Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Gut Feeling


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #11  
Old 05-27-2006, 09:05 PM
Howard Roark
Guest
 
Posts: n/a
Default

I'm fully with you on the "gut feeling" thing. Everytime I feel a red flag one always seems to come up. Last year I wasn't as good at it, but this year I'm turning them away if I feel things aren't right.

Good luck!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 05-30-2006, 01:01 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,737
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Hi Howard,

If you sense there is something wrong with a potential client, how do you go about turning them away without upsetting them? Or turning it into a problem?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #13  
Old 05-30-2006, 08:14 PM
tiedeman
Guest
 
Posts: n/a
Default

By the way, update on this story..still have not received payment from them
Reply With Quote
  #14  
Old 05-30-2006, 09:49 PM
Howard Roark
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ May 30 2006,2:01)]Hi Howard,

If you sense there is something wrong with a potential client, how do you go about turning them away without upsetting them? Or turning it into a problem?
One example of this happened just last week. A gentleman called me and the first words out of his mouth were how "Picky they were about their yard..". This attitude is fine, but doesn't work well with my business plan. The customers I never hear from or never see are my best ones.

Well, I made every attempt to either sign him up for weekly or even bi-weekly service, and he kept replying "We'll determine that after the first mow..". I honestly should have told him it didn't look like we would be the company to service his lawn, but because I had 2 other lawns in his cul-de-sac, I let myself get greedy and go along. Big mistake.

When I arrived, he proceeded to show me every nook and cranny of what they wanted in the yard, and the backyard had more unprotected plants and flowers in the lawn than I could count. Who the heck plants a banana tree in the middle of their yard??

I should have stopped 2 steps ago, but we got to talking about him on weekly service and I upped the rate due to a corner lot and massive trimming duty. Sure enough I clipped a Lilly with the trimmer, and I should have walked then!
I got done with the lawn and he told me he would be right back just as I was going to collect. (not leaving payment first, another red flag for me). Well, I waited 10 minutes and took off. When I got home I immediately sent an invoice with a due date 5 days later, and had I not heard from him I was ready to file a claim.

A check showed up today finally, but had I followed my gut on the phone call I wouldn't have gone through the mess. I'm also done with people paying by check at all. I only have about 5 % doing this, but now everyone I sign up will be on Credit card only.
Reply With Quote
  #15  
Old 05-31-2006, 04:50 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,737
Rep Power: 10
Steve has disabled reputation
Default

Very interesting story.

From the many LCOs I have talked with, you are one of the few I know who has gone to accepting as many credit card only customers as possible. I know it is tough with the % the card company takes, but it's nice to get paid as you go and be sure you will get paid.

Do you find the rates you charge are higher than other lcos in your area? Do you have to charge more to accept credit card payments?

Would you advise other lcos to go with as many credit card paying customers as possible?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 05-31-2006, 08:25 PM
Howard Roark
Guest
 
Posts: n/a
Default

My rates are about the same as most in my area, although I'm sure there are a few higher and a few less. For instance, when I started my business 2 years ago I got a quote from a company for my lawn for $35 mowing only. I thought that was absolutely ridiculous, considering it took me about 25 minutes to trim, edge, mow and blow it myself. This actually is what prompted me to start my business. Today, my helper and I knock out my lawn in about 10 minutes. So I started to think what if I had a few lawns like mine, just in my subdivision. Then what if I had about 30...40...50..? All at about 10-15 minutes each with little drive time. Then what about all the other subdivisions I know of that are close by...and the ones I don't even know of, and the ones that are being built...!
So this is how I started my business. Took one working element and duplicated it.

As for the credit cards, that's a trick I learned from Justmowit and it's a golden one. What one may lose in fees, you make up in so many other ways that it's very much worth it. Last year my only method of payment was a check taped to the door the day of the mow. This worked well as it was instant capital, however there were many snags, such as people calling and signing up for bi-weekly, and going back in two weeks and there's no check. You can have, and I do, a 6 trip minimum, but people who give their credit card upon signing up are usually in it for the long haul, and I don't have to worry about that.
Also our sheer volume makes up for any fees. If we were only doing 6-8 lawns per day that's one thing. But when you sit down and you're charging 24 cards in a row for the previous day, it's not so much an issue. I look at it as one lawn that we do in 9 minutes pretty much takes care of the fees for about 2 1/2 days of charges. Times 2 for the 5 day work week and you're looking at 18 minutes worth of work roughly to pay for your fees, added to the help pay which is another $10. I could easily spend well over 18 minutes printing and stuffing envelopes with invoices, and well over $10 in postage to mail them all out.

Much like most of the details of this type of operation, I firmly believe it depends on the area you are in as to whether *credit card only billing is best for you. I think for most LCO's these days they need to at least offer it, as credit and now debit cards are so widely used. However, in some older parts of the U.S., many people still like the good ole' check by mail and they don't even use bill pay on computers. I guess I'm pretty spoiled here in Tech Central, TX.






As far as other LCO's going with credit card
Reply With Quote
  #17  
Old 06-01-2006, 01:43 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,737
Rep Power: 10
Steve has disabled reputation
Default

Well this is a great case study others reading I hope can learn from and consider!

I do appreciate your insights.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Instagram
Gerardo_Landscape
Today 11:28 AM
Today 11:28 AM
by Gerardo_Landscape
0 1
Help with weed liability!
Prolawnofchatt
Yesterday 09:10 AM
Today 11:20 AM
by kslawn
3 91
Trimec
acrajchel
Yesterday 08:24 PM
Today 11:10 AM
by Steve
3 47
leaf removal
tlf59263
Yesterday 10:00 PM
Today 11:05 AM
by Steve
2 55
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Today 10:55 AM
by Steve
5 185
Nationwide lawn care...
Billy Goat
Yesterday 05:21 PM
Today 10:53 AM
by Steve
3 85
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
Today 10:50 AM
by Steve
9 203
hello
NFrailey
Yesterday 01:39 PM
Today 10:48 AM
by Steve
1 41
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 10:45 AM
by Steve
23 837
Any greenhouse operators...
GoGreenerKS
Yesterday 11:21 AM
Today 10:43 AM
by Steve
3 73
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
Today 10:31 AM
by kslawn
14 634
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
Today 09:40 AM
by jymie
21 505
google earth
CDLAWNCARE
04-12-2014 03:24 PM
Today 09:36 AM
by jymie
8 177
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Today 08:54 AM
by Tekeda1
12 214
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
Yesterday 04:06 PM
by Dan Tanner
6 138
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
Yesterday 11:16 AM
by Steve
11 272
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 153
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 77
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 283,989
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 349
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 254
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 363
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 128
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 146
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 348
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 80
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 195
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 84
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 150
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,511
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 276
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 286
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 122
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 100
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 107
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 248
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 969
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 104
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 24,929
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 133
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 149
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,182
1st annual Easter egg...
Greg'slawnandlandscape
04-09-2014 06:58 AM
04-10-2014 01:07 PM
by Steve
1 97
Hello everyone
aceslawnandgarden
04-03-2014 06:54 PM
04-10-2014 01:06 PM
by Steve
9 335
Weed control programs
Mallard91
04-02-2014 12:25 PM
04-10-2014 12:56 PM
by Steve
6 314
homeowner vs...
GoGreenerKS
04-07-2014 10:54 AM
04-10-2014 12:52 PM
by Steve
8 253
Hello
smgibson
04-07-2014 10:06 PM
04-10-2014 12:39 PM
by Steve
2 103
33" Cub Cadet Walk...
Dan Tanner
04-07-2014 08:49 AM
04-10-2014 12:35 PM
by Steve
5 174
They may never even see...
Darksteel
04-05-2014 11:40 AM
04-09-2014 05:13 PM
by goodtimez
7 308
$300 and counting
acrajchel
04-04-2014 10:03 AM
04-07-2014 10:34 PM
by Steve
12 477
» Popular Tags
2wd 4x4 advertisement article marketing birdscaping blower care charge christmas christmas light service credit card customers echo exmark fall ferris financing flower bed four wheel drive franchise gopherhaul gravely gravely 34" zero turn health holiday holiday decorating how much to charge installation invoice kansas city kawasaki labor cost late lawn lawn care lawn care business show lawn clarksville lawn service clarksville tn lesco lighting brass outdoor lights llc llp marketing mowing mulch mulch price new and restored landscapes new buisness new business office management oil podcast promotion redmax scag schedule selling seo snow sole proprietorship starting a business stihl story subcontractor theft of services tree care unreasonable walker winter money making ideas zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:30 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:30 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy