Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Upset Customer :(


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-31-2010, 02:59 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

NEWS:

I just got a call from this "upset customer", & he told me he only wants me to maintain his lawn every week & a half...

I said, "Unfortunately our price will have to remain the same"

He not only didn't mind, he told me he's going to pay me upfront for the entire season!

This is great! What a great guy he is.

(I put him on the garden weeding program) only costs me $18.00 for 6 visits. If I charged him it would have been $90.00 give or take.

He still sounds broken though, geez.

I'm going to dethatch his lawn during the weekend.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-31-2010, 03:40 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
MORE NEWS!!! YESS:

The customer who was going to switch companies & ditch me, has now called back ASKING me for my service.

THIS IS FANTASTIC, her neighbor is hiring me aswell!!!

3 customers in an hour. Amazing.
Reply With Quote
  #13  
Old 04-01-2010, 01:06 AM
Rexdale Grass Rexdale Grass is offline
Member
 
Join Date: Mar 2010
Location: Toronto, Ontario, Rexdale
Posts: 31
Rep Power: 5
Rexdale Grass is on a distinguished road
Default

it's all comming together haha.
Reply With Quote
  #14  
Old 04-01-2010, 01:17 AM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 5
jklawncare is on a distinguished road
Default

Thats great scott

Hope things keep goin for you the way they are..you have deffinately ran into alot of luck..or maybe its just cause your a superhero..

i hope my day tomorrow turns out like yours

good luck!
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #15  
Old 04-01-2010, 03:08 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

Congrats Scott!

Quote:
Scott: It's too early for that, & I've got more lawns to do!
Customer: You know you want it...
Scott: yeahhhh
This brings up another great point, if you have a customer that wants to shoot the breeze with you, should you schedule them at the end of your day?

What's the best way to handle this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 04-02-2010, 01:47 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Congrats Scott!



This brings up another great point, if you have a customer that wants to shoot the breeze with you, should you schedule them at the end of your day?

What's the best way to handle this?

Well that would be the best solution.

I have done the opposite, thinking customers would get a hint - that because I'm doing their lawn at 8AM, I surely have more customers to get to... Unfortunately they don't get any hints.

Booking your most talkative or naggy customers last on your daily routes = best thing ever.

It's also a good idea to put them on your least busiest day, if possible.

5 minutes of conversation easily turns into 20 minutes, & it just goes up from there.

(Scott got another customer, - another neighbor booyah!)


Who wants to make a bet with me, I'm betting that something extremely bad is going to happen to my business this season. Everything just seems to good!

I saw another company scouting me out today. He drove past my property 4 times, & he was sitting in his truck from a short distance yesterday just watching me.


FUNNY STORY:

My next door neighbor & I were talking about a tree he just planted before winter.

A random guy was walking up the street advertising lawn maintenance.

Neighbor: He's trying to take your customers!

My neighbor walks up to the end of his driveway & says, "We don't want any! Go go go!"

lollllllllllllllllllllllllllll
Reply With Quote
  #17  
Old 04-03-2010, 03:53 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I saw another company scouting me out today. He drove past my property 4 times, & he was sitting in his truck from a short distance yesterday just watching me.
Maybe he was a talent scouting, who is about to offer you a role in a new action movie where you battle Jet Li?

Quote:
Who wants to make a bet with me, I'm betting that something extremely bad is going to happen to my business this season. Everything just seems to good!
I think you are going to have a great year! You deserve it!

Quote:
5 minutes of conversation easily turns into 20 minutes, & it just goes up from there.
Do you ever wonder if while you are there talking to the person if you should be charging them more and if they would pay more? Should you also be offering more services that they might pay you for? While you are talking to the customer? Or what is your view on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 04-03-2010, 10:41 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Maybe he was a talent scouting, who is about to offer you a role in a new action movie where you battle Jet Li?

LOL!!!!! Maybe I'm just paranoid.



I think you are going to have a great year! You deserve it!

I appreciate that! Being one guy trying to take on the world is quite a challenge, I have respect for everyone on this forum!

Do you ever wonder if while you are there talking to the person if you should be charging them more and if they would pay more?

I never stop thinking that :P Hahahah!!!

Should you also be offering more services that they might pay you for? While you are talking to the customer?

Sometimes I do, & sometimes they don't leave me room to suggest a service. I don't always like to sound like a heartless person, but more personable. Mentioning business, services, etc at the wrong time could upset a few customers & make me seem as if I'm just out to grab their money, with no patience to chit chat about other friendly things.


Story of the day;

I have two "priests/pastors" as customers...

Scott: So you said your getting the barbecue out, eh? You ever try Angus burgers?

Customer: All the time!

Scott: Well if I smell it cookin', I'm coming over & I'll bring a few beers!

Customer: I don't drink... I'm a pastor....

Scott: Oh.. HA! Alright... Coffee is just as good!

Harvey's makes your hambuuurger - A beautiful thing! <- You guys got a Harvey's where you are? Kinda like Burger King, but better!
Reply With Quote
  #19  
Old 04-04-2010, 05:17 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

Making friends everywhere you go LOL good job!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
The Customer picframer General Talk 6 09-05-2009 09:31 AM
bad customer quickcleanlawn General Business Discussions 2 07-31-2008 10:06 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 08:18 PM
CUSTOMER BOX DENISE HENRY Community Assistance 1 05-06-2004 12:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How do I approach...
Bradcook21
Yesterday 01:48 AM
Today 06:52 PM
by jrs.landscaping
9 174
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
Today 01:26 PM
by ExtremeLawncareServices
25 3,550
Need help pricing basic...
Bradcook21
Today 01:21 AM
Today 01:05 PM
by Steve
2 67
Yearly contract Pricing
jrob0691
Yesterday 08:57 AM
Today 01:01 PM
by Steve
6 127
yearly contract help...
jrob0691
Yesterday 04:09 PM
Today 12:48 PM
by Steve
1 43
Exmark Lazer Z S-Series...
BLC7
Today 10:18 AM
Today 10:18 AM
by BLC7
0 37
Pampas bushes
Bradcook21
Today 01:30 AM
Today 07:17 AM
by grassdoctore
1 37
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
Yesterday 08:50 PM
by phlawncare
2 83
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
Yesterday 08:23 PM
by SGL1
11 281
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 05:03 PM
by stevef1201
6 572
Softball field
kslawn
08-15-2014 09:28 AM
Yesterday 01:43 PM
by Steve
9 273
Hello
M2Dave
Yesterday 12:32 AM
Yesterday 01:38 PM
by Steve
1 49
New Landscaping Business
rekon32
08-16-2014 02:26 PM
Yesterday 12:33 PM
by SouthallMowing
8 323
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-20-2014 04:09 PM
by ExtremeLawncareServices
100 6,022
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 325
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 109
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 178
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 112
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 892
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 408
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,384
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 584
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,753
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-13-2014 03:34 PM
by Steve
3 164
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 212
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 310
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 166
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 422
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 293
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 408
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 422
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 698
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 241
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 322
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 208
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 213
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 546
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,168
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,383
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 592
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
08-05-2014 07:12 PM
by TheBeast
30 1,994
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 797
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 512
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,585
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 455
Stuck again!!!!
Greg'slawnandlandscape
08-01-2014 11:02 PM
08-05-2014 09:05 AM
by Greg'slawnandlandscape
10 461
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
08-05-2014 07:22 AM
by petscanning
25 974
Building credit
Matther777
07-27-2014 05:20 PM
08-04-2014 06:53 PM
by kslawn
17 759
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
08-04-2014 01:09 PM
by Steve
48 5,811
long time no see
Tuscan Gardens
08-02-2014 03:21 PM
08-04-2014 12:04 PM
by Steve
1 287
» Popular Tags
2wd 4x4 apartment lawn care estimate birdscaping care charge collections subcontractor commercial craigslist credit card processing customers ecosymbiosis exmark ferris four wheel drive gopherhaul grass gravely holiday honda how much to charge how to bid husqvarna hydraulic installation invoice kawasaki labor cost landscape services late lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf cleanup leaf removal lesco marketing mulch estimate native plants new buisness online classifieds podcast rotating scag scag v-ride search engine optimization season seo small engine repair sprayer starting a business stihl theft of services tips toro tractor auger trailer mate pro truck new used landscape upsell walk behind walker winter money making ideas won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:11 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:11 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy