Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Gut Feeling


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #11  
Old 05-27-2006, 09:05 PM
Howard Roark
Guest
 
Posts: n/a
Default

I'm fully with you on the "gut feeling" thing. Everytime I feel a red flag one always seems to come up. Last year I wasn't as good at it, but this year I'm turning them away if I feel things aren't right.

Good luck!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 05-30-2006, 01:01 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,457
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Hi Howard,

If you sense there is something wrong with a potential client, how do you go about turning them away without upsetting them? Or turning it into a problem?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #13  
Old 05-30-2006, 08:14 PM
tiedeman
Guest
 
Posts: n/a
Default

By the way, update on this story..still have not received payment from them
Reply With Quote
  #14  
Old 05-30-2006, 09:49 PM
Howard Roark
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ May 30 2006,2:01)]Hi Howard,

If you sense there is something wrong with a potential client, how do you go about turning them away without upsetting them? Or turning it into a problem?
One example of this happened just last week. A gentleman called me and the first words out of his mouth were how "Picky they were about their yard..". This attitude is fine, but doesn't work well with my business plan. The customers I never hear from or never see are my best ones.

Well, I made every attempt to either sign him up for weekly or even bi-weekly service, and he kept replying "We'll determine that after the first mow..". I honestly should have told him it didn't look like we would be the company to service his lawn, but because I had 2 other lawns in his cul-de-sac, I let myself get greedy and go along. Big mistake.

When I arrived, he proceeded to show me every nook and cranny of what they wanted in the yard, and the backyard had more unprotected plants and flowers in the lawn than I could count. Who the heck plants a banana tree in the middle of their yard??

I should have stopped 2 steps ago, but we got to talking about him on weekly service and I upped the rate due to a corner lot and massive trimming duty. Sure enough I clipped a Lilly with the trimmer, and I should have walked then!
I got done with the lawn and he told me he would be right back just as I was going to collect. (not leaving payment first, another red flag for me). Well, I waited 10 minutes and took off. When I got home I immediately sent an invoice with a due date 5 days later, and had I not heard from him I was ready to file a claim.

A check showed up today finally, but had I followed my gut on the phone call I wouldn't have gone through the mess. I'm also done with people paying by check at all. I only have about 5 % doing this, but now everyone I sign up will be on Credit card only.
Reply With Quote
  #15  
Old 05-31-2006, 04:50 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,457
Rep Power: 10
Steve has disabled reputation
Default

Very interesting story.

From the many LCOs I have talked with, you are one of the few I know who has gone to accepting as many credit card only customers as possible. I know it is tough with the % the card company takes, but it's nice to get paid as you go and be sure you will get paid.

Do you find the rates you charge are higher than other lcos in your area? Do you have to charge more to accept credit card payments?

Would you advise other lcos to go with as many credit card paying customers as possible?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 05-31-2006, 08:25 PM
Howard Roark
Guest
 
Posts: n/a
Default

My rates are about the same as most in my area, although I'm sure there are a few higher and a few less. For instance, when I started my business 2 years ago I got a quote from a company for my lawn for $35 mowing only. I thought that was absolutely ridiculous, considering it took me about 25 minutes to trim, edge, mow and blow it myself. This actually is what prompted me to start my business. Today, my helper and I knock out my lawn in about 10 minutes. So I started to think what if I had a few lawns like mine, just in my subdivision. Then what if I had about 30...40...50..? All at about 10-15 minutes each with little drive time. Then what about all the other subdivisions I know of that are close by...and the ones I don't even know of, and the ones that are being built...!
So this is how I started my business. Took one working element and duplicated it.

As for the credit cards, that's a trick I learned from Justmowit and it's a golden one. What one may lose in fees, you make up in so many other ways that it's very much worth it. Last year my only method of payment was a check taped to the door the day of the mow. This worked well as it was instant capital, however there were many snags, such as people calling and signing up for bi-weekly, and going back in two weeks and there's no check. You can have, and I do, a 6 trip minimum, but people who give their credit card upon signing up are usually in it for the long haul, and I don't have to worry about that.
Also our sheer volume makes up for any fees. If we were only doing 6-8 lawns per day that's one thing. But when you sit down and you're charging 24 cards in a row for the previous day, it's not so much an issue. I look at it as one lawn that we do in 9 minutes pretty much takes care of the fees for about 2 1/2 days of charges. Times 2 for the 5 day work week and you're looking at 18 minutes worth of work roughly to pay for your fees, added to the help pay which is another $10. I could easily spend well over 18 minutes printing and stuffing envelopes with invoices, and well over $10 in postage to mail them all out.

Much like most of the details of this type of operation, I firmly believe it depends on the area you are in as to whether *credit card only billing is best for you. I think for most LCO's these days they need to at least offer it, as credit and now debit cards are so widely used. However, in some older parts of the U.S., many people still like the good ole' check by mail and they don't even use bill pay on computers. I guess I'm pretty spoiled here in Tech Central, TX.






As far as other LCO's going with credit card
Reply With Quote
  #17  
Old 06-01-2006, 01:43 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,457
Rep Power: 10
Steve has disabled reputation
Default

Well this is a great case study others reading I hope can learn from and consider!

I do appreciate your insights.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Dogs
Mr. Mow
06-29-2015 02:37 PM
Today 11:28 AM
by Steve
6 1,762
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
Today 11:26 AM
by Steve
8 1,779
Three Stripe Land Care...
hammr04
Yesterday 07:19 PM
Today 11:24 AM
by Steve
1 41
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
Yesterday 07:41 PM
by hammr04
5 1,845
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
Yesterday 01:25 PM
by Steve
3 1,700
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,794
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
06-29-2015 02:30 PM
by Mr. Mow
11 2,023
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,641
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,270
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,751
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,751
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,029
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,253
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,019
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,777
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,832
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,772
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,811
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,902
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,915
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,845
Is it too late to do...
markty
06-16-2015 05:28 PM
06-19-2015 10:22 AM
by Steve
4 1,908
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,266
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 1,986
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,070
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,160
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,121
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,006
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,876
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,588
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,626
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,006
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,889
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 11,958
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,809
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,357
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,231
another newish job for me
holymoly
06-07-2015 08:34 AM
06-11-2015 10:05 AM
by Steve
8 2,027
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,945
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,881
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,120
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,280
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,891
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,824
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,007
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,116
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,039
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
06-04-2015 05:24 PM
by ExtremeLawncareServices
6 2,338
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
06-04-2015 11:45 AM
by Steve
9 3,829
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-04-2015 11:42 AM
by Steve
1,225 398,570
» Popular Tags
ad landscaping advertising apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook foreman free advertising free lawn care google growing a lawn care business hardscapes hills how to husqvarna increase customers jobs landscape landscape services landscaping lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave new business ordinance past due patio install per hour service plowing pricing push versus ride scripts secrets to landscaping shell shreaded small engine repair snow plowing sq ft square foot swzt trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:30 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:30 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy