Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Upset Customer :(


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-31-2010, 02:59 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

NEWS:

I just got a call from this "upset customer", & he told me he only wants me to maintain his lawn every week & a half...

I said, "Unfortunately our price will have to remain the same"

He not only didn't mind, he told me he's going to pay me upfront for the entire season!

This is great! What a great guy he is.

(I put him on the garden weeding program) only costs me $18.00 for 6 visits. If I charged him it would have been $90.00 give or take.

He still sounds broken though, geez.

I'm going to dethatch his lawn during the weekend.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-31-2010, 03:40 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
MORE NEWS!!! YESS:

The customer who was going to switch companies & ditch me, has now called back ASKING me for my service.

THIS IS FANTASTIC, her neighbor is hiring me aswell!!!

3 customers in an hour. Amazing.
Reply With Quote
  #13  
Old 04-01-2010, 01:06 AM
Rexdale Grass Rexdale Grass is offline
Member
 
Join Date: Mar 2010
Location: Toronto, Ontario, Rexdale
Posts: 31
Rep Power: 5
Rexdale Grass is on a distinguished road
Default

it's all comming together haha.
Reply With Quote
  #14  
Old 04-01-2010, 01:17 AM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 5
jklawncare is on a distinguished road
Default

Thats great scott

Hope things keep goin for you the way they are..you have deffinately ran into alot of luck..or maybe its just cause your a superhero..

i hope my day tomorrow turns out like yours

good luck!
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #15  
Old 04-01-2010, 03:08 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,422
Rep Power: 10
Steve has disabled reputation
Default

Congrats Scott!

Quote:
Scott: It's too early for that, & I've got more lawns to do!
Customer: You know you want it...
Scott: yeahhhh
This brings up another great point, if you have a customer that wants to shoot the breeze with you, should you schedule them at the end of your day?

What's the best way to handle this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 04-02-2010, 01:47 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Congrats Scott!



This brings up another great point, if you have a customer that wants to shoot the breeze with you, should you schedule them at the end of your day?

What's the best way to handle this?

Well that would be the best solution.

I have done the opposite, thinking customers would get a hint - that because I'm doing their lawn at 8AM, I surely have more customers to get to... Unfortunately they don't get any hints.

Booking your most talkative or naggy customers last on your daily routes = best thing ever.

It's also a good idea to put them on your least busiest day, if possible.

5 minutes of conversation easily turns into 20 minutes, & it just goes up from there.

(Scott got another customer, - another neighbor booyah!)


Who wants to make a bet with me, I'm betting that something extremely bad is going to happen to my business this season. Everything just seems to good!

I saw another company scouting me out today. He drove past my property 4 times, & he was sitting in his truck from a short distance yesterday just watching me.


FUNNY STORY:

My next door neighbor & I were talking about a tree he just planted before winter.

A random guy was walking up the street advertising lawn maintenance.

Neighbor: He's trying to take your customers!

My neighbor walks up to the end of his driveway & says, "We don't want any! Go go go!"

lollllllllllllllllllllllllllll
Reply With Quote
  #17  
Old 04-03-2010, 03:53 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,422
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I saw another company scouting me out today. He drove past my property 4 times, & he was sitting in his truck from a short distance yesterday just watching me.
Maybe he was a talent scouting, who is about to offer you a role in a new action movie where you battle Jet Li?

Quote:
Who wants to make a bet with me, I'm betting that something extremely bad is going to happen to my business this season. Everything just seems to good!
I think you are going to have a great year! You deserve it!

Quote:
5 minutes of conversation easily turns into 20 minutes, & it just goes up from there.
Do you ever wonder if while you are there talking to the person if you should be charging them more and if they would pay more? Should you also be offering more services that they might pay you for? While you are talking to the customer? Or what is your view on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 04-03-2010, 10:41 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Maybe he was a talent scouting, who is about to offer you a role in a new action movie where you battle Jet Li?

LOL!!!!! Maybe I'm just paranoid.



I think you are going to have a great year! You deserve it!

I appreciate that! Being one guy trying to take on the world is quite a challenge, I have respect for everyone on this forum!

Do you ever wonder if while you are there talking to the person if you should be charging them more and if they would pay more?

I never stop thinking that :P Hahahah!!!

Should you also be offering more services that they might pay you for? While you are talking to the customer?

Sometimes I do, & sometimes they don't leave me room to suggest a service. I don't always like to sound like a heartless person, but more personable. Mentioning business, services, etc at the wrong time could upset a few customers & make me seem as if I'm just out to grab their money, with no patience to chit chat about other friendly things.


Story of the day;

I have two "priests/pastors" as customers...

Scott: So you said your getting the barbecue out, eh? You ever try Angus burgers?

Customer: All the time!

Scott: Well if I smell it cookin', I'm coming over & I'll bring a few beers!

Customer: I don't drink... I'm a pastor....

Scott: Oh.. HA! Alright... Coffee is just as good!

Harvey's makes your hambuuurger - A beautiful thing! <- You guys got a Harvey's where you are? Kinda like Burger King, but better!
Reply With Quote
  #19  
Old 04-04-2010, 05:17 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,422
Rep Power: 10
Steve has disabled reputation
Default

Making friends everywhere you go LOL good job!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
The Customer picframer General Talk 6 09-05-2009 09:31 AM
bad customer quickcleanlawn General Business Discussions 2 07-31-2008 10:06 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 08:18 PM
CUSTOMER BOX DENISE HENRY Community Assistance 1 05-06-2004 12:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Look out Bob Villa -...
Mr Dave
Yesterday 10:06 AM
Today 07:34 AM
by Mr Dave
4 169
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
Yesterday 08:54 PM
by ExtremeLawncareServices
3 198
Real Estate??
tbtigers03
Yesterday 06:43 PM
Yesterday 08:17 PM
by Sprinkler Buddy
3 133
Question?what should I...
dalvan0
09-24-2014 11:10 PM
Yesterday 08:01 PM
by ExtremeLawncareServices
16 779
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Yesterday 07:37 PM
by ExtremeLawncareServices
25 1,132
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Yesterday 06:13 PM
by tbtigers03
6 360
Hello from Kentucky
TRV
Yesterday 05:42 PM
Yesterday 05:54 PM
by Sprinkler Buddy
1 95
Sprinkler head guards...
Sprinkler Buddy
09-27-2014 04:55 AM
Yesterday 05:51 PM
by Sprinkler Buddy
4 401
Give Me Your Problems
ellakit
Yesterday 04:10 PM
Yesterday 04:10 PM
by ellakit
0 17
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 03:53 PM
by ellakit
1,188 336,256
Whe does Mowing season...
jack2048
Yesterday 07:05 AM
Yesterday 02:38 PM
by Steve
3 172
Falling into business
stellarmowing
09-28-2014 04:35 PM
Yesterday 02:17 PM
by Steve
4 326
hey
sizemorelawncare
09-28-2014 08:12 PM
09-29-2014 03:10 PM
by Steve
2 260
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
09-29-2014 03:09 PM
by Steve
2 314
Need to figure out how...
tjslawnde
09-28-2014 10:31 AM
09-29-2014 03:05 PM
by Steve
4 326
Aerocore Deck?
wdrdoctor
09-26-2014 06:21 PM
09-29-2014 02:36 PM
by Steve
3 454
Hello from CNY
arazucontracting
09-22-2014 06:07 PM
09-29-2014 02:33 PM
by Steve
3 705
How to price lawn mowing.
jack2048
09-24-2014 04:18 PM
09-29-2014 02:27 PM
by Steve
4 560
Pricing ????
6295danny
01-14-2013 07:54 PM
09-29-2014 02:22 PM
by Steve
35 6,577
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
09-27-2014 04:11 PM
by SGL1
30 7,088
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-26-2014 04:16 PM
by stevef1201
5 1,095
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-25-2014 09:18 AM
by ExtremeLawncareServices
10 1,118
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-25-2014 08:01 AM
by ExtremeLawncareServices
124 9,315
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
09-23-2014 11:13 AM
by Steve
4 801
This sucks...
Matther777
09-18-2014 04:56 PM
09-22-2014 08:02 PM
by ExtremeLawncareServices
11 1,178
Not sure, but anyone do...
SnowRemoval2k14
09-22-2014 12:10 AM
09-22-2014 04:49 PM
by Steve
1 743
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-22-2014 04:45 PM
by Steve
9 1,077
Mulching beds
Bradcook21
09-21-2014 07:43 AM
09-22-2014 04:43 PM
by Steve
3 817
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-22-2014 04:35 PM
by Steve
12 1,447
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 1,472
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,692
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 2,122
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,518
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 916
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 1,100
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,529
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 927
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 1,292
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 1,044
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,798
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,538
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,718
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 1,444
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 938
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 1,067
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 988
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,794
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,520
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,585
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 932
» Popular Tags
2wd 4x4 aerocore apartment complex article marketing auger bid billy goat brushcutter blades care charge christmas collections collections subcontractor equipment rental exmark ferris foreman four wheel drive gopherhaul grass gravely growing a lawn care business health hills honda how much to charge husqvarna installation john deere quik trac landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lesco lighting brass outdoor lights marketing mechanic monthly mr dave mulch mulch price new buisness new business podcast pto scag schedule scripts search engine optimization seo small engine repair starting a business starting a lawn care business steve stihl sulky theft theft of services toro toro grand stand trailer trimmer rack walk behind walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:51 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:51 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy