Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Spring Work Is Near Completed


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-23-2010, 09:01 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Spring Work Is Near Completed

Referrals are blooming, I've done nothing & I have gotten 3 referrals today for lawn maintenance, landed all of them.

One lady has cancer, her husband just died, she has heart attacks often... I had to have her walk the property with me... I was extremely nervous as I thought she was about to die on the spot.

I also needed her to go back into her house & unlock the back gate from the other side. Too short to reach over the damn thing.

I got her, lost a client though...

I lost the same client who said she'd be leaving me to hire another service... Once a switching customer, ALWAYS a switching customer.


Scott: Breeze Lawn Service, Scott speaking.

Cust: I'm going to cut my grass today.

Scott: Alright?

Cust: When do you begin this season?

Scott: The first week of May.

Cust: Well my grass is long now, so I need it cut. I'm going to cut it.

Scott: Alright, that's good.


*4 hours later*

Scott: Breeze Lawn Service, Scott speaking.

Cust: I just cut my lawn & didn't mind it, & I wont be needing you this season. I need someone to depend on.

Scott: Fantastic! Good for you! I have to let you go, as I have a TON OF OTHER CLIENTS who have pre-paid for work they need done NOW so their lawns are ready for me to maintain for MAY. Take care! Bye!

Hung up....


It's funny... she nagged me before saying she wanted to switch. I gave her a promotion offer, she stayed. I even put down seed/fert for free just because I was in the area & looking to do a good deed for the day.

Next thing ya know, the bitch is complaining again.

When she calls, *she will call* I will NOT take her back. I'm tired of her crap.

I hope she enjoys mowing her own lawn.

She says she didn't mind doing it, though wait till the heat comes... She'll regret burning this bridge.

I bet she didn't even cut it either... I think I'll go have a peek tomorrow.

I don't want anything to do with this customer, biggest headaches for nothing.

"Can you do this, do that, do this & that for me?" Can I put this work to be done on my schedule so I stay fair to all my clients who requested work before you? No? Too bad, take a hike!

I can't wait for her to call again, If she does, I'm charging her +25%/month... I'll call it insurance if she bites.


Her neighbor is hiring me most likely.

Last edited by CHEESE2009; 04-23-2010 at 09:05 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-24-2010, 10:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Did you have a feeling when you first got her as a customer that she was going to be a problem?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 04-24-2010, 04:27 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Did you have a feeling when you first got her as a customer that she was going to be a problem?
Yes, but if I mention what it was.... her certain religion... I might get in trouble.

Every client of this religion, have been my WORST customers. They will say anything to get someone to give a freebie here & there, & if you don't give in - expect them to fire you.

I stay out of certain neighborhoods now, I know what to expect if I don't.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Spring Has Sprung In Georgia So Spring Your Business Green_Day Promote your products or services 0 02-06-2009 09:17 PM
On of our recently completed landscape Job musician/lawnman Show Off - Picture Post - Photo Gallery 17 11-26-2008 06:29 PM
undue completed job Gopher Software Support Archived Question & Answers - Read Only 1 09-12-2006 03:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I came across this on a...
rootytalbot
Yesterday 11:04 AM
Yesterday 06:16 PM
by Chilehead
2 57
Help bidding a hedge...
hopolb33
Yesterday 06:09 PM
Yesterday 06:09 PM
by hopolb33
0 28
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-01-2015 11:27 AM
by mattthelawnguy
10 405
Big mowing job
Bradcook21
07-30-2015 03:57 PM
07-31-2015 01:16 PM
by Bradcook21
6 147
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-31-2015 12:29 PM
by Steve
1,227 401,525
Hello Everybody
budspop
07-30-2015 11:42 AM
07-31-2015 12:28 PM
by Steve
1 64
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-31-2015 11:34 AM
by googus
9 604
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 140
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 256
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
07-28-2015 09:09 PM
by Steve
2 237
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 247
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 401
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 231
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 797
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,974
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 388
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,479
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,438
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,510
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 327
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 471
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 342
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 366
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,766
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,704
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,511
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 364
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 314
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 488
» Popular Tags
accounting ad landscaping aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer facebook financials flyers foreman free advertising google growing a lawn care business hardscapes hiring how to hydro increase customers invoicing jobs landscape services landscaping landscaping training lawn care lawn care busines plan lawn mowing marketing more customers business mulch new business ordinance past due patio install per hour charge per hour service plowing pricing profit on employee quickbooks quickbooks online scag sell the vision seo shreaded snow plowing solo square foot swzt tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:37 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:37 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy