Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Ahhh the best feeling


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-18-2010, 10:01 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Ahhh the best feeling

Creating flyers & preparing them, the most stressful part of the business.

Handing out the flyers, the second most stressful part of business.

Waiting for calls, panic attack!

Getting flooded with phone calls the next day, ... the best part of business.


New customer, "I don't like the other companies, they don't have a good attitude when they talk to me, it's really annoying"

It's so true. I have called every company around before, & they all answer the phones like A'holes.

ANYWAY

I'm in a great mood. Though I didn't go to sleep last night, stayed up organizing, my bad

I have a ton of customers RIGHT beside my home. It's PERFECT!

This year is going to be amazing. I just thought I'd make yet another post, lol.

The majority of my customers take less than 5 minutes to get to, whichever day(s) I do their lawns, I don't even need to bring the truck!

Now I'm at the point where I have to jot down my customers & create routes, booyah!

I'm going to listen to some classical music & pretend I'm a millionaire for a few minutes...

Then I gotta go check out some guys lawn, apparently he had a tree removed & his lawn may need to be redone... Something I really don't wanna do... I'll take pics.

I'm sure he just needs fert/overseed after a bit of dethatching. Got him on a garden schedule too!

I'm all smiles right now.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-18-2010, 10:45 AM
jessechaveriat's Avatar
jessechaveriat jessechaveriat is offline
Member
 
Join Date: Feb 2010
Location: Knoxville, Tn
Posts: 72
Rep Power: 5
jessechaveriat is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Thats awesome man, good job.
i love close to home jobs. Ive got to see one of these magical flyers of yours, and find out what your secret is!
Reply With Quote
  #3  
Old 03-18-2010, 11:25 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I FORGOT TO MENTION

The absolute WORST part of business, is being replaced!

A lady is leaving me, because she'd rather a company that does her snow removal & grass.

This irritates the crap out of me.

I now have a gap in the middle of my route because of her, & I'll probably lose her neighbor as a potential customer...

I'm furious!

I just got off the phone with a few last years clients. Most of them are on board.

A few of them asked me to call them later. B.S.

It's like they aren't ready to hire, & I've got damn routes to make!

It's ok though, this customer I lost was good money, but she was a rat.

I just hate not being able to make my routes. I don't want to do it last minute.

Many people are waiting for me to tell them which day of the week I will be visiting them for the first cut, but I can't figure that out yet until I have the "ok" from the rest of these clowns...

******

As for the guy I just saw about his lawn..

Must of had a grub problem, & a major weed problem.

I told him I could dethatch it & fert/overseed, but he wants to lay down some sod.

I'm not touching this, so I told him I know someone who can do it, my cousin's company.

It's like, I have time, but I really don't. Frustrating.

I love this.... hahahahaha!!!

No stress, no stress, no stress
Reply With Quote
  #4  
Old 03-18-2010, 05:07 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Quote:
I have called every company around before, & they all answer the phones like A'holes.
What's your view on this and how this effects a business? What should a newer business owner be aware of when answering their phone? How should they ideally be doing it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 03-18-2010, 08:47 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott,



What's your view on this and how this effects a business? What should a newer business owner be aware of when answering their phone? How should they ideally be doing it?

You really have to look for an opportunity to bond, or show "affection".

I always start the conversation with,"How are you doing today?" and they respond with the same question & I say, "Well I'm on my third coffee, so I'm feeling like a champion"

Anything to lighten the mood & show that you are human. You really have to get your potential customer to like you before you discuss "business"

I have had big conversations with potential customers before we even discussed my services.

One customer will respond, "Well I'm not to bad, just got back from my vacation."

I'll spend a bit of time going over how his/her vacation went, & I'll come up with, "Do you regret coming back? Hahaha!"

Whatever the customer gives me, I work with it.

I mentioned that I picked up 3 new clients today. I stopped by the lady because i saw her raking.

Scott: "You look like your having fun doing that!"

Customer: "Haha, well someones gotta do it!"

Scott: "I hear ya, we have the nice weather coming in now, it's the perfect time to get out & rake the lawn."

Customer: Do you do lawn service.

Scott: As a matter of fact, I do! Are you currently with a company?

Customer: I hired XXX last year, but they didn't trim well.

Scott: Well you have to excuse me, I've been quite busy the past few days & haven't had the time to shave! Just kidding, yes trimming is something you really have to be careful with, the skill comes with practice.

Customer: It's not only that, we had a major grub problem last year too.

Scott: Ah, don't worry the grubs will be back this year too. You should see the guy's lawn further up the street, what a nightmare that is.

Anyway, this isn't the first time I have seen your place. I always wondered what the backyard looked like, you have a few gardens going on, do you plant anything interesting?

Customer: I plant the usual stuff, I bring my flowers from inside outside when the weather is right.

Scott: Fantastic. Your garden would look great with a brick border, the only problem with that is the cost, but you also don't wanna use that rubber lining that stuff is awful & looks silly.

Customer: Yeah I agree bricks would look really nice. So is it just you running the show or what?

Scott: Well you know how it is, I don't really enjoy relying on someone else to do a good job, the repair bills can really rack up if they were to damage the equipment.

Customer: You just don't want to hire someone who will start their own business & compete with you!

Scott: You've got me figured out! Hahaha! That's just it, you hire someone & you can't really praise them, or else they might start getting ideas.

Customer: I had a business in catering & I ran a cafeteria, it was big money.

Scott: I could imagine! That was something I really wanted to get into, though I soon figured out that I only like to cook for myself!

Anyway.... awhile later bla bla... Got the job.

lmao

Other companies act as if they are machines themselves, it's stupid.
Reply With Quote
  #6  
Old 03-19-2010, 03:15 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Other companies act as if they are machines themselves, it's stupid.
I agree. It's almost as if they are trying so desperately hard to look bigger by acting non-personal. As if that is the ideal way to go.

Just because you have dealt with a few larger companies that answer the phone rudely or impersonal doesn't mean you should to emulate them.

Focusing on being personable is a great way to make the sale!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 03-19-2010, 03:31 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
I agree. It's almost as if they are trying so desperately hard to look bigger by acting non-personal. As if that is the ideal way to go.

Just because you have dealt with a few larger companies that answer the phone rudely or impersonal doesn't mean you should to emulate them.

Focusing on being personable is a great way to make the sale!

A lady can fire the guy who comes & cuts her grass, then bills her.

But she might not fire the same guy if he rings her doorbell every few visits just to see how she's doing, & asks what's new & exciting in her life.
Reply With Quote
  #8  
Old 03-20-2010, 02:12 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

What a fantastic day.

It's 2:00pm & without moving a finger I have received 5 new clients.

3 are another customers neighbors
1 is a family friend

AND, I left my business cards at my dry cleaners, now the owner & his family want my service.

Now if I could get my mother to stop calling me, (or not) hahaha!
"MOM, maybe you should keep calling me, because every time you do I get another customer on the other line" Hahaha!!!

This is encouraging me to get my face painted during the first week of service.

The crew & myself are going to have blue circles with a white 'B' painted on our cheeks.



I'll let you know how it goes!
Reply With Quote
  #9  
Old 03-20-2010, 10:14 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Quote:
3 are another customers neighbors
1 is a family friend

AND, I left my business cards at my dry cleaners, now the owner & his family want my service.
How do you market to your customer's neighbors?

And a family friend? Isn't it amazing how you can spend all this time handing out flyers all over the place and the new customers come from people you already know or customer referrals!!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 03-22-2010, 01:50 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
How do you market to your customer's neighbors?

And a family friend? Isn't it amazing how you can spend all this time handing out flyers all over the place and the new customers come from people you already know or customer referrals!!
I didn't have to do anything! Haha!

These sweet older ladies just love to call up their friends & tell them about me.

Yeah family friends are pretty great to have around, Give or take.

I'm sure I'll be expected to lower a price here & there, but soon they'll realize I'm not that type of guy. We'll see what happens.

I know this person wants me to trim a small bush for free every now and then. Might take me 5 minutes a month.. Not gonna charge her for that.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Feeling Extremely Angry CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 10 07-08-2009 05:08 PM
Feeling Guilty? tiedeman GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 2 07-02-2007 06:56 PM
Gut Feeling tiedeman General Business Discussions 16 06-01-2006 02:43 PM
Feeling like a Beta Tester mowerjockey Gopher Software Support Archived Question & Answers - Read Only 1 12-31-2004 09:25 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Today 01:58 PM
by SuperiorPower
6 205
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 09:45 PM
by ExtremeLawncareServices
189 16,632
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
Yesterday 09:36 PM
by Chilehead
2 89
Employee job training...
brookline
12-15-2014 08:15 PM
Yesterday 07:48 PM
by SuperiorPower
9 312
Hello from Md
homey
12-17-2014 06:55 PM
Yesterday 06:00 PM
by homey
5 169
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Yesterday 05:44 PM
by stevef1201
7 216
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
Yesterday 05:43 PM
by stevef1201
3 112
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
12-17-2014 05:09 PM
by Chilehead
28 8,945
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 2,977
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,127
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,319
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 292
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 293
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 365
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 265
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 814
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 810
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 283
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,083
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 393
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,372
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 630
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 485
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,812
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 905
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 432
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 429
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,197
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,714
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 978
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,263
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,457
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 607
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 689
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,228
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 859
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,240
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,872
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 712
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,456
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 639
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,529
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,489
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,502
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 712
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,280
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,185
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 619
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,779
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-28-2014 10:49 AM
by Steve
13 2,336
» Popular Tags
2wd 4x4 aerocore apartment complex auger bark billy goat brushcutter blades care charge christmas collections edging employee problems equipment rental estimate foreman four wheel drive gopherhaul gravely growing a lawn care business hardscapes hills holiday husqvarna jobs john deere quik trac labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness new mower ordinance past due per hour service podcast pto push versus ride running a business savannah scripts search engine optimization seo shreaded small engine repair snow sprayer starting a business toro grand stand trailer trimmer rack truck new used landscape turfgrass consulting up sell employee won't return wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:13 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:13 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy