business savannah scag schedule seo social media starting a business start up lawn care business stihl top dresser toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:33 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:33 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy