Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Upset Customer :(


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-31-2010, 03:59 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

NEWS:

I just got a call from this "upset customer", & he told me he only wants me to maintain his lawn every week & a half...

I said, "Unfortunately our price will have to remain the same"

He not only didn't mind, he told me he's going to pay me upfront for the entire season!

This is great! What a great guy he is.

(I put him on the garden weeding program) only costs me $18.00 for 6 visits. If I charged him it would have been $90.00 give or take.

He still sounds broken though, geez.

I'm going to dethatch his lawn during the weekend.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-31-2010, 04:40 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
MORE NEWS!!! YESS:

The customer who was going to switch companies & ditch me, has now called back ASKING me for my service.

THIS IS FANTASTIC, her neighbor is hiring me aswell!!!

3 customers in an hour. Amazing.
Reply With Quote
  #13  
Old 04-01-2010, 02:06 AM
Rexdale Grass Rexdale Grass is offline
Member
 
Join Date: Mar 2010
Location: Toronto, Ontario, Rexdale
Posts: 31
Rep Power: 5
Rexdale Grass is on a distinguished road
Default

it's all comming together haha.
Reply With Quote
  #14  
Old 04-01-2010, 02:17 AM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 5
jklawncare is on a distinguished road
Default

Thats great scott

Hope things keep goin for you the way they are..you have deffinately ran into alot of luck..or maybe its just cause your a superhero..

i hope my day tomorrow turns out like yours

good luck!
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #15  
Old 04-01-2010, 04:08 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Congrats Scott!

Quote:
Scott: It's too early for that, & I've got more lawns to do!
Customer: You know you want it...
Scott: yeahhhh
This brings up another great point, if you have a customer that wants to shoot the breeze with you, should you schedule them at the end of your day?

What's the best way to handle this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 04-02-2010, 02:47 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Congrats Scott!



This brings up another great point, if you have a customer that wants to shoot the breeze with you, should you schedule them at the end of your day?

What's the best way to handle this?

Well that would be the best solution.

I have done the opposite, thinking customers would get a hint - that because I'm doing their lawn at 8AM, I surely have more customers to get to... Unfortunately they don't get any hints.

Booking your most talkative or naggy customers last on your daily routes = best thing ever.

It's also a good idea to put them on your least busiest day, if possible.

5 minutes of conversation easily turns into 20 minutes, & it just goes up from there.

(Scott got another customer, - another neighbor booyah!)


Who wants to make a bet with me, I'm betting that something extremely bad is going to happen to my business this season. Everything just seems to good!

I saw another company scouting me out today. He drove past my property 4 times, & he was sitting in his truck from a short distance yesterday just watching me.


FUNNY STORY:

My next door neighbor & I were talking about a tree he just planted before winter.

A random guy was walking up the street advertising lawn maintenance.

Neighbor: He's trying to take your customers!

My neighbor walks up to the end of his driveway & says, "We don't want any! Go go go!"

lollllllllllllllllllllllllllll
Reply With Quote
  #17  
Old 04-03-2010, 04:53 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I saw another company scouting me out today. He drove past my property 4 times, & he was sitting in his truck from a short distance yesterday just watching me.
Maybe he was a talent scouting, who is about to offer you a role in a new action movie where you battle Jet Li?

Quote:
Who wants to make a bet with me, I'm betting that something extremely bad is going to happen to my business this season. Everything just seems to good!
I think you are going to have a great year! You deserve it!

Quote:
5 minutes of conversation easily turns into 20 minutes, & it just goes up from there.
Do you ever wonder if while you are there talking to the person if you should be charging them more and if they would pay more? Should you also be offering more services that they might pay you for? While you are talking to the customer? Or what is your view on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 04-03-2010, 11:41 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Maybe he was a talent scouting, who is about to offer you a role in a new action movie where you battle Jet Li?

LOL!!!!! Maybe I'm just paranoid.



I think you are going to have a great year! You deserve it!

I appreciate that! Being one guy trying to take on the world is quite a challenge, I have respect for everyone on this forum!

Do you ever wonder if while you are there talking to the person if you should be charging them more and if they would pay more?

I never stop thinking that :P Hahahah!!!

Should you also be offering more services that they might pay you for? While you are talking to the customer?

Sometimes I do, & sometimes they don't leave me room to suggest a service. I don't always like to sound like a heartless person, but more personable. Mentioning business, services, etc at the wrong time could upset a few customers & make me seem as if I'm just out to grab their money, with no patience to chit chat about other friendly things.


Story of the day;

I have two "priests/pastors" as customers...

Scott: So you said your getting the barbecue out, eh? You ever try Angus burgers?

Customer: All the time!

Scott: Well if I smell it cookin', I'm coming over & I'll bring a few beers!

Customer: I don't drink... I'm a pastor....

Scott: Oh.. HA! Alright... Coffee is just as good!

Harvey's makes your hambuuurger - A beautiful thing! <- You guys got a Harvey's where you are? Kinda like Burger King, but better!
Reply With Quote
  #19  
Old 04-04-2010, 06:17 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Making friends everywhere you go LOL good job!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 10:49 AM
The Customer picframer General Talk 6 09-05-2009 10:31 AM
bad customer quickcleanlawn General Business Discussions 2 07-31-2008 11:06 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 09:18 PM
CUSTOMER BOX DENISE HENRY Community Assistance 1 05-06-2004 01:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Stander Vs. Zt
totalscape
12-20-2014 07:57 PM
Today 05:42 AM
by Billy Goat
6 140
Complete body therapy...
zermin
Yesterday 11:51 PM
Yesterday 11:51 PM
by zermin
0 28
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Yesterday 09:46 PM
by Just Cuts
10 319
Facebook
element009
03-23-2011 09:36 AM
Yesterday 04:33 PM
by stevef1201
38 9,912
Ideas on a large bid
Knaubone
Yesterday 11:57 AM
Yesterday 11:57 AM
by Knaubone
0 50
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Yesterday 12:52 AM
by rmccutchan
31 9,076
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
12-20-2014 11:33 PM
by SuperiorPower
7 269
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-19-2014 09:45 PM
by ExtremeLawncareServices
189 16,785
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
12-19-2014 09:36 PM
by Chilehead
2 130
Employee job training...
brookline
12-15-2014 08:15 PM
12-19-2014 07:48 PM
by SuperiorPower
9 377
Hello from Md
homey
12-17-2014 06:55 PM
12-19-2014 06:00 PM
by homey
5 220
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
12-19-2014 05:43 PM
by stevef1201
3 153
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 3,031
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,183
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,396
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 344
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 336
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 413
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 307
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 858
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 851
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 323
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,163
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 436
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,443
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 681
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 533
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 948
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 479
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 474
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,304
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,781
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 1,026
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,311
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,500
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 666
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 738
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,275
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 905
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,299
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,919
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 764
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,503
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 681
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,573
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,532
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,554
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 747
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,323
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,238
» Popular Tags
4wd apartment bid apartment lawn care estimate applying bid bob villa bush care commercial decorating deliquentaccounts demonstration ditches edging employee problems ferris first truck four wheel drive gopherhaul grass hardscapes hills hiring how much to charge how to hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo managing a lawn care business mulch mulch price past due patio install per hour charge podcast profit on employee reo scag v-ride scripts shell snow snow plowing sprayer starting a business starting a lawn care business start up lawn care business steve sulky toro tractor auger trailer mate pro tree truck new used landscape turfgrass consulting up sell employee walk behind won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:15 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:15 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy